Good Samaritan Society - Waconia And Westview Acre

Pros

• The Good Samaritan of Waconia initially presented an independent living option that was appealing during the interview process.
• There are opportunities for improvement in staffing and care that could enhance the experience for residents.
• Residents appreciate the chance to engage with staff when assistance is needed, as demonstrated when a passerby helped let a resident back inside.
• The management's emphasis on relocating residents to more suitable care options reflects a commitment to ensuring they receive appropriate support.
• Families are seeking better environments for their loved ones, indicating a strong advocacy for quality care in assisted living facilities.

Cons

• The facility has become increasingly understaffed and is unable to provide adequate care for residents.
• The quality of food served to residents is poor and unsatisfactory.
• The cleanliness of the facility is not being properly maintained.
• There is a lack of protection and support for residents with greater care needs.
• Staff members are reported to be rude and dismissive towards family concerns.
• Residents are at risk, as exemplified by a resident being locked out due to confusion and lack of assistance.
• Management expressed a lack of concern about the well-being of residents, suggesting that one resident had "already lost her mind."

Review

The Deteriorating Conditions at Good Samaritan of Waconia: An Alarming Experience

Good Samaritan of Waconia, once regarded as a reputable facility for senior care, has recently come under fire for a significant decline in its quality of service and standards. Families who have entrusted their loved ones to this facility are expressing deep concern over the level of care being provided. Initially, during the interview process, there were promises made about maintaining independence and providing appropriate assisted living support. However, these assurances quickly fell apart after residents moved in, revealing serious gaps between expectation and reality.

Families believed that their loved ones would thrive in an environment designed for assisted living—offering support while enabling independence. Instead, it became apparent that what was presented as assisted care was misleading. Residents found themselves in quarters that lacked proper assistance and oversight. This revelation left families feeling betrayed and anxious about their loved ones' well-being. The lack of clarity around the services offered raises major concerns about how thoroughly prospective residents are informed during the admission process.

One alarming issue reported by families is chronic understaffing at the facility. As staff members struggle to meet basic needs due to a shortage of personnel, residents are left without adequate attention or assistance. This understaffing not only affects day-to-day operations but also compromises the safety and health of those living there. Consequently, families report seeing residents languishing without necessary care or supervision—an unacceptable condition for any senior living arrangement.

Moreover, the quality of food served has been consistently criticized by both residents and their families alike; complaints have surfaced surrounding unappetizing meals that fail to meet dietary requirements or nutritional standards essential for elderly individuals with specific health needs. Coupled with concerns about cleanliness within the facility, which has reportedly fallen into disarray with inadequate housekeeping protocols in place, families feel increasingly distressed about entrusting their loved ones to an environment that seems more neglectful than nurturing.

Further complicating matters is an incident involving one resident’s experience that highlights a troubling lack of security and attentiveness among staff members. In a moment of confusion one evening, the resident found herself locked outside without her purse or key—a scenario illustrating potential risks faced by vulnerable individuals who may wander off or require immediate assistance. Fortunately, she was able to signal another passerby who helped her regain access; however, this situation underscores significant lapses in ensuring resident safety and support.

In discussions with family members seeking answers regarding conditions at Good Samaritan Waconia, many felt dismissed when they raised concerns about their loved ones' care needs—particularly those requiring memory support services. On several occasions, families recounted conversations where staff suggested that their relatives had already "lost their minds," making them seem incapable of understanding or communicating their own needs effectively. Such remarks not only reflect a lack of empathy but also raise questions regarding the overall attitude towards caregiving within the facility.

Ultimately, experiences shared by concerned family members paint a disturbing picture concerning conditions at Good Samaritan Waconia: misrepresented services during intake interviews; understaffed facilities unable to adequately cater to resident needs; low-quality meals; unsatisfactory cleaning standards; dangerous incidents highlighting security lapses; and dismissive attitudes from caregivers toward struggling residents—all contribute to growing frustration among those hoping for compassionate eldercare solutions for their beloved family members. As scrutiny intensifies over these troubling issues at Good Samaritan Waconia, it becomes imperative for management to address these serious concerns urgently if they hope to restore trust among current residents’ families while protecting those still considering this option.

Hospitals

• Ridgeview Medical Center (0.1 miles)
• Allina Health Minneapolis Heart Institute – Waconia (0.1 miles)
• Waconia Cancer Clinic (0.1 miles)
• Alongside Services (8.1 miles)
• Chaska Urgent Care (9.3 miles)
• Wedge Industries (9.9 miles)

Physicians

• OMS Specialists (0.1 miles)
• Ridgeview Sleep Center (0.1 miles)
• Oral & Maxillofacial Surgery Specialists PA (0.1 miles)
• Ridgeview Specialty Clinic (0.1 miles)
• Western OB Gyn (0.1 miles)
• Waconia Radiation Therapy Center (0.1 miles)
• Waconia Dialysis (0.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• Mackenthun Beck Pharmacy (0.6 miles)
• Pharmacy Distribution Partners (1.4 miles)
• Marsden Pharmacy (8 miles)
• Good Neighbor Pharmacy (8.6 miles)
• Walgreens (9 miles)
• Guy Research (9.5 miles)

Restaurants

• El Loro of Waconia (0.3 miles)
• D'Vinci's Restaurant (0.3 miles)
• Culver's (0.4 miles)
• pangea Cafe (0.5 miles)
• Iron Tap (0.5 miles)
• McDonald's (0.5 miles)
• Lola's Lakehouse (0.8 miles)

Theaters

• Waconia Theatre (0.4 miles)

Cafes

• Mocha Monkey Drive Thru (0.5 miles)
• Ruby's Roost (5.5 miles)
• Mario's Italian Kitchen (8.6 miles)
• Caribou Coffee (9.1 miles)

Parks

• Fox Run Park (0.5 miles)
• Missile Park (4.8 miles)
• Kirke-Lachen Park (6.2 miles)
• Gale Woods Farm (7 miles)
• Three Rivers Off Leash Dog Park (7.1 miles)
• Wilkommen Park (7.3 miles)
• Friendship Park (7.8 miles)

Places of Worship

• North Central District Office (3.6 miles)
• Jehovah's Witnesses (5.4 miles)
• Zion Lutheran Church (5.5 miles)
• St Victoria Catholic Church (6.5 miles)
• Our Lady of the Lake Catholic Church (8.8 miles)
• St John Lutheran Church (9.8 miles)
• St John's Lutheran School (10.3 miles)

Transportation

• My Taxi Carver (10 miles)