Hopkins Health Services
Save725 Second Avenue South, Hopkins, MN 55343
For more information about senior living options: (844) 490-3973
The staff and caregivers are excellent, attentive, and treat residents like family. Teresa, the Director of Social Services, is professional, knowledgeable, and communicates promptly. The care from nurses, therapists, and PCAs is outstanding and focused on dignity and recovery. The facility is clean, organized, and relatively quiet, with maintenance issues openly acknowledged but not hindering overall quality. On-site services include regular doctor visits, a dentist, an eye doctor, and transportation coordination, adding substantial value. The clinical management and the Director of Nursing are professional, patient, and helpful in wound care and healing processes. The staff responds quickly to inquiries and respects residents' and families' questions and preferences.
The facility is terrible; staff is rude, and the food is terrible. The staff ignores residents' needs and mistreats them, including overmedicating patients and mocking them. Personal belongings go missing, including clothing and a TV remote control. Residents are left in soiled clothing due to incontinence and infrequent bathing. They misrepresented their network status to insurance, leading to unexpected bills. Billing attempts were mishandled, and the executive director failed to resolve disputes. There are inadequate meals, short staffing, and insufficient social interaction for residents. The building is dated and lacks basic maintenance and upkeep. The owner blocks emails and is unprofessional. There is frequent turnover in leadership, with a new director nearly every year. They called a relative about a patient's death without verifying they were speaking to the next of kin.Hopkins Health Services is a place where experiences run the full gamut. On one hand, many descriptions emphasize compassion, skill, and reliable communication from the nursing staff, therapists, and social services team. Several family members recount care that feels personal and attentive, with staff treating residents like family and going above and beyond to support recovery, dignity, and daily routines. In particular, Teresa, the Director of Social Services, stands out in multiple accounts for her professionalism, knowledge, and thorough, timely communication. Her guidance helped families navigate complex care plans and the broader medical and social services landscape. For these families, the care period - whether a short rehab stay or a transitional care phase - felt coordinated, with the team delivering consistent support, dressing and feeding patients when needed, and honoring individual preferences to maintain dignity and foster quicker recovery. The environment, while not fancy, was described as clean, organized, and relatively quiet, conducive to recovery and focused care. Time and again, staff were praised for quick response to calls and emails, and for creating a social, cooperative atmosphere where residents could connect with one another in a shared setting.
Several reviews highlight particularly strong clinical leadership and on-site multidisciplinary support. The Clinical Manager and Director of Nursing are repeatedly cited as capable, patient, and knowledgeable resources who helped families understand wound care and the healing process. The social work team was noted for managing transitions skillfully, and the on-site services - ranging from doctors visiting regularly to access to a dentist and eye doctor - added a level of convenience that surprised some families. A special mention goes to Tia and her team for bringing a loved one back to a place of happiness and stability after a long period of speechless, challenging progress, underscoring the facility's potential to produce meaningful, positive outcomes when the care team is aligned and proactive. Overall, these accounts present Hopkins Health Services as a facility capable of delivering excellent care, with staff who listen, explain, and support families through difficult medical and social transitions.
Yet the picture is not uniformly positive. A substantial portion of the feedback voices serious concerns about neglect, disrespect, and systemic failures. Pervasive complaints include rude or indifferent staff, inadequate or poorly prepared meals, and an overarching sense that some residents' needs are not being prioritized. One reviewer described the atmosphere starkly: "This place is terrible, staff is rude, foods terrible," to the point of unwillingness to leave a pet there - an emphatic expression of dissatisfaction. Others claim that residents are overmedicated, that personal belongings go missing, and that staff do not consistently verify or communicate crucial information, particularly around a patient's death. The fear expressed by family members in these accounts centers on the perception that staff may be inattentive to basic needs, dignity, and safety, rather than simply overwhelmed by workload.
Specific incidents intensify the concerns. Families report situations where patients experience soiled clothing due to incontinence, inadequate assistance with bathing, and meals that are not prepared to meet individual chewing or dietary needs. The perception of inconsistent care quality is reinforced by claims of missing clothing and treasured personal items, including a winter coat and socks, being lost or discarded during hospital transfers. The sense of uneven care is palpable in statements that some residents appear well cared for while others do not receive the same attention or assistance. In some narratives, the emotional weight of these experiences is compounded by documentation of inadequate communication - such as not being informed about a patient's medical visits or chart notes, and unclear or incomplete explanations of weight and meal intake.
Administrative and financial issues further complicate the experience for some families. Billing disputes center on questions of in-network status with insurers, miscommunication about coverage, and charges that arrive after discharge. One family describes being told repeatedly that bills would be resolved or that network status would be clarified, only to receive significant bills later and encounter explanations that shift responsibility to the patient or caregiver. The billing process is described as opaque and inconsistent, with multiple executives and staff involved, several changing directors over time, and a sense that issues are not being promptly addressed. Several reviewers recount attempts to resolve problems with Mary, the Executive Director, and later with another executive, Brad, to no avail, accompanied by a perception that the owner obstructs communication by blocking emails.
A recurring thread across reviews is the turnover in leadership. Several comments note that Hopkins has had a new director nearly every year, and while some of the most recent leadership has been positively received, the inconsistency in management contributes to the variability in experiences. One writer contrasts past positive leadership with current difficulties, underscoring how changes at the top can ripple down to care delivery, staff morale, and the institution's responsiveness to concerns. The sense that communication channels are sometimes blocked or unresponsive - evidenced by blocked emails and unreturned calls - adds to the overarching concern about how residents and families are treated when problems arise.
Taken together, the collection of reviews paints a nuanced portrait: Hopkins Health Services can be an excellent, compassionate place where skilled nurses, therapists, social workers, and medical staff collaborate to support recovery, dignity, and family involvement. At the same time, the facility faces significant challenges in consistent care delivery, facility upkeep, and administrative practices. The best experiences come from teams that are organized, communicative, and responsive, particularly around social work coordination, direct care, and multidisciplinary medical oversight. The most troubling reports center on perceived neglect, inconsistent attention to basic needs, mismanagement of belongings, and administrative friction surrounding billing and network status. For families considering Hopkins Health Services, these diverse experiences suggest a need for careful, time-insensitive assessment: visit multiple times, meet the care team, review care plans and schedules, verify insurance and billing arrangements in advance, and inquire about the facility's maintenance plans and staffing levels to ensure alignment with the resident's specific needs and goals.
118 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Minneapolis-St Paul International (9 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Hopkins Health Services in Hopkins, MN is a vibrant and welcoming assisted living community that offers a wide range of amenities and care services. Our residents enjoy a comfortable and convenient lifestyle with access to various facilities and activities.
Our community features a beauty salon where residents can pamper themselves, as well as cable or satellite TV in each room for entertainment purposes. We provide community operated transportation for our residents' convenience, ensuring they can easily access nearby destinations. Additionally, we have a computer center equipped with Wi-Fi/high-speed internet for those who wish to stay connected.
At Hopkins Health Services, we prioritize our residents' dining experience. Our dining room offers restaurant-style meals prepared by our skilled chefs. Special dietary restrictions are accommodated to ensure that all residents receive proper nutrition and enjoy delicious meals.
To keep our residents active and engaged, we offer several amenities to cater to their interests. A fitness room is available for those who wish to maintain an active lifestyle, while our gaming room and small library provide opportunities for leisurely activities and relaxation. Outdoor spaces such as gardens are also accessible for residents to enjoy the fresh air and nature.
Our care services are designed to meet the individual needs of each resident. With 24-hour call system and supervision, assistance with daily living activities such as bathing, dressing, and transfers is readily available whenever required. Medication management is provided to ensure that each resident receives their prescribed medications on time.
Mental wellness programs are offered to support the emotional well-being of our residents. In addition, transportation arrangements are made both for non-medical purposes and specifically for doctor's appointments.
Nearby our community, there are several amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals within close proximity.
At Hopkins Health Services in Hopkins, MN, we strive to create an enriching environment where our residents can thrive physically, mentally, and socially while receiving the care and support they need.
Hopkins Health Services is located at 725 Second Avenue South, Hopkins, MN 55343 in Hennepin County, Minnesota
Hopkins Health Services on seniors.fyi includes 5 photos including images showing patio, bedroom, courtyard, outdoor seating, windows, outdoor, seating area, healthcare, and more.
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Home Health Care Demystified: A Comprehensive Guide for Families and Caregivers
Home health care offers a range of clinical services provided in a patient's home, including nursing and therapy, tailored to individual needs, particularly for aging seniors with chronic conditions. This approach enhances patient independence, promotes better disease management, and utilizes technology for real-time monitoring while fostering collaboration among healthcare providers and family members.
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Seniors benefit from ride-hailing services like Uber and Lyft, which provide convenient and accessible transportation options that promote independence and social engagement, while addressing mobility challenges. These platforms have adapted to meet senior needs with user-friendly features and safety measures, although costs can be a concern; community programs may help subsidize rides for older adults.
Comprehensive Guide to Qualifying for Home Health Care Services
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