Franklin Rehabilitation & Healthcare Center

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Franklin Rehabilitation & Healthcare Center Franklin Rehabilitation & Healthcare Center Franklin Rehabilitation & Healthcare Center

Franklin Rehabilitation & Healthcare Center

900 3Rd Street South, Franklin, MN 55333

For more information about senior living options: (844) 490-3973

2.9 from 8 reviews
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Skilled Nursing Facility

Overall Review of Franklin Rehabilitation & Healthcare Center

Pros

  • pro The facility is described as a great place with great leadership.
  • pro Sue and Emma are recognized as key staff who helped with many questions.
  • pro Linda from the business office and Sue, the nursing assistant turned activities director, were extremely helpful.
  • pro Jenni, the director of nursing, and Deb, the nursing staff, keep the family continually updated on medical issues.
  • pro Abi, the social worker; Emma, the housekeeping; and Maria, the dietary director, help make Uncle Gary feel special.
  • pro Franklin Restorative Care Center is praised for the wonderful care it provides.
  • pro The facility is located in a beautiful location overlooking the MN River Valley, with ongoing updates to the building and grounds.

Cons

  • pro The staff told her to pee her pants and left her sitting in it for an entire day, then gave meds that resulted in an ER visit with her unresponsive.
  • pro There was bruising to her shoulder with a sling and no documentation of it.
  • pro Staff reportedly thought she had a stroke during care.
  • pro The facility does not dress patients and would even send a patient to the hospital without pants.
  • pro A resident was not fed adequately and could not feed herself, leading to significant weight loss.
  • pro After three years, only about 10% of the staff truly care for residents; many seem to milk the clock, socialize with others, and some are rough, abusive, rude, or disrespectful; call lights can take over an hour and a half to be answered.
  • pro The overall facility is described as needing to be shut down.

Review

There is a broad range of experiences shared about Franklin Restorative Care Center, reflecting a community that is at once praised for positive leadership and attentive staff, and troubled by serious concerns about dignity, safety, and consistency of care. Several voices emphasize the kindness and willingness of individuals who help residents and families navigate questions and care needs. The sentiment is clear: for many, the facility represents a place where capable staff and strong leadership make a real difference in daily life and in planning for medical needs. In particular, staff members such as Sue and Emma are repeatedly singled out for their responsiveness and support, alongside others who are described as instrumental to keeping families informed and residents cared for. The overall tone from these accounts suggests a high regard for the potential of the center when it works well, and appreciation for the ongoing improvements to the building and grounds that some families notice from year to year.

However, lurking beneath the positive feedback are alarming and urgent concerns. One review recounts a distressing incident involving a grandparent who was staying at the facility for two days. According to that account, staff told the patient to urinate in her pants and allowed her to remain in that state for an entire day. Afterward, the patient was given medications that led to an ER transport with the patient unresponsive. The family was told that a stroke was suspected, and there was a bruise on the shoulder described as a sling with bruising but without any documentation of the injury. The reviewer notes that family members with extensive medical knowledge insisted on being seen, and they describe this as a sentinel event - a term that signals a serious safety incident. This account highlights serious questions about dignity, timely assessment, and documentation, raising alarms about how such situations are handled and documented, and emphasizing the imperative of thorough evaluation in vulnerable residents.

Another review centers on the uncle of the reviewer, Gary, who moved into Franklin Restorative Care Center in January 2020. This account speaks positively of the setting, noting its beautiful location overlooking the Minnesota River Valley and ongoing updates to the building and grounds. The family describes a strong sense of partnership with the staff, naming a string of individuals who were particularly helpful as the reviewer navigated guardianship responsibilities: Linda in the business office and Sue, a nursing assistant who has since become the activities director. They also commend Jenni, the director of nursing, Deb from the nursing staff, and Abi the social worker, as well as Emma in housekeeping and Maria in the dietary department. The tone here is one of genuine gratitude for the communication, updates on medical issues, and the feeling that the uncle is receiving thoughtful, attentive care. This voice paints a picture of a facility that can be responsive and collaborative, especially when families take an active role in coordinating care.

A separate, strongly negative depiction focuses on daily care and basic dignity. The reviewer describes a situation where a patient was not dressed properly, with a question raised about why pants were not being worn, and a concern that the hospital transport might have occurred without proper preparation. The account adds that the patient received insufficient food and that weight loss occurred because the patient could not feed herself. The reviewer characterizes the facility as one that should be shut down, underscoring fears about neglect and poor treatment, and implying that systemic issues may be compromising safety and basic comfort.

A longer-term resident provides a sobering perspective on the social dynamics and the quality of care over several years. According to this account, perhaps only about 10 percent of the staff genuinely care about residents and are deserving of their paychecks. The reviewer accuses many staff of clock-milking and socializing rather than focusing on resident needs. They describe rough and abusive behavior from some staff toward residents, as well as general rudeness and disrespect. The critique extends to responsiveness: a call light could go unanswered for more than four hours, and the reviewer notes having heart conditions, which amplifies the frustration and fear when care does not feel attentive or timely. This voice conveys a sense of chronic dissatisfaction over a prolonged period, with the implication that meaningful improvements have not occurred in years.

Taken together, these accounts present a nuanced portrait: Franklin Restorative Care Center is seen by some families and residents as a place of hope, supportive leadership, and compassionate care, especially when particular staff members are involved and when families are actively engaged in the care process. At the same time, other testimonials point to serious lapses that threaten residents' dignity and safety, including episodes of neglect, insufficient nourishment, lack of documentation, delayed responses to call lights, and abusive or rough interactions. The references to a sentinel event and to situations involving dressing, feeding, and weight loss raise urgent questions about policies, training, staffing ratios, and accountability.

What emerges is a complex reality that calls for careful attention and continuous improvement. The positive stories emphasize the facility's strengths - beautiful surroundings, modernizing facilities, attentive individuals who go the extra mile, and constructive collaboration with families. The negative accounts, meanwhile, underline the necessity of steadfast adherence to dignity, prompt responsiveness, thorough documentation, and consistent, compassionate treatment for every resident, regardless of their condition or behavior. For Franklin Restorative Care Center to move forward, addressing these divergent experiences with transparent review, staff development, and concrete safety measures will be essential to ensure that all residents receive reliable, respectful, and high-quality care.

Features

Housing

  • 46 resident community capacity 46 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (8 miles away) Minneapolis-St Paul International (8 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Franklin Rehabilitation & Healthcare Center in Franklin, MN is a welcoming assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents.

The community provides fully-furnished accommodations with cable or satellite TV, allowing residents to enjoy their favorite shows and movies at their leisure. A dining room is available for residents to enjoy delicious meals throughout the day, prepared by the skilled staff according to special dietary restrictions if needed. For those who prefer to cook for themselves, kitchenettes are provided in each accommodation.

Housekeeping services are offered to maintain cleanliness and tidiness within the community. Wi-Fi/high-speed internet and telephone services are available to keep residents connected with friends and family.

Residents can also take advantage of the outdoor spaces and gardens, providing a serene environment for relaxation or socializing. The small library offers a cozy space for reading or quiet reflection.

Care services provided include 24-hour supervision for peace of mind, assistance with activities of daily living such as bathing and dressing, as well as transfers when needed. The community offers diabetes diets and special dietary restrictions can be accommodated to ensure proper nutrition.

Medication management is provided to help residents stay on top of their prescribed medications while a mental wellness program focuses on promoting emotional well-being and mental health.

Residents can participate in resident-run activities as well as scheduled daily activities that cater to various interests and hobbies. This allows for an engaging and vibrant social life within the community.

Conveniently located near multiple parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals; residents have easy access to various amenities outside of the community.

Overall, the Franklin Rehabilitation & Healthcare Center in Franklin, MN provides a comfortable living environment with excellent care services and numerous amenities that encourage independence, socialization, and overall well-being for its residents.

Nearby Places of Interest

Parks

  • Roosevelt Field (0.4 miles)
  • Heritage Village Park (2.1 miles)
  • Heritage Village Off Leash Dog Park (2.4 miles)
  • Sleepy Hollow Park (3.9 miles)
  • Meadow Grass Park (4.5 miles)
  • Burr Oaks Park (4.9 miles)
  • Ojibway Park (5 miles)

Restaurants

  • Boulevard Bar & Grille (1.1 miles)
  • McDonald's (1.5 miles)
  • White Castle (1.8 miles)
  • Drkula's 32 Bowl (2.4 miles)
  • Burger Time (2.7 miles)
  • McDonald's (3.6 miles)
  • Iwa Sushi (4.1 miles)

Theaters

  • AMC Inver Grove 16 (1.5 miles)
  • Alamo Drafthouse Woodbury (7.1 miles)

Pharmacies

  • Walgreens (1.5 miles)
  • Walgreens (1.7 miles)
  • Walgreens (2.5 miles)
  • Prime Therapeutics (3.9 miles)
  • Walgreens (4 miles)
  • Walgreens (4.6 miles)
  • Walgreens (5 miles)

Physicians

  • Dakota Medical Solutions (1.6 miles)
  • Entira Family Clinics-West St Paul (1.6 miles)
  • Soundpoint Audiology (1.9 miles)
  • Entira Family Clinics - Inver Grove Heights (2.3 miles)
  • James Winsor DR (2.8 miles)
  • West Side Community Health Services (3.4 miles)
  • Eric Thomas Becken (3.8 miles)

Hospitals

  • Woodwinds Health Campus-Woodbury (4.1 miles)
  • United Hospital Joint Relacement Center (4.9 miles)
  • St Joseph's Hospital-St Paul (5.1 miles)
  • Regions Hospital Burn Center (5.3 miles)

Transportation

  • Union Depot (4.7 miles)

Places of Worship

  • Five Oaks Community Church (4.8 miles)
  • Cathedral of St Paul (5.2 miles)
  • St George Greek Orthodox Church (6.3 miles)
  • WW Studio (6.4 miles)
  • Transfiguration Catholic Church (6.5 miles)
  • Woodcrest Church (7.3 miles)

Cafes

  • Caribou Coffee (5.9 miles)
  • Starbucks (6.1 miles)
  • Panera Bread (6.4 miles)
  • Starbucks (7.1 miles)
  • Dunn Brothers Coffee (7.4 miles)
  • Groundswell (7.4 miles)

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