900 3Rd Street South, Franklin, MN 55333
For more information about senior living options: (866) 208-4318
Overall Review of Franklin Rehabilitation & Healthcare Center
Pros
They describe everyone as very kind and willing to help, with Sue and Emma key in answering many questions.- They call the place great and note strong leadership.
- They feel blessed that Franklin Restorative Care Center accepted Uncle Gary and praise its beautiful location overlooking the MN River Valley.
- They appreciate ongoing updates to the building and grounds.
- They credit Linda in the business office and Sue (nursing assistant turned activities director) as extremely helpful to them.
- They commend Jenni (director of nursing) and Deb (nursing staff) for keeping them continually updated on medical issues.
- They highlight Abi (social worker), Emma (housekeeping), and Maria (dietary director) as staff who make Uncle Gary feel special.
Cons
The staff told her she could just pee her pants.- They let her sit in it for the day.
- They gave her meds that led to her being transported to the ER unresponsive.
- They thought she had a stroke.
- There was bruising to her shoulder with no documentation.
- The incident was described as a sentinel event.
- The facility doesn’t even dress patients, leaving them without pants.
- They were going to send her to the hospital in no pants.
- She wasn’t fed much and couldn’t feed herself.
- She lost a lot of weight.
- The place needs to be shut down.
- The staff rarely cared about the residents.
- Most staff are there to milk the clock and socialize with others.
- Some staff can be rough and abusive toward residents.
- The staff are rude and disrespectful.
- Call lights were answered inconsistently, taking over four hours in at least one instance.
Review
Franklin Rehabilitation & Healthcare Center in Franklin, MN is best suited for older adults who require limited medical intervention but crave social engagement and a pleasant, scenic setting. The site overlooks the Minnesota River Valley, and when staffing aligns, residents can receive compassionate, attentive care from caregivers who genuinely listen. This is not a high-acuity facility; it’s more appropriate for individuals whose medical needs are modest and who can benefit from rehab or general assisted living–style support with daily activities. Families that can stay involved and monitor care will find some value here, provided expectations are tempered by the realities of staffing variability.
Alternatives should be strongly considered for residents with significant medical complexity, cognitive impairment, or a history of safety concerns. If reliable near-constant supervision, rapid response to calls, and strict adherence to feeding and wound-care protocols are non-negotiable, another facility with a stronger safety record and more consistent staffing is advisable. For those with high-risk conditions, or whose family cannot commit to regular oversight, the risk of lapses makes other options more prudent.
On the upside, the community has several genuine strengths. Across some shifts, staff show patience, kindness, and a willingness to help residents through questions and daily tasks. Leadership receives praise for direction and responsiveness, with references to administrators and nursing leadership actively engaging families about medical issues. The physical plant has seen updates and improvements, and the location offers natural beauty that can enhance well-being. In practice, a few individuals, nursing aides, social workers, and dietary staff, emerge as especially reliable anchors for residents who need consistent attention.
Yet the downsides are persistent and troubling in several accounts. A sentinel event reported by a family highlights a failure to dress a resident, inadequate feeding, and subsequent ER transport after a medication event, with poor documentation around injuries. Other reviews recount long delays, call bells answered after hours, and some residents feeling ignored or treated roughly. Weight loss from underfeeding, bruising with no clear documentation, and comments about staff prioritizing socializing over care paint a troubling picture. The pattern of understaffing, high turnover, and inconsistent care quality erodes trust and safety for anyone expecting reliable, dignified treatment.
The favorable elements do not fully offset these significant concerns. A scenic setting and moments of compassionate care are valuable, but they lose impact when basic safety and dependable care are compromised. For families willing to advocate vigorously, requesting staffing matrices, daily care notes, and timely responses, Franklin can still serve as a middle-ground option. The prudent path includes detailed conversations with nursing leadership, a review of incident logs, performance metrics, and clear expectations about feeding, hydration, and medication management. Without that level of ongoing oversight, the risk of neglect or mismanagement remains a meaningful factor in the decision.
Bottom line: Franklin Rehabilitation & Healthcare Center is a mixed option with meaningful strengths in staff kindness and leadership and a pleasant setting, but it carries notable safety and consistency risks. It is best approached by families who can actively supervise care, insist on rigorous safeguards, and are prepared to transition if care standards do not meet expectations. For residents with higher medical needs, or families unable to commit to vigilant oversight, alternatives with stronger safety records and steadier staffing should be prioritized.
46 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Minneapolis-St Paul International (8 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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