Southview Acres Healthcare Center

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Southview Acres Healthcare Center

2000 Oakdale Avenue, West Saint Paul, MN 55118

For more information about senior living options: (844) 490-3973

4.5 from 100 reviews
5 stars
83
4 stars
6
3 stars
0
2 stars
0
1 stars
11

Skilled Nursing Facility

Overall Review of Southview Acres Healthcare Center

Pros

  • pro The staff are welcoming and responsive.
  • pro The facility is clean and well kept.
  • pro Residents are treated with dignity and kindness.
  • pro The staff are great and provide attentive care.
  • pro Teamwork among staff is evident and valued.
  • pro The atmosphere is welcoming and shows residents are cared for.
  • pro First-time visitors notice smiling staff.
  • pro The meals are prepared fresh and presented well.
  • pro A supply of ice cream cups, snacks, and a welcoming care package contribute to a positive experience.
  • pro Kelly in the business office provides helpful service and makes processes easy.
  • pro Care staff are kind, caring, and listen to residents' needs.
  • pro Families feel confident their loved ones are in good hands.

Cons

  • pro The reviewer states that the resident was left in agony on two occasions without pain medication, and that vitals were not taken during withdrawal the second time.
  • pro The reviewer describes a case where a mom had surgery there and ended up in the ER due to necrotic tissue and MRSA, with dirty bandages and no doctor follow-up for seven days.
  • pro The reviewer reports that after a couple of months, a loved one was told to urinate in their pants and wear a diaper, perceived as a loss of dignity, and that the loved one has fallen several times.
  • pro The reviewer claims medication responses were non-existent, pain meds were ignored, and staff lied about taking medications.
  • pro The reviewer alleges that their personal information was exploited and privacy concerns were raised.
  • pro The reviewer warns others to stay away from the facility.
  • pro The reviewer notes that some staff did not introduce themselves.
  • pro The reviewer mentions that S-104 needs warm blankets.

Review

Southview Acres and its related Southview Health Center facilities come across in many voices as a place that aims to feel like home for its residents. Across the board, reviewers describe a welcoming, responsive staff and a clean, well-kept environment. One family member notes that SVA "really tries to make their facility feel like home for their residents," and others echo that sentiment with observations of smiling staff, a friendly atmosphere, and a sense that people who live there are treated with dignity and kindness. The overall mood from many visitors is that the facility is a comfortable, reassuring place for recovery and daily living, with clean spaces and a calm ambiance that puts guests at ease from the moment they arrive.

Several visitors highlight moments that reinforce the homey feel and the importance of genuine human connection. A reviewer recounts that "two very helpful men carried in a suitcase and heavy carton for me today," going out of their way to bring necessities for a friend who had just arrived - an illustration of the kind of practical, kind assistance that appears to be a common thread. Others point to staff warmth as soon as they step inside, noting that even first impressions - like staff greeting visitors or smiling at each other - set a positive tone for the entire experience. For some families, the welcoming atmosphere extends to practical support, with staff like Kelly in the business office making administrative tasks easy and straightforward.

The care environment is frequently praised for its cleanliness and the perceived thoroughness of the care teams. Reviewers repeatedly mention that the facility feels clean, well maintained, and pleasant to visit. A frequent theme is the sense that staff work as a cohesive unit, with teamwork described as essential and effective in taking care of loved ones. In one account, a contributing factor to satisfaction is the ability to see staff members who are "very friendly and helpful" and who provide clear, attentive care to residents in need. Visitors also appreciate the attention to residents' daily needs, from meals that look appetizing to access to snacks and ice cream, and even thoughtful touches like care packages that arrive with welcome items such as shampoo and body wash.

Not all experiences are uniformly positive, and several reviews offer a sobering counterpoint to the otherwise warm narrative. Some residents and family members report serious lapses in care. In one troubling instance, a patient states they were left in agony on two occasions without pain medication, with nurses failing to take vitals during a withdrawal episode the second time around. The account mentions specific staff by name as stepping in only after the situation escalated, underscoring concerns about timely pain management and monitoring. Another account describes a mom who underwent surgery and was sent to Southview only to experience a cascade of problems: necrotic tissue and MRSA, bathing with dirty bandages, and no doctor follow-up for a full week, ultimately leading to an emergency visit to the hospital. These narratives remind readers that, while many experiences are positive, there are critical moments where care gaps can have serious consequences.

Concerns about dignity and consistent supervision also surface in several reviews. One reviewer questions whether residents are treated with sufficient dignity, recounting a moment when a loved one was told to "go in there pants" instead of being assisted with incontinence, a remark that understandably caused distress. Falls and mobility issues are another point of tension; there are mentions of a patient who fell from a bed and chair multiple times, contributing to a decision to move their loved one to a different setting. In contrast, other accounts acknowledge that when staff were available and responsive, care could be exemplary, and families were able to see improvement in conditions thanks to staffing changes and dedicated clinicians.

In some instances, reviewers emphasize the importance of advocacy and family involvement, particularly for residents with dementia or those who require more intensive supervision in the early days after transfer. Families describe the value of blocking out time to stay with a loved one during those initial days, and they offer practical guidance - such as requesting a room near the main desk to shorten response times and improve oversight. There is also a sense that when care is lacking, speaking up can prompt a turnaround; reviewers note that staff do listen, even if changes take time, and that a collaborative approach between families and clinicians can lead to meaningful improvements.

Amid the mixed experiences, several standout staff members receive particular praise for their dedication and the care they provide. Reviewers recount how a single nurse or CNA can make a significant difference in a resident's day, with positive mentions of Feyissa Obse and Shalonda Harper, who are highlighted as people who genuinely cared for a resident and helped ensure proper care. Outside the clinical sphere, the facility earns appreciation for practical, everyday supports that contribute to comfort and well-being - like the presence of ice cream in the freezer, easy access to fresh fruit and snacks, the availability of instant oatmeal, and a thoughtful welcome package for new arrivals. The attention to patient comfort, even in smaller ways, adds to the sense that Southview is a place where residents can feel cared for on multiple levels.

In closing, the overall portrait of Southview Acres and Southview Health Center is one of contrast: warmth, hospitality, and clean, inviting environments sit alongside serious concerns about medical oversight, timely pain management, and consistent dignity in care. Many residents and families praise the facility for its welcoming staff, clean surroundings, and supportive atmosphere, and they credit certain clinicians and staff with delivering attentive, compassionate care when everything aligns. Yet several reviews serve as important reminders that true quality care hinges on reliable medical responsiveness, vigilant monitoring, and a sustained commitment to residents' dignity and safety. For families navigating the choices around care, Southview presents a compelling combination of home-like warmth and personal connection, with a clear call for ongoing attention to the areas where experiences have fallen short.

Features

Housing

  • 231 resident community capacity 231 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Minneapolis-St Paul International (7 miles away) Minneapolis-St Paul International (7 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Southview Acres Healthcare Center is an assisted living community located in West Saint Paul, MN. Our community offers a wide range of amenities to ensure that our residents enjoy a comfortable and convenient lifestyle.

For those who like to stay pampered, we have an on-site beauty salon where residents can get their hair done and feel their best. Our cable or satellite TV service ensures that residents can stay entertained and connected to the world.

We also provide community operated transportation for errands and appointments, as well as transportation arrangements for non-medical needs. Additionally, our computer center allows residents to access the internet and stay connected with their loved ones.

Our dining room offers restaurant-style dining experiences with delicious meals prepared by our skilled chefs. Special dietary restrictions are accommodated to ensure that all residents receive the proper nutrition they need.

To promote physical well-being, we have a fitness room with various equipment for exercises tailored to seniors' needs. In addition, we offer a wellness center where residents can attend mental wellness programs and take care of their overall health.

The fully furnished living spaces feature private bathrooms and kitchenettes for added comfort and convenience. Housekeeping services are provided to maintain a clean and organized living environment.

Residents can engage in various activities within our vibrant community. Our gaming room provides opportunities for friendly competition, while our small library offers a quiet space for reading and relaxation. Planned day trips and resident-run activities foster social connections among neighbors.

Southview Acres Healthcare Center is conveniently located near several parks, pharmacies, physicians, restaurants, theaters, hospitals, places of worship, and transportation options.

In summary, Southview Acres Healthcare Center offers a comprehensive assisted living experience with top-notch amenities, personalized care services, delicious dining options, engaging activities, and easy access to nearby facilities.

Nearby Places of Interest

Restaurants

  • Boulevard Bar & Grille (0.1 miles)
  • White Castle (0.6 miles)
  • McDonald's (2 miles)
  • Burger Time (2.2 miles)
  • Drkula's 32 Bowl (2.6 miles)
  • Pool and Yacht Club (3.5 miles)
  • Iwa Sushi (3.5 miles)

Pharmacies

  • Walgreens (0.5 miles)
  • Walgreens (1.9 miles)
  • Walgreens (1.9 miles)
  • Walgreens (2.8 miles)
  • Prime Therapeutics (3 miles)
  • Walgreens (4.8 miles)
  • Walgreens (5.1 miles)

Physicians

  • Entira Family Clinics-West St Paul (0.9 miles)
  • Dakota Medical Solutions (1.9 miles)
  • Soundpoint Audiology (2.2 miles)
  • Entira Family Clinics - Inver Grove Heights (2.5 miles)
  • Twin Cities Orthopedics Eagan - Viking Lakes (2.9 miles)
  • James Winsor DR (3 miles)
  • West Side Community Health Services (3.1 miles)

Theaters

  • AMC Inver Grove 16 (1.3 miles)

Parks

  • Roosevelt Field (1.5 miles)
  • Heritage Village Park (2.9 miles)
  • Heritage Village Off Leash Dog Park (3.2 miles)
  • Burr Oaks Park (4.1 miles)
  • Sleepy Hollow Park (4.2 miles)
  • Meadow Grass Park (5.5 miles)
  • Hidden Falls Park (6 miles)

Hospitals

  • United Hospital Joint Relacement Center (4.4 miles)
  • St Joseph's Hospital-St Paul (4.6 miles)
  • Regions Hospital Burn Center (5 miles)
  • Woodwinds Health Campus-Woodbury (5.2 miles)
  • VA Medical Center (6.8 miles)

Transportation

  • Union Depot (4.4 miles)
  • Concourse A (6.4 miles)
  • Concourse C (6.7 miles)
  • Delta Sky Club (6.7 miles)
  • Minneapolis–Saint Paul International Airport (MSP) (6.8 miles)
  • Concourse D (6.9 miles)
  • Terminal 1-Lindbergh (6.9 miles)

Places of Worship

  • Cathedral of St Paul (4.7 miles)
  • WW Studio (5.3 miles)
  • St George Greek Orthodox Church (5.4 miles)
  • Five Oaks Community Church (6 miles)
  • Woodcrest Church (6.7 miles)

Cafes

  • Starbucks (5.3 miles)
  • Panera Bread (5.4 miles)
  • Starbucks (6 miles)
  • Dunn Brothers Coffee (6.6 miles)
  • Groundswell (6.7 miles)
  • Caribou Coffee (6.9 miles)

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