Chris Jensen Health & Rehabilitation Center in Duluth, MN
Save2501 Rice Lake Road, Duluth, MN 55811
For more information about senior living options: (844) 490-3973
The therapy department and staff at Hilltop Healthcare are fantastic. The therapy offered at Hilltop Healthcare is top notch and helps residents get back on their feet. Hilltop Healthcare’s team is super responsive, giving residents confidence in the care. The new ownership and leadership at Hilltop Healthcare have created a homelike environment with excellent care. The staff across Hilltop Healthcare are rockstars and highly dedicated. Hilltop Healthcare is praised for its amazing staff and beautiful facility. The activities program at Hilltop Healthcare keeps residents entertained and well cared for. If rehab is needed again, reviewers would choose Hilltop Healthcare as their first choice.
The facility is described as the most inadequate healthcare facility the reviewer has ever dealt with. It lacks adequate supplies for all patients, leaving some needs unmet (for example, feminine hygiene products). There is a chronic lack of communication, with residents waiting for help for many minutes or hours. There is a shortage of English-speaking caregivers, making it hard for patients to understand staff. The staff procrastinate or blame each other when questions are asked, and the PA system/walkie-talkies are not properly used. The facility is considered dangerous, and it is not recommended for anyone to place a family member there. There were reports of theft of residents’ money and valuables, including money disappearing from a wheelchair. Billing is unreliable and difficult to decipher, including instances of overcharging and double-billing attempts. The facility is described as dirty or poorly maintained, with neglect such as unclean rooms, ignored calls, and unaddressed basic needs (e.g., soiled diapers).This community is best suited for seniors who prioritize strong rehabilitation services and a homey, supportive atmosphere, especially for short-term recovery or long-term care where skilled therapy and personal attention can make a tangible difference. When the focus is on getting back on one’s feet after a hospital stay, or maintaining daily function with professional rehab oversight, Hilltop-identified operations can deliver meaningful progress. It is less ideal for families that demand impeccably transparent billing, unvarying cleanliness, and consistently immediate communication across all shifts. Those are nonnegotiables for some households, and in this setting they are the areas where performance varies enough to matter deeply.
Explicitly, alternatives should be considered by families with zero tolerance for billing ambiguity, missing or delayed call-bell responses, or persistent concerns about hygiene and room upkeep. The most persistent red flags in the reviews revolve around unclear invoices, duplicated charges, and difficulty obtaining clear financial details. Language barriers and uneven responsiveness also emerge as deal-breakers for residents who rely on fast, clear communication to coordinate care. If a loved one depends on a consistently proactive administration, reliable housekeeping, and rigorous infection-control practices, it makes sense to compare other Duluth facilities before committing.
On the plus side, the therapy program stands out as a core strength. The rehab department is repeatedly praised for its effectiveness, with stories of patients regaining independence and achieving solid gains whether in long-term rehab or short-term recovery. Night-shift nursing and the rehab team are cited as particularly dependable, bringing energy and competence when it matters most. The atmosphere can feel welcoming and home-like, with administrators and therapists who seem genuinely invested in patient progress. Across several reviews, the capacity to personalize discharge planning and support families through transitions also surfaces as a notable advantage.
Yet the flipside contains serious cautions. Reports of inconsistent staffing, especially on weekends, lead to slower responses to call lights and gaps in daily care. There are repeated accounts of rooms not being cleaned promptly, sheets not changed, and oxygen or supply needs going unaddressed for too long. The complaints extend to cleanliness and upkeep, with some residents described as not receiving adequate attention to hygiene or personal care. Billing irregularities and opaque financial communication recur, creating a sense of financial risk and mistrust for families attempting to track charges and services. In some reviews, concerns even touch on safety and privacy, with indications of lax security around belongings and on occasion questions about monitoring and treatment consistency.
These upsides and downsides do not cancel each other out; they refract into a clear calculus for decision-makers. The strong therapy engine and a culture of care among many staff members can yield impressive rehab outcomes and a reassuring sense of daily support. However, the weight of the documented inconsistencies, billing confusion, uneven staffing, and variable cleanliness, can undermine trust and safety if not actively managed. For families who can demand oversight, insist on clear, timely communication, and require strict adherence to hygiene and safety protocols, the positives can be harnessed to achieve solid recovery and comfort. For those who cannot tolerate ongoing questions about billing and care transparency, the cons may overwhelm the benefits.
Actionable steps separate good fits from questionable ones. Schedule a tour that includes conversations with the therapy director, the nurse manager, and the administrator, ideally across different shifts to gauge consistency. Request a current, itemized bill sample and a clear explanation of charging practices, paying particular attention to any changes in billing practices or third-party contracts. Verify the call-system responsiveness during a night shift and a weekend shift, and ask for recent documentation on housekeeping schedules and infection-control routines. Interview frontline caregivers about language support and their ability to communicate care plans in plain terms. Finally, obtain contact information for a discharge-planning liaison and a resident advocate to ensure that any care plan developed is concrete, monitorable, and revisited as recovery progresses.
In sum, Chris Jensen Health & Rehabilitation Center, now operating under Hilltop, can be a strong choice for families prioritizing effective rehabilitation and a genuine, home-like caring environment. The facility’s best-case trajectory hinges on leveraging the therapy strengths while imposing rigorous oversight on billing, staffing consistency, and sanitation. This is not a passive enrollment; it requires active engagement, explicit expectations, and a clear plan for ongoing communication. If these conditions can be met, the center can deliver meaningful progress and dependable personal care. If not, the very concerns that appear in the reviews, billing opacity, variable cleanliness, and uneven responsiveness, will overshadow any clinical gains and erode confidence in daily life there.
170 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Duluth International (4 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Chris Jensen Health & Rehabilitation Center in Duluth, MN offers a wide range of amenities and care services for seniors in need of assisted living. The center provides a comfortable and convenient living environment with fully furnished rooms, private bathrooms, and access to cable or satellite TV. Residents can enjoy socializing and staying active with the on-site beauty salon, fitness room, gaming room, small library, and outdoor space.
Meals are provided in a restaurant-style dining room, with special dietary restrictions accommodated. Housekeeping services ensure that residents have a clean living environment. Transportation arrangements are available for non-medical needs as well as transportation to doctors' appointments.
The center also has a wellness center and offers various mental wellness programs to support the overall well-being of its residents. Wi-Fi/high-speed internet is available for residents to stay connected with their loved ones. The 24-hour call system and around-the-clock supervision provide peace of mind knowing that help is always available.
In terms of nearby amenities, there are four cafes, five parks, 14 pharmacies, 28 physicians, 32 restaurants, two transportation options, six places of worship, one theater nearby. This allows residents to easily access additional services and entertainment options within their community.
Overall, the Chris Jensen Health & Rehabilitation Center offers a comprehensive assisted living experience with various amenities and care services tailored to meet the needs of its residents.
Chris Jensen Health & Rehabilitation Center is located at 2501 Rice Lake Road, Duluth, MN 55811 in St. Louis County, Minnesota
Chris Jensen Health & Rehabilitation Center on seniors.fyi includes 5 photos including images showing interior, windows, bedroom, library, reading area, dining, television, recreation room, and more.
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