330 East 3Rd Street, Duluth, MN 55805
For more information about senior living options: (866) 208-4318
Overall Review of St Ann's Residence
Pros
The details were great.- The entire staff did an amazing job caring for their mother.
- Management, nursing, CNAs, the food service team, and housekeeping showed kindness and care.
- Their mother is very happy there.
- A friend's grandmother loved her home there; the staff were loving and patient, and she enjoyed the food.
Cons
They warned potential clients not to send their loved ones there.- They claimed that if an elderly family member is gay, they receive no care and no showers for days or weeks.
- They noted that even the front desk staff couldn't stand the stench.
- They felt horrified and believed they let their uncle down as his out-of-state relative.
- They described the experience as a sickening journey.
- They suggested the issue is across the board.
Review
St Ann's Residence in Duluth is best suited for families that prioritize a warm, attentive frontline team and a home-like daily experience. When residents settle in, they often encounter compassionate nursing aides, patient front-desk staff, and a housekeeping and food service rhythm that many families value highly. The strongest, most durable appeal here is the palpable kindness and consistency some residents report from management, nursing, and support staff. For families who want a place where daily routines feel friendly and familiar, and where staff are praised for genuine care, this community can be a good match.
At the same time, it is essential to recognize who may want to consider alternatives. For families whose top priority is unwavering, standardized medical oversight and zero-tolerance for lapses in basic care, the concerns raised in several reviews are a red flag. A subset of residents’ experiences point to gaps in timely assistance and basic hygiene, suggesting variability in care quality that cannot be ignored. Potential residents with complex medical needs, those who require highly consistent supervision, or households with strong sensitivities about dignity and equal treatment should weigh other options more heavily before deciding.
The pros at St Ann’s, especially for day-to-day life, are tangible. The staff’s warmth is repeatedly cited as a core strength: caregivers described as loving, patient, and attentive, with management and nursing teams that work in concert to support residents. Families repeatedly note that their loved ones are happy, well-cared-for, and well-fed, with cleanliness and housekeeping contributing to an overall sense of comfort. This combination of humane interaction and practical services, meals, light maintenance, and tidy environments, creates a dependable baseline of quality that many residents and families value deeply.
Yet the most serious concerns surface in a minority of reviews, and those issues demand careful consideration. The most troubling accounts describe neglect and inconsistent care, including comments about long gaps in basic services like showers, mixed messages about responsiveness, and a few references to odor and overall lapses that undermine dignity. One vehement review plainly urges families not to send loved ones here, while others frame the problem as a broader pattern within the facility. There are also alarming mentions of discrimination tied to sexual orientation, portraying a culture that would be unacceptable to many families. Taken together, these reports suggest a possible systemic fault line that can destabilize trust and safety.
Weighing the positives against the negatives, the decision hinges on resident needs and family risk tolerance. If a resident thrives with a strong, personable staff presence, enjoys reliable daily routines, and does not require aggressive medical management beyond basic assistance, the good experiences can offset a lot of the everyday concerns. However, the presence of alleged neglect and discriminatory behavior cannot be dismissed; those risks may eclipse the advantages for anyone prioritizing consistent, indisputable care and an unequivocally respectful environment. Prospective families should treat this as a high-variance option: strong in person-centered care on some days, potentially seriously problematic on others, depending on staff assignment and leadership response.
Practical next steps are clear. Schedule a face-to-face tour during a typical meal and care period to observe how staff interact with residents and how quickly help is offered for basic needs. Ask to meet the caregiving team that would routinely support the loved one, review a sample care plan, and request recent state inspections and any incident-resolution records. Speak with multiple residents and families about their ongoing experiences, and probe leadership about staff retention, training, and anti-discrimination policies. If comfort with these processes exists and the responses feel credible, St Ann’s can be a good home. If not, consider alternatives with stronger, consistently demonstrated care standards and a culture focused on dignity and equal treatment for every resident.
21 resident community capacity
Assisted Living
Activities on-site
Beauty salon
Cable or satellite TV
Devotional services off-site
Dining room
Fully furnished
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
Duluth International (6 miles away)
24-hour call system
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
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