323 South Minnesota, Crookston, MN 56716
For more information about senior living options: (844) 490-3973
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The front desk staff were friendly and encouraging. The pre-op/post-op nurse Sara, the anesthesiologist, and Dr. Murphy created a personal, team-focused experience. The ER team, including nurse Jessica, provided wonderful bedside manner and clear explanations. Dr. Vibeto was genuine, explained procedures clearly, and arranged timely surgery, making the patient feel safe. The infusion center staff were kind, and the blood-draw nurse was described as amazing and friendly. The patient would absolutely recommend RiverView Health's ER over other facilities due to compassionate care. There are RiverView Health staff who truly care about patients.
The elderly nurse seemed rude while taking his vitals. She told him to "keep your head up," as if that would alleviate his dizziness. Clifford raised his voice and said, "If you're going to be rude, I can't help you." Clifford stated, "I guess I can run some tests," which frustrated the reviewer. The reviewer felt Clifford's comment that his degree diminished others was a disheartening trait to possess. The elderly nurse had a "nasty attitude," and the reviewer suggested retirement. There were too many instances of bad bedside manner and carelessness. Dealing with a mystery illness felt like pulling teeth to get answers. Dr Sekundiak was demeaning, with a foot out the door and belittling issues; compassion was no longer part of his practice.RiverView Health comes through in some moments as a place where medical care can be personal, compassionate, and thoroughly reassuring, while in other moments it feels like a system where communication gaps and bedside manner can undermine what should be a straightforward, trust-building encounter. Across the many experiences shared, there is a clear pattern: when the care teams click and communicate well, patients feel seen and safe; when the interactions hinge on paperwork, pressure, or rushed attitudes, the sense of being cared for can quickly erode.
One of the strongest threads running through these accounts is the sense of genuine teamwork and patient-centric care in certain procedures. A first-time experience with a procedure at RiverView Health stands out for its warmth and attentiveness. From the front desk at 7 a.m. - where the staff were described as friendly and encouraging - through the pre-op and post-op nursing care of Sara, the anesthesiologist, and Dr. Murphy, the tone was personal and inclusive. The patient even recalls a moment of individualized reassurance: "Mom, this is how we typically do it, but do you see a need to change anything up for Jentree?" That line captures a philosophy of collaboration and patient-specific adjustments that left a lasting impression and, in this case, a strong endorsement of the care team and the overall experience.
The emergency department experiences, however, reveal a more mixed picture. In one visit for heat exhaustion, the arrival process began with kindness from the receptionist, but the patient's experience deteriorated after leaving their child briefly in a wheelchair and returning to find the patient not in the chair. An elderly nurse - described as walking beside the child and urging him to "keep your head up" - was perceived as dismissive in the moment. High blood pressure readings (148/89 repeatedly) and the sense that the staff were annoyed by visible fatigue or confusion added to a feeling that the bedside manner did not match the clinical concern. The scene escalated when the family met Clifford Chapin, who offered a cursory assessment and then, after the parent advocated for more thorough testing, reacted defensively to the pushback. The family ultimately sought care elsewhere in Grand Forks, where they felt listened to and treated with the respect that had been lacking earlier. This visit underscores how critical clear communication and respectful bedside manner are in high-stress emergency situations.
By contrast, other ER experiences left a much more positive impression. In a later visit for what appeared to be appendicitis, the patient noted prompt recognition and clear communication: a nurse named Jessica explained procedures and provided compassionate bedside care, while the surgeon, Dr. Vibeto, moved quickly to secure a surgical plan and reassure the patient. The postoperative period, including the floor nurses, was described as attentive and kind, reinforcing the idea that competent medical intervention can be paired with humane, reassuring support. That combination - efficient care and compassionate contact - led to a strong recommendation to consider RiverView as an option instead of other regional ERs.
Not every encounter with the hospital was as smooth, and some experiences raised concerns about systemic issues. A separate incident involving a broken arm highlighted a frustrating pattern of miscommunication and delays. After initial X-rays were performed at RiverView, the family was sent to another hospital because those X-rays, or the interpretation thereof, were deemed insufficient. The receiving hospital later informed them that the X-rays from RiverView were not adequate due to a mix-up in patient information, necessitating repeated waiting and re-evaluation. The message from this episode was blunt: you're better off seeking care elsewhere the first time, rather than having to navigate redundant testing and transit between facilities.
Beyond the ER, infusion services are highlighted as a bright point in the RiverView experience. The staff in the infusion center, particularly the nurse who draws blood, were praised for their kindness and approachability. Such a day-in, day-out demonstration of warmth and competence provides a counterbalance to the more challenging ER stories and suggests that RiverView has deep wells of patient-ready staff who can create meaningful, positive interactions within the right context.
Another thread concerns the administrative and planning side of care, especially around major surgical procedures. A patient planning an eight-level surgery recounts a tense sequence where the hospital initially penciled in the surgery but then backed away due to uncertainties about discharge plans and post-acute support. The patient emphasizes having arranged rehab and aftercare through county services and stresses that multiple, clarifying calls did not deserve a denial of surgery. The result was a decision to pursue care elsewhere, which not only caused delay and continued pain but also highlighted how administrative hurdles and misalignment with patients' social support networks can erode confidence in a system that should be coordinating comprehensive care.
Finally, there is a candid critique of overall bedside manner and diagnostic practices across multiple staff members. While there are "a few doctors and nurses here that are wonderful, caring, and amazing," the reviews repeatedly flag a broader culture where some staff come across as treating patients more like customers than people seeking help. A notable example is the experience with a physician named Dr. Sekundiak, whose bedside manner was described as demeaning and rushed - moving to exit the room while questions remained and leaving the patient feeling dismissed. The patient's conclusion is tempered but clear: despite occasional excellent care, the hospital's overall climate too often sacrifices compassion for efficiency, and distrust can grow when patients sense they must advocate or fight for basic acknowledgment of their concerns. That sentiment is echoed broadly, with some patients vowing to avoid certain physicians while continuing to seek care at RiverView when possible.
Taken together, these stories present a hospital system capable of outstanding, compassionate, and technically proficient care in many contexts, paired with consistent, identifiable gaps in communication, empathy, and care coordination. The best experiences - when a front desk team welcomes you, when nurses take time to explain, when surgeons communicate clearly and calmly - show how RiverView Health can truly support patients and families in vulnerable moments. The most challenging experiences - stories of dismissive bedside manner, administrative roadblocks, and miscommunications about tests and discharge - highlight the work that remains to be done to ensure every patient feels heard, respected, and secure in their care. The message across these accounts is not a simple verdict, but a nuanced picture: RiverView Health has the capacity to deliver exceptional care, and it is precisely in those moments of alignment between professionals, procedures, and patients that trust is built and healing is most likely.
24 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverview Hospital & Nursing Home in Crookston, MN is an exceptional assisted living community that offers a wide range of amenities and care services to ensure a comfortable and fulfilling lifestyle for its residents. The community boasts comfortable living spaces that are fully furnished and equipped with cable or satellite TV, Wi-Fi/high-speed internet, and telephones for the convenience of staying connected with loved ones.
Residents can enjoy delicious meals prepared by professional chefs in the elegant dining room which offers restaurant-style dining. Special dietary restrictions are also accommodated to cater to individual needs. For those who prefer to cook their own meals, kitchenettes are available in select living spaces.
Maintaining an active and engaging lifestyle is encouraged through an array of resident-run activities and scheduled daily activities. The community also features a small library where residents can relax with a good book or pursue their hobbies.
Ensuring the well-being of residents is paramount at Riverview Hospital & Nursing Home. Trained staff members provide 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are offered to ensure timely administration of prescribed medications. A mental wellness program is in place to support residents' emotional well-being.
The surrounding area offers convenient access to various amenities including cafes, parks, pharmacies, physicians, restaurants, transportation options, places of worship, theaters, and hospitals. This allows residents to easily explore their neighborhood or seek out necessary services without hassle.
Overall, Riverview Hospital & Nursing Home provides a warm and caring environment for seniors seeking assisted living. With its range of amenities, personalized care services, and nearby conveniences, it's an ideal choice for those looking for comfort and support in Crookston, MN.
Riverview Hospital & Nursing Home is located at 323 South Minnesota, Crookston, MN 56716 in Polk County, Minnesota
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