Riverview Home Care
Save721 South Minnesota Street, Crookston, MN 56716
For more information about senior living options: (844) 490-3973
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RiverView Health is described as a great experience with friendly and encouraging staff from the front desk to the care team. The care team, including the pre-op/post-op nurse Sara, the anesthesiologist, and Dr. Murphy, made the patient feel like a part of the team. The reviewer loves RiverView Health. Nurse Jessica was wonderful, explained everything, and had great bedside manner and kindness. Dr. Vibeto was prompt, explained everything, and made the patient feel safe and well taken care of. Postoperative nurses were kind and attentive to the patient's needs. The phlebotomist in the infusion center is an amazing, kind, and friendly person. There are doctors and nurses at RiverView Health who are wonderful, caring, and easy to work with, and the reviewer would recommend RiverView Health over Altru's ER.
The elderly nurse was perceived as rude while taking vitals and dismissed concerns about the patient's dizziness. Clifford Chapin allegedly raised his voice and told the family that he couldn't help them if they were going to be rude, creating a hostile encounter. The reviewer felt Clifford's exam and bedside manner demeaned the patient, with little clear communication and questions left unanswered. A pattern of miscommunication and input errors led to delays, unnecessary transfers, and frustration for families seeking care. Some staff were described as treating patients more like "customers" than people, with attitudes that could endanger patient care. The surgery scheduling process caused anxiety and, in at least one case, resulted in cancellation of planned surgery, forcing the patient to seek care elsewhere. Dr Sekundiak was perceived as demeaning, lacking compassion, and rushing out of visits, leaving questions unanswered and trust eroded.RiverView Health presents itself in these accounts as a place where human connection and clinical care can walk hand in hand, but where the experience can also swing from deeply reassuring to frustratingly disjointed. Taken together, the narratives reveal a facility capable of delivering compassionate, patient-centered teamwork in some moments, while in others it struggles with communication, consistency, and bedside manner. The spectrum runs from the highest praise for caring individuals who treat patients like family to pointed criticism of staff who appear rushed, impersonal, or dismissive. It's a portrait of a health system that can both inspire confidence and trigger strong concerns depending on who is at the bedside and what the situation demands.
On the positive side, there are several vivid testimonials about a first-time procedure that felt personal and collaborative. The patient recalls a front desk "wonderful" and "friendly & encouraging" receptionist at 7 am, followed by supportive care from the pre-op and post-op nurse Sara, the anesthesiologist, and Dr. Murphy. The care team is celebrated for making the patient feel like a valued member of the team, with a notably personal touch: "Mom, this is how we typically do it, but do you see a need to change anything up for Jentree?" That line captures a philosophy of shared decision-making and respect for the patient's perspective. The overall impression is that RiverView has the capacity to deliver surgery and perioperative care in a warm, inclusive way when the team is aligned and attentive.
There are equally strong positive observations about emergency department experiences when things are urgent. In one instance, a heat-exhaustion episode prompted careful attention at the front desk and a waiting room that felt managed rather than chaotic. The patient notes the kindness of the receptionist and the early, proactive steps to position the patient safely - yet there is also critical feedback about a different moment in the ED where a tall, dizzy patient was assisted by an elderly nurse who urged him to "keep your head up." The reviewer perceived a disconnect between the seriousness of the symptoms (repeated high blood pressure readings and significant dizziness) and the nurse's reaction, which felt dismissive or brusque. The contrast is stark: moments of professionalism and warmth exist alongside episodes where bedside manner and responsiveness fall short.
The narrative also includes a memorable episode with a physician named Clifford Chapin, whose bedside demeanor became a focal point of frustration. The patient describes feeling rushed and increasingly concerned as exams progressed, with questions about a possible pus ball and different test options. When the patient challenged the pace and offered an alternative plan (driving to Grand Forks if necessary), the response was heated: "If you're going to be rude, I can't help you," followed by a confrontation about time constraints. The patient ultimately sought care elsewhere, a decision that underscores the vulnerability that can arise when a clinician's demeanor overrides the perceived thoroughness of an examination. It's a pointed reminder that technical competence must be complemented by empathy and patient engagement, especially in high-anxiety scenarios like pediatric illness.
In contrast to the earlier ED visit, another recent emergency experience is described in glowing terms. The patient arrived with appendicitis symptoms and was rapidly brought back for labs and a CT scan, with a nurse named Jessica who provided excellent, clear explanations and compassionate bedside care. The surgeon, Dr. Vibeto, is praised for his prompt, reassuring approach and the overall surgical experience after-hours. Postoperative care on the floor is described as attentive and kind, reinforcing the impression that RiverView can, on many occasions, offer high-quality surgical care and thorough patient education, which influenced the patient to recommend RiverView over competing options like Altru's ER.
There are also less favorable medical system interactions that highlight ongoing operational challenges. A separate incident involving a broken-arm visit underscores gaps in continuity of care and internal processes: after X-rays confirmed a break, the team advised going to another hospital and warned that the other facility would be aware of their arrival. The receiving hospital later discovered issues with the initial X-rays or name input, necessitating further waiting time and duplication of steps. The sense left is that coordination and information transfer could be fragile, resulting in unnecessary delays and patient frustration. The reviewer ends by suggesting that patients be better served by seeking care elsewhere the first time, a sentiment that points to a systemic reliability problem more than to the quality of individual clinicians.
The infusion center is a bright spot amid the broader mix, with a specific staff member who draws blood described as "amazing," kind, and friendly. This micro-level praise highlights how small, consistent acts of courtesy and competence can significantly affect a patient's experience, particularly in settings where patients may already feel vulnerable or anxious about procedures.
Scheduling, discharge planning, and post-acute care logistics emerge as a recurring pain point. One lengthy account centers on an upcoming surgery where the patient was repeatedly told the procedure could only be penciled in because discharge planning was unclear. Despite assurances of existing support, rehab, and family arrangements, the hospital ultimately canceled the surgery after several follow-up calls, citing the patient's communication activity as a reason. The author emphasizes anxiety, high stakes, and legitimate questions about access to rehab and transitional care through Medical Assistance programs, concluding that such bureaucratic friction can derail a plan that's already complex. The emotional toll - delays, searches for alternate arrangements, and intense frustration - speaks to a need for clearer, more proactive coordination between the surgical teams, social workers, and discharge planners.
Finally, the broader critique touches on how the system handles complex, non-urgent, or "mystery illness" scenarios. There are memories of mono being missed or dismissed, and the sense that some staff respond to patient-driven input with skepticism rather than partnership. The reviewer describes a pattern where patients feel compelled to advocate tirelessly for appropriate testing, management, and follow-up. While the hospital has its champions - those who provide compassionate care, listen carefully, and explain medical issues in accessible terms - there are also many staff members who appear to treat patients as burdens or as "customers" rather than people deserving individualized attention. A particular doctor, Dr. Sekundiak, is singled out for criticism due to repeated impressions of dismissiveness, a rapid exit from conversations, and a perceived erosion of compassionate care. The overall verdict acknowledges that "everybody else makes this review a 3 star," with Dr. Sekundiak's bedside manner tipping the scale downward.
Taken together, these experiences illustrate a health system in which RiverView Health can deliver outstanding, patient-centered care in ideal circumstances while also contending with real challenges in communication, consistency, and interpersonal dynamics. The stories praise the kindness and competence of many nurses, surgeons, and reception staff, and they commend the hospital's ability to handle urgent, time-sensitive cases with expertise. Yet they also reveal frustration with sporadic administrative missteps, inconsistent bedside manner, and care coordination problems that can transform a straightforward medical journey into a frustrating ordeal. The overarching message is not simple praise or condemnation but a call for sustained attention to staff training in empathy, clearer discharge planning, and more reliable information flow across all departments so that the best of RiverView Health can shine consistently for every patient and every family.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Riverview Home Care in Crookston, MN is a premier assisted living community that offers comprehensive care services and a wide range of amenities for our residents' comfort and convenience. Our fully furnished apartments are equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone to ensure our residents stay connected with their loved ones.
Our dining room provides a pleasant environment for our residents to enjoy delicious meals prepared by our skilled staff. We accommodate special dietary restrictions to cater to the unique needs of each resident.
At Riverview Home Care, we prioritize the well-being of our residents by providing 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also coordinates with health care providers to ensure that all medical needs are met.
We have a mental wellness program in place to promote emotional well-being among our residents. Resident-run activities and scheduled daily activities encourage social interaction and engagement within our community.
Located conveniently near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, transportation options, and hospitals, Riverview Home Care ensures that everything residents might need is just a short distance away.
Whether it's enjoying the beautiful outdoor space or taking advantage of the transportation arrangements for medical appointments, Riverview Home Care strives to provide a comfortable and enriching living experience for all of our residents.
Riverview Home Care is located at 721 South Minnesota Street, Crookston, MN 56716 in Polk County, Minnesota
Riverview Home Care on seniors.fyi includes 5 photos including images showing building, parking, architecture, landscaping, design, entrance, lighting, healthcare, and more.
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Modern Architecture
