West Bloomfield Nursing Center
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6445 West Maple, West Bloomfield, MI 48322
For more information about senior living options: (844) 490-3973
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The staff across roles are attentive, caring, knowledgeable, and professional. The facility provides excellent post-hospital rehabilitation with wonderful nurses, aides, and a clean, spacious environment. WB Rehab staff provided excellent care; everyone was wonderful. The physical and occupational therapy teams deliver excellent care. The social work team provides excellence in customer service that exceeds expectations. During the pandemic, the facility maintained solid safety measures and staff responded with care and attention. The space is lovely, and the staff are friendly and professional. Daily ice cream socials and the outdoor patio add charm to the atmosphere. Rehab care can leave residents in significantly better condition than upon arrival.
Residents wait almost two hours before they get help. The food was terrible, and residents sometimes starved because it was old and stale. The receptionist was extremely rude and argumentative, showing no professionalism. The staff were rude and disrespectful to residents and even to family members. The facility is described as very negative with horrible staffing and management. Residents are left waiting for help for hours and sometimes have to stay in soiled diapers. Finding an RN was unlikely; aides said they were busy when help was needed. Cold food is served late every day, with trays left in rooms and flies appearing. A staff member yelled at a patient and called her obnoxious. A worker slammed the door, threw a diaper at a patient, and told her to get dressed.The collection of reviews presents a complex and conflicted picture of the West Bloomfield health and rehabilitation setting. On one hand, several visitors emphasize that the facility can deliver excellent medical care, thoughtful rehabilitation, and genuine compassion from many of its caregivers. They highlight the quality of therapy teams, the attentiveness of nurses and aides, and the overall cleanliness and pleasant atmosphere of the environment. Yet on the other hand, a number of reviews point to systemic issues - overcrowded rehab spaces, limited equipment, inconsistent personal care, and troubling reports of staffing problems and even mistreatment - that greatly diminish the experience for some patients and their families.
A recurring thread among the most positive notes is the high caliber of clinical care after hospitalization. Families describe physicians, nurses, therapists, and social workers as caring, knowledgeable, and dedicated. Several reviews commend the physical and occupational therapy as excellent, with patients often mentioning the ability to select therapists or have access to strong rehab teams that drive meaningful progress. One reviewer specifically praises the therapists and the attending doctor as listening closely to questions and concerns, and another notes a patient leaving with substantial improvement. The social work team is frequently singled out for outstanding service, with references to exceptional, compassionate support that exceeds expectations. In many of these accounts, the facility's people - especially the therapists and nurses - are the bright spot, making the rehab experience feel individualized and hopeful.
Beyond professional care, several reviewers celebrate the facility's atmosphere and ancillary offerings. A number of posts mention spotless rooms, pleasant views, and a generally inviting environment. Weekend and daily touches, like an ice cream social and a welcoming outdoor patio, are cited as small but meaningful comforts that help lift spirits during extended rehab stays. Some families emphasize how staff members' consistent kindness and accessibility contributed to a sense of trust and reassurance during what is often a stressful time. In addition, during the pandemic period, one reviewer commends the facility for maintaining strong Covid safety measures and protocols, noting a responsive social worker who helped navigate the challenges.
However, the opposite experiences are equally prominent and troubling. Several reviews describe a poorly managed, sometimes hostile atmosphere at the front desk or administrative level. A receptionist is described as extremely rude and argumentative when attempting to transfer calls or speak with the director of nursing. In these accounts, poor responsiveness from front-line staff bleeds into the broader perception of the facility, fueling concerns about professionalism and a willingness to engage constructively with families.
Other core concerns cluster around practical and safety-related issues. One reviewer highlights a systemic problem of "overloaded" cardiac rehabilitation with up to ten people in a small space and limited equipment, forcing a patient with a knee issue to halt activity due to lack of accessible gear. This sense of a one-size-fits-all approach contrasts sharply with the ideal of personalized rehabilitation and underscores a perceived misalignment between business realities and patient-centered care. Another set of comments paints a picture of inconsistent clinical coverage, with aides capable and friendly but RNs appearing scarce or difficult to access, leaving patients to wait for assistance or to manage incontinence and other needs without timely help. The tone escalates into far more severe accusations in a few reviews, including reports of patients being left in soiled diapers, harsh or dismissive treatment, and calls for immediate intervention to protect residents' dignity. One post even describes a situation of emotional and verbal abuse directed at a resident, prompting alarm and urgent concern about staff conduct and patient safety.
Food quality and meal service emerge as another frequent point of contention. Several reviews complain about cold, late, or stale meals and the frustration of trays being left in rooms without timely service. In contrast, other reviews kiss the dining experiences as acceptable or even positive, mentioning good food or recognizing that some days are better than others. The disparity underscores a broader inconsistency about daily living conditions that can color the overall rehab experience, especially for residents who rely on the facility for daily meals and comfort.
In sum, the reviews reveal a facility capable of delivering high-quality clinical rehabilitation and compassionate care in many cases, particularly when patient needs align with the therapists' and nurses' strengths. Yet the same collection clearly documents significant and enduring problems: overcrowded rehab spaces with limited equipment, uneven access to nursing and urgent help, misaligned administrative conduct, and serious allegations of neglect or mistreatment. Families repeatedly call for more personalized, timely, and dignified care, for stronger oversight and professional conduct from all staff, and for improvements in dining and daily living amenities. The divergence between the best experiences and the most troubling ones suggests a facility that has the potential to excel but must address staffing stability, consistent patient-centered practices, and robust safety and dignity standards to reconcile these conflicting impressions. For anyone considering care here, it would be wise to weigh individual rehab needs against the current patterns of staffing, equipment availability, and reported conduct, and to seek out the most attentive, transparent, and responsive caregivers available.
172 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The West Bloomfield Nursing Center in West Bloomfield, MI is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
In terms of amenities, the community provides a beauty salon for residents to pamper themselves, as well as access to cable or satellite TV for entertainment. Community-operated transportation is available for residents who require assistance getting around, and there is also a computer center for those who wish to stay connected digitally. The dining room offers restaurant-style dining with delicious meals prepared by the staff. Additionally, residents can enjoy various recreational activities in the gaming room and small library or spend time outdoors in the garden or outdoor space.
Care services at the West Bloomfield Nursing Center are comprehensive and include 24-hour call systems and supervision to ensure the safety of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Those with specific dietary needs can have their requirements met through special dietary restrictions, including diabetes diets. Medications are managed by trained staff members, while mental wellness programs promote emotional well-being among residents. Transportation arrangements can be made for non-medical purposes as well as doctors' appointments.
The community surrounded by numerous amenities in its vicinity, including two cafes, parks, pharmacies, physicians' offices, restaurants, places of worship nearby. This ensures that residents have easy access to various services and opportunities for social interaction outside of the community.
Overall, the West Bloomfield Nursing Center provides a comfortable and supportive environment where seniors can receive personalized care while enjoying a variety of amenities and engaging in enriching activities. Residents can rest assured knowing that their needs are taken care of with compassion and professionalism at every stage of their stay.
West Bloomfield Nursing Center is located at 6445 West Maple, West Bloomfield, MI 48322 in Oakland County, Michigan
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