Overall Review of The Lodge At Taylor
caveat
35 reviews mention this
Call light response disappoints families
Many reviewers say staff take too long to respond to call lights and messages.
A large share of reviews describe delays when residents or family members need help, including call lights not being answered for long stretches. Several comments also mention difficulty reaching someone by phone or getting timely updates, which adds to families’ frustration. Some reviewers tie the lack of response to care problems like missed medication and delayed assistance with toileting.
caveat
29 reviews mention this
Neglect and medical basics are questioned
Residents and families frequently question whether basic care needs are consistently met.
Across many reviews, residents are described as not being properly changed, cleaned, or assisted with mobility and restroom needs. Multiple reviewers describe missed or delayed care around medications and meals, and some connect this to skin breakdown or other worsening health concerns. A few reviews acknowledge that some workers provide better help than others, but overall the repeated theme is inconsistent daily care.
common
20 reviews mention this
Cleanliness is mixed, not uniform
Residents and families mention cleanliness often, with impressions ranging from very clean to foul-smelling.
Some reviewers praise the building as clean and tidy, and a number of families specifically say they were impressed by cleanliness during visits. Others report ongoing cleanliness problems, including complaints about smells in hallways and dirty or outdated rooms. Because both positive and negative impressions appear in the reviews, cleanliness seems to vary by area, time, or shift.
common
18 reviews mention this
Staff can be friendly, but inconsistent
Many reviewers describe staff as friendly and helpful when care goes well.
A set of reviews credit staff with being kind, respectful, and welcoming, including help with questions and support to residents and families. Some comments also call out specific roles such as nursing, therapy staff, and activities support as particularly attentive. At the same time, other reviewers criticize staff attitudes and responsiveness, so the reviews suggest that experiences depend heavily on who is on shift and how communication is handled.
common
16 reviews mention this
Rehab and therapy bring uneven results
Therapy is a frequent bright spot, though some reviewers report it under-delivered.
Several reviewers describe physical or occupational therapy as a standout part of the stay, with positive comments about therapy rooms and therapists going above and beyond. There are also reviews that say therapy was delayed, not provided when expected, or limited despite needs discussed by residents or families. Overall, the reviews paint rehab quality as mixed rather than consistently excellent.
caveat
8 reviews mention this
Dining quality gets mixed feedback
Dining and food quality are mentioned both positively and negatively.
A number of reviews make general comments about food, with some families saying meals were acceptable or eaten without complaint. Others describe food as poor, bad-tasting, or not handled well, including cold meals and concerns that dietary needs were not followed. Because feedback spans both ends, dining satisfaction appears to vary.
caveat
6 reviews mention this
Rooms and facilities feel outdated
Some reviewers say rooms are outdated or not maintained to an acceptable standard.
A few reviews describe rooms as old, run down, or unpleasant to be in, including complaints about lighting and room conditions. Others say the facility looks nice or is clean, which suggests that presentation may differ by room type or when a resident is placed. For some families, the room condition becomes part of a broader concern about overall care consistency.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
150 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Detroit Metropolitan-Wayne County (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Engaging activities and a generally positive rehab experience
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