4368 Cleveland Avenue, Stevensville, MI 49127
For more information about senior living options: (866) 208-4318
Overall Review of Pine Ridge - A Rehabilitation And Nursing Center
Pros
There are great CNAs and nursing staff who show love and grace to residents.- The mom enjoys the activities offered, the meals are good, and medications are dispensed on time.
- The staff at Pine Ridge is described as amazing by reviewers.
- The facility is very clean and the staff are friendly, delivering great care.
Cons
Scott Salyer, LPN needs to be fired and his license revoked for the unethical treatment he provided to my mother.- Scott forced her to stay in her wheelchair for HOURS unattended into late in the evening.
- She was only helped after she began crying uncontrollably and Scott came into her room stating, “what are you ready for your pain meds now?”
- What a disgrace to the helping profession.
- The care, concern and professionalism of the staff has gone down tremendously.
- Residents are in their last days of their life and they are spoken to and treated inhumanely by the CNAs.
- No action taken; they are just reassigned.
- The reviewer warns readers not to send their loved ones here.
- The reviewer states that the mother is not getting the best of care.
- If things do not change there immediately, the reviewer will be calling a lawyer.
- They would give zero stars; shame on them.
Review
Pine Ridge is best suited for families seeking a clean, activity-rich setting where basic daily care and medication administration feel reliable, and where there is a clear expectation that family oversight will be a regular part of the care equation. This community tends to work better for residents who want social engagement, steady meals, and predictable routines, with the understanding that ongoing family involvement is essential to monitor quality and respond quickly to concerns. It is not a one-size-fits-all option for high-acuity needs or for those requiring consistently flawless, abuse-free oversight from staff.
Alternatives should be considered by families prioritizing consistently exceptional staffing, tight supervision, and a proven track record of safeguarding residents from neglect. Several reviews flag severe lapses in care, including instances of mistreatment, neglect, and failures to provide basic hygiene or timely medical attention. For families with loved ones who have complex medical needs, high fall risks, or cognitive impairment requiring vigilant, proactive nursing, Pine Ridge may fall short. In such cases, other facilities with stronger staffing accountability, higher caregiver-to-resident ratios, and transparent incident reporting are likely to be safer choices.
On the upside, the pros at Pine Ridge show up in tangible, day-to-day comfort. The environment is described as clean, and the facility generally feels well-maintained. Food quality and the consistency of medication administration are repeatedly cited as positive features, and residents report enjoyable activity programs and places where staff demonstrate warmth and care in meaningful moments. For families prioritizing a livable routine, these elements matter: a well-run dining experience and accessible activities can contribute to a better quality of life, even when concerns exist elsewhere in the care mix.
However, the main cons dramatically tilt the decision in favor of caution. Multiple accounts describe neglectful or disrespectful treatment, with frightening episodes of prolonged wheelchair confinement, inadequate pain management, limited physical therapy, failure to attend medical appointments, and severe consequences for residents’ health and dignity. Allegations include emotional distress, being left soiled for extended periods, and, in the most troubling cases, life-threatening outcomes. These reports imply inconsistent supervision, uneven staffing quality, and insufficient accountability, risks that are unacceptable for anyone prioritizing safety and humane care.
The pros and cons do not balance out neatly. For families able to maintain an intensive oversight role, the positives, cleanliness, timely meds, and a reasonable activity lineup, can help sustain a resident's comfort day to day. Yet the specter of neglect and harm raised in several reviews cannot be ignored. When a facility shows such stark variability in staff behavior and accountability, the value of its minor daily strengths collapses under the weight of potential serious harm. In practical terms, Pine Ridge may be acceptable only for families who intend to be highly involved, insist on direct caregiver assignments, and demand transparent escalation processes, and even then, the risk remains considerable.
In deciding whether Pine Ridge is the right home, a clear framework is essential. Prospective families should pursue a comprehensive, on-site assessment with specific attention to staffing stability, turnover, and leadership responsiveness. Ask to observe shifts across different times of day, speak with multiple CNAs and RNs about their workloads, and request recent incident reports and corrective action notes. Verify care plans for rehab, pain management, and activities, and insist on direct references from recent residents’ families. If any red flags resurface, persistent neglect, poor hygiene, or a sense that concerns disappear rather than vanish, move to alternatives without hesitation. A community that cannot consistently deliver compassionate care and accountability should not be the default choice.
111 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
South Bend Regional (24 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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