Royalton Manor

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Royalton Manor

288 Peace Boulevard, St Joseph, MI 49085

For more information about senior living options: (844) 490-3973

3.7 from 54 reviews
5 stars
32
4 stars
5
3 stars
2
2 stars
1
1 stars
14

Skilled Nursing Facility

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    Overall Review of Royalton Manor

    Pros

    • pro The facility has nice, spacious rooms and is very clean with kind-hearted staff.
    • pro The staff are absolutely wonderful and attentive.
    • pro The grounds and facilities are kept up very well.
    • pro The administration and direct care staff are caring and professional.
    • pro The environment is clean and family-friendly, with several daily activities.
    • pro The therapy department is fantastic and helped a resident regain strength to return home.
    • pro Families and residents consistently speak highly of the staff and care.
    • pro Royalton Manor is highly recommended by families for quality care.

    Cons

    • pro The facility allegedly failed to care for a patient, resulting in hospice and an expected death.
    • pro The memory care unit is accused of neglect and abuse, reportedly causing a relative's death.
    • pro The facility allegedly administered the wrong medications and did not address the error or reprimand the staff.
    • pro Residents are said to have been underfed, with meals lacking protein and proper nutrition.
    • pro The facility is accused of misrepresenting insurance coverage and blaming insurers for denials.
    • pro Payroll and HR issues, including underpayment, are cited as persistent problems.
    • pro There are claims of gaslighting and lying by staff toward families.
    • pro A nurse reportedly administered medications into a PICC line intended for someone else, and management did not adequately address it.

    Review

    The collection of reviews paints a picture of a facility that inspires strong loyalties in some families and deep concerns in others. Across the board, people mention Royalton Manor as a large, clean, and well-kept environment with spacious rooms and pleasant grounds. A number of reviewers specifically praise the staff for being kind, attentive, and supportive, often highlighting positive first impressions of administration and direct care teams. Several families recount positive experiences in the rehabilitation and memory care wings, noting that the facility's programs, activities, and therapy departments helped loved ones regain strength and find a sense of well-being. In these accounts, the setting feels welcoming, the rooms comfortable, and the overall atmosphere calm and reassuring.

    Several reviews emphasize the importance of advocacy and participation in care. One commenter notes that the onus is on families to stay engaged and partner with the care team to achieve the best outcomes, while others point to the professionalism and responsiveness of administrators (with multiple mentions of Administrators like Mr. Raza) and the dedication of staff who create a stable daily routine for residents. In many positive narratives, residents are described as happy, safe, and well cared for, and there is a sense that, for some families, Royalton Manor is the home away from home they were seeking during recovery or ongoing memory care.

    Yet the sentiment at Royalton Manor is not uniformly favorable. A substantial portion of the feedback shifts toward caution, concern, or outright alarm. Some reviewers recount that their loved ones experienced decline or distress after a stay, with one account claiming that their father was doing well but worsened after being admitted, ultimately leading to hospice and an expectation of death within a short span. Others describe visits where they felt care was lacking, where staff appeared rushed or unfriendly, and where the overall experience left family members anxious about the well-being of their relatives. In these voices, the facility's memory care unit is singled out as particularly problematic, with accusations of neglect and a perception that residents were not receiving the attention they needed.

    The most pointed critiques are specific and alarming. A number of reviewers allege serious medication and safety failures, including claims that residents were given the wrong medications, that medications were mishandled or administered through a PICC line, and that there were insufficient follow-throughs on essential care (like blood work or MRI referrals). One deeply negative account describes a deterioration in a family member's health after a fall, a sense that staff were unresponsive, and a belief that the facility failed to feed or nourish a resident adequately. Some comments describe weight loss, poor meal quality, and a perception that feeding residents was not a priority, which amplifies concerns about overall care quality. The tone in these reviews ranges from stunned disappointment to outright anger, with callers recounting experiences that led them to warn others away from Royalton Manor.

    Compounding the tension in the landscape of reviews are personal grievances from staff members and influencers who speak to internal challenges. A review from an employee describes payroll issues and dissatisfaction with HR, hinting at broader operational strains behind the scenes. In a few messages, critics acknowledge that not every day or every interaction is perfect, but they feel compelled to share their experiences to protect others. Another reviewer suggests that, despite some positive indicators, the facility's leadership and processes have fallen short in crucial moments, implying that high standards touted by the administration are not delivered consistently across departments or shifts.

    Taken together, the reviews sketch a facility that can be exceptional for some families - where cleanliness, a welcoming environment, engaged staff, robust rehab services, and an attentive administration create meaningful, positive outcomes. For others, however, Royalton Manor becomes a source of fear and frustration, with accusations of neglect, medication errors, dietary neglect, and even tragic outcomes that have left families searching for accountability. The divergent experiences underscore the importance of due diligence for prospective residents and families: visiting in person, speaking with multiple staff members, requesting detailed care plans, verifying medications and insurance arrangements, and reviewing state survey findings can be crucial steps in determining whether this particular facility aligns with a loved one's needs and a family's expectations for safety and quality of care.

    Features

    Housing

    • 123 resident community capacity 123 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • South Bend Regional (24 miles away) South Bend Regional (24 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Royalton Manor in St Joseph, MI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community features a beauty salon where residents can enjoy pampering themselves, and cable or satellite TV for their entertainment. Community operated transportation is provided for residents' convenience when they need to go out.

    For those who want to stay connected in the digital world, there is a computer center with Wi-Fi/high-speed internet access. Meals are served in a dining room with restaurant-style dining, and special dietary restrictions can be accommodated. The fitness room allows residents to stay active and maintain their physical well-being.

    The fully furnished apartments provide comfortable living spaces for the residents, while housekeeping services ensure that the environment is clean and tidy. Residents can also relax and socialize in the gaming room or outdoor space such as gardens. There is a small library available for those who enjoy reading, and telephone service allows them to stay connected with loved ones.

    Care services provided include assistance with daily living activities such as bathing, dressing, and transfers. The staff is available 24/7 through a call system for any emergencies or additional support needed. Medication management is offered to ensure that residents take their medications correctly.

    To promote mental wellness, there is a mental wellness program in place. Transportation arrangements can be made for non-medical purposes as well as for doctor's appointments. Move-in coordination is provided to assist residents during their transition into the community.

    The community is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Planned day trips and resident-run activities are organized regularly to keep residents engaged and entertained.

    Overall, Royalton Manor offers a supportive environment where seniors can receive personalized care while enjoying various amenities and participating in meaningful activities.

    Nearby Places of Interest

    Physicians

    • Dr Palmer (0.1 miles)
    • S W Michigan Center For Orthopedics & Sports Medicine (0.1 miles)
    • Southwest Michigan Center-Ortho (0.1 miles)
    • Southwestern Medical Clinic (0.2 miles)
    • Rappha Medical Center (0.2 miles)
    • Abhimanyu Beri MD (0.2 miles)
    • Lake Michigan Oral & Maxillofacial Surgery (0.2 miles)

    Pharmacies

    • Rogers Pharmacy (0.2 miles)
    • Lakeland outpatient pharmacy (0.3 miles)
    • Pharmacy Shoppe (0.3 miles)
    • Walgreens (2.8 miles)
    • Walgreens (3 miles)
    • Meijer Pharmacy (3 miles)
    • Gillespie's Pharmacy (3 miles)

    Places of Worship

    • Road To Life Church (0.3 miles)
    • SS John and Bernard Catholic Church (2.4 miles)
    • First Church of God-Anderson (3.3 miles)

    Hospitals

    • Lakeland Healthcare (0.4 miles)
    • Lakeland Center For Outpatient (0.4 miles)
    • Lakeland Hospital (3.2 miles)
    • Lakeland Pathology (3.2 miles)
    • Lakeland Medical Center, St Joseph (3.2 miles)

    Restaurants

    • Moe's Southwest Grill (0.8 miles)
    • Mark III Grille & Bar and Inn (0.9 miles)
    • Sonic Drive-In (1.8 miles)
    • Burger King (2.6 miles)
    • KFC (2.7 miles)
    • Taco Bell (2.7 miles)
    • El Rodeo (2.8 miles)

    Cafes

    • Panera Bread (0.8 miles)

    Parks

    • Riverview Park (1.7 miles)
    • Lookout Park (3.4 miles)
    • Lincoln Township Parks CMMSN (3.5 miles)

    Theaters

    • Celebration Cinema (2.6 miles)

    Transportation

    • Avis Rent A Car (3.2 miles)

    Frequently Asked Questions

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