1101 South Scott Road, Saint Johns, MI 48879
For more information about senior living options: (866) 208-4318
Overall Review of Hazel I Findlay Country Manor
Pros
The nursing staff, aides, and cleaning staff were fantastic, friendly, and caring.- The food was tasty and plentiful.
- The facility was clean and secure, with staff who were presentable, attentive, and had a good bedside manner.
- The rehab program was very impressive, with compassionate staff, and the admissions team was top-notch.
- The grounds were nice, with flowers, bird feeders, and a covered outdoor area.
- The facility allows pets to visit loved ones, which is important.
Cons
The rehab program was lackluster at best.- Medications were often passed late.
- Some staff failed to offer help and ignored residents’ basic needs.
- The facility felt too hospital-like, with beds that looked like hospital beds and few homey amenities.
- Some wings were outdated and lacked proper air conditioning, giving insufficient space for rehab patients.
- There were concerns about negligence and unprofessionalism among staff, undermining resident safety.
- Staff reportedly pressured employees into illegal actions and then fired them, indicating unsafe practices.
- Activities were limited, making daily life feel monotonous for residents.
- A quarantine due to illness disrupted routines and operations.
Review
Hazel Findlay Country Manor is best suited for families seeking a rehab-forward option where skilled nursing and a dedicated therapy team can drive tangible gains. The facility tends to work best for residents who are recovering from a hospital stay or who need structured, hands-on support to regain mobility and independence, with the reassurance of 24/7 staffing and clean, secure grounds. The strongest credibility comes from the combination of caring nursing aides and a rehab staff that residents and families repeatedly note as capable, personable, and responsive. Proximity to home also matters here, making family involvement and frequent visits a practical reality. For families prioritizing rehab outcomes over a boutique, home-like atmosphere, Hazel Findlay delivers a pragmatic, results-oriented environment.
Those weighing alternatives should note who may want to look elsewhere. The facility can feel hospital-like, with rooms and common areas that don’t always align with the warm, intimate ambiance some seniors expect in long-term care or assisted living. Some residents and families report inconsistencies in day-to-day care, including delayed medications and variable attentiveness, which is a meaningful risk for anyone who values flawless daily operations. If a homey, apartment-style setting, more current interiors, climate-controlled wings, and a livelier, diversified activities calendar are non-negotiables, other options in the region may better fit. For residents with complex dementia needs or those who require highly individualized social programming, the mixed reviews suggest cautious comparison to facilities with more specialized memory care support.
The main positives, dedicated staff, clean facilities, and a strong rehab program, do offset several frequent concerns, but not all. The staff consistently earns praise for kindness, bedside manner, and the willingness to adapt care plans, which translates into meaningful rehab momentum for many residents. The rehab program itself is repeatedly cited as a standout, delivering structured PT/OT that can help residents regain walking ability and independence. In addition, the grounds and common areas offer a pleasant, secure setting with opportunities for outdoor time, and the large dining room supports a social mealtime experience. The admissions process is described as efficient and responsive, and on-site mass or faith-based programming sometimes appears to enrich daily life. These positives can counterbalance some operational gaps, particularly for families prioritizing tangible rehab progress and staff engagement.
However, the negatives are real and sufficiently impactful to influence a move or a different choice for many. Reports of inconsistent staffing, occasional late medication administration, and uneven attention across shifts create understandable concern for families who expect steady, reliable care. Several residents observed a more clinical, hospital-like atmosphere than a true home environment, with some wings described as outdated and lacking robust air conditioning in certain areas. Breakfast, lunch, and dinner frequently meet basic expectations but may not accommodate all dietary needs (such as diabetes care) in the same way that some families would prefer. Activity offerings can feel routine in places, especially for residents who crave a broader social calendar beyond bingo and cards. These are important considerations for anyone assessing long-term comfort in addition to rehabilitation potential.
Practical steps can make the evaluation process clearer. When visiting, probe how therapy space is allocated and whether rehab staffing levels stay consistent during peak times. Inquire about temperature control in the specific wing under consideration, check the condition and personalization options of private versus semi-private rooms, and review how meals are adapted for chronic conditions. Talk to the director of nursing or the admissions team about how late medications are handled and what contingency plans exist for staffing gaps. Ask to meet residents who have recently completed rehab and to review a typical day in the live-in routine. If possible, request a trial period or extended visit to observe how care feels across multiple shifts.
In the end, Hazel Findlay Country Manor offers a practical, capable choice for families prioritizing rehab outcomes and consistent nursing care within a clean, secure setting. It is less ideal for those who demand a consistently modern, home-like aesthetic, broad-spectrum daily activities, and flawless day-to-day execution across all shifts. The most confident recommendation goes to families whose primary objective is skilled rehabilitation delivered by a compassionate team, backed by a facility that can keep residents safe and engaged, with the understanding that some infrastructure and consistency caveats may require vigilance and, in some cases, a backup plan. For others, a side-by-side comparison with facilities known for more homey interiors and steadier daily routines will pay dividends.
157 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Capital City (15 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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