Wellbridge Of Novi

Pros

• Sheri and Ferdie are good nurses!
• WellBridge of Novi has gone out of their way to make the family feel welcomed.
• The employees at WellBridge are great and provide a clean environment.
• Joanna is an amazing employee.
• The themed parties and great food at WellBridge are appreciated.
• The room at WellBridge looks like a nice hotel room with a view of lovely flowers.

Cons

• The administrators did not provide hospital discharge papers to the patient in over a week, causing them to miss follow-up appointments with doctors.
• The excuse given by the staff for missed meals was that only 13 people out of 180 is not a bad percentage, which the reviewer found unacceptable.
• The facility had significant staffing issues, leading to delays in response time for assistance and overall poor care for patients.
• Some staff members, including the financial manager, were rude, threatening, and intimidating towards patients regarding financial matters.
• The cleanliness of the rooms was subpar, with visible dirt and even puddles in the bathroom.
• Night nurses and LPNs were rude and insensitive towards patients.
• The facility discharged a patient with only one day's notice, causing distress to their loved ones.
• There were problems with communication and coordination between staff members regarding equipment delivery and discharge plans.
• The lack of staff resulted in missed medications and treatments for patients.
• Patients' clothes went missing or got mixed up with other residents' clothes due to poor laundry management.
• note that these statements are summarized from the provided reviews and may not reflect factual accuracy.

Review

The current state of care at WellBridge of Novi is a subject of significant concern and frustration for many families who have entrusted their loved ones to the facility. Multiple reviewers have shared harrowing experiences that highlight systemic issues with staffing, cleanliness, and the quality of care that residents receive. While some individuals praise specific staff members and note moments of kindness, the overwhelming sentiment reflects a grim reality faced by patients and their families.

A primary issue raised across numerous reviews is the apparent lack of adequate staffing. Many family members observed that caregivers are stretched too thin, leading to significant delays in response times when assistance is requested. In one instance, a reviewer described a family member who missed several follow-up appointments due to administrative failures; hospital discharge papers were delayed for over a week. This negligence left patients unaware of necessary medical engagements, ultimately risking their health during crucial recovery times. Furthermore, many other respondents echoed similar sentiments about high patient-to-staff ratios that prevent proper individual care.

Cleanliness also emerged as a recurring theme among negative reviews. Complaints ranged from rooms being dirty at check-in to insufficient housekeeping practices throughout residents' stays. One reviewer recounted entering a room only to find it littered with trash and unsanitary conditions, including puddles in restrooms. Such observations paint a disturbing picture regarding hygiene standards?critical in any healthcare environment but especially vital in settings where vulnerable populations reside.

The quality of meals served has also been criticized by multiple reviewers, with claims that food was often unappetizing or simply not provided at all. One account highlighted an administrator's shocking statement regarding meal provision?claiming that missing meals for 13 out of 180 residents was acceptable?underscoring an alarming disconnect between administrative perspectives and patient needs. Families expressed deep disappointment not only concerning the inconsistency in meals but also how such negligence contributes to overall well-being during recovery.

Additionally, communication breakdowns within the facility appear to compound these issues significantly. Reviewers noted difficulties in reaching staff members or administrators when urgent matters required attention; phone calls went unanswered, exacerbating frustrations surrounding already dire situations involving loved ones? care. Families reported feeling marginalized as they sought clarity on financial matters or updates on treatment plans?one reviewer even mentioned having to invoke patient rights before receiving basic billing information from a financial manager deemed threatening.

Throughout these troubling accounts lies an emotional undercurrent highlighting what individuals believe should be foundational principles of care: dignity and respect for those receiving treatment. Families frequently shared feelings of helplessness as they witnessed loved ones fail to receive timely assistance or suffer due to overlooked basic needs like hygiene and nutrition. A poignant story emphasized this lack of support when an elderly resident had fallen without family being notified until informed by hospital staff?a situation indicative of poor internal communication protocols that could jeopardize patient safety.

In contrast, there have been isolated positive remarks about specific nurses and activities provided at WellBridge; some families appreciated themed events designed to enliven residents' spirits amid challenging circumstances despite acknowledging underlying issues affecting overall care quality. However, these brighter moments are overshadowed by alarming statements from dissatisfied families urging others against choosing this facility based on their experiences filled with neglect and inadequate attention to those most vulnerable?the human beings relying on compassionate care during critical health challenges.

In summary, while WellBridge may showcase moments where dedicated staff members attempt to offer warmth amidst adverse conditions, numerous firsthand accounts reveal severe deficiencies across multiple aspects essential for effective rehabilitation facilities?including staffing shortages that result in insufficient patient interaction and lackluster cleaning efforts?all contributing factors compromising both physical health outcomes as well as mental wellness among its residents leaving families disheartened and urgently seeking alternatives for their loved ones? continued recovery journeys elsewhere.

Physicians

• Novi Orthopedic Center (0.3 miles)
• Meadowbrook Medical Center (3.5 miles)
• Medical Clinic of Northville (4.3 miles)
• Grand River Medical Associates (4.6 miles)
• South Lyon Dermatology (6.6 miles)
• Providence Hospital (6.6 miles)
• Lakes Urgent Care (6.8 miles)

Hospitals

• Providence Park Hospital (0.5 miles)
• Henry Ford West Bloomfield Hospital (7.1 miles)
• Huron Valley-Sinai Hospital (7.9 miles)

Cafes

• Starbucks (0.8 miles)
• Panera Bread (2.4 miles)
• Starbucks (2.6 miles)
• Starbucks (4.4 miles)
• Starbucks (5.3 miles)
• Panera Bread (5.6 miles)
• Tim Hortons (7.6 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walmart Pharmacy (2.7 miles)
• Walgreens (2.7 miles)
• Rite Aid (3.5 miles)
• CVS Pharmacy (3.9 miles)
• CVS Pharmacy (4.5 miles)
• Henry Ford Pharmacy - Columbus (4.5 miles)

Restaurants

• Taco Bell (1.2 miles)
• Wendy's (2 miles)
• Chick-Fil-A (2.5 miles)
• Sedona Taphouse (2.8 miles)
• McDonald's (2.9 miles)
• One World Market (2.9 miles)
• The Cheesecake Factory (2.9 miles)

Parks

• Island Lake (1.4 miles)
• Liberty Park Playground (2.1 miles)
• ITC Community Sports Park (3.2 miles)
• Rotary Park (3.6 miles)
• Wixom Wetlands (4 miles)
• Clara Miller Park (5.6 miles)
• Woodland Hills Nature Park (7.1 miles)

Theaters

• Emagine Novi (2.1 miles)
• Phoenix Theatres Laurel Park Place (7.1 miles)

Places of Worship

• Bible Believers Church (2.8 miles)
• Church of the Holy Family (3.5 miles)
• Brightmoor Christian Church (4.3 miles)
• Ward Church (6.3 miles)
• Hope Church (7 miles)
• Mile City Church Lyon (7.3 miles)