48300 11 Mile Road, Novi, MI 48374
For more information about senior living options: (844) 490-3973
Sheri and Ferdie are good nurses! WellBridge of Novi has gone out of their way to make the family feel welcomed. The employees at WellBridge are great and provide a clean environment. Joanna is an amazing employee. The themed parties and great food at WellBridge are appreciated. The room at WellBridge looks like a nice hotel room with a view of lovely flowers.
The administrators did not provide hospital discharge papers to the patient in over a week, causing them to miss follow-up appointments with doctors. The excuse given by the staff for missed meals was that only 13 people out of 180 is not a bad percentage, which the reviewer found unacceptable. The facility had significant staffing issues, leading to delays in response time for assistance and overall poor care for patients. Some staff members, including the financial manager, were rude, threatening, and intimidating towards patients regarding financial matters. The cleanliness of the rooms was subpar, with visible dirt and even puddles in the bathroom. Night nurses and LPNs were rude and insensitive towards patients. The facility discharged a patient with only one day's notice, causing distress to their loved ones. There were problems with communication and coordination between staff members regarding equipment delivery and discharge plans. The lack of staff resulted in missed medications and treatments for patients. Patients' clothes went missing or got mixed up with other residents' clothes due to poor laundry management. note that these statements are summarized from the provided reviews and may not reflect factual accuracy.The current state of care at WellBridge of Novi is a subject of significant concern and frustration for many families who have entrusted their loved ones to the facility. Multiple reviewers have shared harrowing experiences that highlight systemic issues with staffing, cleanliness, and the quality of care that residents receive. While some individuals praise specific staff members and note moments of kindness, the overwhelming sentiment reflects a grim reality faced by patients and their families.
A primary issue raised across numerous reviews is the apparent lack of adequate staffing. Many family members observed that caregivers are stretched too thin, leading to significant delays in response times when assistance is requested. In one instance, a reviewer described a family member who missed several follow-up appointments due to administrative failures; hospital discharge papers were delayed for over a week. This negligence left patients unaware of necessary medical engagements, ultimately risking their health during crucial recovery times. Furthermore, many other respondents echoed similar sentiments about high patient-to-staff ratios that prevent proper individual care.
Cleanliness also emerged as a recurring theme among negative reviews. Complaints ranged from rooms being dirty at check-in to insufficient housekeeping practices throughout residents' stays. One reviewer recounted entering a room only to find it littered with trash and unsanitary conditions, including puddles in restrooms. Such observations paint a disturbing picture regarding hygiene standards?critical in any healthcare environment but especially vital in settings where vulnerable populations reside.
The quality of meals served has also been criticized by multiple reviewers, with claims that food was often unappetizing or simply not provided at all. One account highlighted an administrator's shocking statement regarding meal provision?claiming that missing meals for 13 out of 180 residents was acceptable?underscoring an alarming disconnect between administrative perspectives and patient needs. Families expressed deep disappointment not only concerning the inconsistency in meals but also how such negligence contributes to overall well-being during recovery.
Additionally, communication breakdowns within the facility appear to compound these issues significantly. Reviewers noted difficulties in reaching staff members or administrators when urgent matters required attention; phone calls went unanswered, exacerbating frustrations surrounding already dire situations involving loved ones? care. Families reported feeling marginalized as they sought clarity on financial matters or updates on treatment plans?one reviewer even mentioned having to invoke patient rights before receiving basic billing information from a financial manager deemed threatening.
Throughout these troubling accounts lies an emotional undercurrent highlighting what individuals believe should be foundational principles of care: dignity and respect for those receiving treatment. Families frequently shared feelings of helplessness as they witnessed loved ones fail to receive timely assistance or suffer due to overlooked basic needs like hygiene and nutrition. A poignant story emphasized this lack of support when an elderly resident had fallen without family being notified until informed by hospital staff?a situation indicative of poor internal communication protocols that could jeopardize patient safety.
In contrast, there have been isolated positive remarks about specific nurses and activities provided at WellBridge; some families appreciated themed events designed to enliven residents' spirits amid challenging circumstances despite acknowledging underlying issues affecting overall care quality. However, these brighter moments are overshadowed by alarming statements from dissatisfied families urging others against choosing this facility based on their experiences filled with neglect and inadequate attention to those most vulnerable?the human beings relying on compassionate care during critical health challenges.
In summary, while WellBridge may showcase moments where dedicated staff members attempt to offer warmth amidst adverse conditions, numerous firsthand accounts reveal severe deficiencies across multiple aspects essential for effective rehabilitation facilities?including staffing shortages that result in insufficient patient interaction and lackluster cleaning efforts?all contributing factors compromising both physical health outcomes as well as mental wellness among its residents leaving families disheartened and urgently seeking alternatives for their loved ones? continued recovery journeys elsewhere.
100 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Wellbridge of Novi in Novi, MI is a vibrant and comfortable assisted living community that offers a wide range of amenities and care services. Our residents can enjoy the convenience of on-site beauty salon services, cable or satellite TV, and access to our computer center for their recreational and communication needs. We provide community-operated transportation for our residents to help them with their daily errands or to attend appointments.
Our spacious dining room offers restaurant-style dining where our residents can savor delicious meals prepared by our experienced chefs. For those who prefer a more independent living arrangement, we offer fully furnished apartments with kitchenettes and private bathrooms.
At Wellbridge of Novi, we believe in the importance of maintaining an active lifestyle. Our fitness room is available for residents to engage in exercise and wellness activities. We also have a gaming room where residents can enjoy socializing and having fun together. Our small library provides a cozy space for reading and relaxation.
We understand the significance of mental well-being, so we offer a mental wellness program to support our residents' emotional health. Our dedicated staff is available 24/7 to provide assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also provided to ensure the safety and well-being of our residents.
We take pride in creating a vibrant community where our residents can engage in various activities. Residents can participate in planned day trips, resident-run activities, and scheduled daily activities organized by our staff members. Additionally, concierge services are available to assist residents with any personal needs or requests they may have.
Wellbridge of Novi is conveniently located near various amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. Our transportation arrangements ensure that our residents have easy access to these amenities whenever needed.
Our community also features outdoor spaces including gardens where residents can relax amidst nature's beauty. Wi-Fi/high-speed internet is available throughout the community, allowing residents to stay connected with their loved ones and the outside world.
At Wellbridge of Novi, our mission is to provide a comfortable and caring environment where our residents can thrive in their golden years. We strive to meet their individual needs while promoting independence, socialization, and overall well-being.
Wellbridge Of Novi is located at 48300 11 Mile Road, Novi, MI 48374 in Oakland County, Michigan
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