Oceana County Medical Care

Pros

• The staff and caregivers are angels who provide compassionate care.
• The team works wonderfully with all kinds of people and is sweet and caring.
• Families report the facility is clean, with friendly, professional staff and high-quality care.
• The staff are dedicated and put their heart and soul into the care they provide.
• Families describe the center as wonderful, approachable, and attentive to residents' needs, with a home-like atmosphere.
• The facility is beautiful, very clean, and offers plenty of activities.
• The staff treat loved ones like family, offering outings, crafts, meals, and resident shops.
• Residents are well cared for by friendly and loving staff.
• The CNA and activities coordinators are highly regarded for their dedication and care.
• The rehab and long-term care services, including an Alzheimer's unit, are excellent in a well-maintained facility.

Cons

• Understaffed.
• The folks who work there try their best but they're only human... for as much money as these people pay for the privilege of living and dying there, you would think that the powers that be would hire more employees.
• Not good CNA are awesome and some nurses management is worst we have ever seen since 1982 Donna Mickelson Best Don every been at ocmcf worst is reciem we have now

Review

The collection of remarks about this facility paints a portrait of a place where many people feel deeply grateful for the care they or their loved ones received. Across the board there is a near-universal sense that the staff and caregivers are devoutly devoted to the people they serve. The reviewers repeatedly describe the team as angels - compassionate, patient, and willing to go the extra mile to comfort residents and reassure families. The tone is one of heartfelt appreciation for the everyday acts of kindness and the professional, patient-centered care that makes a difficult time a little easier to bear.

A recurring theme is the ability of the staff to work with a wide range of people and personalities. Reviewers consistently compliment the staff for being sweet, caring, and able to connect with residents and families alike. The people who work there are portrayed as patient and approachable, able to meet diverse needs with warmth and professionalism. This sense of genuine human connection stands out as a core strength, with families feeling seen and respected in the care process.

Several accounts center on long-term residency and serious health journeys, underscoring the facility's commitment to steady, attentive care. One reviewer notes that their grandma has been at OCMCF for more than three years and has consistently received high levels of care, professionalism, and friendly service. The facility is described as clean, and the staff as consistently friendly, reflecting a steady, reassuring presence through years of care. In another thread, a family member highlights their mother's nearly two-year stay during dementia and their father's rehabilitation stay, praising the facility as approachable, friendly, and attentive to both parents' needs. The positive atmosphere, meaningful activities, and home-like environment - beautiful rooms to decorate and a variety of engaging programs - help families feel that their loved ones are valued and well cared for.

In many of these reviews, the physical environment emerges as a notable strength. Several comments emphasize a beautiful facility that is clean and well-maintained. Reviewers describe a place that supports a sense of normalcy and comfort, with a home-like feel reinforced by well-kept rooms and inviting common spaces. The emphasis on cleanliness, aesthetics, and a safe, orderly setting complements the positive impressions of staff and care quality, contributing to a reassuring overall experience for families visiting or living there.

Activity programming and family-inclusive culture are highlighted as standout elements. People speak of outings, crafts, bingo, good meals, and even a small resident store, all contributing to a lively, engaging atmosphere. The staff are described as going above and beyond to create meaningful experiences, with residents who look forward to events and opportunities to participate. Families appreciate how the facility nurtures social interaction and keeps residents involved, which is especially meaningful for those living with dementia or chronic illness. In one account, a CNA and activities coordinator, Sandra Goulet, is singled out as "super great," illustrating how individual staff members can leave a lasting positive impression.

Family members often express deep gratitude for the support they receive when navigating challenging times. There are heartfelt notes about how the staff cared for loved ones - sometimes in the most difficult moments - culminating in expressions of sorrow when a resident passes away. One reviewer remembers how the staff took excellent care of their mom, and another notes the loss of their mother after receiving compassionate treatment. These anecdotes reinforce the sense that this facility strives to preserve dignity, comfort, and respect during end-of-life and transition periods, even as they celebrate the life and progress of residents.

Volunteer voices and external observations also reinforce the positive sentiment. A reviewer describes visiting with a dog, noting the facility's cleanliness, content patients, and friendly, professional staff. The overall message is that the place functions as a community hub where residents feel valued, engaged, and supported by a capable, caring team. The enthusiasm for the staff's dedication is evident across accounts of volunteer experiences and personal recommendations, including strong endorsements from family members and former staff.

Nevertheless, not every review lands in the same supportive tone. There are candid criticisms regarding understaffing, with some voices acknowledging that the people who work there are doing their best under difficult conditions. The sentiment here is nuanced: caregivers are praised for their hard work and heart, but several comments point to systemic pressures that limit the ability to deliver ideal staffing levels. One reviewer explicitly notes understaffing and argues that higher pay and more employees would reflect the investment families make to live or receive care at the facility. This perspective highlights a tension between the exceptional care delivered by many frontline workers and the broader structural challenges that can affect consistency and capacity.

There is also more pointed feedback about management in a few voices. One critic separates the praise for CNAs and some nurses from dissatisfaction with management, describing it as the worst they've seen in decades. While this view is not universal, it signals that there are concerns about leadership and organizational decisions that some families believe could be improved to better support staff and residents alike. These candid critiques remind readers that, even within a generally positive framework, there are areas where families hope to see changes that would strengthen the care experience.

In sum, the overall portrait is one of a facility deeply appreciated by many families for its compassionate, attentive staff, clean and welcoming environment, and rich activity calendar that helps residents feel at home. The heartfelt gratitude from grandparents, parents, siblings, and volunteers speaks to a culture of care that many wish to see upheld and even strengthened. At the same time, warmer comparisons of staffing challenges and a few critiques of management hint at opportunities for improvement, particularly around staffing levels and leadership support. Taken together, the stories convey a community that cares deeply about its residents, striving to balance empathy with professionalism while navigating the complexities of long-term care and rehabilitation.

Physicians

• Hart Family Medical Associates PC (0.1 miles)
• Hart Family Medical (0.1 miles)
• Nelson, Allan Dr - Spectrum Health Ludington Hospital Family Medicine Pentwater (7.1 miles)
• Pentwater Family Practice (7.1 miles)

Places of Worship

• Faith Christian Fellowship (0.4 miles)
• Congregational United Church (0.5 miles)
• Our Lady of Fatima (0.8 miles)
• First Baptist Church of Hart (1.1 miles)
• First Baptist Church (1.1 miles)
• Hart United Methodist Church (1.2 miles)
• St Joseph's Parish (3.2 miles)

Restaurants

• Hart Dairy Delight (0.4 miles)
• La Fiesta Mexican Restaurant (0.4 miles)
• La Mexicana (1 miles)
• Schooners (1.1 miles)
• Prayani (1.4 miles)
• Big Hart Brewing Company (1.5 miles)
• That Place (1.6 miles)

Parks

• Hart Commons Park (0.4 miles)
• Charles Mears State Park (6.9 miles)
• Channel Lane Park (6.9 miles)
• Silver Lake State Park (7.6 miles)
• M-20 roadside park (10.2 miles)
• Summit Park (11.3 miles)
• Scottville Riverside Park (17.1 miles)

Pharmacies

• West Shore Pharmacy (0.4 miles)
• Oceana Pharmacy (0.5 miles)
• Oceana Pharmacy (0.8 miles)
• Shelby Pharmacy (6.3 miles)
• Hometown Pharmacy (9.1 miles)

Cafes

• Morats Bakery (0.5 miles)
• Dark Water Coffee Roasters (3.5 miles)
• Deb's Lakeside Cafe (6.2 miles)
• Green Isaac’s (6.6 miles)
• Good Stuffs (6.7 miles)
• Riverflats Coffee and Tea (15.4 miles)

Hospitals

• Memorial Family Care Center (1.5 miles)
• Lakeshore Hospital (6.3 miles)
• Lakeshore Community Hospital (6.5 miles)
• Shelby Family Care Center (6.6 miles)
• Trinity Health Medical Center (6.6 miles)

Transportation

• U-Haul Neighborhood Dealer (2.8 miles)
• Schlukebir Glenn L (4 miles)
• Oceana County Airport (C04) (4.3 miles)
• U-Haul Neighborhood Dealer (4.4 miles)
• Silver Lake Buggy Rentals (6.9 miles)
• Shooterz Taxidermy (14.1 miles)
• U-Haul Neighborhood Dealer (17.2 miles)