Metron of Forest Hills in Grand Rapids, MI

Pros

• The facility provides top-notch quality care, with compassion, kindness, and professionalism.
• The care team is very attentive and detail-oriented.
• Intersect of Forest Hills is a great place to come and heal, with excellent nursing, engaging activities, and clean facilities.
• Mission Point of FH has a wonderful team; the nursing staff is dedicated to providing quality care and meeting residents' needs.
• The staff are great and the facility is very clean.
• The facility is nice-looking, clean, and well-kept, with friendly staff.

Cons

• There is no duty of care here.
• If you're private pay, they take your money in return for poor care.
• The father-in-law's stay was only about a week before he passed, suggesting poor care.
• Refunds have been in process for three months with no return calls.
• The facility is shady.
• The staff are unprofessional and rude, and the rooms are not cleaned properly.
• Residents are fed what the reviewer calls garbage daily, and staff contradict themselves.
• The place needs new staffing; there is a high turnover.
• A visitor found a resident in a state of neglect with urine and dead bugs, and staff did nothing.

Review

Metron of Forest Hills is best suited for families seeking short-term rehabilitation with solid nursing oversight in a clean, actively programmed setting. When the care team is stable, residents tend to receive attentive, detail-oriented treatment and the environment supports recovery through structured daily routines and accessible activities. For families prioritizing a straightforward rehab path with visible cleanliness and professional bedside care, this community can be a practical, if not flawless, choice.

Those planning long-term placement or relying on consistent, transparent financial handling should seriously weigh alternatives. The reviews flag a pattern of billing and accountability issues that can loom large over the care experience, especially for private-pay arrangements. Prospective families must consider the risk of slow refunds, difficult contact, and unclear timelines for resolving financial questions, because those experiences color every other impression of the facility.

On the upside, several accounts describe top-notch quality care, with compassionate, kindness-filled professionalism from the care team. Nursing is consistently praised for attentiveness and a genuine focus on residents' needs, and activities are noted to keep residents engaged during rehab stays. The facility's appearance and cleanliness are repeatedly highlighted as strong points, reinforcing the sense that a well-kept, welcoming environment supports recovery and comfort. When the staff are aligned and consistent, families report a capable, capable rehab operation that can yield meaningful gains.

Yet the cons are too persistent to ignore. A number of reviews paint a troubling picture: claims of unprofessionalism and rude behavior, gaps in basic care, and severely degraded conditions in some instances. Specific reports describe rooms not cleaned, odors of urine, unsecured or unsafe beds, and even dead insects in patient spaces. Other critiques center on communication failures, with calls not returned and administrative responses viewed as generic or unhelpful. The most troubling thread is the perception of a revolving door in staffing, which undermines continuity of care during vulnerable rehab periods.

These contrasting threads create a difficult calculus: the positive elements - the quality nursing touch, the clean, orderly environment, and the engaging activity programming - can offset some risks if a patient and family can anchor care with reliable, consistent staff and transparent billing. However, the magnitude and frequency of reported incidents suggest that, for long-term residents or those who require steady, guaranteed accountability, the balance tips toward caution. The possibility of serious lapses in basic care or billing disputes is a real factor that can overwhelm the rehab gains.

In deciding, prospective families should pursue a rigorous, hands-on evaluation. Schedule multiple visits, observe nurse?patient interactions during peak activity times, and ask to meet the administrator to review current staffing levels, turnover rates, and recent resident outcomes. Request detailed explanations about billing practices, typical private-pay timelines, and a written escalation path for complaints. Inspect patient rooms and common areas with a critical eye for cleanliness, safety, and maintenance, and ask about incident reporting and how quickly concerns are addressed. Finally, compare closely with nearby facilities known for steady staffing and transparent pricing; use state inspection reports as a benchmark. The best fit will emerge for those who can balance strong rehab potential with acceptable risk, and who can insist on clear, reliable communication and accountability at every step.

Located in southeastern Grand Rapids, Michigan, this neighborhood offers convenient access to a variety of essential amenities for senior living. With multiple physicians' offices nearby, including allergy specialists and OB/GYN services, residents have easy access to medical care. Pharmacies like Walgreens and Forest Hills Foods are just a short distance away for medication needs. There are also several dining options ranging from fine dining at Cooper's Hawk Winery & Restaurant to casual fare at Cantina Mexican Restaurant. For spiritual needs, there are several places of worship within a few miles, providing opportunities for seniors to stay connected to their faith community. Additionally, parks like Frederik Meijer Gardens & Sculpture Park offer beautiful outdoor spaces for leisurely walks or picnics. With hospitals like Spectrum Health and transportation options including the Gerald R. Ford International Airport nearby, this neighborhood provides everything needed for comfortable senior living in Grand Rapids.

Physicians

• Grand Rapids Allergy (0.1 miles)
• Advanced Plasic Surgery (0.2 miles)
• Metro Health (0.3 miles)
• Javery Pain Institute (0.6 miles)
• Corporate Occupational Health (0.6 miles)
• Grand Rapids OB/GYN (0.6 miles)
• Dr Sova Medical Office (0.6 miles)

Pharmacies

• Walgreens (0.2 miles)
• Forest Hills Foods (0.3 miles)
• Meijer Pharmacy (2.3 miles)
• CVS Pharmacy (2.6 miles)
• D&W Fresh Market (2.9 miles)
• Mix (3.1 miles)
• Ada Hillside Pharmacy (3.1 miles)

Restaurants

• Forest Hills Fine Arts Center (0.7 miles)
• Watermark Country Club (1.4 miles)
• Fuji Buffet & Grill (2.1 miles)
• Cooper’s Hawk Winery & Restaurant (2.1 miles)
• Cantina Mexican Restaurant (2.1 miles)
• Osaka (2.2 miles)
• Olive Garden (2.2 miles)

Places of Worship

• Keystone Community Church (1 miles)
• Church of the Servant (1.3 miles)
• St Robert Of Newminster Parish (2.5 miles)
• Our Daily Bread Ministries (2.8 miles)
• Christ Church-Pca (3 miles)
• Cascade Fellowship Christian Reformed Church (3.3 miles)
• Temple Emanuel (3.7 miles)

Cafes

• Starbucks (2.3 miles)
• Starbucks (2.3 miles)
• Starbucks (2.5 miles)
• Biggby Coffee (2.5 miles)
• Panera Bread (2.6 miles)
• Starbucks (2.7 miles)
• Kitchen 67 (3.9 miles)

Theaters

• Phoenix Theaters (2.5 miles)
• Celebration Cinema Grand Rapids North & IMAX (4.4 miles)

Parks

• Frederik Meijer Gardens & Sculpture Park (2.9 miles)
• Chesebro Park (4.5 miles)

Hospitals

• Spectrum Health (3.1 miles)
• Blodgett Hospital (3.4 miles)

Transportation

• Gerald R. Ford International Airport (GRR) (4.3 miles)
• Avflight (4.4 miles)