The Oaks at Cascade
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1157 Medical Park Drive SE, Grand Rapids, MI 49546
For more information about senior living options: (844) 490-3973
The staff at Heather Hills Care Center is friendly and approachable. The care center offers planned activities for residents, providing opportunities for engagement. There is a potential for improvement in resident participation with some encouragement and support. Residents have access to support from aides, which can help with daily tasks, even if assistance may sometimes be delayed. The facility aims to maintain communication regarding billing and paperwork, though there are areas that need attention.
The care center staff physically abused and mistreated patients, handling them roughly and disrespectfully. Responses to call buttons were excessively delayed, leading to patients being unable to receive timely assistance. Patients experienced humiliation, as aides laughed at them while they were in vulnerable situations. The facility's management was perceived as neglectful and uncaring towards patient well-being. There seems to be a lack of enforcement regarding hygiene practices, resulting in health concerns for residents who refuse to bathe. Staff did not sufficiently encourage participation in planned activities, potentially impacting residents' engagement and enjoyment. Billing issues arose due to untimely receipt of invoices and problems with Medicaid recertification paperwork being mishandled or returned.The care received by residents at Heather Hills Care Center has raised significant concerns, as reflected in two contrasting reviews from family members of patients. Both accounts underscore various issues related to the center's treatment of their loved ones, highlighting instances of neglect and inappropriate behavior from staff members, while also pointing out a lack of encouragement for resident participation in activities.
One troubling account describes severe mistreatment experienced by a mother during her stay at Heather Hills. According to the reviewer, the facility failed egregiously in its duty to care for patients with dignity and respect. They recounted how their mother, who had recently undergone hip surgery, was physically manhandled by aides who appeared unprofessional and dismissive of her well-being. The distressing incident where two aides allegedly slammed her onto the toilet raises serious questions about staff training and oversight. Rather than offering compassionate support during a vulnerable moment, these aides reportedly laughed mockingly among themselves while attending to her—an action that is not only disrespectful but also highlights a critical lack of empathy within the team.
In addition to physical abuse, significant lapses in timely assistance were reported. The reviewer stated that their mother frequently soiled herself due to delays in response time when she called for help using her button. Instead of receiving prompt attention—the very core of what caregiving should encompass—they experienced waits lasting up to 45 minutes for basic bathroom assistance. This not only contributed to unnecessary discomfort but also presents potential health hazards such as skin infections or other medical complications stemming from neglect.
In stark contrast, another review focuses on a seemingly friendlier environment but still reveals unsettling deficiencies in care quality and proactive engagement with residents. The family member expressed concern over their father's reluctance to bathe and noted that the staff did not seem inclined to encourage him towards personal hygiene habits essential for health. This raises a fundamental question regarding the responsibilities caregivers have—not just toward physical needs but also promoting personal dignity through basic self-care routines.
Moreover, this second review pointed out that the facility seems inadequate at engaging residents in planned activities—an important component for maintaining mental well-being among older adults. While the father was content remaining alone in his room, it was noted that with sufficient encouragement from staff towards participating in social activities designed for residents' enjoyment, he could likely benefit from these interactions significantly. Active participation can enhance quality of life by combating feelings of isolation and depression commonly experienced among those residing in care facilities.
Billing issues were another area cited as problematic by this reviewer; they highlighted instances where bills were not received promptly, leading to potential disruptions or confusion regarding payments owed by families caring for loved ones in facilities like Heather Hills. Additionally, complications arose surrounding Medicaid recertification processes when paperwork was mishandled—returned without proper processing—which ultimately delayed necessary benefits being forwarded back to state agencies.
Taken together, these reviews paint a concerning picture about life at Heather Hills Care Center—from allegations of physical abuse and neglect affecting patient dignity and health needs to administrative inefficiencies creating stress for families dealing with billing matters and compliance with healthcare regulations. These testimonies may serve as crucial feedback prompting necessary evaluations and improvements within the institution aimed at ensuring safety, respectfulness, transparent communication channels between staff members and families, along with an overall commitment to fostering an environment conducive to healing and well-being for all residents.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Kent County International (5 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Oaks at Cascade in Grand Rapids, MI is a premier assisted living community that offers top-notch care and amenities for seniors. Our skilled nursing facility provides 24-hour supervision and assistance with activities of daily living, such as bathing, dressing, and transfers.
We strive to create a comfortable and homely environment for our residents. Each room is fully furnished and includes cable or satellite TV, a kitchenette, telephone, and Wi-Fi/high-speed internet access. Our dedicated housekeeping staff ensures that the community remains clean and well-maintained.
At The Oaks at Cascade, we prioritize the health and wellness of our residents. We offer medication management services as well as coordination with healthcare providers to ensure that all medical needs are met. For individuals with specific dietary restrictions, we provide specialized meal preparation and service tailored to their needs.
Residents can enjoy a variety of amenities within our community. We have a beautiful garden where they can relax outdoors and enjoy the fresh air. Additionally, we offer move-in coordination services to make the transition into our community as smooth as possible.
To enrich the lives of our residents, we have scheduled daily activities to keep them engaged and entertained. From social events to educational programs, there is always something exciting happening at The Oaks at Cascade.
Our location in Grand Rapids provides convenient access to various amenities nearby. With 8 cafes, 2 parks, 17 pharmacies, 29 physicians' offices, 30 restaurants, 2 transportation options, 8 places of worship, 2 theaters, and 2 hospitals nearby, our residents can easily explore the local area.
At The Oaks at Cascade in Grand Rapids, MI, we are committed to providing exceptional care and creating a vibrant community for seniors to thrive in.
The Oaks at Cascade is located at 1157 Medical Park Drive SE, Grand Rapids, MI 49546 in Kent County, Michigan
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