Medilodge At The Shore

Pros

• The PT and OT staff are excellent, providing delightful and enjoyable rehab experiences.
• The staff showed compassion and attentiveness during a difficult time for the family of the father-in-law.
• The facility made efforts to accommodate the needs of residents, demonstrating a commitment to care.
• Staff members were kind and helpful towards families visiting their loved ones.

Cons

• Residents were often ignored for extended periods, leading to feelings of embarrassment and shame.
• The facility was described as run down, dirty, and noisy, failing to provide a suitable environment for rehabilitation.
• Staff appeared overwhelmed and lacking in training, resulting in inadequate medical care and support for patients.
• Calls for assistance were frequently unanswered, leaving residents without necessary help for long durations.
• Delays in medication administration caused significant distress and worsened health conditions for residents.
• Food quality was consistently poor, with no alternative meal options provided to residents.
• Personal items went missing or were not returned promptly, leading to frustration among residents and their families.
• Communication between staff members seemed inadequate, contributing to a lack of coordinated care for patients.
• Several families reported that their loved ones received negligent care, including missed meals and unsanitary conditions.
• The facility's insufficient staffing negatively impacted the level of care provided to residents in need of rehabilitation.

Review

The reviews regarding the facility present a troubling picture of inadequacies and challenges faced by residents and their families, particularly in the realms of care quality, staffing issues, and overall environment. Several reviewers have expressed deep concerns that the facility is fundamentally ill-suited for physical rehabilitation, particularly emphasizing instances where individuals requiring mobility assistance or pain management received inadequate support. It has been noted that many residents display triggering agitation and distress due to unmet needs, indicating a systemic deficiency in meeting both physical and emotional health requirements.

In-depth accounts illustrate a frequent lack of proper hygiene and personal care among residents. Families reported witnessing individuals who were unbathed or ill-kept, creating an unpleasant environment that was detrimental to the dignity of those living there. Instances were cited where requests for basic necessities such as bathroom assistance went unanswered for prolonged periods, leaving vulnerable individuals at risk of accidents or further compromising their well-being. The atmosphere contributed to a sense of chaos rather than healing; noise levels were described as disruptive, which detracted from any notion of recovery.

Families have also reported alarming shortcomings in medical attentiveness within the facility. Delays in medication administration were common; with one reviewer specifically pointing out that critical pain medications were not dispensed in a timely manner. These gaps extended beyond medications into broader treatment protocols—there were claims about how nurses tended to be uninformed about residents’ medical conditions due to oversight of charts. In one harrowing case shared by a family member, urgent medical needs during weekends went unattended until it escalated into a situation requiring hospitalization.

While many reviews painted a grim picture focused on deficiencies, there were an equal number expressing appreciation for select staff members who exhibited compassion and kindness amidst overwhelming circumstances. Some families highlighted positive experiences with Physical Therapy (PT) and Occupational Therapy (OT) staff who managed to provide enjoyable rehabilitation services despite operating within an under-resourced environment. Positive feedback about individual caregivers underscores the dedication some demonstrate against challenging odds.

However, these positives only serve to accentuate broader deficiencies faced across other areas within the facility's operations. For instance, reports emerged regarding significant delays in basic service requests—for example, food delivery was often late or misplaced entirely—and persistent issues with cleanliness went largely unaddressed despite numerous complaints from families advocating for their loved ones' comfort and dignity. The absence of adequate support staff may further exacerbate this chronic neglect, implying that operational inefficiencies are deeply entrenched.

A more tragic narrative emerged when certain families recounted experiencing loss directly associated with low standards at the facility. Reviews reflected sentiments characterized by grief regarding lackluster communication amongst team members leading to preventable infections and subsequent deaths shortly after admittance—an experience that left families feeling abandoned during their most vulnerable moments.

As prospective residents’ families consider their options regarding caregiving facilities for loved ones, careful scrutiny is warranted based on comprehensive evaluations reflecting past clients’ experiences detailed above. While every place may have its upsides as seen through commendations directed towards caring staff members in specific departments, extensive accounts point toward inherent weaknesses deserving attention before entrusting physical rehabilitation or memory care needs to such facilities altogether.

Hospitals

• Trinity Continuing Care Services (0 miles)
• Diabetes Clinic Of N Ottawa (0.5 miles)
• North Ottawa Community Hospital (0.5 miles)

Restaurants

• Taco Bell (0.1 miles)
• McDonald's (0.4 miles)
• Burger King (0.5 miles)
• Stanz Cafe (0.6 miles)
• Ray's Drive-In (0.6 miles)
• JW's Food & Spirits (0.7 miles)
• Highway Inn (0.7 miles)

Cafes

• Panera Bread (0.2 miles)
• Lucky Tea & Sushi Cafe (0.5 miles)
• Morning Star Cafe (0.7 miles)
• Starbucks (0.9 miles)
• Jumpin' Java (1 miles)
• Aldea Coffee (1 miles)
• The Pump House (1.2 miles)

Physicians

• Spectrum Health Medical Group: Molly Crissman, MD (0.5 miles)
• Mercy Health Physician Partners Lakes OB/GYN (0.5 miles)
• Lakeshore Urology, PLC (0.5 miles)
• Ottawa Shores Ent (0.6 miles)
• Bruhn Casey F DDS (0.8 miles)
• MI Smiles Dental Grand Haven (0.8 miles)
• Eartek Services (0.9 miles)

Pharmacies

• Dunewood Pharmacy (0.5 miles)
• Walgreens (0.5 miles)
• Pfaff Pharmacy (0.6 miles)
• D & W Pharmacy (0.7 miles)
• D & W Food Centers (0.7 miles)
• Walgreens (1 miles)
• Rite Aid (2.4 miles)

Parks

• Grand Haven Lighthouse Connector Park (1.3 miles)
• Grand Haven State Park (1.4 miles)
• Rosy Mound Natural Area (2.2 miles)
• Pottawattomie Park (2.5 miles)
• Coast Guard Park (2.6 miles)
• Pomona Park (5.8 miles)
• P J Hoffmaster State Park (6.1 miles)

Transportation

• Avis Rent A Car (7.8 miles)

Places of Worship

• Calvary Bible Church (8 miles)

Theaters

• Cinema Carousel (8.4 miles)