Maples Benzie Co Medical Care
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210 Maple Street, Frankfort, MI 49635
For more information about senior living options: (844) 490-3973
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TJ impressed observers with his firm, respectful approach that diffused agitation in a dementia patient. The Maples provides a loving environment where residents receive attentive, compassionate care. The staff at The Maples are consistently friendly, helpful, and dedicated to residents' well-being. Katy provided standout, helpful service to visitors. The facility is clean, beautiful, and welcoming to families and residents. Staff accommodated residents' communication needs, including window visits and staying with residents to support interaction. The Rehabilitation department delivered outstanding care, helping a resident walk again. Families highly recommend The Maples and would choose it again for their loved ones.
It is described as the worst place. The director doesn't care about people with disabilities, especially those with mental health issues. She trashes people's names and businesses alike. One reviewer cautions that those considering employment there should ask around. It used to be a great place, but now it's going downhill. It's sad the way things are taken care of; clean sheets and towels should be a must, and listening to the patients should happen more frequently.The Maples appears to be a place where families and residents describe a climate of care, warmth, and everyday practicality. Across a broad set of experiences, the threads that hold these memories together are the dedication of frontline staff, the responsiveness of care teams, and the sense that the environment is designed to support both long-term and short-term needs. Several families emphasize how the facility functions as a living community, with staff who are consistently described as friendly, patient, and attentive to the rhythms of daily life inside a senior setting. In particular, the atmosphere that many highlight is one of daily kindness, where residents can feel seen and respected even as they navigate the challenges of aging.
A standout moment for one family centers on a staff member named TJ, whose handling of a dementia-related escalation left a lasting impression. The resident in question became belligerent during a medical visit, and TJ's approach - paired with a firm but respectful vocal tone - appeared to diffuse agitation quickly. The observer noted that TJ reminded the patient that rude behavior was not appropriate, and importantly, that TJ doesn't reciprocate that kind of treatment. The observer wrote, "TJ... was able to use a firm voice with words that quickly diffused the situation," and added, "TJ- I didn't get a chance to tell you this today when I witnessed your interaction, but I wanted you to know just how impressed I was. ... You just really were amazing today, well you are every time I interact with you matter of fact!!!" Such testimonials underscore the critical role of skilled communication in dementia care and the sense that some staff members bring a steady, protective presence to difficult moments. Transportation staff also receive praise for their role in keeping residents connected to appointments, a detail that reflects a broader recognition of the facility's full spectrum of services.
Not every voice in the collection is uncritical, and one review stands out for its pointed caution about management. The reviewer describes a negative experience tied to leadership, claiming that "the director doesn't care about people with disabilities especially mental ones" and that there is a pattern of "trashing people's names and businesses." This perspective adds nuance to the overall picture, suggesting that while many families feel supported by the day-to-day care, perceptions of how decisions are made at the top can influence overall confidence in the facility. The tension between frontline care and administrative leadership is not unusual in long-term care settings, and this critique invites readers to consider how governance and culture at the leadership level align with the experiences residents and families have on the floor.
Amidst the varied feedback, many families express heartfelt gratitude for the differences The Maples has made in their loved ones' lives. One reviewer emphasizes the personal relief of knowing a parent is well cared for, noting, "Maples take care of my Mom I appreciate everything they do for her I can go to work and not worry about her - it's changed my life." The emotional weight of these words conveys more than satisfaction with services; it signals a sense of trust and peace of mind that comes from reliable daily care and dependable routines. The portrait offered here is of a place where families can count on staff to carry out duties consistently, enabling caregivers to focus on quality time and connection.
Cleanliness, approachability, and a generally welcoming ambiance are common in the testimonies. Several reviews call the facility "very clean," and one describes the staff as "super friendly." Another reviewer mentions Katy, noting that "Katy was very helpful," with an emphasis that the overall experience made the Maple feel like a place where visitors could feel at ease. In these narratives, the physical environment - cleanliness, organization, and a warm demeanor - becomes inseparable from the perceived quality of care, shaping daily experiences and the sense of belonging within the community.
The ability to connect with loved ones in ways that suit individual needs also appears as an important theme. One family recounts a window visit with their uncle, highlighting that staff remained with him to support communication needs while the family stayed outside the building. This story points to a culture of accommodation and practical compassion - an awareness that not all visits can be in person, and that staff will go the extra mile to ensure connection remains possible and respectful. The positive note about accessibility extends beyond visits to the broader sense of a caring, attentive staff who understand the varied communication requirements of residents, including those with memory challenges.
Beyond specific interactions, the overall impression conveyed by many reviewers is one of robust care across the spectrum of services. Comments describe a facility that offers "great staff and beautiful senior living services," where the inhabitants "absolutely love what they do." The care is framed not merely as medical or custodial work but as a vocation anchored in kindness and joy in service. The availability of engaging activities receives frequent praise, with reviewers noting "wonderful activities for the residents," a vital feature for memory care and long-term residents who benefit from intentional stimulation and meaningful routine. In this light, the Maples emerges as a place where living well is pursued through both clinical competence and a lively, human-centered atmosphere.
Even amid praise for staff and programs, there are remarks about room for improvement, particularly around everyday comforts and listening to patients. Some reviewers stress the importance of consistent attention to basic needs like linens and listening more regularly to residents' voices. These observations do not negate the overall sense of careful care but instead contribute to a more layered understanding of where families see opportunities for growth. In the strongest positive notes, families describe not just adequate care but a sense of partnership with the Maples staff - an ongoing relationship in which small concerns are addressed promptly and respectfully, reflecting a culture that values continuous improvement and responsiveness.
In sum, the larger mosaic of experiences paints a portrait of a senior living community that is, for many families, a source of reassurance and hope. The Maples is remembered as a place where dedicated nurses, CNAs, and transport staff deliver patient and compassionate care, where memory care narratives are guided by patient dignity and firm, clear boundaries when needed, and where the everyday life of residents - meals, activities, visits, and clean surroundings - contributes to a sense of stability and belonging. While there are critical voices that call for stronger leadership and more consistent listening to residents, the repeated affirmations about staff devotion, genuine warmth, and practical supports - the kind that help families sleep at night - suggest that this is a community where care is real, visible, and deeply valued by those entrusted to its hands.
78 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Maples Benzie Co Medical Care is an assisted living community located in the beautiful town of Frankfort, MI. We offer a wide range of amenities and care services to ensure that our residents live comfortably and enjoy their time with us.
Our amenities include a beauty salon where residents can pamper themselves and maintain their personal style. We also provide cable or satellite TV in each room for entertainment. For transportation needs, we offer community-operated transportation as well as transportation arrangements for non-medical purposes and doctor appointments. Residents can stay connected with loved ones through our computer center and Wi-Fi/high-speed internet access.
We understand the importance of good nutrition, which is why we provide restaurant-style dining with special dietary restrictions taken into consideration. Our dining room offers delicious meals prepared by our experienced staff. Additionally, residents have the option of using our kitchenette to prepare meals if they prefer.
To promote physical well-being, we have a fitness room and wellness center where residents can engage in exercise programs tailored to their needs. Our outdoor space and garden are perfect for enjoying fresh air and nature. Social engagement is encouraged through activities such as gaming rooms, small libraries, and resident-run activities.
Our care services ensure that residents receive assistance when needed. We have a 24-hour call system in place for emergencies. Our dedicated staff provides assistance with daily living activities such as bathing, dressing, and transfers. Medication management is also available to ensure that medications are taken properly. Mental wellness programs are offered to support emotional well-being.
In terms of location, Maples Benzie Co Medical Care is conveniently situated near various amenities. There are numerous cafes, parks, pharmacies, restaurants, places of worship, hospitals, and physicians nearby. This allows residents easy access to essential services while enjoying the peacefulness of our community.
At Maples Benzie Co Medical Care, we strive to create an environment where residents feel at home and receive the care they need. Our friendly staff is dedicated to providing personalized assistance and ensuring that every resident's needs are met.
Maples Benzie Co Medical Care is located at 210 Maple Street, Frankfort, MI 49635 in Benzie County, Michigan
Maples Benzie Co Medical Care on seniors.fyi includes 10 photos including images showing architecture, building, wheelchair, interior, decor, landscaping, outdoor, exterior, and more.
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Interior
Decor
Building
Architecture
Bedroom
Wheelchair
