Paul Oliver Memorial Hospital - LTCU in Frankfort, MI
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224 Park Avenue, Frankfort, MI 49635
For more information about senior living options: (844) 490-3973
The hospital is outstanding. The suturing experience was the quickest ever. The staff were helpful and attentive. Michelle R. was a kind and attentive ER nurse who provided quick admit and assessment. The nurses and doctors were great. The nurses were the friendliest the patient had ever met. The doctor and nurses were really great, addressing the problem with patience and care. The hospital is the best little hospital this side of the Atlantic, with a big heart. Absolutely wonderful; staff were incredibly helpful and comforting.
The reviewer called it the most unprofessional hospital they had ever been to. They stated the hospital didn’t have the tools to check a cervix during pregnancy. They felt they were not sent home with any medication for influenza B. They criticized the billing practices as unacceptable due to incorrect E/M charges. They received a bill claiming they didn’t have insurance, despite having insurance. They alleged neglect and favoritism toward their grandmother, contributing to a catheter infection and a urinary tract infection. They described their father’s care as pathetic with unbelievably bad management, including a dangerous wheelchair incident. They recounted a nurse’s remark about scraping them off the floor and said migraine relief was not achieved.This community is best suited for families seeking quick, compassionate urgent-care and emergency services in a compact, hometown setting. When immediate relief is the priority, think sudden injuries, pediatric visits, or acute pain, the ER structure here tends to move fast, with friendly intake and a bedside manner that eases anxious patients. For assisted-living decision-makers, this hospital functions as a practical link in the care continuum: capable of handling episodic emergencies and providing prompt imaging or procedures that may prevent unnecessary transfers. In short, it serves well as the first line when acute issues arise and rapid disposition is the goal.
Those weighing alternatives should recognize that this facility is not the universal answer for every elder-care scenario. For residents with complex, ongoing medical needs, chronic conditions requiring sustained oversight, frequent hospitalizations, or intensive post-acute rehabilitation, the risk of uneven care coordination and limited high-acuity resources makes larger regional centers a wiser default. Traverse City-based Munson Medical Center, or other major hubs, commonly rise as stronger options for comprehensive specialty care, complex diagnostics, and consistent care management over time. Families with mobility constraints or a strong preference for robust discharge planning will find that larger centers typically deliver steadier continuity.
The principal positives here sit in the human-to-human interactions and the speed of service. Several reviews highlight quick admits, thorough triage, and exceptionally attentive nursing care, with credit given to front-line staff for making patients feel seen and treated with respect. The ER team is repeatedly praised for efficiency, clear communication, and a patient-centered approach in the moment of need. Pediatric and minor-injury care often shines, with staff who make children feel comfortable and a workflow that minimizes waiting. In practical terms, these strengths translate into fewer hours spent in limbo, calmer families, and an environment where urgent concerns are addressed with genuine attentiveness.
Yet the most consequential drawbacks center on administration and consistency over time. Billing practices emerge as a frequent point of contention, with caregivers reporting confusing charges and disputes over coding. The specter of billing disputes matters less in the moment of crisis, but it colors the overall experience and can create anxiety about future visits or the cost of care. Beyond billing, testimonies about long-term care quality reveal a troubling split: some patients recount neglectful or impersonal treatment and ineffective management, particularly for residents with serious needs who require steady oversight and reliable comfort measures. These experiences remind decision-makers that, while the ER can be responsive, the inpatient and post-acute strands of care demand closer scrutiny.
A practical mindset matters when translating these reviews into real-world decisions about assisted living planning. For families facing the prospect of hospital-to-home transitions or coordinated rehab after a fall or surgery, the hospital’s strengths in rapid assessment and child- and patient-centered care can support timely recovery milestones. However, the potential for inconsistent nursing care, uneven staff experiences across shifts, and administrative lapses means that this community should not be the default for anyone who requires dependable, long-haul care continuity. In the assisted-living context, it is prudent to verify how well discharge planning is executed, how closely the facility coordinates with home health or rehab services, and whether there is a designated patient advocate to navigate billing questions and follow-up appointments.
The bottom line is clear. For episodic needs that demand quick, compassionate attention, this hospital delivers a solid, serviceable experience with standout bedside care and efficient triage. For families prioritizing ongoing medical management, strong administrative reliability, and seamless coordination across the full spectrum of care, with an emphasis on budget clarity and predictable oversight, alternatives in larger regional hubs deserve serious consideration. This is a place where good intentions and good moments coexist with troubling inconsistencies; weighed appropriately, the decision hinges on the care profile of the loved one. If the priority is rapid, personal care during urgent episodes, this facility earns a confident, first-call position. If the priority extends to sustained, high-touch, low-friction care across episodes, explore Munson and similar centers to reduce risk and maximize continuity.
39 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Paul Oliver Memorial Hospital - LTCU in Frankfort, MI offers a vibrant assisted living community for seniors seeking personalized care and comfort. Our spacious and fully furnished accommodations provide a cozy and home-like environment for our residents to enjoy. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library, residents can easily stay connected and entertained.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes, ensuring that their dietary needs are met. Our skilled team manages medication administration to ensure the well-being of our residents.
At Paul Oliver Memorial Hospital - LTCU, we prioritize mental wellness through our comprehensive mental wellness program. We encourage residents to participate in resident-run activities and scheduled daily activities to foster a sense of community and engagement.
Our dining options cater to special dietary restrictions, providing nutritious meals that meet individual preferences. Residents can enjoy restaurant-style dining in our welcoming dining room.
Located in Frankfort, MI, our community boasts an array of nearby amenities. With five cafes, six parks, two pharmacies, one physicians' office, 15 restaurants, one transportation service, eight places of worship nearby, and two hospitals close by, residents have easy access to various services and recreational opportunities.
Whether it's enjoying the beautiful outdoor spaces or engaging in activities throughout the day, residents at Paul Oliver Memorial Hospital - LTCU can expect quality care in a warm and inviting environment.
Paul Oliver Memorial Hospital - LTCU is located at 224 Park Avenue, Frankfort, MI 49635 in Benzie County, Michigan
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