Paul Oliver Memorial Hospital - LTCU
Save
224 Park Avenue, Frankfort, MI 49635
For more information about senior living options: (844) 490-3973
What level of care are you interested in?
Assisted Living
Memory Care
Independent Living
Skilled Nursing Facility
Continuing Care Retirement Community (CCRC)CCRC
Other
The ER staff were kind, attentive, and quick to help. Admission and initial assessment were fast and efficient. Check-in staff were wonderful, and mobile imaging was excellent. PT staff, including Kearstyn and Shelly, were a blessing to work with. Doctors and nurses were among the friendliest the patient had ever encountered. The care team addressed issues quickly and professionally. Nurse Stacey in pre-op was lifesaving, and ER staff were attentive and kind. The hospital is small but has a big heart and provides excellent care.
The reviewer criticized the hospital for incorrect E/M billing charges. They reported being billed as if they had no insurance despite coverage and no follow-up contact. One reviewer called the service terrible and urged others to avoid the facility. They alleged neglect that led to a catheter-related UTI. They described management as unbelievably bad and the overall care as pathetic. They claimed nurses showed favoritism toward a patient. They criticized the COVID test scheduling process as inefficient and time-consuming. They called physical therapy sessions a joke.The collection of reviews paints a hospital environment that is at its best when the people who show up to work there are focused on empathy, speed, and clear communication. Across many experiences, patients repeatedly highlight the kindness and attentiveness of the staff. Nurses are singled out for praise - from Michelle R being described as especially kind and attentive during an ER admission to others who set a tone of warmth and efficiency from the moment someone arrives. Several accounts emphasize how quickly admissions were processed, how rapidly pain management and fluids were administered, and how smoothly the initial assessments moved from triage to treatment. In particular, the teamwork among nurses, doctors, and support staff is described as strong, with many mentions of friendly greetings, seamless check-in, and a sense that the patient was understood and treated promptly.
There are abundant specific shout-outs to bedside care and practical competence. Families recount moments when the medical team explained what was happening in plain language, listened to symptoms and concerns, and moved quickly to get the patient what they needed. For instance, several reviews describe staff who listened carefully to back pain, abdominal issues, or breathing difficulties and then acted decisively - ordering appropriate tests, providing timely imaging, and delivering care in a compassionate way. PT staff are also praised for making difficult or stressful situations more manageable for children, with dedicated therapists being described as friendly, patient, and highly skilled in involving young patients in their own care. Even in cases of high-stress emergencies, the overall tone for many patients is one of reassurance and competence.
Yet, the voice of experience is not uniformly positive. A recurring theme is the frustration with administrative and billing processes. One reviewer, a professional with years of ER oversight, contends that the facility billed a level 5 E/M charge for a kidney stone visit - an accusation that touches on broader concerns about CPT code usage and whether charges reflect the case complexity. Another account notes a disconnect between what was expected financially and what appeared on the bill - specifically, a claim that the patient's insurance status was recorded incorrectly, leading to a bill that suggested no coverage existed. The sentiment is clear: even as care can be excellent at the bedside, the billing and insurance communications can be inconsistent, confusing, or unfair, creating anxiety about costs on top of medical worry. A separate review laments slow or unclear communication during scheduling and testing processes, such as a COVID test that took many phone calls to coordinate and a failure to process one of the administered tests properly.
There are strong critiques around elder and child care as well. One review describes a deeply troubling experience involving a grandmother, where some nurses were excellent and others neglected essential care, culminating in a preventable UTI and later severe health declines. The account also recounts a dramatic lapse in safety and protocol, including a wheelchair incident on a hill that led to injuries, and a discrepancy between notes and actual care, raising questions about oversight, consistency, and accountability in the facility's management and PT teams. This review conveys a painful sense that, while there were moments of kindness and competence, systemic failures and inconsistent treatment significantly impacted a vulnerable family's trust and experience.
Other reviews reflect a spectrum of experiences during hospital stays and visits. Some patients describe "one of the best ER/urgent care visits" they've had - fast check-in, no wait times, and a staff team that was not only capable but genuinely caring. In these stories, a patient reports being seen quickly for a serious situation (like severe back pain) and leaving with a clear plan and relief. There are multiple anecdotes about particular staff members who stood out for their professionalism and compassion: an ER nurse who saved a life during a colonoscopy pre-op, a nurse who provided attentive care even in moments of fear or discomfort, and front-desk or registration staff who treated families with respect and efficiency. Even when conditions were tense or painful, these accounts emphasize human connection and a genuine desire to help.
The reviews also include direct comparisons and recommendations that shape how people choose their care. A few reviewers explicitly advise visiting other local options when possible, preferring facilities they perceive as more consistently consistent or cost-conscious. One reviewer recommends Munson over other nearby facilities due to better overall patient experience and veteran-related considerations. Others promote the facility as a "great" place to go in terms of immediate care, while underscoring that there are important caveats about administrative processes and the importance of clear billing practices. In sum, for some readers this is a place they would gladly return to for urgent care, while for others it remains a source of caution and a call for systemic improvements in administration, billing transparency, and patient advocacy.
Taken together, the reviews present a hospital that can deliver exceptional bedside care and compassionate, efficient service when it comes to medical treatment. The same set of reviews also reveals real and meaningful concerns about how the institution handles billing, insurance communications, long-term patient notes, and some aspects of elder and pediatric care management. The most powerful message is that patients value the human elements - the kindness of nurses and doctors, the clarity of explanations, and the speed with which urgent needs are addressed - while also wanting consistent administrative practices, transparent billing, and reliable oversight to prevent the kind of stress that comes from billing errors, miscommunications, or perceived neglect. For families facing emergencies, the care on the floor often shines; for the system that surrounds that care, there is room for improved communication, accountability, and a steadier standard of practice across all departments.
39 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Paul Oliver Memorial Hospital - LTCU in Frankfort, MI offers a vibrant assisted living community for seniors seeking personalized care and comfort. Our spacious and fully furnished accommodations provide a cozy and home-like environment for our residents to enjoy. With amenities such as cable or satellite TV, Wi-Fi/high-speed internet, and a small library, residents can easily stay connected and entertained.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living, including bathing, dressing, and transfers. We also offer specialized care for individuals with diabetes, ensuring that their dietary needs are met. Our skilled team manages medication administration to ensure the well-being of our residents.
At Paul Oliver Memorial Hospital - LTCU, we prioritize mental wellness through our comprehensive mental wellness program. We encourage residents to participate in resident-run activities and scheduled daily activities to foster a sense of community and engagement.
Our dining options cater to special dietary restrictions, providing nutritious meals that meet individual preferences. Residents can enjoy restaurant-style dining in our welcoming dining room.
Located in Frankfort, MI, our community boasts an array of nearby amenities. With five cafes, six parks, two pharmacies, one physicians' office, 15 restaurants, one transportation service, eight places of worship nearby, and two hospitals close by, residents have easy access to various services and recreational opportunities.
Whether it's enjoying the beautiful outdoor spaces or engaging in activities throughout the day, residents at Paul Oliver Memorial Hospital - LTCU can expect quality care in a warm and inviting environment.
Paul Oliver Memorial Hospital - LTCU is located at 224 Park Avenue, Frankfort, MI 49635 in Benzie County, Michigan
Maples Benzie Co Medical Care
Frankfort, MI
Extensive on-site amenities and comprehensive care (dining, wellness, fitness, transportation, medication management, and social activities).
Maples Benzie Co Medical Care reviews
Maples Benzie Co Medical Care images
Michigan Shores Cooperative
Frankfort, MI
Tranquil, nature-rich setting with easy access to parks, cafes, healthcare, dining, transportation, and places of worship.
Frankfort Senior Care
Frankfort, MI
Clean, well-maintained facility with good meals and opportunities for social engagement.
Frankfort Pines
Frankfort, MI
Caring staff in a clean, home-like atmosphere with good dining and engaging activities.
Colby's Orchard House
Frankfort, MI
Comprehensive care options with private bathrooms and diverse activities.
Colby's Orchard House costs
Colby's Orchard House reviews
Colby's Orchard House images
Crystal View Adult Foster Care
Frankfort, MI
24-hour supervision with daily living assistance, medication management, and transportation coordination for medical appointments.
Culver Meadows Senior Living
Traverse City, MI
Intimate 20-bed community with 24/7 supervision and memory care.
The Village at Bay Ridge
Traverse City, MI
Quality of care and cleanliness with broad on-site amenities and a pet-friendly policy.
The Village at Bay Ridge costs
The Village at Bay Ridge reviews
The Village at Bay Ridge images
Traverse Manor
Traverse City, MI
Friendly staff, clean facility, and strong on-site amenities in a peaceful setting.
Top Canine Companions for Older Adults
Dogs can greatly improve the lives of older adults by offering emotional support and encouraging physical activity, with factors such as size, temperament, and grooming needs being crucial in selecting a suitable breed. Senior dogs often make ideal companions for this demographic, promoting social connections and requiring care routines that align with seniors' capabilities.
The guide on blood pressure charts for older adults stresses the importance of understanding normal and high blood pressure readings influenced by age, genetics, and lifestyle, while emphasizing regular monitoring and lifestyle modifications to prevent serious health issues. It provides insights into blood pressure categories, dietary recommendations, medication considerations, and the role of caregivers in supporting healthy habits.
Financing Long-Term Nursing Home Care Through Social Security: A Thorough Exploration
The article explores the complexities of using Social Security to finance long-term nursing home care in the U.S., detailing eligibility requirements and misconceptions, while emphasizing that these benefits often do not cover full costs and highlighting the need for strategic financial planning and professional guidance.
Building
Office
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age