Willowbrook Manor

Pros

• The facility is clean and well-maintained, with no foul odors reported by visitors.
• Many staff members, including aides and nurses, are described as very nice and caring.
• The therapy department received praise for their effectiveness and quality of care.
• Patients have access to a comfortable lounging room with amenities like TV and seating.
• Some families reported positive experiences, noting that their loved ones received good care during their stay.

Cons

• The patient experienced a lack of proper care and attention, with medication given late and poor hygiene maintained by the staff.
• The facility was criticized for being understaffed and for having rude and unhelpful management nurses who did not treat their team well.
• Patients were reportedly left dirty after meals, with little assistance provided for those unable to feed themselves.
• Serious incidents, such as falls resulting in injuries, occurred without appropriate notification to family members, indicating negligence in patient monitoring.
• Complaints about food quality were prevalent, with some patients requiring alternative meals brought by visitors due to dissatisfaction with what was provided.
• There were reports of improper management of medical equipment, leading to pain and discomfort for patients who required timely care.
• Families expressed regret over choosing the facility due to the poor treatment their loved ones received, stating that they felt it contributed to negative health outcomes or even death.
• Overall experiences highlighted a significant lack of compassion and adequate support from the staff toward patients' needs and requests during their stay.

Review

The experiences reported by individuals regarding their stays at the Willowbrook facility range widely, yet paint a concerning picture of care and treatment that seems to fluctuate dramatically based on circumstances and personnel. Common themes arise in both positive and negative recounts, revealing significant issues with patient care, staff interaction, and management practices while also highlighting commendable efforts from certain staff members.

One user’s account illustrates a troubling situation where they found themselves in isolation following a roommate's COVID-19 diagnosis. Despite their previous positive experience characterized by good accommodations and accessible facilities, this stay has been fraught with difficulties. The patient expressed frustration over the lack of space for necessary equipment like a knee roller, medication mishandling, and insufficient personal contact with therapists who come to masked in cramped quarters. Over time, it became clear that the quality of physical therapy and occupational therapy was being compromised due to the condition of the facility.

Conversely, some reviews recalled genuinely compassionate care provided during more difficult times at Willowbrook Manor. Family members noted that staff treated their loved ones with kindness during hospice stays or rehabilitation treatments. One reviewer emphasized how well their father was cared for during his final year, appreciating both the cleanliness of the facility and the professionalism displayed by the staff members involved in his care. These positive reports suggest that there are moments when human compassion shines through amidst an otherwise troubling environment.

However, contrasting reviews raise alarm bells regarding systemic issues impacting operational standards within Willowbrook. Several accounts reflect chronic understaffing leading to inadequate attention for patients—particularly those requiring assistance with meals or hygiene routines. Reports detailed instances where family members had to intervene directly to tend to basic needs or address urgent medical concerns because staff were unresponsive or overwhelmed by their workload. Complaints about food quality also surfaced frequently; patients have described situations in which meals were served late or left unattended.

Many families recounted heartbreaking experiences where negligence turned tragic; cases included falls leading to severe injuries, inadequate responses to health crises such as untreated pain associated with catheters or colostomy bags, and even premature deaths attributed to asphyxiation linked to poor monitoring practices. One particularly harrowing story involved a family member who fell out of bed repeatedly but remained unattended until serious injury occurred—a stark example pointing toward inadequate safety protocols within patient rooms.

Reviews often criticized management oversight at Willowbrook as being sorely lacking; complaints focused on slow responses from case managers or social workers in addressing patient inquiries or acting on requests for needed changes in accommodation due to unsatisfactory conditions. While some individuals pointed out dedicated nursing staff genuinely striving for quality service under challenging circumstances, many voiced frustration about leadership failing to ensure basic standards of care were met consistently across shifts.

In summary, while some reviewers shared heartening stories reflecting dedication from specific caregivers within Willowbrook Manor/Willowbrook Staff facilities during critical moments—especially related to hospices or specific rehabilitative efforts—the overarching narrative highlights alarming inconsistencies in care delivery marked by frequent staffing shortages affecting timely interventions needed for residents’ welfare. Families navigating this environment have experienced trauma stemming from neglectful oversight resulting not only harmful consequences but often irreparable losses as well; leading potential clients must remain vigilant when selecting facilities for loved ones needing specialized care.

Physicians

• Denny Martin DO (0.3 miles)
• Advanced General and Oncological Surgery (0.8 miles)
• Chest and Sleep Medicine Consultants PLC (0.9 miles)
• Chart Endoscopy Center (1.2 miles)
• Pulmonary Associates PC (1.3 miles)
• Regional Medical Imaging Villa Linde (1.3 miles)
• MaClaren internal medicine residency group (1.3 miles)

Pharmacies

• Villa Linde Pharmacy (0.8 miles)
• Good Neighbor Pharmacy (1.2 miles)
• Diplomat Specialty Pharmacy (1.2 miles)
• Rite Aid (1.5 miles)
• Linden Pharmacy (1.5 miles)
• Health Mart Pharmacy (1.5 miles)
• Walgreens (1.7 miles)

Hospitals

• Children's Hospital of Michigan - Hurley Pediatric Surgery Clinic (1.2 miles)
• Select Specialty Hospital (1.7 miles)
• Mclaren Partial Day Treatment Facility (2.5 miles)
• Da Vita (2.8 miles)
• McLaren Health Care Corporation (3 miles)
• Ross Medical Education Center-Flint (3 miles)
• Dr Ron Coriasso DO (4.1 miles)

Restaurants

• McDonald's (1.5 miles)
• Bongiornos Pizza (1.7 miles)
• Sagano Japanese Bistro (2.1 miles)
• McDonald's (2.2 miles)
• Red Lobster (2.2 miles)
• Halo Burger (2.2 miles)
• Taco Bell (2.2 miles)

Theaters

• Rave Motion Pictures Flint West 14 (1.8 miles)

Places of Worship

• St John Vianney Church (2.1 miles)
• House of Prayer Missionary Baptist Church (3.6 miles)
• Trinity Baptist Church (3.7 miles)
• Holy Cross Lutheran Church (4.4 miles)

Cafes

• Biggby Coffee (3.1 miles)
• Cafe Rhema (3.6 miles)
• Panera Bread (3.6 miles)

Parks

• Riverbank Park (3.8 miles)

Transportation

• Bishop International Airport (FNT) (4 miles)