The Villa At Great Lakes Crossing
Save22811 West Seven Mile Road, Detroit, MI 48219
For more information about senior living options: (844) 490-3973
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The staff at Villa at Great Lakes Crossing is professional and caring. The staff are very friendly and helpful, and everyone has a smile. The staff greet visitors at the door and are welcoming. The administrator is relatable and kind. The staff are a blessing to residents, radiating peace and joy. The facility is described as a bright shining diamond that guides health growth. The facility is professional, clean, and respectful. The facility is nice with friendly personnel; it smells good and is clean. CNA Ms. Jackson and the maintenance staff are pleasant, responsive, and go above and beyond. The staff are wonderful and compassionate, keeping residents clean and well cared for. The wound care nurse and other nurses provide commendable care; administrator Michelle is nice and helpful. The staff are courteous and helpful across all roles; the facility is clean. Alexis Austin (nurse) and Courtney (CNA) are amazing and never have an attitude. The nurses and CNAs are excellent, caring, trustworthy, and friendly; transportation and activities are well managed.
The facility serves cold food, treats patients poorly, and pushes them out when the insurance can't pay. A family member was pushed out after only 45 days of treatment, with a lack of communication. The location's director is described as horrible and lacking empathy, with many staff said to have low emotional intelligence. Corporate should replace the director Natalie Young because she doesn't relate well to family members. A resident's clothes were lost and staff merely said they were looking into it. The medical director and social workers are accused of lying about guardianship paperwork, undermining trust. The rehab area was dark and not up to the standard expected for loved ones. The facility is run down, with cramped rooms, disrepair, and pests like bugs and fruit flies. Outside cleanliness is poor, with cigarette butts at the front entry and salt on the porch.Villa at Great Lakes Crossing comes through in many voices as a place where care, kindness, and professional service meet the needs of residents and their families. Across numerous accounts, visitors describe a welcoming entry experience, with staff who greet them warmly and a front desk that helps set a calm, reassuring tone. The overall impression is of a facility that values a personal touch: smiling faces, approachable administrators, and a sense that people are seen and heard from the moment they walk in the door.
A strong thread running through the reviews is the dedication and compassion of the caregiving team. Families repeatedly highlight CNAs, nurses, and other direct-care staff who are attentive, patient, and collaborative. Specific staff members are singled out for praise: Alexis Austin, a nurse who earns appreciation for steady, caring service; Courtney, a CNA who stays consistently attentive; and Paul, a wound care nurse described as exceptionally kind and thorough. The administration is also called out in several notes - Angela G. (administrative support) is acknowledged for keeping appointments organized, and Michelle is remembered as warm and helpful. In some instances, even maintenance and housekeeping shine, with notes about a maintenance worker who promptly adjusted a wheelchair and a housekeeping team that keeps the facility clean and comfortable. The sense conveyed is that a number of individuals across the team go above and beyond to support residents and reassure families.
The environment itself is frequently praised. Reviewers describe a facility that is clean, smells pleasant, and feels safe - enhanced by visible efforts like a solid security system. Guests who visit residents talk about bright, comfortable spaces for rehabilitation, exercise equipment, a movie room, and a space where residents can participate in activities and socialize. Several accounts emphasize that the staff work well together and create a spirit of teamwork that benefits residents. A recurring line is that the place can feel like a "home away from home," with administrators and caregiving teams actively keeping residents' needs front and center and ensuring transportation and scheduling are managed so care can proceed smoothly.
Rehabilitation and personal progress are central themes for many families. Some reviews speak to meaningful strides in recovery, wound care, and overall well-being, noting that patients look better and feel more secure when surrounded by a committed care team. Stories from families emphasize organized care planning and clear communication about a resident's stay, with regular updates and inclusive conversations about ongoing needs. For some, the experience includes practical support like coordinated transportation for appointments and timely responses to requests. In these accounts, family members express gratitude for the day-to-day improvements they observed and for staff who listened and acted on their concerns.
That said, there are several clearly articulated concerns that temper the overall impression. A number of reviewers express reservations about administration and communication, including criticisms of leadership styles and the way certain decisions are handled. One review explicitly calls for a leadership change, labeling the location's director as having "zero ability to relate to family members" and suggesting that better empathy and a warmer greeting are essential. In addition, there are reports of issues with the food, inconsistent follow-through on complaints, and problems with insurance-related discharge timing - some families feel a loved one is pushed out before adequate progress is made. Other comments describe disorganization or gaps in accountability, with claims that items such as clothing or paperwork can go missing or be mishandled, and that some experiences with staff can feel uneven or insufficiently attentive.
Maintenance and facility conditions feature in the criticisms as well. A few reviews note that rooms can feel cramped, bathrooms can be in disrepair, and the overall facility can appear dated to some visitors. Complaints about odors, cleanliness in certain areas, and even exterior upkeep - such as cigarette butts at the front and salt on porches during off-season - underscore that there is variation in the day-to-day experience. Some reviewers point to issues like inconsistent staff levels, which can affect attention to both medical needs and daily comfort, and a belief that more attentive scheduling and resource allocation would improve the experience for residents.
In summary, Villa at Great Lakes Crossing emerges as a place with many strengths: a supportive, professional staff; a warm, welcoming atmosphere; and a rehabilitative environment that can feel like a home away from home for residents and their families. The stories also acknowledge real and important areas for growth - particularly in administration, communication, and some operational aspects of care and upkeep. For families and potential residents, the facility appears to offer a solid foundation of compassionate caregiving and a hopeful path toward recovery, while also inviting careful consideration of how administrative processes, staffing consistency, and maintenance practices align with individual needs and expectations. As with any care setting, experiences vary, and staying engaged with the care team and visiting regularly can help ensure that a loved one's needs are met in a timely and respectful way.
98 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Detroit Metropolitan-Wayne County (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Villa at Great Lakes Crossing is an assisted living community located in Detroit, MI. With a wide range of amenities and services, residents can enjoy a comfortable and convenient lifestyle.
The community offers a variety of amenities to cater to the needs and preferences of its residents. There is a beauty salon on site for those who wish to maintain their personal grooming. Cable or satellite TV is available in each apartment, providing entertainment options. Community-operated transportation is provided for easy access to nearby destinations. A computer center allows residents to stay connected and engaged with technology. The dining room offers restaurant-style dining where residents can enjoy delicious meals prepared by the staff. A fitness room is available for physical exercise and wellness activities. The apartments are fully furnished, providing a cozy and comfortable living space. For entertainment purposes, there is a gaming room where residents can engage in recreational activities. A garden offers outdoor space for relaxation and enjoying nature. Housekeeping services ensure that the common areas and apartments are kept clean and tidy. Each apartment has private bathrooms for convenience and privacy. A small library provides a quiet space for reading and relaxing. Telephone service is available for communication purposes. Transportation arrangements are made both for non-medical purposes as well as doctors' appointments. A wellness center caters to the health needs of the residents, while Wi-Fi/high-speed internet ensures connectivity.
In terms of care services, The Villa at Great Lakes Crossing prioritizes the well-being of its residents with extensive care options. A 24-hour call system provides assistance whenever needed, ensuring round-the-clock support for emergencies or any concerns that may arise. Trained staff members provide 24-hour supervision to ensure safety and security within the community.
Assistance with activities of daily living such as bathing, dressing, transfers, and medication management is readily available to help residents maintain their independence while receiving necessary aid.
The community also offers specialized care options such as diabetes diets, meal preparation according to dietary restrictions, and mental wellness programs to cater to individual needs. Transportation arrangements are made for residents who require assistance in this regard.
Residents can enjoy a variety of activities provided by the community. Concierge services ensure that their needs are met promptly and efficiently. Fitness programs promote physical well-being and help residents stay active. Planned day trips and resident-run activities offer opportunities for socialization and engagement within the community. Scheduled daily activities keep residents entertained and stimulated.
Additionally, The Villa at Great Lakes Crossing benefits from its convenient location. There are two cafes, four pharmacies, five restaurants, one theater, and one hospital nearby, providing easy access to various amenities and services in the surrounding area.
Overall, The Villa at Great Lakes Crossing is a vibrant assisted living community that aims to provide comfort, convenience, and quality care to its residents.
The Villa At Great Lakes Crossing is located at 22811 West Seven Mile Road, Detroit, MI 48219 in Wayne County, Michigan
The Villa At Great Lakes Crossing on seniors.fyi includes 5 photos including images showing bedroom, interior, artwork, bathroom, rehabilitation, therapy room, mirrors, office, and more.
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