Maple Lawn Medical Care Fclty

Pros

• Jocelyn on the rehab floor is described as absolutely amazing and genuinely caring for the residents.
• The Maple Lawn staff are friendly, caring, and dedicated to residents.
• Maple Lawn is described as a gift to the community by grateful families.
• The administration is efficient and understanding of residents' and families' needs.
• The facility is noted for being very clean and well-maintained.
• Nursing staff and CNAs are praised for going the extra mile to meet residents' needs.
• The facility makes special accommodations to allow families to visit and connect with loved ones.
• Families report that residents feel loved, safe, healthy, and happy at Maple Lawn.
• Maple Lawn is described as an excellent place for surgical rehab, with strong recommendations.
• Volunteer-led activities and events contribute to a lively, engaging environment.

Cons

• The reviewer described the staff as the rudest, most disgusting, and inhumane they had ever encountered in a care facility.
• The nurse was described as extremely condescending and nasty before hanging up on the reviewer.
• The supervisor was accused of defending the nurse and trying to blame the reviewer for not being in the state while a loved one was dying.
• The reviewer criticized the food options, noting there weren't many healthy choices for someone with a cardiac and diabetic diet.

Review

Maple Lawn stands out in the eyes of many families as a place that feels less like a medical facility and more like a welcoming community where care comes first. Across the testimonials, the shared thread is clear: the staff matter deeply to those who rely on them, and their daily actions - and the way they treat residents and their families - leave a lasting impression. One reviewer spoke through tears of gratitude for how well their grandpa has been cared for, crediting the team with safety, health, and happiness. The praise isn't general praise, either; it's grounded in specific kindnesses - from the rehab floor to the halls - where residents are treated with genuine attention.

On the rehab floor, Jocelyn is singled out as "absolutely amazing" and someone who truly cares about the residents. The admiration is more than professional competence; it's about the warmth and personal attention that help families feel their loved ones are in good hands. Another correspondent noted the same level of care in someone who helped measure wheelchair tires, even if the person's name wasn't remembered. The sentiment is that Maple Lawn has a culture of caring that extends to the day-to-day tasks that often matter most to families: getting equipment checked, ensuring comfort, and making sure residents feel seen and supported.

Cleanliness and a spirit of helpfulness recur as central themes in the feedback. Several reviews describe Maple Lawn as one of the cleanest medical centers they've encountered, with staff who go out of their way to assist in any way they can. The environment is described as calm, well-maintained, and conducive to healing and safety. Families speak of the administration's efficiency and sensitivity toward residents' and families' needs, which helps them feel heard and respected. The sense of security is reinforced by notes that loved ones are not only cared for but cherished, with some reviewers describing Maple Lawn as a place where "second moms" find solace and where residents develop meaningful relationships with the people around them.

The community feel extends beyond direct care to the everyday life of the facility. One commenter highlighted the strong sense of teamwork across departments - from maintenance to dietary staff - and emphasized that every worker contributes to a high standard of care. There are stories of practical accommodations that demonstrate flexibility and commitment, such as arranging window visits for families traveling from out of state and offering special arrangements to keep loved ones connected when in-person visits aren't possible. Volunteer efforts, like bingo and birthday celebrations, show how the facility fosters engagement and joy for residents, and they reflect a broader ethos of making each day meaningful.

Not every message is uniformly glowing, and one sharp critique stands out amid the praise. A reviewer described Maple Lawn as having "the rudest, most disgusting, inhumane staff" they had encountered in more than a decade of experience with hospitals and facilities. The complaint centers on a nurse who was "extremely condescending and nasty" and allegedly hung up on the reviewer during a difficult moment. The reviewer also described a supervisor who defended the nurse and suggested the family's situation wasn't their fault. This stands in stark contrast to the other feedback and serves as a cautionary note that, even in highly regarded facilities, negative experiences can occur. The warning is blunt: if you care deeply about a loved one, you should consider these reports carefully before making a decision about care.

Amid the more negative note, the majority of testimonies celebrate Maple Lawn for excellent care and thoughtful, compassionate staff. People describe their relatives - whether a grandmother or a mother-in-law - as thriving within the supportive environment. They mention the effectiveness of the nursing and CNAs, the warmth of the housekeeping and dietary teams, and the overall sense that caregivers are genuinely dedicating themselves to residents' well-being. A recurring sentiment is confidence in the care team's ability to meet needs and honor residents' wishes, sometimes through careful, individualized attention and sometimes through spontaneous acts of kindness that make daily life brighter.

Overall, Maple Lawn is portrayed as a facility that many families rely on and highly value. The positive experiences emphasize not just clinical competence but the human touch that makes a difference: consistency, communication, and ongoing warmth from staff who treat residents like family. The collective voice highlights a culture where clean, welcoming spaces, attentive administration, and a broad commitment to resident well-being come together to create an environment that feels safe, dignified, and caring. While not every experience is perfect, the overwhelming impression remains that Maple Lawn is a place where dedicated people strive to support both residents and their families with compassion, respect, and practical, thoughtful care.

Physicians

• Chc Pediatrics (0.5 miles)
• CHC Oncology (0.6 miles)
• Heart Center For Excellence (0.6 miles)
• Chc Pediatirc & Adolescent (0.6 miles)
• Midwest Oral & Maxillofacial Surgery (0.6 miles)
• Cowell Family Medicine PC (0.6 miles)
• ProMedica Coldwater Cancer Center (0.6 miles)

Hospitals

• Coldwater Hospital (0.5 miles)
• ProMedica Coldwater Regional Hospital (0.5 miles)
• Chc Cancer & Hemotology Center (0.6 miles)

Restaurants

• The Ponds (0.6 miles)
• Burger King (0.6 miles)
• Pizza Hut (0.6 miles)
• Culver's (0.6 miles)
• Coldwater Garden Family Restaurant (0.6 miles)
• McDonald's (0.6 miles)
• Subway (0.6 miles)

Pharmacies

• V Care Pharmacy (0.6 miles)
• Rite Aid (0.6 miles)
• Walgreens (0.6 miles)
• CVS Pharmacy (1 miles)
• Alexia's Enterprise (1.1 miles)
• Walmart Pharmacy (1.1 miles)
• Meijer Pharmacy (1.6 miles)

Places of Worship

• Wesleyan Church (0.7 miles)
• First Church of Christ (0.8 miles)
• Damascus Road Ministries (0.9 miles)
• United Methodist Church (1 miles)
• First Presbyterian Church of Coldwater (1.1 miles)
• New Life Tabernacle (1.1 miles)
• Our Lady Queen Peace Catholic Church (1.3 miles)

Parks

• Coldwater Parks Department (1 miles)
• Kids Kingdom (1.6 miles)
• Parkhurst Park (1.7 miles)
• Coldwater Dog Park (2.2 miles)
• Messenger Lake (2.7 miles)
• Durham Park (11.3 miles)

Transportation

• Heinemann Taxidermy & Tannery (1.1 miles)
• Branch County Government (3.3 miles)

Cafes

• Biggby Coffee (1.3 miles)
• Blue Hat Coffee (1.3 miles)
• Biggby Coffee (1.9 miles)

Theaters

• Ncg Coldwater Cinemas (1.3 miles)
• Capri Drive-In Theater (3.7 miles)