Clinton Aire Healthcare Center
Save17001 17 Mile Road, Clinton Township, MI 48038
For more information about senior living options: (844) 490-3973
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The reviews surrounding Mission Point of Clinton Township paint a highly mixed picture, with voices rising from almost every corner of the experience - some raving about compassionate care, excellent therapy, and a welcoming, almost family-like atmosphere, while others recount serious deficits in cleanliness, communication, and safety. A number of families express profound satisfaction with the therapy programs, the warmth of the staff, and the sense that their loved ones are treated with dignity and kindness. In particular, several reviewers highlight the therapy department as a standout - skilled therapists who are attentive, thorough, and genuinely dedicated to helping residents regain strength and independence. Phrases like "top-notch facility," "outstanding therapy department," and "care and encouragement they provide make a real difference" show up repeatedly, coupled with affirmations that the staff feel like part of a supportive team that truly cares.
Yet the testimonials are not one-sided. A substantial portion of the comments details troubling experiences that left families distressed and frustrated. Some reviewers describe cramped, filthy rooms and a facility that is difficult to visit due to what they perceive as lax or unhelpful visitor policies. Others report that management is hard to reach and unresponsive to questions, and social workers are criticized for not returning phone calls or helping with practical tasks like Medicaid applications or guiding families to appropriate resources. One particularly stark account describes three weeks of stay that culminated in the realization that the facility might not be the right fit, prompting a move to another location. The phrase "this is your sign to NOT take someone you love to this facility" stands out as a strongly negative sentiment that recurs in several comments, underscoring concerns about safety, responsiveness, and overall environment.
Interwoven with both praise and complaint are specific, personal anecdotes that give texture to the overall impression. Some reviewers note that their loved ones are content, well cared for, and comfortable, with remarking compliments about staff friendliness and attentiveness, the cleanliness of the building, and the quality of daily life - activities, open visiting times, and a sense of being part of a caring community. Others counter with stories of alleged misdeeds or neglect, including items going missing, an incident of theft, and even a contingent of residents feeling unsafe due to threats from fellow residents that were not adequately addressed. In one harsh depiction, a patient's family member describes a broader sense of disorder - an environment where some staff members are distracted or unavailable, and where medical oversight and timely interventions seem to be failing in the moment.
Within the positive chorus, leadership and administration receive particular praise from multiple reviewers. Claire Collier, described repeatedly as an exceptionally kind and caring administrator and a bright light for caregiving, is singled out for going "above and beyond" to make families feel comfortable and informed. Reviewers repeatedly emphasize that the administrator and admissions team are thoughtful, responsive, and dedicated to ensuring residents are well cared for. The sentiment that the facility is clean, well maintained, and guided by compassionate leadership recurs alongside notes about the importance of clear communication with families. The sense that the leadership is approachable and that staff are encouraged to treat residents as if they were their own family appears as a common thread in the more favorable reviews.
Other specific positive touches include praise for the billing and administrative support, such as the commendation of Madonna, the billing director, for helping families with paperwork and easing the administrative burden of caregiving. The social and recreational offerings receive favorable mention as well - activities like card games, BINGO, crafts, social events, and outdoor time are described as engaging and well attended, with staff coordinating efforts to ensure everyone participates and enjoys a sense of community. There are also notes about the facility's accessibility and its open-door approach to visitors on multiple reviews, and the dedication of the therapy team and care staff to anticipate residents' needs and respond with kindness.
The reviews don't shy away from the realities of managing a long-term care facility during challenging times. Several comments raise concerns about infection control and staffing levels, citing a significant number of Covid cases at one point and worrying about the ability to provide timely medical oversight. Some reviewers question whether there is adequate doctor availability or the capacity to prescribe antivirals, and there are explicit mentions of a low staff-to-patient ratio and limited after-hours accessibility to the nursing team or administration. The sense conveyed is that, while the facility has bright spots - strong therapy, compassionate frontline staff, and a cohesive leadership team - it is simultaneously wrestling with systemic issues that affect safety, communication, and responsiveness, particularly during a health crisis or high-demand periods.
Overall, the picture that emerges is one of a facility that can be a deeply positive place for many residents and families, especially when therapy is a priority and when leadership and staff bring warmth, professionalism, and a genuine desire to help. At the same time, there are urgent concerns voiced by other families about cleanliness, visitor access, administrative responsiveness, and the handling of safety and medical oversight. The consensus message for prospective families seems to be a careful balance: Mission Point can offer excellent rehabilitative services, a caring and cohesive staff, and a home-like environment, but it's essential to scrutinize current conditions, talk with multiple staff members, and assess whether the day-to-day operations align with the level of care your loved one requires. The facility is described by some as a place of real comfort and progress, while others warn that critical gaps in visit policies, communication, and safety must be weighed before making a long-term placement decision.
The Clinton Aire Healthcare Center in Clinton Township, MI is a vibrant assisted living community that offers a wide range of amenities and services. Our residents can enjoy the convenience of having a beauty salon on-site to help them look and feel their best. They can also relax and unwind while watching their favorite TV shows or movies with our cable or satellite TV options.
Transportation is never an issue as our community offers community-operated transportation for various needs, including doctor's appointments. We also have a computer center where residents can stay connected with loved ones and engage in online activities.
Our dining room provides restaurant-style dining experiences with delicious meals prepared by our staff. Special dietary restrictions are taken into consideration to ensure that all residents receive the nutrition they need. For those who prefer cooking themselves, we offer kitchenette options in some units.
Clinton Aire Healthcare Center is designed to promote wellness and leisure. Residents can stay active by utilizing our fitness room or participating in fitness programs arranged by our staff. Our fully furnished gaming room is perfect for friendly competitions among friends. The outdoor space includes a garden where residents can enjoy fresh air and nature.
Housekeeping services are provided to ensure that our residents' living spaces are clean and comfortable. Move-in coordination assistance is available to make transitioning into our community as seamless as possible. Private bathrooms offer additional privacy and convenience.
To keep the mind engaged, we have a small library filled with books for leisure reading or learning new things. Telephone service allows residents to easily communicate with family members and friends outside the community. Wi-Fi/high-speed internet access ensures connectivity for those who want to browse the web or use technology.
Our care services cater to individual needs, providing 24-hour call systems and supervision for added peace of mind. Assistance with daily activities such as bathing, dressing, and transfers is readily available when needed. Medication management is offered to support residents' healthcare needs.
Residents can also take advantage of our mental wellness program, which focuses on supporting emotional well-being. Activities are organized daily to keep residents engaged and include planned day trips, resident-run activities, and fitness programs. Concierge services are available for any additional assistance required.
Our location is surrounded by convenience. There are numerous cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals nearby. This ensures that residents have easy access to various amenities and healthcare providers in the neighborhood.
The Clinton Aire Healthcare Center is dedicated to providing a comfortable and enriching living experience for our residents. We strive to create a caring community where individuals can thrive and enjoy their golden years with peace of mind.
Clinton Aire Healthcare Center is located at 17001 17 Mile Road, Clinton Township, MI 48038 in Macomb County, Michigan
Clinton Aire Healthcare Center on seniors.fyi includes 10 photos including images showing landscaping, building, windows, parking, architecture, outdoor, exterior, entrance, and more.
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