Heartland Health Care Center - Sterling Heights

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Heartland Health Care Center - Sterling Heights

38200 Schoenherr Road, Sterling Heights, MI 48312

For more information about senior living options: (844) 490-3973

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Skilled Nursing Facility

Overall Review of Heartland Health Care Center - Sterling Heights

Pros

  • pro The staff at ProMedica Skilled Nursing And Rehabilitation (Sterling Heights) is described as very nice and attentive, contributing to a positive atmosphere for residents.
  • pro The food served at ProMedica is noted to be very good, providing value for the money spent.
  • pro The facility provides clean private rooms for residents, enhancing their comfort during their stay.
  • pro Some therapy sessions started well, indicating that there are dedicated therapists who are effectively helping patients with their rehabilitation needs.
  • pro A few reviews indicate that despite issues with nursing staff, some certified nursing assistants (CNAs) are recognized as being rare gems in delivering good care to residents.

Cons

  • pro The supervisory staff is terrible, resulting in poor care from the nursing and care staff.
  • pro Residents are often treated with disrespect, and timely assistance is not provided for basic needs.
  • pro Medications are frequently mishandled or not administered on time, leading to severe consequences.
  • pro Hygiene concerns are neglected, requiring family members to intervene for proper care.
  • pro Staff show a lack of compassion and professionalism towards residents.
  • pro There is a significant delay in communication regarding patient updates and care plans.
  • pro Facilities appear unclean and poorly maintained, with inadequate attention given to patients' living conditions.
  • pro Nurses often ignore patients’ calls for help, leading to neglect of important medical needs.
  • pro Patients have suffered from preventable issues such as bed sores due to insufficient care protocols.
  • pro Overall management fails to address complaints effectively and provides little support for families dealing with issues at the facility.

Review

The reviews of the rehabilitation facility reflect a resounding dissatisfaction from families and patients who have experienced poor care, negligence, and inadequate staff support. Many individuals shared harrowing accounts that highlight systemic failures in patient management and overall service. The supervisory staff's apparent incompetence bleeds down through various levels of nursing and care staff, leading to dire consequences for residents who often rely on professionals for their daily needs.

One common theme among the critiques is the alarming mishandling of medications. Several reviewers noted that changes in medication or urgent requests initiated by doctors took an unacceptably long time to be processed—sometimes two days or more. This delay raises serious concerns about patient safety, especially when individuals are on critical medication regimens. Moreover, instances were reported where essential medications simply went missing or were not reordered once they ran out. Such lapses necessitate vigilant oversight from family members, indicating a troubling lack of accountability within the facility.

The neglect didn't stop at medication management. Family members expressed frustration with the slow responses to basic care requests—such as delayed assistance for toilet needs or inadequate access to food and hydration tools like cups with lids and straws. One reviewer detailed how their father waited over 45 minutes after calling for help only to receive it after persistent prompting from family members present at his side. Inadequate attention was a recurring motif across multiple reviews; residents could go extended periods without being checked on or having their hygiene needs addressed.

In many cases, relatives shared stories of witnessing distressing incidents that underscored a lack of professionalism among caregivers. One disconcerting account highlighted a nurse using a resident's private bathroom during her shift—an act deemed wholly inappropriate given the vulnerable state of residents in such facilities. Furthermore, complaints emerged about unsanitary living conditions, including rooms that reportedly went uncleaned for over a week while patients endured discomfort and indignity due to neglectful practices.

While some accounts surfaced portraying positive experiences at competing facilities—a stark contrast—those praising better options emphasized cleanliness, responsive staff interactions, and promptly served meals as benchmarks of quality care lacking at this particular establishment. Unfortunately, numerous reviewers reflected on unresolved issues despite escalating concerns to administrative staff; many felt their grievances fell on deaf ears without visible change in policies or procedure adjustments to enhance resident care.

Most alarmingly were reports indicating potential threats to patients' health due to negligence related to critical medical conditions like bed sores developed from improper monitoring and care protocols or undiagnosed illnesses exacerbated by inattention. The pervasive feeling throughout these reviews suggests that families deeply regret choosing this facility over others based on inadequate information gathered during initial assessments influenced by hospital recommendations.

In conclusion, it is clear from these testimonials that families searching for reliable rehabilitation solutions should exercise extreme caution when considering this facility for their loved ones' recovery needs. The shared experiences reflect an environment where systemic inadequacies compromise both immediate health concerns and general day-to-day living standards necessary for vulnerable populations requiring comprehensive support during rehabilitation phases. With multiple voices echoing similar sentiments regarding disrespectful treatment, failure in communication concerning care updates, dangerous lapses in medical interventions—including those leading directly to hospitalization—the consensus amongst reviewers appears overwhelmingly negative: seek alternatives before placing loved ones here.

Features

Housing

  • 120 resident community capacity 120 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
  • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

Care Services

  • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Heartland Health Care Center - Sterling Heights is an assisted living community located in the charming city of Sterling Heights, MI. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling lifestyle.

For our residents' convenience and enjoyment, we have a beauty salon where they can pamper themselves, as well as a gaming room and small library for entertainment and relaxation. Our fitness room and wellness center are available for those who wish to stay active and maintain their physical health. Residents can also enjoy spending time outdoors in our beautiful garden or outdoor space.

Our dining experience is restaurant-style, with delicious meals prepared by our talented chefs. We accommodate special dietary restrictions to ensure that all dietary needs are met. Additionally, we offer assistance with activities of daily living such as bathing, dressing, and transfers, as well as medication management to support our residents' well-being.

Transportation is provided for non-medical purposes, including community-operated transportation for outings and scheduled trips. We also offer transportation arrangement for doctor's appointments to make sure that our residents have easy access to medical care.

Our community boasts nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows our residents to easily explore the surrounding area and access various services whenever needed.

At Heartland Health Care Center - Sterling Heights, we take pride in providing exceptional assisted living services in a warm and caring environment. Our dedicated staff is available 24/7 with a call system for any assistance required. With planned day trips, resident-run activities, fitness programs, concierge services, and daily scheduled activities, there is always something exciting happening at our community.

Come join us at Heartland Health Care Center - Sterling Heights where you will find a welcoming community that supports your individual needs while promoting independence and social engagement.

Nearby Places of Interest

Restaurants

  • Great Baraboo Brewing Company (1.6 miles)
  • Gator Jake's Bar & Grill (2.3 miles)
  • J. Baldwin's (2.5 miles)
  • McDonald's (2.6 miles)
  • McDonald's (2.6 miles)
  • Popeyes Louisiana Kitchen (2.7 miles)
  • El Charro Mexican Restaurant (3.2 miles)

Pharmacies

  • CVS Pharmacy (1.6 miles)
  • Rite Aid (1.9 miles)
  • Meijer Pharmacy (2.1 miles)
  • Meijer Pharmacy (2.2 miles)
  • Meijer Pharmacy (2.2 miles)
  • Rite Aid (2.4 miles)
  • Walgreens (2.7 miles)

Parks

  • Dodge Park (1.7 miles)
  • Clinton Township Parks & Recreation (3.3 miles)
  • McKinley Park (3.6 miles)
  • Whispering Woods Park (4.7 miles)
  • Wilson Park (5.1 miles)
  • Waldenburg Park (5.5 miles)

Cafes

  • Biggby Coffee (2 miles)
  • Panera Bread (3.7 miles)
  • Starbucks (4.1 miles)
  • Starbucks (4.7 miles)
  • Panera Bread (4.9 miles)
  • Starbucks (5.4 miles)
  • Starbucks (5.6 miles)

Physicians

  • Midwest Center For Dermatology (3.5 miles)
  • Henry Ford Macomb Family Medicine & Gynecology (3.6 miles)
  • Mmi Dr M Chen (3.7 miles)
  • Partridge Creek Center For Womens Health (4.4 miles)
  • McLaren Building (5 miles)
  • St John Ob/Gyn Associates (5.2 miles)
  • Sterling Physicians (5.2 miles)

Theaters

  • MJR Partridge Creek Digital Cinema 14 (4 miles)
  • AMC Star Gratiot 15 (4.6 miles)
  • AMC Forum 3 (4.8 miles)

Hospitals

  • McLaren Macomb - Emergency Department (4.7 miles)
  • St John Macomb Hospital (4.9 miles)
  • St John Macomb-Oakland Hospital Warren Emergency Care (4.9 miles)

Places of Worship

  • Shelby Bible Church (5.1 miles)
  • St Peter Catholic Church (5.8 miles)

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