Heartland Health Care Center - Sterling Heights
Save38200 Schoenherr Road, Sterling Heights, MI 48312
For more information about senior living options: (844) 490-3973
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The staff meet expectations and are highly recommended. Keisha the concierge, Nicole the admissions director, and Mrs. Penny the receptionist made the experience resourceful, encouraging, and caring. Therapy is great, and the aides and nurses are caring. The nursing and therapy teams are knowledgeable and trustworthy, and the experience has been great. The therapy and care departments have met five-star goals. The OT and PT teams are outstanding, and the therapists are rockstars delivering amazing care. The facility is clean, and the staff are friendly, caring, and attentive; therapy is excellent. The concierge staff, especially Keisha, are amazing, helpful, and go above and beyond. The staff are friendly and make residents feel welcomed; the facility is highly recommended. The therapy team is phenomenal and delivers excellent rehabilitation. The care team is compassionate and dedicated to residents' well-being. Excellent place for rehabilitation with kind, compassionate management and staff; highly recommended for care and therapy.
The nursing staff is horrible. The nurses and aides frequently ignore patients and do not respond to call lights in a timely manner. The facility is severely understaffed and the remaining staff come across as cold and indifferent. The food is terrible, often cold and not prepared to meet residents' needs. The supervisory and administrative leadership are terrible, with poor communication and mismanagement of medications and discharges. The staff are lazy and careless, with frequent medication mishandling and neglect. The place is described as a death trap due to neglect and failure to provide timely medical intervention. Medications are mishandled or delayed, and doctors' orders are not followed promptly. The facility feels dirty or outdated, with cleanliness issues.Heartland Health Care Center in Sterling Heights is best suited for seniors whose primary goal is intensive rehabilitation and skilled nursing care delivered by a robust therapy team. The facility consistently earns praise for its rehabilitation program - PT, OT, and SPEECH therapists who are described as skilled, encouraging, and able to push residents toward meaningful improvements. A welcoming front-line presence, especially the concierge staff, admissions team, and other non-clinical workers, helps families feel supported during a stressful transition. For residents who need a focused rehab track with clear goals and a high level of therapist accessibility, this community often delivers the strongest value.
Alternatives become worth considering for families prioritizing consistent, around-the-clock medical oversight and a uniformly high standard of daily care, especially when concerns about staffing and responsiveness are top of mind. Several reviews flag weekend staffing gaps, slow call-light response times, and inconsistencies across shifts. For families facing complex medical needs, wound care, or highly dependent care routines, these gaps can translate into anxiety about timely assistance. Also notable are persistent concerns about meal quality, cleanliness in common areas, and some reports of communication breakdowns with social services or administration. If risk tolerance for operational variability is low, other facilities with stronger, more consistent staffing patterns may be a better fit.
The strongest case for Heartland Sterling Heights rests on the therapy-centric pathway and the genuine kindness of many caregivers. Where therapists and nursing staff are described as capable, patient, and motivating, residents see tangible gains and a sense of progress toward independence. The positive experiences emphasize not just clinical skill but relational care - nurses, aides, and therapists who engage respectfully, celebrate small wins, and create a family-like atmosphere. In many reviews, the care teams' day-to-day conduct - clean rooms, attentive aides, and a focus on rehabilitation goals - offsets a number of less dramatic shortcomings, reinforcing the premise that standout therapy can drive meaningful recovery even in the face of some service gaps.
Nevertheless, the volume and tenor of reviews demand a cautious, checks-and-balances approach. A sizable share documents distressing lapses: delayed medication administration, missed or rushed personal care, inconsistent bathing routines, and episodes where residents waited long periods for basic needs. Several accounts recount serious patient-safety concerns, including wound management issues and alarming medical events, underscoring that the facility's strengths in therapy do not automatically translate into flawless medical oversight. These experiences are not universal, but they are sufficiently frequent to warrant active family involvement, detailed questions to leadership, and verification of current protocols before entry.
In practical terms, prospective residents should prioritize a targeted due diligence plan. Schedule a therapy-focused tour and request time with the PT/OT leads to gauge frequency of sessions, customization of plans, and the team's communication style. Ask about the day-to-day nursing assignments, responsiveness metrics, and how weekends are staffed. Inquire about menu options, dietary accommodations, and how meals are delivered in rehab rooms to understand ongoing quality. Speak with the social worker or discharge planner about how transitions are managed and how concerns are escalated. Acknowledge the commendations for Keisha the concierge and the therapy team, then validate those impressions with direct questions about accountability and incident handling.
The bottom line is nuanced: Heartland Sterling Heights can be an excellent choice for rehab-focused seniors who want accessible, capable therapy and a caring, personable staff, with the added comfort of a clean, organized environment. However, families must weigh reports of staffing variability, potential delays in routine care, and concerns about food and overall daily operation. For those who can couple a strong advocacy approach with a clear rehab objective, this community offers a credible path to recovery and quality interaction with a compassionate care team. For families seeking unwavering 24/7 medical rigor and pristine consistency across all shifts, exploring alternatives may yield a safer, more predictable fit.
120 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heartland Health Care Center - Sterling Heights is an assisted living community located in the charming city of Sterling Heights, MI. Our community offers a wide range of amenities and care services to ensure that our residents live a comfortable and fulfilling lifestyle.
For our residents' convenience and enjoyment, we have a beauty salon where they can pamper themselves, as well as a gaming room and small library for entertainment and relaxation. Our fitness room and wellness center are available for those who wish to stay active and maintain their physical health. Residents can also enjoy spending time outdoors in our beautiful garden or outdoor space.
Our dining experience is restaurant-style, with delicious meals prepared by our talented chefs. We accommodate special dietary restrictions to ensure that all dietary needs are met. Additionally, we offer assistance with activities of daily living such as bathing, dressing, and transfers, as well as medication management to support our residents' well-being.
Transportation is provided for non-medical purposes, including community-operated transportation for outings and scheduled trips. We also offer transportation arrangement for doctor's appointments to make sure that our residents have easy access to medical care.
Our community boasts nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, theaters, and hospitals. This allows our residents to easily explore the surrounding area and access various services whenever needed.
At Heartland Health Care Center - Sterling Heights, we take pride in providing exceptional assisted living services in a warm and caring environment. Our dedicated staff is available 24/7 with a call system for any assistance required. With planned day trips, resident-run activities, fitness programs, concierge services, and daily scheduled activities, there is always something exciting happening at our community.
Come join us at Heartland Health Care Center - Sterling Heights where you will find a welcoming community that supports your individual needs while promoting independence and social engagement.
Heartland Health Care Center - Sterling Heights is located at 38200 Schoenherr Road, Sterling Heights, MI 48312 in Macomb County, Michigan
Heartland Health Care Center - Sterling Heights on seniors.fyi includes 5 photos including images showing building, dining, interior, decor, nursing home, landscaping, flag, bedroom, and more.
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