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3.8 from 131 reviews
5 stars
75
4 stars
19
3 stars
2
2 stars
4
1 stars
31
Overall Review of Heartland Health Care Center - Sterling Heights
common
Caring staff and supportive therapy
Residents describe staff and therapists as caring and encouraging throughout rehab.
Many reviews emphasize a friendly, respectful approach from the nursing staff, aides, and therapy team. Several residents and family members say therapy helped them strengthen and work toward getting home, with encouragement rather than pushing beyond abilities. A number of reviewers also highlight individual team members by name, describing them as attentive and professional. Overall, the reviews consistently tie positive rehab outcomes to the people delivering daily care and therapy.
caveat
Food is a repeated problem
Food quality and dining consistency are frequent reasons for dissatisfaction.
While some reviews say the food is acceptable, a large share mention problems like bland taste, poor portion quality, or meals served cold. Several reviewers specifically criticize meals not meeting dietary needs, including diabetic-friendly options and special restrictions. Other comments describe difficulty getting consistent help related to meals and basic needs, which compounds frustrations when the food itself is criticized. Taken together, dining is the most consistently mentioned downside.
common
Helpfulness from the concierge
The concierge is often singled out for listening and follow-through.
Multiple reviews credit the concierge (especially Keisha) for being welcoming, responsive, and helpful for both residents and families. Reviewers describe her as a go-to person who checks in, helps get questions answered, and supports care follow-through. A few reviews also connect this kind of communication support to an easier experience during rehab. This is presented less as a facility-wide service issue and more as relationship-driven support that stands out in the reviews.
common
Clean facility with mixed upkeep
Residents often report a clean environment, though some mention areas needing improvement.
Several reviews say the facility is clean and that rooms are kept well maintained. Some also describe a housekeeping team that helps keep spaces tidy and odor-free. At the same time, a few reviewers raise cleanliness concerns in common areas, describing dining-room clutter or general dirtiness. So cleanliness is frequently viewed positively, but not without exceptions.
caveat
Call-light response can be slow
Some reviewers say they had to wait too long for basic help.
A recurring concern in the reviews is delayed response when residents or families request assistance, including around the call light and night-time needs. Several reviews pair this with complaints about difficulty getting help for basic needs like towels, linens, toileting support, or timely meal delivery. Other comments point to slow response times to the call light and, in harsher accounts, what felt like neglect. Even among generally positive reviews, responsiveness is sometimes mentioned as an area to improve.
How we summarize
We summarize when many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
120 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Transportation
Community operated transportation
Transportation arrangement
Transportation arrangement (non-medical)
Transportation to doctors appointments
Care Services
12-16 hour nursing
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Concierge services
Fitness programs
Planned day trips
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Great Baraboo Brewing Company (1.6 miles)
Gator Jake's Bar & Grill (2.3 miles)
J. Baldwin's (2.5 miles)
McDonald's (2.6 miles)
McDonald's (2.6 miles)
Popeyes Louisiana Kitchen (2.7 miles)
El Charro Mexican Restaurant (3.2 miles)
Pharmacies
CVS Pharmacy (1.6 miles)
Rite Aid (1.9 miles)
Meijer Pharmacy (2.1 miles)
Meijer Pharmacy (2.2 miles)
Meijer Pharmacy (2.2 miles)
Rite Aid (2.4 miles)
Walgreens (2.7 miles)
Parks
Dodge Park (1.7 miles)
Clinton Township Parks & Recreation (3.3 miles)
McKinley Park (3.6 miles)
Whispering Woods Park (4.7 miles)
Wilson Park (5.1 miles)
Waldenburg Park (5.5 miles)
Cafes
Biggby Coffee (2 miles)
Panera Bread (3.7 miles)
Starbucks (4.1 miles)
Starbucks (4.7 miles)
Panera Bread (4.9 miles)
Starbucks (5.4 miles)
Starbucks (5.6 miles)
Physicians
Midwest Center For Dermatology (3.5 miles)
Henry Ford Macomb Family Medicine & Gynecology (3.6 miles)
Mmi Dr M Chen (3.7 miles)
Partridge Creek Center For Womens Health (4.4 miles)
McLaren Building (5 miles)
St John Ob/Gyn Associates (5.2 miles)
Sterling Physicians (5.2 miles)
Theaters
MJR Partridge Creek Digital Cinema 14 (4 miles)
AMC Star Gratiot 15 (4.6 miles)
AMC Forum 3 (4.8 miles)
Hospitals
McLaren Macomb - Emergency Department (4.7 miles)
St John Macomb Hospital (4.9 miles)
St John Macomb-Oakland Hospital Warren Emergency Care (4.9 miles)
Heartland Health Care Center - Sterling Heights on seniors.fyi includes 5 photos including images showing building, dining, interior, decor, living room, seating, windows, nursing home, and more.
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Heartland Health Care Center - Sterling Heights photos
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Interior
Decor
Building
Bedroom
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Interior and Decor
Bedroom
Dining and Lighting
Living Room, Windows, and Seating
Landscaping and Nursing Home
Building
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120 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Attractive, well-maintained facility with capable rehab therapists and on-site medical staff.
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Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent
Comprehensive Exploration of Living Wills and Other Advance Directives
