Heartland Health Care Center - Sterling Heights

Pros

• The staff at ProMedica Skilled Nursing And Rehabilitation (Sterling Heights) is described as very nice and attentive, contributing to a positive atmosphere for residents.
• The food served at ProMedica is noted to be very good, providing value for the money spent.
• The facility provides clean private rooms for residents, enhancing their comfort during their stay.
• Some therapy sessions started well, indicating that there are dedicated therapists who are effectively helping patients with their rehabilitation needs.
• A few reviews indicate that despite issues with nursing staff, some certified nursing assistants (CNAs) are recognized as being rare gems in delivering good care to residents.

Cons

• The supervisory staff is terrible, resulting in poor care from the nursing and care staff.
• Residents are often treated with disrespect, and timely assistance is not provided for basic needs.
• Medications are frequently mishandled or not administered on time, leading to severe consequences.
• Hygiene concerns are neglected, requiring family members to intervene for proper care.
• Staff show a lack of compassion and professionalism towards residents.
• There is a significant delay in communication regarding patient updates and care plans.
• Facilities appear unclean and poorly maintained, with inadequate attention given to patients' living conditions.
• Nurses often ignore patients’ calls for help, leading to neglect of important medical needs.
• Patients have suffered from preventable issues such as bed sores due to insufficient care protocols.
• Overall management fails to address complaints effectively and provides little support for families dealing with issues at the facility.

Review

The reviews of the rehabilitation facility reflect a resounding dissatisfaction from families and patients who have experienced poor care, negligence, and inadequate staff support. Many individuals shared harrowing accounts that highlight systemic failures in patient management and overall service. The supervisory staff's apparent incompetence bleeds down through various levels of nursing and care staff, leading to dire consequences for residents who often rely on professionals for their daily needs.

One common theme among the critiques is the alarming mishandling of medications. Several reviewers noted that changes in medication or urgent requests initiated by doctors took an unacceptably long time to be processed—sometimes two days or more. This delay raises serious concerns about patient safety, especially when individuals are on critical medication regimens. Moreover, instances were reported where essential medications simply went missing or were not reordered once they ran out. Such lapses necessitate vigilant oversight from family members, indicating a troubling lack of accountability within the facility.

The neglect didn't stop at medication management. Family members expressed frustration with the slow responses to basic care requests—such as delayed assistance for toilet needs or inadequate access to food and hydration tools like cups with lids and straws. One reviewer detailed how their father waited over 45 minutes after calling for help only to receive it after persistent prompting from family members present at his side. Inadequate attention was a recurring motif across multiple reviews; residents could go extended periods without being checked on or having their hygiene needs addressed.

In many cases, relatives shared stories of witnessing distressing incidents that underscored a lack of professionalism among caregivers. One disconcerting account highlighted a nurse using a resident's private bathroom during her shift—an act deemed wholly inappropriate given the vulnerable state of residents in such facilities. Furthermore, complaints emerged about unsanitary living conditions, including rooms that reportedly went uncleaned for over a week while patients endured discomfort and indignity due to neglectful practices.

While some accounts surfaced portraying positive experiences at competing facilities—a stark contrast—those praising better options emphasized cleanliness, responsive staff interactions, and promptly served meals as benchmarks of quality care lacking at this particular establishment. Unfortunately, numerous reviewers reflected on unresolved issues despite escalating concerns to administrative staff; many felt their grievances fell on deaf ears without visible change in policies or procedure adjustments to enhance resident care.

Most alarmingly were reports indicating potential threats to patients' health due to negligence related to critical medical conditions like bed sores developed from improper monitoring and care protocols or undiagnosed illnesses exacerbated by inattention. The pervasive feeling throughout these reviews suggests that families deeply regret choosing this facility over others based on inadequate information gathered during initial assessments influenced by hospital recommendations.

In conclusion, it is clear from these testimonials that families searching for reliable rehabilitation solutions should exercise extreme caution when considering this facility for their loved ones' recovery needs. The shared experiences reflect an environment where systemic inadequacies compromise both immediate health concerns and general day-to-day living standards necessary for vulnerable populations requiring comprehensive support during rehabilitation phases. With multiple voices echoing similar sentiments regarding disrespectful treatment, failure in communication concerning care updates, dangerous lapses in medical interventions—including those leading directly to hospitalization—the consensus amongst reviewers appears overwhelmingly negative: seek alternatives before placing loved ones here.

Restaurants

• Great Baraboo Brewing Company (1.6 miles)
• Gator Jake's Bar & Grill (2.3 miles)
• J. Baldwin's (2.5 miles)
• McDonald's (2.6 miles)
• McDonald's (2.6 miles)
• Popeyes Louisiana Kitchen (2.7 miles)
• El Charro Mexican Restaurant (3.2 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Rite Aid (1.9 miles)
• Meijer Pharmacy (2.1 miles)
• Meijer Pharmacy (2.2 miles)
• Meijer Pharmacy (2.2 miles)
• Rite Aid (2.4 miles)
• Walgreens (2.7 miles)

Parks

• Dodge Park (1.7 miles)
• Clinton Township Parks & Recreation (3.3 miles)
• McKinley Park (3.6 miles)
• Whispering Woods Park (4.7 miles)
• Wilson Park (5.1 miles)
• Waldenburg Park (5.5 miles)

Cafes

• Biggby Coffee (2 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.1 miles)
• Starbucks (4.7 miles)
• Panera Bread (4.9 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)

Physicians

• Midwest Center For Dermatology (3.5 miles)
• Henry Ford Macomb Family Medicine & Gynecology (3.6 miles)
• Mmi Dr M Chen (3.7 miles)
• Partridge Creek Center For Womens Health (4.4 miles)
• McLaren Building (5 miles)
• St John Ob/Gyn Associates (5.2 miles)
• Sterling Physicians (5.2 miles)

Theaters

• MJR Partridge Creek Digital Cinema 14 (4 miles)
• AMC Star Gratiot 15 (4.6 miles)
• AMC Forum 3 (4.8 miles)

Hospitals

• McLaren Macomb - Emergency Department (4.7 miles)
• St John Macomb Hospital (4.9 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (4.9 miles)

Places of Worship

• Shelby Bible Church (5.1 miles)
• St Peter Catholic Church (5.8 miles)