ProMedica Sterling Heights

Pros

• The facility has a lovely look.
• The rehab therapists are good.
• The place is beautiful.
• They have a physician assistant and an RN on duty.
• The staff is trained to care for the elderly.

Cons

• The staff is dismissive and rude, showing a lack of care for their patients' needs.
• The aides are more concerned with personal conversations and using their phones than answering call lights.
• The facility failed to provide proper care and monitoring, leading to serious health issues for the residents.
• The staff neglected to address an untreated UTI and failed to recognize signs of oxygen deprivation in a patient.
• The facility did not administer insulin or provide necessary medical treatments, resulting in harm to patients.
• The staff stole food brought by family members and did not assist with feeding or encourage eating.
• The facility demonstrated a lack of training in elderly care, leading to inadequate care for residents.
• Overall, the reviews reflect a disregard for patient well-being and a failure to meet basic caregiving standards.

Review

In recent reviews, several individuals have expressed their deep concerns and dissatisfaction with the care provided at a specific facility. Despite its attractive appearance, these reviews highlight a lack of attention and neglect towards residents' needs. Families have reported feeling fearful for their loved ones' safety, particularly during nighttime when minimal or no staff members are present.

Furthermore, the staff has been described as dismissive, rude, and unresponsive to families' questions and concerns regarding the level of care provided. In one instance, a family member called to inquire about their father's condition but was met with derision and disrespect by the supervisor, who even had the audacity to openly speak negatively about them while on the phone. This disrespectful behavior was again exhibited when another family member called back to confront them about this conversation and was subsequently hung up on twice.

The reviews also shed light on the inadequate quality of care provided by the aides at this facility. Delays in responding to call lights were observed, with staff members seemingly more engaged in chatting or using their phones instead of attending to residents' needs promptly. Instances of rough handling by aides were reported, along with clear signs of frustration if a resident could not control their bodily functions due to urgency. Moreover, one individual shared how her mother's deteriorating condition went unnoticed by staff who continually insisted that she was fine despite her confusion, inability to speak clearly, severe pain, and visibly poor health.

Reports indicate an insufficient focus on basic healthcare practices such as monitoring intake and output for residents who require assistance with daily needs. Family members assert that requests for assistance or encouragement with eating were consistently ignored. In some alarming instances, food brought by families would go missing entirely from residents' rooms without any explanation or accountability from staff members.

Perhaps most concerning is the failure of medical professionals working at this facility to detect critical health issues such as low oxygen levels and untreated urinary tract infections (UTIs). These conditions should have been recognized given the obvious signs and symptoms displayed by the residents. In one specific case, a family member had to persistently insist on hospitalization for their mother, who was experiencing oxygen deprivation and an untreated UTI.

The overall sentiment expressed in these reviews is that this facility falls significantly short in terms of providing adequate care and attention to its residents. The strength of these concerns has led several individuals to consider legal action and report the facility to regulatory authorities for elder abuse and neglect.

It is important to note that while the rehabilitation services and therapists at this facility receive some positive feedback, these compliments are overshadowed by the severe deficiencies noted in regards to daily care needs. Families are urged to advocate strongly for their loved ones' well-being and take action if they observe any signs of neglect or inadequate care.

Sterling Heights, Michigan, offers a range of amenities and services in close proximity to potential senior living options. From restaurants like Great Baraboo Brewing Company and El Charro Mexican Restaurant to cafes such as Biggby Coffee and Starbucks, there are plenty of dining options to choose from. Nearby pharmacies like CVS Pharmacy and Rite Aid provide convenient access to medication and healthcare supplies. For outdoor recreation, residents can enjoy parks like Dodge Park and McKinley Park. Medical facilities like McLaren Macomb and St John Macomb Hospital ensure quality healthcare services are readily available. Additionally, there are places of worship such as Shelby Bible Church for spiritual support. With easy access to theaters like MJR Partridge Creek Digital Cinema 14, seniors have opportunities for entertainment and social engagement within the community.

Restaurants

• Great Baraboo Brewing Company (1.5 miles)
• Gator Jake's Bar & Grill (2.3 miles)
• J. Baldwin's (2.5 miles)
• McDonald's (2.6 miles)
• McDonald's (2.6 miles)
• Popeyes Louisiana Kitchen (2.7 miles)
• El Charro Mexican Restaurant (3.1 miles)

Pharmacies

• CVS Pharmacy (1.5 miles)
• Rite Aid (1.9 miles)
• Meijer Pharmacy (2 miles)
• Meijer Pharmacy (2.1 miles)
• Meijer Pharmacy (2.2 miles)
• Rite Aid (2.4 miles)
• Walgreens (2.7 miles)

Parks

• Dodge Park (1.8 miles)
• Clinton Township Parks & Recreation (3.2 miles)
• McKinley Park (3.5 miles)
• Whispering Woods Park (4.7 miles)
• Wilson Park (5.1 miles)
• Waldenburg Park (5.5 miles)

Cafes

• Biggby Coffee (1.9 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.1 miles)
• Starbucks (4.6 miles)
• Panera Bread (4.8 miles)
• Starbucks (5.4 miles)
• Starbucks (5.6 miles)

Physicians

• Midwest Center For Dermatology (3.6 miles)
• Henry Ford Macomb Family Medicine & Gynecology (3.6 miles)
• Mmi Dr M Chen (3.7 miles)
• Partridge Creek Center For Womens Health (4.4 miles)
• McLaren Building (4.9 miles)
• St John Ob/Gyn Associates (5.1 miles)
• Sterling Physicians (5.3 miles)

Theaters

• MJR Partridge Creek Digital Cinema 14 (4 miles)
• AMC Star Gratiot 15 (4.6 miles)
• AMC Forum 3 (4.9 miles)

Hospitals

• McLaren Macomb - Emergency Department (4.7 miles)
• St John Macomb Hospital (4.9 miles)
• St John Macomb-Oakland Hospital Warren Emergency Care (4.9 miles)

Places of Worship

• Shelby Bible Church (5.1 miles)
• St Peter Catholic Church (5.8 miles)