Southshore Health Care Center in Rockland, MA
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Information last verified:
115 North Avenue, Rockland, MA 02370
For more information about senior living options: (844) 490-3973
Ambassador Yubi is an open and caring person who always has a smile and a friendly hello. The staff was wonderful. The place seemed friendly for what it is, and everyone encountered was polite and friendly. The staff here are amazing, and admissions and the front desk are always so helpful. South Shore Rehab is highly recommended, with residents receiving high-quality care. The PT and OT staff worked hard to help residents walk again. There are a few good nurses and PT/OT staff.
The facility is not clean and smells horribly. The staff would only help her shower once a week and rarely changed her clothes. The staff had no idea where residents were and failed to supervise. The place is a disgrace that offers little to no care or supervision. Staff never come to residents’ aid and act as if there are no rules. A patient was left in urine and feces for hours, and attempts were made to hush the incident. The administrator is mean and tells residents to buy their own items. There is a persistent mice infestation that has not been fixed. The call button responses can take hours, leaving patients in pain or unsafe. The food is not good or safe, with choking hazards and under/overcooked items. The staff steal patients’ valuables and money, and sometimes food. No one answers the phone, and communication is poor.Southshore Health Care Center in Rockland is best suited for families pursuing short-term rehabilitation with strong, hands-on oversight from loved ones, and for residents who can tolerate an aging facility with uneven staffing and maintenance. It is not a fit for those who require steady, reliable supervision, spotless hygiene, and consistently responsive care. Families that need transparent, predictable service and a consistently clean environment will likely be disappointed. This community rewards active involvement and careful monitoring, because the day-to-day experience can swing dramatically based on who is working and how quickly calls for help are answered.
Those considering alternatives should note that this center presents particular risks for residents with dementia or high safety needs, where lapses in supervision and delayed assistance become a serious concern. Prospective families should also look elsewhere if a clean, pest-free setting, reliable housekeeping, and prompt, dignified resident treatment are nonnegotiables. If the priority is high-quality rehab with strong, steady oversight, other local options often deliver more consistent staffing patterns, better infection control, and fewer reports of equipment and supply shortages. In short, this is a facility to tour with a critical eye on daily operations and staff responsiveness.
On the upside, a minority of reviews highlight genuine care from some staff members, admissions personnel, and front-desk personnel who attempt to be helpful and courteous. A few residents and families singled out PT and OT teams as capable and focused on rehabilitation goals, with one account crediting therapy staff for meaningful progress in walking and mobility. There are reports of individual nurses and aides who were attentive and compassionate, suggesting that adequate care can be delivered in the right moment by the right people. These glimmers of quality demonstrate that the capability to help exists within the workforce, even as it is unevenly realized.
The overwhelming weight of the reviews paints a far less favorable picture. Chronic problems include filthy conditions, unpleasant odors, and outdated surroundings that feel neglected. Instances of long delays for assistance, sometimes hours after a call light, and residents left uncomfortable or unmonitored are recurring themes. Mice, damaged or dirty furnishings, and reports of food that lacking safety or nutritional quality appear repeatedly. Medication handling, room cleanliness, and even basic respect and privacy are described as inconsistent. Reports of valuables or belongings going missing, along with confrontational or dismissive staff behavior, further erode trust in daily operations and safety.
In weighing the pros against the cons, the positives related to rehab potential and sporadic compassionate care cannot counterbalance the systemic gaps in safety, cleanliness, and responsiveness. The bad experiences, medically meaningful delays, odor and sanitation concerns, pest problems, and complaints about theft or mismanagement, taint any possible rehabilitation gains. For families with the option to choose elsewhere, those options align more closely with the expectations for dignity, security, and reliable care. Southshore may still serve an occasional resident well when families commit to vigilant oversight and possible advocacy to secure timely assistance and clean conditions, but the odds of a consistently positive outcome are not favorable for the broader population.
Potential buyers should approach with a clear checklist before enrollment. Tour the facility at varying times to observe call-light response, talk to current residents and families about routine, and review recent incident reports and housekeeping schedules. Ask pointed questions about pest control, Meals and Nutrition safety, medication handling, and the maintenance of assistive devices. Seek concrete commitments on staffing ratios during peak hours, and request involvement from a patient advocate or family liaison to monitor daily care. If these assurances cannot be obtained, or if the current operation reveals systemic gaps, alternatives should be pursued without hesitation.
96 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (16 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Southshore Health Care Center in Rockland, MA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
The center boasts a variety of amenities to cater to the needs and interests of its residents. There is a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for those who need assistance getting around, and there is also a computer center with Wi-Fi/high-speed internet access for staying connected with loved ones.
Dining at Southshore Health Care Center is an exceptional experience, with restaurant-style dining in a spacious dining room. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, meal preparation and service are provided, taking the stress out of cooking for residents.
Residents can engage in various activities to stay active and social. The fitness room offers exercise programs tailored to individual needs, while planned day trips and scheduled daily activities provide opportunities for fun and exploration. Resident-run activities allow individuals to contribute their skills and interests.
The surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals all located nearby. This ensures that residents have easy access to necessary services and amenities.
Care services at Southshore Health Care Center are designed to meet individual needs around-the-clock. A 24-hour call system provides peace of mind knowing help is just a phone call away. Trained staff offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly and on time.
Residents with specific dietary requirements such as diabetes diets or special dietary restrictions receive personalized attention from the staff who tailor meals accordingly. Mental wellness programs focus on promoting emotional well-being.
Transportation arrangements are available both for non-medical purposes as well as transportation to doctor's appointments. Move-in coordination is provided to assist residents in transitioning smoothly into their new home.
Southshore Health Care Center offers a warm and welcoming environment where residents can enjoy the freedom of independent living while receiving the support they need.
Southshore Health Care Center is located at 115 North Avenue, Rockland, MA 02370 in Plymouth County, Massachusetts
Southshore Health Care Center on seniors.fyi includes 13 photos including images showing dining, landscaping, interior, architecture, exercise equipment, decor, bathroom, windows, and more.
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