Southshore Health Care Center

Save

  • Interior

    An elegant dining room setup with neatly arranged tables and chairs, featuring warm lighting and tasteful decor.

  • Decor

    A beautifully arranged dining room featuring elegant tables and chairs, enhanced by tasteful decor.

  • Building

    A modern building surrounded by lush greenery under a clear blue sky.

  • Architecture

    Entrance of a building with glass doors and landscaped bushes.

  • Bedroom

    A cozy patient room featuring two beds, natural light pouring in from the window, and decorative touches for a comforting atmosphere.

  • Trees

    A quiet neighborhood scene under a cloudy sky, with vehicles parked along the road and trees lining the area.

  • Windows

    A hospital room with two beds and a bright window letting in sunlight.

  • Bathroom

    An accessible bathroom equipped with a toilet and sink.

  • Exercise Equipment

    A well-equipped therapy room featuring various exercise tools and a bench for rehabilitation.

Southshore Health Care Center

115 North Avenue, Rockland, MA 02370

For more information about senior living options: (844) 490-3973

2.4 from 37 reviews
5 stars
11
4 stars
1
3 stars
1
2 stars
3
1 stars
21

Skilled Nursing Facility

What level of care are you interested in?

Assisted Living

Memory Care

Independent Living

Skilled Nursing Facility

Continuing Care Retirement Community (CCRC)CCRC

Other


Request a tour at Southshore Health Care Center

    Overall Review of Southshore Health Care Center

    Pros

    • pro Ambassador Yubi is an open and caring person who always has a smile and a friendly hello.
    • pro The staff was wonderful.
    • pro There were a few good nurses, and PT and OT staff were good.

    Review

    A troubling pattern emerges across numerous accounts of South Shore Rehab, painting a picture of a facility where safety, hygiene, and compassionate care appear severely compromised. Families describe environments that feel neglected and even hazardous, where cleanliness is inconsistent at best and odor and clutter are constant reminders of a lack of diligent upkeep. Several reviewers insist that their elderly loved ones arrived with dementia or other vulnerabilities and left worse off, with accounts of unclean rooms, stale smells, and insufficient attention to basic daily needs. The sense conveyed is that the place looks decent from the outside, but inside it is permeated by noise, disorganization, and neglect that put residents at risk.

    A core thread running through the reviews is the chronic failure to meet basic care and supervision needs. Numerous comments highlight infrequent assistance with activities of daily living, such as showers occurring only once a week and clothes going unchanged for days. Families recount residents who wander due to dementia without adequate monitoring, leaving caregivers to fear for their loved ones' safety. There are repeated anecdotes of patients missing, or staff not knowing where someone is, which raises serious concerns about security, proper supervision, and accountability. The stories of falls and rapid declines after admission are deeply alarming to those who trusted the facility with their relatives' well-being.

    Staff responsiveness and reliability are recurring points of contention. Several reviewers claim that the call buttons yield long delays - sometimes an hour or more before help arrives - and that staff seem overwhelmed, detached, or even indifferent. In some cases, family members describe staff who appear to avoid responsibilities, engage in inappropriate behavior, or respond with hostility when confronted about problems. There are mentions of staff leaving a patient in urine or failing to provide timely assistance, and of the perception that management can be dismissive when concerns are raised. One reviewer even describes feeling pressured or interrogated after posting a review, suggesting a culture in which complaints are met with attempts to suppress them rather than address the underlying issues.

    Food quality and safety are cited as significant concerns. Reviewers report unsafe feeding practices, including choking hazards such as corn being given to elderly residents. Food is described as unappetizing and inadequately prepared, with complaints about both undercooked vegetables and overcooked meat. Some readers express that dietary needs were not respected - one account mentions a high-protein diet that kitchen staff ignored. Taken together, these food-related complaints reinforce a broader sense that the facility does not prioritize nutrition or safety in meals, which can be especially critical for elderly patients recovering from illness or surgery.

    A pervasive sense of environmental and facility-related problems also figures prominently. Mice infestations are mentioned as a persistent and non-resolved issue, contributing to a perception of unsanitary conditions. There are references to broken or inadequate amenities, such as a malfunctioning ice machine, and to patients dealing with equipment and housekeeping failures that worsen daily life in the rehab setting. Several accounts describe rooms that are not clean or maintained to a reasonable standard, with reviewers noting dirty rugs and rooms that feel more neglected than rehabilitative. The combination of pests, cleanliness concerns, and subpar maintenance creates an atmosphere that many readers describe as unsafe and demoralizing.

    Interactions with staff are frequently described as lacking kindness, respect, and dignity. Although a few caregivers are singled out as having been helpful or friendly, the overwhelming sentiment is that many staff members are unapproachable or rushed to the point of neglect. The tone of some entries suggests a culture where patient needs are secondary to other concerns, and where partners and families must fight for attention, answers, and proper care. In one instance, a reviewer praised a nurse who was understanding, but noted the need for neutrality due to professional obligations, underscoring a broader concern about how frontline staff balance duty with the realities of an overburdened system. Another review mentions a particular staff member who was kind and communicative, but the overall experience remains tainted by the surrounding complaints.

    Personal testimonies include vivid, emotionally charged narratives about loved ones sustaining injuries, feeling exposed to danger, and enduring long waits for assistance. A number of accounts describe medical or physical harm - someone who fell and declined, a husband who could not walk or be safely transferred without help, and repeated instances of pain that went unaddressed for extended periods. In some cases, families report that management or staff acted defensively or even retaliated against reviewers, creating an impression of a culture that suppresses feedback rather than using it to drive improvements. Such patterns contribute to a sense that the facility's leadership may culture an environment where patient safety is compromised and family concerns are dismissed.

    Despite the negativity, there are a few mentions of positive elements within the facility: a handful of staff described as caring or competent, and a few instances of effective therapy sessions or practical assistance from physical and occupational therapy teams. One reviewer even calls out an ambassador who embodies warmth and approachability. Yet these glimpses of supportive care feel overshadowed by the weight of the persistent complaints across multiple domains - cleanliness, safety, responsiveness, nutrition, and overall respect for residents' dignity.

    In sum, the collection of experiences portrays a residence that many families would rather avoid for their loved ones. The recurring themes of inadequate supervision, delayed response times, questionable hygiene, pest issues, unsafe meals, and a perceived lack of empathy from a substantial portion of the staff collectively fuel a strong warning against admission. For anyone considering South Shore Rehab, the prevailing guidance echoed by these accounts is to seek alternatives that place patient safety, dignity, and reliable, attentive care at the forefront.

    Features

    Housing

    • 96 resident community capacity 96 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Gen Edw L Logan International (16 miles away) Gen Edw L Logan International (16 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Southshore Health Care Center in Rockland, MA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.

    The center boasts a variety of amenities to cater to the needs and interests of its residents. There is a beauty salon where residents can pamper themselves, as well as cable or satellite TV for entertainment. Community-operated transportation is available for those who need assistance getting around, and there is also a computer center with Wi-Fi/high-speed internet access for staying connected with loved ones.

    Dining at Southshore Health Care Center is an exceptional experience, with restaurant-style dining in a spacious dining room. Special dietary restrictions are accommodated to ensure that every resident's nutritional needs are met. Additionally, meal preparation and service are provided, taking the stress out of cooking for residents.

    Residents can engage in various activities to stay active and social. The fitness room offers exercise programs tailored to individual needs, while planned day trips and scheduled daily activities provide opportunities for fun and exploration. Resident-run activities allow individuals to contribute their skills and interests.

    The surrounding area offers convenience with cafes, parks, pharmacies, physicians' offices, restaurants, and hospitals all located nearby. This ensures that residents have easy access to necessary services and amenities.

    Care services at Southshore Health Care Center are designed to meet individual needs around-the-clock. A 24-hour call system provides peace of mind knowing help is just a phone call away. Trained staff offer assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that medications are taken correctly and on time.

    Residents with specific dietary requirements such as diabetes diets or special dietary restrictions receive personalized attention from the staff who tailor meals accordingly. Mental wellness programs focus on promoting emotional well-being.

    Transportation arrangements are available both for non-medical purposes as well as transportation to doctor's appointments. Move-in coordination is provided to assist residents in transitioning smoothly into their new home.

    Southshore Health Care Center offers a warm and welcoming environment where residents can enjoy the freedom of independent living while receiving the support they need.

    Nearby Places of Interest

    Pharmacies

    • CVS Pharmacy (1 miles)
    • Walgreens (1 miles)
    • CVS Pharmacy (2 miles)
    • Walgreens (3.1 miles)
    • CVS Pharmacy (3.3 miles)
    • CVS Pharmacy (4.5 miles)
    • Walgreens (4.6 miles)

    Restaurants

    • China Plaza Restaurant (1.1 miles)
    • Uncle Charlie's (2.1 miles)
    • McDonald's (3.4 miles)
    • McGuiggan's Pub (3.9 miles)
    • McDonald's (4 miles)
    • Chick-Fil-A (4.1 miles)
    • K C's Pub & Grill (4.2 miles)

    Cafes

    • Marylou's News (2.2 miles)
    • Starbucks (4.1 miles)
    • Slacktide Coffee Roaster (5.7 miles)
    • Target T2693 Braintree (8 miles)
    • Panera Bread (8 miles)

    Physicians

    • Angels Neurological Ce (2.3 miles)
    • South Shore Orthopedics (2.9 miles)
    • Eye Health Services (4.2 miles)
    • Beth Israel Deaconess Healthcare Bridgewater (4.8 miles)
    • Outpatient Department Signature Healthcare - Brockton Hospital (4.8 miles)
    • Kool Smiles (5.2 miles)
    • Harvard Vanguard Medical Associates (6.5 miles)

    Hospitals

    • South Shore Hospital (2.6 miles)
    • South Shore Hospital (3.3 miles)
    • Signature Health Care (4.8 miles)
    • Va Medical Center-Brockton (8.4 miles)

    Parks

    • Whitman Town Park (3.7 miles)
    • Great Esker Park (4.6 miles)
    • Braintree Highlands Community Playground (5.4 miles)
    • Memorial Field (6.9 miles)
    • Bare Cove Park (7.1 miles)
    • East Bridgewater Common (7.4 miles)
    • Webb Memorial State Park (8.5 miles)

    Transportation

    • MBTA Braintree Station (6.4 miles)
    • West Hingham Commuter RailStation (7 miles)

    Places of Worship

    • Annunciation Greek Orthodox Church (6.7 miles)
    • First Baptist Church (7 miles)

    Theaters

    • Showcase Cinema de Lux Randolph (7.4 miles)
    • AMC Braintree 10 (8.1 miles)

    Frequently Asked Questions

    Where is Southshore Health Care Center?
    What photos are available for Southshore Health Care Center in Rockland, Massachusetts?

    Nearby Communities

    Skilled Nursing Facility in Nearby Cities

    Related Resources

    • what to say to someone who is grievingCompassionate Conversations: How to Comfort Someone Who Is Grieving

      The article highlights the importance of empathy and open communication when comforting someone who is grieving, noting that grief is unique to each individual and emphasizing the need for sincere expressions of condolence, active listening, and ongoing support. It also addresses cultural differences in mourning practices and encourages tailored approaches to provide effective comfort.

    • home care aideHome Health Care Aides: Understanding Their Role and Supporting Your Family

      Home health care aides provide vital medical and non-medical support to individuals at home, assisting with daily living activities and promoting emotional well-being, while the demand for these services increases due to an aging population. Families benefit from in-home care's flexibility and cost-effectiveness but face challenges like scheduling consistency and caregiver turnover.

    • uti in elderlyUrinary Tract Infections in Older Adults: Comprehensive Insights on Symptoms, Treatment, and Prevention

      Older adults with urinary tract infections (UTIs) often present atypical symptoms, complicating diagnosis due to factors like incomplete bladder emptying and chronic health conditions that increase their susceptibility. Effective management involves prompt treatment with antibiotics, hydration, and preventive strategies while minimizing antibiotic resistance and focusing on holistic care approaches.


    Get Pricing Ask A Question Schedule A Tour Contact Senior Advisor