South Shore Rehabilitation and Skilled Care Center is a nursing home community in Rockland, MA.
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South Shore Rehabilitation and Skilled Care Center in Rockland, MA
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115 North Ave, Rockland, MA 02370
To contact a resident: (781) 878-3308
For more information about senior living options: (866) 208-4318
Residents describe slow help and inconsistent supervision.
Multiple reviews complain that help is delayed or not reliably answered after a call button is pressed. Some families say staff either do not come to assist right away or fail to respond when residents need help with basic care. A few accounts also describe communication problems, including phones not being answered.
Several reviews mention filthy rooms and unpleasant smells.
A recurring theme is a lack of cleanliness, with residents and visitors describing rooms as filthy or stinky. Some reviews also mention poor hygiene practices, including residents being left in urine or feces for long periods. Others point to unaddressed issues like visible pests and gross conditions that families found unacceptable.
Residents describe maintenance lapses including pests and temperature control.
Several reviews mention rodent or pest problems, including mice being seen in residents’ rooms and rodent issues not being fixed. Families also describe the facility as outdated or with broken items. One review specifically raises a lack of air conditioning during hot weather and says residents were forced to stay in a hot activity room.
Food quality and safe diet handling come up often.
Reviews repeatedly criticize the food, calling it unsafe, not good, or poorly prepared. One family describes diet issues, including a high-protein diet being ignored. Another review mentions texture or choking hazard concerns for an elderly resident, while another says the food was kind of lousy even though recovery progressed.
Some families report missing valuables and items.
A few reviews allege that patient property, valuables, or personal items go missing. Some describe theft of valuables or cell phones, and others report that items were stolen or broken. One review also says medications and clothes were kept even after a short stay.
Rehab experiences range from active therapy to little treatment.
Some reviewers describe PT and OT staff working hard and helping with recovery. Others say the therapy experience was weak, with residents mostly sitting in their rooms or not being taken for rehab, even when mobility was limited. A separate review ties decline and injury to the rehab stay, adding to the overall mixed picture.
Many reviewers describe staff as friendly and caring.
Across multiple reviews, visitors and families describe staff members as polite, friendly, and caring. Some specifically mention nurses and aides being accommodating and taking time to explain what is going on, along with being responsive to needs. These positive accounts stand alongside other reviews that are highly critical, so experiences appear inconsistent.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Skilled Nursing Facility
Gen Edw L Logan International (16 miles away)This part of Rockland, Massachusetts offers a convenient and diverse array of amenities for seniors considering the area for living. With several pharmacies, restaurants, cafes, physicians offices, hospitals, parks, transportation options, places of worship, and theaters within a relatively short distance, residents have easy access to essential services and recreational opportunities. The presence of reputable healthcare facilities like South Shore Hospital and Eye Health Services ensures quality medical care nearby. Additionally, the proximity to parks such as Whitman Town Park and Bare Cove Park provides opportunities for outdoor activities and relaxation. The convenience of MBTA Braintree Station for public transportation and various dining options like China Plaza Restaurant and Panera Bread contribute to the overall appeal of this neighborhood for senior living.
South Shore Rehabilitation and Skilled Care Center is located at 115 North Ave, Rockland, MA 02370 in Plymouth County, Massachusetts
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