South Shore Rehabilitation and Skilled Care Center in Rockland, MA

Pros

• The staff are described as wonderful, caring, and accommodating.
• The PT and OT staff were praised for helping the patient walk again.
• Admissions and the front desk are described as helpful and friendly.
• The staff are praised as amazing, caring, and attentive to residents’ needs.
• Ambassador Yubi is described as an open, caring person who always has a smile.
• A reviewer found the facility to be friendly and the healthcare workers to be polite and helpful.

Cons

• The facility is dirty and smells horribly, with poor overall cleanliness.
• The staff rarely help residents and fail to provide adequate supervision.
• Residents are left waiting for help for hours after pressing the call button.
• There is a mice infestation and overall neglect of care.
• The food is unsafe or of very poor quality and dietary needs are ignored.
• Staff are rude, careless, or even steal residents’ valuables or food.
• The environment is outdated and unprofessional, with issues like no air conditioning in heat.
• The place should be closed and is not recommended for anyone.

Review

This community is best suited for families pursuing a short-term rehabilitation stay where progress in therapy is possible but only if a vigilant family is prepared to supervise closely and push for accountability every day. In practice, the best outcomes tend to happen when relatives or legally designated advocates are on site frequently, requesting timely assistance, auditing meals and medications, and steering the care plan toward tangible rehabilitation goals. For a patient who arrives able to participate in PT/OT and who can tolerate varying staffing levels, there can be moments of genuine progress. However, this option is not a good match for those needing a dependable, clean, long-term home or for anyone with significant memory care needs, mobility challenges, or complex medical supervision.

Explicitly, those considering alternatives should look elsewhere if dementia or Alzheimer’s care is a primary need, if long-term custodial care is anticipated, or if a consistently high standard of cleanliness and safety is non-negotiable. Multiple reviews flag ongoing cleanliness problems, pest issues, and outdated facilities, all of which compound daily care challenges for frail or memory-impaired residents. Families should also be wary if 24/7 supervision is essential, if rapid response to call buttons is non-negotiable, or if predictable, respectful treatment by staff is a must. In short, for residents who require steady, professional oversight and a consistently well-maintained environment, smarter options exist.

The positive threads that do surface, the occasional compassionate nurse, a few dedicated aides, and therapists who push residents to recover, do not reliably counterbalance the larger, recurring concerns. When therapy staff are attentive, residents can make measurable gains, yet these moments are uneven and often overshadowed by reports of delayed responses to calls, infrequent assistance with basic tasks, and a sense that staff duty hours fluctuate with administration. Visitors sometimes encounter friendly front-desk personnel or admissions staff, but that warmth frequently does not translate into sustained, reliable daily care. In sum, the potential rehabilitation upside is real, but it is uneven and frequently undermined by systemic problems.

Safety and maintainability emerge as persistent red flags. Several accounts describe wandering residents who lack adequate supervision, injury risk without timely aid, and rooms that feel unsafe or poorly maintained. Rodent activity, stale odors, and outdated equipment repeatedly surface, signaling a facility that struggles to keep the environment clean and functional. Food quality also matters here, with reports of undercooked vegetables, choking hazards, and general dissatisfaction that can affect nutrition during recovery. The combination of environmental issues, inconsistent staffing, and reports of belongings going missing creates a fraught backdrop for anyone hoping to rely on this setting as a secure, respectful home or a stable rehabilitation pathway.

For families evaluating this center, critical next steps are concrete and practical. Tour with a focus on staffing patterns: how quickly call bells are answered, how many aides are on shift, and whether therapy staff are integrated into daily routines rather than isolated to designated times. Ask for recent incident logs, cleaning schedules, and pest control history. Inspect resident rooms, common areas, and the condition of rehab equipment; verify the temperature controls and the responsiveness of maintenance. Before deciding, demand a clear, written plan for nutrition management, med pass timing, and personal item security, then compare against other local options that offer more consistent staffing, cleaner environments, and a proven commitment to resident dignity.

Ultimately, this facility is not a first choice for most families, especially those prioritizing reliable long-term safety, memory-care support, and consistently clean surroundings. The strongest cases to consider alternatives arise when a loved one requires steady supervision, meaningful daily care, and a risk-averse setting. If cost pressures or limited availability force a choice here, insist on an explicit, aggressive care plan, regular progress updates, and a structured escalation path for any care lapses. The goal remains clear: maximize rehabilitation potential while minimizing exposure to the recurring gaps that haunt this center.

This part of Rockland, Massachusetts offers a convenient and diverse array of amenities for seniors considering the area for living. With several pharmacies, restaurants, cafes, physicians offices, hospitals, parks, transportation options, places of worship, and theaters within a relatively short distance, residents have easy access to essential services and recreational opportunities. The presence of reputable healthcare facilities like South Shore Hospital and Eye Health Services ensures quality medical care nearby. Additionally, the proximity to parks such as Whitman Town Park and Bare Cove Park provides opportunities for outdoor activities and relaxation. The convenience of MBTA Braintree Station for public transportation and various dining options like China Plaza Restaurant and Panera Bread contribute to the overall appeal of this neighborhood for senior living.

Pharmacies

• CVS Pharmacy (1 miles)
• Walgreens (1 miles)
• CVS Pharmacy (2 miles)
• Walgreens (3.1 miles)
• CVS Pharmacy (3.3 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.6 miles)

Restaurants

• China Plaza Restaurant (1.1 miles)
• Uncle Charlie's (2.1 miles)
• McDonald's (3.4 miles)
• McGuiggan's Pub (3.9 miles)
• McDonald's (4 miles)
• Chick-Fil-A (4.1 miles)
• K C's Pub & Grill (4.2 miles)

Cafes

• Marylou's News (2.2 miles)
• Starbucks (4.1 miles)
• Slacktide Coffee Roaster (5.7 miles)
• Target T2693 Braintree (8 miles)
• Panera Bread (8 miles)

Physicians

• Angels Neurological Ce (2.3 miles)
• South Shore Orthopedics (2.9 miles)
• Eye Health Services (4.2 miles)
• Beth Israel Deaconess Healthcare Bridgewater (4.8 miles)
• Outpatient Department Signature Healthcare - Brockton Hospital (4.8 miles)
• Kool Smiles (5.2 miles)
• Harvard Vanguard Medical Associates (6.5 miles)

Hospitals

• South Shore Hospital (2.6 miles)
• South Shore Hospital (3.3 miles)
• Signature Health Care (4.8 miles)
• Va Medical Center-Brockton (8.4 miles)

Parks

• Whitman Town Park (3.7 miles)
• Great Esker Park (4.6 miles)
• Braintree Highlands Community Playground (5.4 miles)
• Memorial Field (6.9 miles)
• Bare Cove Park (7.1 miles)
• East Bridgewater Common (7.4 miles)
• Webb Memorial State Park (8.5 miles)

Transportation

• MBTA Braintree Station (6.4 miles)
• West Hingham Commuter RailStation (7 miles)

Places of Worship

• Annunciation Greek Orthodox Church (6.7 miles)
• First Baptist Church (7 miles)

Theaters

• Showcase Cinema de Lux Randolph (7.4 miles)
• AMC Braintree 10 (8.1 miles)