Elmhurst Healthcare
Save743 Main Street, Melrose, MA 02176
For more information about senior living options: (844) 490-3973
The facility is described as exceptional and home-like, not like a hospital or nursing home. The staff are kind, encouraging, and motivating, with night staff described as phenomenal. The physical therapy program is amazing, sometimes twice daily, seven days a week. Patients can order food from outside, making them feel comfortable and welcome. The staff provide kindness and support when patients aren't feeling well. The night staff are incredible. CNAs, nurses, and other caregivers are repeatedly praised for being caring, attentive, and professional. Rooms are kept clean and well-maintained, with beds made and patients dressed. There are regular engaging activities for patients, such as movie days and other events. Staff are described as treating patients like family and providing outstanding support, including social workers and reception staff. The care teams develop individualized rehab plans and are highly skilled, especially the therapists. The facility offers pleasant views of the lake and fall foliage.
One reviewer described the facility as horrible, saying the aides were lazy and mean and the day nurse had a nasty attitude. They claimed the rehab consisted of walking patients to the dining room and sticking them on a pedal machine while staff sat at windows on cell phones and did not watch patients. They alleged staff lied when patients were hurt and silenced other patients who witnessed incidents. They argued the facility is all about money and questioned whether insurance companies should approve it. They reported feces on the visitor bathroom wall for a week. They described the place as totally run down with cover-ups and an odor of urine. They criticized the food as terrible and the facility as filthy, and said dialysis transportation was hardly provided. They claimed there was no communication about progress and that a nurse practitioner could not fill out FMLA forms.Elmhurst Rehab/Nursing Home in Melrose evokes a wide range of experiences from those who have trusted their loved ones to its care. On one hand, many residents and families describe Elmhurst as a place that truly feels like rehabilitation with a homey atmosphere, far from the sterility of a hospital or nursing home. They emphasize a caring, encouraging staff that goes above and beyond to help people feel welcome, comfortable, and motivated to recover. In these accounts, therapy is a central, active part of the day - sometimes two sessions a day, seven days a week - accompanied by staff who stay engaged and supportive even during the night. There are touching reminders of small but meaningful gestures, like staff bringing in hats to restore a sense of self, or a receptionist greeting visitors by name and with genuine care. The setting is described as pleasant, with a view of the lake and fall foliage adding to a sense of calm and welcome. For some, the combination of compassionate people, accessible therapy, and an inviting environment makes Elmhurst feel like a favorable choice for rehab.
Family members share heartfelt praise for specific individuals who made a tangible difference. One father's caregiver team is repeatedly called out for kindness and compassion, with the Physical Therapy Team singled out as amazing. Cleanliness in the patient's room - and routine attention to laundry, bathroom upkeep, and dressing - are cited as indicators of consistent, attentive care. The staff, including the receptionist, are described as welcoming and professional, with a focus on keeping families informed and involved. Activities such as movie days or "shake days" help keep patients engaged and give visitors occasions to feel welcome. These accounts culminate in strong recommendations for Elmhurst when a loved one needs rehab, reflecting a belief that the facility's strengths lie in its people, its daily routines, and its emphasis on a comforting, supportive environment.
Yet, the array of experiences at Elmhurst also includes pointed, negative reflections. Some reviewers describe the facility as horrible, criticizing aides for laziness and a daytime nurse for a negative attitude. Allegations include a rehabilitation approach that relies on passive activities like pedaling machines without supervision, with staff allegedly preoccupied with phones and not watching patients in need. Complaints extend to communication failures - patients or families feeling left out of progress updates - and to perceptions of financial motivation operating behind the scenes. Hygiene issues are mentioned, including a visitor bathroom with feces on the wall, and concerns about overall cleanliness and maintenance. There are vivid claims about delays in getting help with basic needs, such as using the bathroom, and accusations that patients were not adequately cared for or watched, prompting strong warnings to others considering Elmhurst.
There are also strong positive notes about individual caregivers who left lasting impressions despite mixed overall experiences. Several reviewers praise particular nurses and CNAs, including mentions of Jen, Christina, Sheila, and other night or day staff, who are described as caring, attentive, and compassionate. The social workers, too, receive high marks for helping families navigate care and keep everyone informed. In one review, a patient recovering from significant health challenges reports remarkable progress, regaining the ability to walk with the therapists' support, and even comparing the quality of care favorably to a larger, well-known hospital. Another reviewer highlights a second stay where the staff, including a nurse named Paul, a nurse named Michele, Christine, Christina, and Veronique, are described as wonderful and compassionate, with a social worker who kept the family in the loop and helped organize care. For these families, Elmhurst embodies reliable, capable rehab with a personal touch.
The most critical voices focus on serious lapses that could affect vulnerable patients. A few stories describe situations where the care team failed to communicate progress, neglected proper documentation, or failed to act on urgent needs, such as forms that affected a patient's job or essential arrangements like FMLA paperwork. Accusations of mismanagement include misplacing or ignoring a patient's belongings - dentures, phones, and personal devices - which adds to a sense of insecurity for families who rely on the facility to safeguard personal items. A particularly stern critique emphasizes odor and deterioration, suggesting that the facility's overall environment and responsiveness do not meet expectations. Taken together, these accounts reflect real anxieties about consistency, accountability, and the day-to-day reliability that families rely on when entrusting Elmhurst with a loved one's health and recovery.
In sum, Elmhurst Rehab/Nursing Home in Melrose presents a tale of two extremes. For many patients and families, it is a place of warmth, engaged therapists, clean rooms, and staff who treat residents with genuine kindness and respect. They celebrate the home-like atmosphere, the quality of physical and occupational therapy, and the sense of being part of a supportive community. For others, the experience is marred by concerns about staffing, communication, and basic care practices, with warnings about neglect, mismanagement, or inadequate attention to patient needs. The overarching message is that experiences at Elmhurst are highly individual and depend on the people involved, the specifics of the care plan, and how effectively families and patients are able to communicate with the team. Anyone considering Elmhurst would do well to visit, observe the daily routines, and discuss expectations with multiple staff members to determine whether the facility's strengths align with their own loved one's needs.
45 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
PrivatePrivacy is important for seniors as it allows them to maintain their independence, dignity, and sense of control over their own lives. It also gives them the space and freedom to relax, reflect, and engage in activities that bring them joy and fulfillment. Creating private spaces within senior living facilities is crucial for promoting overall well-being and quality of life.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (7 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Elmhurst Healthcare in Melrose, MA is an assisted living community that offers a wide range of amenities and care services to provide residents with a comfortable and convenient living environment. The community features fully furnished apartments with cable or satellite TV, a dining room for communal meals, and a kitchenette for residents who prefer to cook their own meals. The outdoor space and garden provides a peaceful and relaxing environment for residents to enjoy.
Housekeeping services are provided to ensure that the living spaces are always clean and tidy. Move-in coordination is available to assist new residents in settling into their new home smoothly. Wi-Fi/high-speed internet access is provided throughout the community, allowing residents to stay connected with family and friends.
The care services at Elmhurst Healthcare include 24-hour supervision to ensure the safety and well-being of all residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Specialized diets such as diabetes diet are catered for, and meal preparation and service are offered.
Medication management is provided to ensure that residents take their medications correctly and on time. A mental wellness program is also available, providing support for residents' emotional well-being.
Residents can participate in resident-run activities as well as scheduled daily activities organized by the community. Nearby cafes, parks, pharmacies, restaurants, transportation options, physicians' offices, and theaters provide opportunities for outings and social engagement.
Overall, Elmhurst Healthcare in Melrose, MA offers a comfortable assisted living community with a range of amenities and care services designed to meet the needs of its residents while promoting independence and an active lifestyle.
This part of Melrose, Massachusetts, offers a variety of amenities and services that cater to seniors' needs. There are several reputable physicians and pharmacies within close proximity, ensuring easy access to medical care. In terms of dining options, there is a mix of casual eateries like Liberty Bell Roast Beef and Seafood, as well as more well-known chains such as McDonald's. The area also boasts several parks and recreational areas for outdoor activities and relaxation. Transportation options are convenient with several MBTA stations nearby for those who prefer public transit. Additionally, there are cafes for socializing and enjoying a cup of coffee, as well as theaters for entertainment. Places of worship are also available for spiritual fulfillment. Overall, this part of Melrose provides a well-rounded community for seniors looking for a lively yet comfortable environment to call home.
Elmhurst Healthcare is located at 743 Main Street, Melrose, MA 02176 in Middlesex County, Massachusetts
Elmhurst Healthcare on seniors.fyi includes 6 photos including images showing windows, interior, park, natural light, outdoors, trees, fence, landscaping, and more.
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