405 River Street, Mattapan, MA 02126
For more information about senior living options: (844) 490-3973
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The nursing staff were amazing and the activities were engaging. The staff treat residents with kindness and respect. Mattapan is a great facility with long-tenured staff who know the residents well. Staffing has improved tremendously, enabling better patient care. The receptionists' welcoming smiles create a warm atmosphere. The food services cater to diverse ethnic backgrounds, especially the Haitian population. The new management team is great.
The facility is described as unprofessional with poor, delayed communication. A reviewer alleges a relative died in care and accuses staff of theft and indifference toward patients. There is a reported mouse infestation with traps and mice in patient rooms and a strong urine odor. The building is described as dilapidated and unsanitary, with calls for it to be shut down. Staff are described as rude and unprofessional, often arguing loudly in front of patients. A reviewer states clothes were lost and the facility is unsanitary, with bugs and stained curtains. The reception staff allegedly left a visitor on hold for 20 minutes. Several reviews advise against sending loved ones to this facility.The collection of reviews about Mattapan Health & Rehab Center reads like a mosaic of experiences, with many residents and families singing praise for the nursing and activities staff, while a notable subset raises serious concerns about safety, cleanliness, and communication. One reviewer, identified by the initials LLJ, captures a warmly earned appreciation: the nursing staff and activities team were "amazing," the care was thoughtful, and staff kindness and respect left a lasting impression. That voice emphasizes gratitude for the people who made a difference in daily life, and the sentiment is echoed by others who describe staff as patient, attentive, and dedicated to the residents' dignity.
Across several entries, the positive themes are consistent and specific. Families highlight long-standing staff who know the residents well, with many accounts praising the consistency and commitment of employees who have spent years at the facility. They point to warm receptionists, responsive social services, and a food program that acknowledges diverse cultural needs - especially a Haitian community and Creole-speaking staff - creating a sense of belonging for residents and their families. Reviewers frequently mention wound care, hospice, and rehabilitation services delivered with care and competence, and they note that the management team, while evolving, has brought improvements in staffing and operations that translate into better patient care. The sense that staff "take pride" in their work and that the facility is a welcoming, home-like environment is a recurring thread.
Other reviewers emphasize the quality of recreation, therapy, and social engagement as strengths. Acknowledgments of the activities program include organized outings, holiday events, and regular opportunities to participate in group activities. Several families commend the social services team for helping residents access community resources and for supporting safe transitions back home or into the community after discharge. The sentiment here is that, for many residents, Mattapan offers stability, familiarity, and a staff culture rooted in service - a place where people feel seen and treated with care.
Yet the same collection cannot be read as uniformly positive. A number of accounts describe troubling experiences that go beyond mere complaint. One reviewer recounts being placed in a room with older, less mobile individuals, followed by a troubling incident where an emergency cord appeared not to function, provoking fear that a family member's life could be endangered. The writer threatens formal legal action, asserting that the facility's safety systems may be compromised and describing the environment as not fit for animal care, let alone human residents. This perspective underlines a serious fear about responsiveness and safety that contrasts sharply with the more favorable narratives of care and kindness.
Even more alarming are a cascade of allegations about sanitation, pests, and overall facility conditions. Several reviewers claim a mouse infestation, visible traps, and odors that suggest poor sanitation. They describe stained curtains, unclean rooms, and a building that feels run-down or neglected. There are explicit statements that the place should be shut down, with critics arguing that staff rudeness, poor communication, and language barriers contribute to unsafe or unsatisfactory care experiences. In some of these accounts, families report lost personal items, mismanaged transportation for appointments, and meager or delayed responses to concerns, painting a picture of organizational chaos that undermines trust.
Add to that a spectrum of individual anecdotes: belongings lost in the course of residency, transportation hiccups that caused missed or rescheduled appointments, and reception experiences that left families waiting on hold for extended periods. Some reviewers note a disconnect between expectations and execution - where the presence of caring staff does not always translate into reliable systems, timely communication, or consistent quality in every unit or shift. There are also explicit warnings to prospective families: do not send loved ones here. Taken together, these stories convey a sense that, while there are dedicated people delivering heartfelt care, structural and operational problems can undermine safety, dignity, and confidence.
On balance, the narrative around Mattapan Health & Rehab Center is a complex one. It includes heartfelt testimonials to a compassionate, stable staff and a culture that values residents and their families, alongside a chorus of distressing claims about safety gaps, cleanliness, and organizational effectiveness. Some reviews celebrate a facility that remains a home for many residents and a place where staff know residents for years, while others portray a setting that requires urgent attention from leadership to address staffing consistency, facility conditions, and communication with families. A few reviewers even acknowledge improvements under new management, suggesting that positive change is possible where leadership priorities align with patient safety and quality care.
For families considering Mattapan, the message from these reviews is to weigh the strengths - dedicated, long-tenured staff; culturally responsive programs; meaningful activities; and a sense of family within the building - against the serious concerns raised by others. Prospective visitors and residents might want to speak with current residents and families, observe the care in different units, verify the status of safety systems such as emergency cords, and inquire about sanitation and maintenance practices. The facility's community and the care values expressed by many staff are evident, but the experiences reported here indicate that experiences can vary widely by department, shift, and management context. In short, Mattapan Health & Rehab Center appears to be a place where genuine kindness and professional dedication exist alongside significant, sometimes urgent, concerns that prospective families should carefully assess.
85 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (8 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Mattapan Health & Rehabilitation Center in Mattapan, MA is a premier assisted living community that offers a wide range of amenities and care services to enhance the lives of its residents.
Residents can enjoy the convenience of having their beauty needs met at the on-site salon, as well as access to cable or satellite TV for entertainment. Community operated transportation is available for outings and appointments, while the computer center allows residents to stay connected and engaged with technology.
Meals are served in a spacious dining room with restaurant-style dining, ensuring that residents receive nutritious and delicious food. Housekeeping services are provided to keep living spaces clean and tidy, while move-in coordination helps make the transition process seamless for new residents.
The community boasts several recreational areas including a fitness room for physical activity, a gaming room for leisurely enjoyment, and a small library for quiet reading. Outdoor space provides an opportunity for fresh air and relaxation in the beautiful garden.
Regarding care services, residents can rest assured knowing that they have access to 24-hour call systems and supervision, ensuring their safety at all times. Trained staff members are available to assist with activities of daily living such as bathing, dressing, and transfers. Medication management is also provided to ensure that residents receive their prescribed medications accurately.
The community understands the importance of mental wellness and offers a dedicated program to support residents' emotional and psychological well-being. Special dietary restrictions are accommodated through diabetes diets and other dietary modifications.
Residents can take advantage of transportation arrangements both for non-medical purposes and specifically for doctor's appointments. For those who prefer staying on-site, there is a wellness center where various health-related activities take place.
In terms of connectivity, Wi-Fi/high-speed internet service is available throughout the facility.
Additionally, concierge services are provided to cater to residents' individual needs. Fitness programs keep residents active and healthy while planned day trips offer opportunities for exploration outside the community. Resident-run activities and scheduled daily activities ensure that there is always something engaging to participate in.
The community also takes pride in its location, with several cafes, parks, pharmacies, physicians, restaurants, transportation options, theaters, and hospitals conveniently nearby. This provides easy access to various amenities and healthcare services for residents.
Overall, the Mattapan Health & Rehabilitation Center offers a comprehensive and enriching assisted living experience, providing residents with the support they need to live a vibrant and fulfilling life.
Mattapan Health & Rehabilitation Center is located at 405 River Street, Mattapan, MA 02126 in Suffolk County, Massachusetts
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