Dexter House Healthcare in Malden, MA
Save120 Main Street, Malden, MA 02148
For more information about senior living options: (844) 490-3973
At Dexter House Healthcare, the monthly cost for a semi-private room is $7,350, which exceeds both the average rates in Suffolk County and those across Massachusetts. Specifically, the local county rate stands at $5,616, while the state average is slightly higher at $5,805. This indicates that while Dexter House may offer specialized services or amenities that justify its pricing, it does mark a significant premium compared to the surrounding options. Families considering care at Dexter House should weigh these costs against the quality of care and services provided to determine if it aligns with their needs and expectations.
| Floor plans | Dexter House Healthcare | Suffolk County | Massachusetts |
|---|---|---|---|
| Semi-Private | $7,350 | $5,616 | $5,805 |
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the staff was caring and the place was clean. the nurses and aides were responsive. therapy did a good job. the place is clean. the staff has been really kind and down-to-earth. They seem to genuinely care, which makes a big difference. There's stuff for residents to do, and the vibe overall is pretty calm and positive. doesn't feel cold or overly "medical," which I was a little worried about at first. Nothing fancy, just good, steady care - and that's really all we wanted. Patricia and Jeff were outstanding CNA's. Eli and Kumari were excellent nurses. The nursing staff was pleasant and caring. Dexter House is an outstanding facility, especially during this pandemic. The staff has been wonderful to my father. Nice place and good staff. Staff is caring, and helpful. This is my second stay here for short term rehab. Staff treats residents with dignity & respect. Staff is very nice and very patient.
Patient care doesn't exist here; staff neglect patients and administer pills whenever they deem fit. The facility is dirty and smells of urine throughout the building. Staff sit around when residents are in pain and delay giving pain medications. Nurses ignore patients' requests to fix basic needs, like adjusting a TV. The service is very poor, and belongings can be stolen when residents leave for a hospital visit. The facility should have been shut down years ago. There were rodents roaming around, and some staff sedate patients while turning off call buttons to take breaks. The food quality is prison-like at best. Wi-Fi is not working, and maintenance issues go unresolved. The rooms are old and dirty with broken furniture and inadequate seating. Some staff members are rude and do not follow proper cleaning protocols. Management is unresponsive to calls or concerns.Dexter House Healthcare in Malden is best suited for families seeking a modest, no-frills post-acute option where staff are approachable and patient care is anchored in basic daily routines. This community tends to appeal to those prioritizing cleanliness, a calm atmosphere, and dependable, down-to-earth aides who are responsive to day-to-day needs. The strongest positives come from residents and families who value straightforward rehab support, a nonclinical vibe, and approachable management that is willing to communicate. The building may not be sparkling new, but the rhythm of care feels steady enough for families looking to keep medical expectations practical and focused on routine, rather than high-acuity intervention.
Those considering alternatives should note several red flags that recur across reviews. A significant portion of feedback highlights serious concerns about safety, cleanliness, and accountability: reports of lingering odors, dirty conditions, and broken or inadequate room furnishings; frequent comments about delays or failures in pain management, and inconsistent administration of medications. Instances of call-button neglect, unaddressed falls, and accusations of staff disrespect or disengagement appear repeatedly, sometimes accompanied by complaints about mismanagement and unresponsiveness from leadership. For families whose top priorities are rigorous infection control, predictable staffing, and verifiable safety protocols, these patterns point toward seeking a facility with a stronger track record.
The primary pros at Dexter House - cleanliness, genuinely caring staff, responsive nurses and aides, and a rehabilitative focus - do not fully offset the gravity of the major cons. When care is described as solid and communication is cited as good, it often reflects individual moments or specific staff members rather than a consistently reliable system. Several families report standout aides and nurses whose kindness and competence made a tangible difference, yet these positives coexist with frequent, broader concerns about neglect, safety lapses, and maintenance failures. In practical terms, the positives matter, but they are unevenly distributed and cannot reliably counterbalance the pervasive safety and cleanliness risks identified by a sizable portion of the reviews.
For families moving forward with this option, a prudent approach is essential. Schedule meticulous visits at varying times and days to observe how care is delivered in real time, particularly during evenings and weekends. Request a tour focused on resident rooms, cleanliness, and maintenance responsiveness; ask for recent incident reports, fall data, and how pain medications are managed and turned around. Verify the rehab schedule, ask to meet therapists and floor nurses on the shifts you expect your loved one to experience, and scrutinize how meals and nutrition are handled. Speak directly with current residents and family members about call-bell reliability, odor control, and responsiveness to requests - these factors often frame the day-to-day experience more than glossy marketing ever will.
Rehab value and daily life at Dexter House show a split view. Positive notes about rehabilitation experiences exist, with several patients praising therapists, nurses, and aides who supported recovery and offered encouragement. Yet evaluations vary dramatically on actual frequency and quality of rehabilitative services, with some guests reporting too few therapy sessions and inadequate attention to personal care during longer stays. In practice, this means the rehab component can feel like a genuine lifeline for some, while others encounter a frustrating gap between expectations and delivery. Families should enter with a clear plan for ensuring therapy milestones and daily care tasks are tracked and aligned with the resident's goals.
The verdict is decisive: Dexter House offers a workable option only for a narrow slice of families - those who can tolerate notable safety and hygiene concerns in exchange for a calmer environment, straightforward care, and reachable staff. For most families prioritizing consistent safety, clean conditions, and reliable, all-around care, it is wise to compare multiple facilities and weigh the risk of repeated negative experiences against any occasional positive interactions. If choosing Dexter House, approach the process with heightened scrutiny, insist on transparency, document all care interactions, and be prepared to reassess quickly if benchmarks for cleanliness, safety, and timely medication are not being met.
130 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Dexter House Healthcare in Malden, MA is a vibrant and well-appointed assisted living community that offers a wide range of amenities and care services to meet the needs of its residents.
The community boasts luxurious amenities such as a beauty salon for pampering and a fully furnished living space for comfort. Residents can enjoy their favorite TV shows with cable or satellite TV, stay connected with Wi-Fi/high-speed internet, and make use of the computer center for any digital needs. The dining room offers restaurant-style dining with delicious meals prepared by the skilled staff, accommodating special dietary restrictions.
To promote an active lifestyle, Dexter House Healthcare provides various recreational options. Residents can engage in fitness activities in the well-equipped fitness room or socialize with friends in the gaming room. For those who appreciate nature, there is an outdoor space and garden to enjoy. The small library offers a quiet space for reading and relaxation.
Care services are available around-the-clock, ensuring residents' safety and peace of mind. Assistance with activities of daily living such as bathing, dressing, and transfers is provided by professional staff members. Medication management is also offered to ensure residents take their medications correctly. A mental wellness program is available to support emotional well-being.
Transportation arrangement services are provided both within the community and for non-medical purposes. Community-operated transportation is available for scheduled activities or outings, as well as transportation coordination for medical appointments. Move-in coordination makes transitioning into Dexter House Healthcare seamless.
Located in a convenient neighborhood, there are numerous amenities within close proximity to the community. There are several cafes, parks, pharmacies, restaurants, places of worship nearby for residents' enjoyment and convenience. In case of any medical needs or emergencies, multiple physicians and hospitals are located just minutes away.
With its top-notch amenities and comprehensive care services, Dexter House Healthcare offers residents a comfortable and fulfilling lifestyle along with exceptional support tailored to their individual needs..
This part of Malden, Massachusetts offers a variety of amenities and services that may be appealing for senior living. With multiple pharmacies nearby such as Walgreens and CVS Pharmacy, access to medication and healthcare is convenient. There are also several restaurants like Kelly's Roast Beef and J.P. Licks for dining options. Parks like John M. Devir Park provide opportunities for outdoor activities and relaxation. Public transportation options are easily accessible with stations like Wellington Station and Assembly Station nearby. Additionally, there are cafes like Starbucks and Forge Baking Company for socializing with friends or enjoying a cup of coffee. For medical needs, there are physicians at North Suburban Orthopedic Associates and hospitals like Spaulding Rehabilitation Hospital within a few miles. Overall, this part of Malden offers a mix of convenience, entertainment, and healthcare resources suitable for seniors looking to live in the area.
At Dexter House Healthcare, the monthly cost for a semi-private room is $7,350, which exceeds both the average rates in Suffolk County and those across Massachusetts. Specifically, the local county rate stands at $5,616, while the state average is slightly higher at $5,805. This indicates that while Dexter House may offer specialized services or amenities that justify its pricing, it does mark a significant premium compared to the surrounding options. Families considering care at Dexter House should weigh these costs against the quality of care and services provided to determine if it aligns with their needs and expectations.
Dexter House Healthcare is located at 120 Main Street, Malden, MA 02148 in Suffolk County, Massachusetts
Dexter House Healthcare on seniors.fyi includes 5 photos including images showing interior, painting, brick wall, dining, chandelier, rehabilitation, healthcare, and more.
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