Brentwood Rehabilitation And Healthcare Center

Pros

• The staff at Brentwood is very helpful, providing excellent care and support to residents.
• The facility is clean and well-maintained, creating a comfortable living environment.
• Residents appreciate the good quality of food, with various options available to meet dietary needs.
• Therapy services are described as excellent, with attentive and skilled rehabilitation staff.
• Many family members feel comforted knowing their loved ones receive warm and caring treatment from the staff.
• The nursing staff is recognized for being efficient and timely in administering medications.
• Some residents enjoy social activities and interactions with fellow patients, contributing to a positive atmosphere.
• A particular staff member in the business office has been highlighted as an invaluable resource who helps alleviate paperwork burdens for families.
• Overall, some families express gratitude for the care provided during critical times, indicating that quick action by the staff can prevent serious complications.

Cons

• The nursing and physician care at Brentwood was poor, with critical health signs not being communicated to the family.
• There is a lack of organization and extreme understaffing at the facility, contributing to a negative experience for residents.
• Residents often feel unsafe due to staff negligence, such as leaving patients in dirty conditions and not addressing health concerns promptly.
• A retired nurse felt neglected during her stay, experiencing a lack of assistance from the staff and poor food quality.
• The CNAs and nursing staff have been reported as inadequate, with some residents expressing dissatisfaction with their care.
• Communication barriers with non-English-speaking staff have made it difficult for families to address concerns about their loved ones' care.
• Despite a few positive experiences, many reviews highlight an overall negative environment that is not suitable for high-quality patient care.

Review

The Brentwood Rehabilitation & Healthcare Center has garnered a wide range of reviews from families and patients, reflecting deeply contrasting experiences. While some commend the facility's service and care quality, others express serious concerns about neglect and poor nursing practices. These reviews paint a complex picture of an institution that serves a vulnerable population and highlights the need for improvements in management, staffing, and communication.

On one side of the spectrum are families who have found credible care at Brentwood. Several reviewers highlighted quick responses from the nursing staff during emergencies, particularly in urgent medical situations. For instance, one family expressed deep gratitude for the swift actions taken by nurses when their brother faced post-operative complications. According to them, this proactive intervention potentially saved his life. This sentiment of appreciation was echoed by others who noted the caring attitude exhibited by many staff members across various departments—from admissions to housekeeping—creating a sense of warmth in an often sterile environment that is typical of healthcare settings.

Moreover, some residents communicated satisfaction with their living conditions within Brentwood. Descriptions of patient rooms resembling hotel accommodations—with private bathrooms, refrigerators, and comfortable beds—suggested that not all aspects of life at the center are negative. Friendly interactions amongst residents also contributed positively to their experience; some even reported engaging in social activities like playing poker with fellow patients during meals. The cleanliness of the facility was another point of commendation, indicating that at least on a surface level, efforts were made to maintain sanitary conditions.

In stark contrast to these positive reflections are alarming accounts detailing negligence and inadequate care provided to residents. Multiple reviewers voiced grave concerns regarding staff responsiveness and general oversight. Patients reported long wait times for assistance after pressing call buttons—a critical issue considering their health conditions necessitate timely attention. Another distressing review pointed out how elderly patients received subpar hygiene care; instances such as leaving individuals in dirty diapers led to urinary infections that could easily be avoided with proper attention from caregivers.

Staffing shortages also emerged as a common theme among dissatisfied families, leading to claims that nursing aides are overwhelmed and unable to provide necessary support effectively. Additionally, language barriers complicated communication between caregivers—many of whom do not speak English—and family members visiting daily. Families felt isolated in attempts to advocate for their loved ones' needs amidst what they described as disorganized operations within Brentwood.

Compounding these issues is the perceived disconnect between upper management’s oversight and frontline caregiving realities experienced by patients and families alike. While some staff members—including physical therapists—received praise for their dedicated work ethic and compassion toward residents’ rehabilitation needs, it seems essential systemic issues remain unchecked at higher levels within the organization itself.

Ultimately, while Brentwood Rehabilitation & Healthcare Center offers commendable services through certain diligent staff members who actively contribute towards patient recovery experiences worth noting—the detrimental accountabilities cast shadows over those successes. It is clear there lies much room for improvement across various operational domains including staffing adequacy, communication efforts with both residents and families, as well as ensuring consistent quality hospital-grade care befitting its vulnerable clientele—especially if it hopes to gain trust from more hesitantly opinionated patrons moving forward.

This part of Danvers, Massachusetts, offers a variety of amenities that may appeal to seniors looking to relocate. With multiple pharmacies including Walgreens and CVS within a short distance, access to medication and healthcare services is convenient. Nearby physicians such as NS Physicians Group and The New England Facial and Cosmetic Surgery Center provide options for medical care. Additionally, there are several restaurants, cafes, places of worship, hospitals like Beverly Hospital, and parks within a few miles. For those who rely on public transportation, the MBTA Salem Station is easily accessible at just 3 miles away. Overall, this area provides a mix of essential services and recreational opportunities in close proximity for seniors seeking a comfortable living environment in Danvers.

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (1.9 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.1 miles)
• Walgreens (2.7 miles)

Physicians

• NS Physicians Group (0.9 miles)
• The New England Facial and Cosmetic Surgery Center (1.4 miles)
• Asthma & Allergy Affiliates (1.4 miles)
• Essex Surgical Associates (1.8 miles)
• Sports Medicine North (2.2 miles)
• Parkhurst Medical Building Condominium Trust (2.2 miles)
• Lahey Clinic Peabody (2.2 miles)

Restaurants

• Kelly's Roast Beef (1.5 miles)
• Taco Bell (1.5 miles)
• Sylvan Street Grille (1.7 miles)
• McDonald's (1.8 miles)
• The Cheesecake Factory (2 miles)
• Mexicali Cantina Grill (2 miles)
• Old Planters Brewing (2.1 miles)

Cafes

• Starbucks (1.6 miles)
• Starbucks (1.8 miles)
• Caffe Nero (2.3 miles)
• Perfecto's Caffe (3.3 miles)
• Starbucks (3.3 miles)
• Jaho Coffee & Tea (3.4 miles)
• Starbucks (4 miles)

Places of Worship

• St Richard Catholic Church (2.1 miles)
• Temple B'Nai Abraham (2.9 miles)
• Danvers Church Of The Nazarene (3.5 miles)
• First Church Nursery School (6.4 miles)
• The Church of Jesus Christ of Latter-day Saints (7.5 miles)
• Lynn Spanish Branch Latter-day Saints (7.5 miles)

Hospitals

• Beverly Hospital (2.3 miles)
• Northeast Hospital Corporation (2.3 miles)
• Danvers State Hospital (2.8 miles)
• Childrens Hospital Peabody (3.1 miles)

Parks

• Independence Park (2.7 miles)
• Salem Dog Park (2.9 miles)
• Salem Common (3.2 miles)
• Salem Maritime National Historic Site (3.5 miles)
• Winter Island Park (3.6 miles)
• Crocker Park (5.5 miles)
• Chandler Hovey Park (6 miles)

Transportation

• MBTA Salem Station (3 miles)