Danvers Twin Oaks Nursing Home in Danvers, MA

Pros

• The facility has caring staff, friendly residents, and an excellent physical therapy program.
• The staff at Twin Oaks are exemplary.
• Malik was an amazing DON.
• The managers are making positive changes and the staff are very kind.
• The staff are professional, knowledgeable, and care about their patients.
• The caregivers were helpful and kind.
• The director of admissions was welcoming and helped visitors feel comfortable.
• The staff were accommodating and made transitions comfortable, giving the family peace of mind.

Cons

• They were turned off by seeing a group of people smoking cigarettes on the first day.
• They found waiting five minutes to enter the building excessive.
• They observed the place was dirty and that residents had to live in that environment.
• They felt it was not fair.
• They found communicating with the staff difficult and often doubted that issues would get resolved.
• They saw staff seldom checked on the patient and the oxygen equipment wasn't properly managed or explained.
• They believed the staff delayed a necessary hospital transfer despite very low vitals.
• They noted an oxygen level of 77 and respiratory failure.
• They described the facility as unsanitary and dirty, with broken fixtures and slow cleaning.
• They found some staff rude and inattentive.
• They referenced neglect leading to serious harm and death for a family member due to poor care.
• They warned others not to send loved ones there, calling the place filthy and poorly run.
• They alleged patients were overmedicated.

Review

Danvers Twin Oaks Nursing Home is best suited for families that can tolerate an aging, potentially uneven environment but prioritize personal, hands-on care and a rehab-focused trajectory when staff are available. The strongest testimonials come from residents and families who describe caring, approachable staff, responsive reassurance during difficult moments, and a physically active rehabilitation program that can support mobility and recovery. When the wind shifts in the right direction - consistent caregivers, attentive aides, and a DON who is engaged - the facility can feel like a small, supportive community. This path works best for those who can be actively involved: visiting frequently, asking questions, and coordinating with therapists to ensure exercises and medications stay on track.

Even so, strong cautions emerge clearly: the community may not be the best fit for loved ones who rely on meticulous safety oversight, pristine surroundings, and uniformly reliable medical management. Several reviews describe an outdated, poorly maintained facility with rooms and bathrooms in need of upgrades, plus maintenance gaps that leave equipment or surfaces in questionable condition. For anyone whose loved one requires vigilant monitoring, regular bedside attention, or consistent discharge planning, the risk profile rises. In short, this is a senior care option where benefits hinge on high levels of family or advocate involvement, and where regulatory or quality lapses can have outsized consequences.

On the upside, several voices highlight meaningful pros that do offset, to some extent, the main drawbacks. The most credible positive thread centers on compassionate staff and real kindness from caregivers, sometimes reinforced by constructive leadership and a team that can coordinate therapy, activities, and family communication. The physical therapy program is repeatedly cited as a strength, with residents and families noting that skilled therapists keep mobility goals in focus and attendance is supported by a responsive staff culture. For families able to leverage these advantages - especially when a DON or administrator fosters a stable, solution-oriented atmosphere - the care experience can be personally reassuring and practically effective.

Yet the negatives remain hard to ignore and frequently recur across independent and family voices. Across multiple accounts, the facility is described as dirty or poorly maintained, with broken fixtures, sticky floors, and rooms that do not meet basic sanitation expectations. Communication gaps are another recurring theme: delays in entering spaces, confusion about procedures, and staff who appear unaware of a patient's oxygen needs or medication plan. There are told stories of rushed or insufficient attention to vitals, delayed ambulance calls, and episodes that suggest inconsistent safety oversight, including falls and malnutrition concerns. In several cases, complaints about perceived overmedication or inappropriate staffing levels reinforce a pattern of systemic quality control issues.

For families weighing a decision, a practical approach matters most. If Twin Oaks is under consideration, the prudent path includes a direct, current tour focused on cleanliness, maintenance responsiveness, and the daily presence of a qualified nurse on site. Ask for a candid description of staffing ratios by shift, the process for equipment maintenance, and the last three quality improvements implemented by administration. Seek to speak with several residents and family members to triangulate experiences, and request a demonstration of how oxygen therapy and other critical supports are managed at the bedside. Establish a concrete plan for regular updates from the DON and a clear channel for urgent concerns.

In the end, Twin Oaks presents a trade-off: it can deliver genuine personal warmth and a solid therapy program, but only when family involvement and attentive oversight are constant. For families with the bandwidth to supervise care, coordinate with therapists, and push for immediate corrective action, the community can feel like a small, collaborative care environment. For those seeking a consistently pristine setting, with uniformly reliable medical oversight and a flawless care continuum, it is wise to compare multiple options. In the current landscape, Twin Oaks is not a universal solution; it is a viable choice for those who prioritize engaged staff and rehab potential, and who can vigilantly navigate the facility's more challenging realities.

Located in Danvers, Massachusetts, this neighborhood offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient living environment. With several physicians' offices nearby, including the New England Facial and Cosmetic Surgery Center and Asthma & Allergy Affiliates, residents have easy access to medical care. The area also features a range of dining options such as Kelly's Roast Beef and Sylvan Street Grille, providing opportunities for enjoyable meals out. For those who enjoy outdoor activities, there are several parks in the vicinity like Independence Park and Crocker Park where residents can take leisurely walks or simply relax amidst nature. Additionally, with transportation options like the MBTA Salem Station within reach, getting around town is made easy. Overall, this neighborhood offers a blend of healthcare facilities, dining establishments, green spaces, and convenient transportation options that may enhance the quality of life for seniors considering settling in the area.

Physicians

• The New England Facial and Cosmetic Surgery Center (0.4 miles)
• Asthma & Allergy Affiliates (0.4 miles)
• NS Physicians Group (1.5 miles)
• Sports Medicine North (2.5 miles)
• Lahey Clinic Peabody (2.5 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (2.6 miles)
• Essex Surgical Associates (2.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Places of Worship

• St Richard Catholic Church (1.3 miles)
• Danvers Church Of The Nazarene (2.6 miles)
• Temple B'Nai Abraham (3.8 miles)
• First Church Nursery School (7.2 miles)
• The Church of Jesus Christ of Latter-day Saints (8 miles)
• Lynn Spanish Branch Latter-day Saints (8 miles)

Restaurants

• Kelly's Roast Beef (1.7 miles)
• Taco Bell (1.7 miles)
• Sylvan Street Grille (1.8 miles)
• Mexicali Cantina Grill (1.8 miles)
• McDonald's (1.9 miles)
• The Cheesecake Factory (2.3 miles)
• Su Chang's (2.7 miles)

Hospitals

• Danvers State Hospital (1.8 miles)
• Northeast Hospital Corporation (3 miles)
• Beverly Hospital (3.1 miles)
• Childrens Hospital Peabody (3.4 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.6 miles)
• Perfecto's Caffe (2.9 miles)
• Caffe Nero (3 miles)
• Starbucks (4.3 miles)
• Jaho Coffee & Tea (4.4 miles)
• Starbucks (4.9 miles)

Parks

• Independence Park (3.7 miles)
• Salem Dog Park (3.9 miles)
• Salem Common (4.1 miles)
• Salem Maritime National Historic Site (4.4 miles)
• Winter Island Park (4.7 miles)
• Crocker Park (6.5 miles)
• Chandler Hovey Park (7 miles)

Transportation

• MBTA Salem Station (3.9 miles)