Overall Review of Danvers Twin Oaks Nursing Home
common
13 reviews mention this
Staff experiences are mixed
Residents and families describe a wide range of staff responses.
Some reviewers say staff were kind, attentive, and helpful, including during visits and transitions. Others describe problems like rude or not attentive staff, difficulty getting issues addressed, and caregivers who did not seem to check on patients as needed. Several comments also point to communication problems when families tried to raise concerns, including with oxygen use and medical updates.
caveat
8 reviews mention this
Cleanliness and conditions come up
Multiple reviews describe dirty or poorly kept conditions.
A number of reviewers say the facility looked dirty or unsanitary, including reports of sticky floors, dirty bathrooms, and items that were broken. Others mention the building and rooms feeling outdated or in need of updating. Even among reviews that acknowledge some caring workers, several comments still focus on the physical condition of the place and what they saw on visits.
caveat
6 reviews mention this
Medical care concerns are serious
Several reviewers describe breakdowns in medical attention.
Some reviews describe issues with respiratory support and medication, including reports of oxygen not being used or used correctly and patients being left without the help families expected. Others allege overmedication and delayed escalation, such as not calling for an ambulance when requested. A few comments describe major health declines while at the facility, including cases involving respiratory failure, infection, or sepsis after care concerns were raised.
caveat
2 reviews mention this
Falls were a recurring worry
Reviews mention falls and insufficient fall monitoring.
One reviewer says a loved one experienced multiple falls within a short period. Another reviewer describes a fatal fall and says the person was a fall risk who should have been watched more closely.
caveat
2 reviews mention this
Food quality is disputed
Some reviewers criticize meals and drinks.
A couple of reviews say the food was not good and describe problems like fake-tasting meals or dirty coffee. At the same time, other reviews focus more on staff or facility conditions rather than dining, so food satisfaction is not consistent across comments.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.