Danvers Twin Oaks Nursing Home

Pros

• Caring staff, friendly residents, and an excellent physical therapy program.
• The staff here are exemplary.
• Great staff!
• A front desk staff member named Natile was described as a gem.
• The director of admissions, Kathy Menesale, was welcoming and helped the family feel comfortable.
• Malik was an amazing DON here.
• The facility feels like home.
• The staff are professional and knowledgeable, and they care about their patients.

Cons

• The facility was filthy and unsanitary, with sticky floors, dirty walls, and peeling paint over patient beds.
• Some staff were rude and inattentive, and several workers were found sleeping on the job.
• There was poor communication, and staff could not explain how to use oxygen or other medical equipment.
• Staff would not call an ambulance when requested, citing lack of probable cause.
• The meals were of poor quality, and the coffee tasted like dirty water.
• Messes and spills often went hours without being cleaned.
• Residents suffered neglect, including malnutrition, bedsores, falls, and infections.
• There was overmedication of residents.
• The facility had no receptionist and was difficult to reach by telephone.

Review

There is no single story about this facility. It is described by many voices as a place of sharp contrasts: moments of warmth and helpfulness tangled with extensive concerns about safety, cleanliness, and overall quality of care. Some families and residents report compassionate staff, responsive administration, and meaningful therapy programs, while others recount serious lapses in basic care, miscommunications, and conditions that felt unsafe or unsanitary. Taken together, the recollections paint a campus that people either praise for the people who do care or condemn for the environments and routines that, in their view, fail to protect vulnerable patients.

A recurring theme is the way first impressions and daily routines affect trust. One observer's experience walking up a ramp and seeing a crowd of people smoking immediately left a sour impression, signaling to them that the environment might not be aligned with healing or safety. Another common thread is the difficulty some families encounter when attempting to communicate with staff: questions get asked repeatedly, and assurances that issues will be addressed are not always fulfilled. These moments of frustration accumulate, especially for loved ones who are anxious about a relative's health and safety. When oxygen needs were involved, the anxiety heightened - families noted times when equipment usage was not explained, not set up correctly, or forgotten entirely, leaving a patient on oxygen without clear guidance or assurance.

The clinical and safety concerns run through several specific incidents. Families recount situations where a patient's vitals were alarmingly low, where a transfer to hospital occurred after insisting on a review, and where staff seemed slow to respond to signs that a patient needed urgent attention. In one particularly sobering account, a patient who was already in respiratory distress ended up in the hospital with respiratory failure after what a family described as a delayed or inadequate response by facility staff. The contrast between those who were grateful for hospital care - "Bev Hospital" specifically named as a place of safe recovery - and those who felt the rehab facility did not provide necessary acute support is jarring. Oxygen therapy, a critical variable for COPD patients, appears in many descriptions as something that was not consistently explained, configured, or monitored, raising legitimate safety concerns.

The physical environment and everyday operations are repeatedly described as problematic. Reports of dirty rooms and bathrooms, sticky floors, broken sinks, malfunctioning TVs, and general disrepair populate the narratives. Cleaning responsiveness is described as slow, with messes lingering for hours. In some accounts, basic amenities like clean clothing, diabetic socks, or even safe access to a patient's phone or remote control were inconsistent or neglected. The meals and dining experience also come under scrutiny: one account characterizes the food as low quality, with coffee described as "dirty water," and generic YouTube music in the dining room replacing more engaging activities like films or planned programming. For families, these details matter because they shape daily life and influence a patient's sense of dignity and well-being during recovery or rehab.

Yet amid the criticisms, there are clearly positive experiences that deserve mention. Some reviewers highlight staff who they found to be caring, knowledgeable, and available. A number of accounts emphasize good outcomes from therapy, attentive administrators, and supportive interactions that helped families feel more at ease. There are also poignant remembrances of handling grief and loss with empathy from the staff - instances where care extended beyond the patient to provide comfort to family members during difficult times. In one heartfelt note, a resident who is currently staying there says the staff are exemplary, that Malik was a remarkable Director of Nursing, and that ongoing leadership changes have been aimed at building a more effective team. Another family describes the staff as kind and responsive, noting that if issues arise, they can be addressed with a sense of accountability and willingness to make things right.

The facility's leadership and operational culture draw mixed reactions as well. Some families report positive admissions experiences, with a director of admissions who helped ease the transition and introduced them to the team. Others describe a communications gap at the administrative level, noting there is no receptionist at the front entrance and that even routine calls can be difficult to resolve. The contrast between praise for certain administrators and criticism of others underscores a broader perception of uneven leadership and inconsistent execution of policies. When changes were underway, some staff and residents welcomed the improvements and the renewed focus on care, while others remained skeptical about how lasting or meaningful those changes would be without sustained oversight.

In sum, the narratives around this facility reveal a complex portrait. For some, it is a place of genuine compassion, capable therapy, and supportive colleagues who help families navigate tough times. For others, it is a place where neglect, poor sanitation, and gaps in communication and safety undermine confidence and threaten patient well-being. The common thread is the critical importance of reliable oxygen management, timely care, and a consistently clean, well-maintained environment, all delivered by a workforce that treats patients with respect and urgency. As family members continue to advocate for their loved ones, the spectrum of experiences here serves as a powerful reminder that successful rehabilitation and long-term care depend not only on clinical support but also on the everyday conditions that shape dignity, safety, and hope.

Located in Danvers, Massachusetts, this neighborhood offers a variety of amenities that may appeal to seniors looking for a comfortable and convenient living environment. With several physicians' offices nearby, including the New England Facial and Cosmetic Surgery Center and Asthma & Allergy Affiliates, residents have easy access to medical care. The area also features a range of dining options such as Kelly's Roast Beef and Sylvan Street Grille, providing opportunities for enjoyable meals out. For those who enjoy outdoor activities, there are several parks in the vicinity like Independence Park and Crocker Park where residents can take leisurely walks or simply relax amidst nature. Additionally, with transportation options like the MBTA Salem Station within reach, getting around town is made easy. Overall, this neighborhood offers a blend of healthcare facilities, dining establishments, green spaces, and convenient transportation options that may enhance the quality of life for seniors considering settling in the area.

Physicians

• The New England Facial and Cosmetic Surgery Center (0.4 miles)
• Asthma & Allergy Affiliates (0.4 miles)
• NS Physicians Group (1.5 miles)
• Sports Medicine North (2.5 miles)
• Lahey Clinic Peabody (2.5 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (2.6 miles)
• Essex Surgical Associates (2.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Places of Worship

• St Richard Catholic Church (1.3 miles)
• Danvers Church Of The Nazarene (2.6 miles)
• Temple B'Nai Abraham (3.8 miles)
• First Church Nursery School (7.2 miles)
• The Church of Jesus Christ of Latter-day Saints (8 miles)
• Lynn Spanish Branch Latter-day Saints (8 miles)

Restaurants

• Kelly's Roast Beef (1.7 miles)
• Taco Bell (1.7 miles)
• Sylvan Street Grille (1.8 miles)
• Mexicali Cantina Grill (1.8 miles)
• McDonald's (1.9 miles)
• The Cheesecake Factory (2.3 miles)
• Su Chang's (2.7 miles)

Hospitals

• Danvers State Hospital (1.8 miles)
• Northeast Hospital Corporation (3 miles)
• Beverly Hospital (3.1 miles)
• Childrens Hospital Peabody (3.4 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.6 miles)
• Perfecto's Caffe (2.9 miles)
• Caffe Nero (3 miles)
• Starbucks (4.3 miles)
• Jaho Coffee & Tea (4.4 miles)
• Starbucks (4.9 miles)

Parks

• Independence Park (3.7 miles)
• Salem Dog Park (3.9 miles)
• Salem Common (4.1 miles)
• Salem Maritime National Historic Site (4.4 miles)
• Winter Island Park (4.7 miles)
• Crocker Park (6.5 miles)
• Chandler Hovey Park (7 miles)

Transportation

• MBTA Salem Station (3.9 miles)