Twin Oaks Rehab And Nursing

Pros

• Some staff members work hard and demonstrate dedication to their roles.
• The activity programs at the facility are nice and provide value to residents.
• There is potential for improvement in the care provided, indicated by the recognition of some caring staff.

Cons

• The discharge plan for the autistic brother was extremely poor and left many essential needs unmet.
• Staff consistently failed to return calls regarding important matters related to care.
• Vital medications were not administered properly, putting the patient's health at risk.
• The receptionist displayed rudeness and a lack of knowledge, causing frustration for families.
• Communication from administrators and office staff was inadequate, leaving families uninformed about their loved ones' well-being.
• There were insufficient aides available to care for residents, leading to neglect and confusion about residents' whereabouts.
• The facility experienced issues with contracting infections due to inadequate care and oversight.
• Billing problems arose from absent or incompetent office staff, causing additional stress for families.
• Despite some hardworking staff members, the overall quality of care appeared underfunded and poorly managed.
• The building itself is in need of significant improvements to enhance the living conditions for residents.

Review

The experiences shared by families regarding the care of their loved ones at this facility paint a concerning picture of systemic issues and inadequate support. Foremost among the grievances is the lack of proper discharge planning, which has left many family members feeling abandoned and overwhelmed. One reviewer described their autistic brother's discharge as poorly managed, highlighting that the aftercare team had to take it upon themselves to purchase essential supplies, such as a walker, that should have been arranged by the staff. This situation raises significant concerns about whether the facility adequately prepares individuals for the transition out of care.

Communication—or rather, the glaring absence of it—emerges as another critical point of frustration. Families report numerous attempts to reach out to staff members regarding important issues like medication administration and peer-to-peer evaluations, only to be met with silence. This lack of follow-through and responsiveness can exacerbate feelings of helplessness for family members who are trying to advocate for their loved ones’ needs. The inability or unwillingness to return calls further solidifies the perception that staff are not committed to providing personalized care or support.

Compounding these concerns is a reported shortage of qualified personnel available at any given time. One reviewer noted that what began as an adequately staffed facility deteriorated into a situation where only two or three aides were available for over 35 residents on each floor. Such understaffing can lead not only to diminished individualized attention but also increases in risk factors for accidents and health complications—one family noted their relative contracting a skin infection while under care due largely to negligence associated with insufficient staffing levels.

Additionally, administrative inefficiency has created barriers for families dealing with insurance matters. Incompetence or absence among office staff has left some families struggling with incorrect billing notifications despite losing coverage due to mismanaged paperwork. This lack of organization could cause financial strain on already vulnerable families who may need clarity in such distressing situations. It appears that while some workers genuinely strive hard in caring for residents, bureaucratic red tape hinders overall effectiveness.

While there were mentions of positive aspects within this establishment—like hardworking employees and engaging activity programs—the overarching sentiment was one of regret and disappointment stemming from insufficient resources allocated toward fulfilling basic needs and maintaining safety standards. Families observed that even though efforts were made in organizing activities, they seemed underfunded and seldom utilized effectively by residents who might benefit from increased social interaction.

Overall, these reviews serve as an urgent call for reform within this facility’s operational standards—emphasizing better communication between staff and families, adequate staffing levels to ensure resident safety, proper training protocols for administering medication responsibly, improved administrative oversight regarding insurance matters, and ultimately creating a more nurturing environment tailored specifically towards enhancing quality care for all residents regardless of their individual circumstances. If those responsible truly prioritize patient well-being above all else, meaningful changes must be implemented before even more families endure similar hardships as they navigate an already challenging landscape in caregiving.

Physicians

• The New England Facial and Cosmetic Surgery Center (0.4 miles)
• Asthma & Allergy Affiliates (0.4 miles)
• NS Physicians Group (1.5 miles)
• Sports Medicine North (2.5 miles)
• Lahey Clinic Peabody (2.5 miles)
• Harvard Vanguard Medical Associates - Peabody-Lynnfield (2.6 miles)
• Essex Surgical Associates (2.7 miles)

Pharmacies

• CVS Pharmacy (0.5 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.4 miles)
• CVS Pharmacy (3 miles)
• Walgreens (3.1 miles)

Places of Worship

• St Richard Catholic Church (1.3 miles)
• Danvers Church Of The Nazarene (2.6 miles)
• Temple B'Nai Abraham (3.8 miles)
• First Church Nursery School (7.2 miles)
• The Church of Jesus Christ of Latter-day Saints (8 miles)
• Lynn Spanish Branch Latter-day Saints (8 miles)

Restaurants

• Kelly's Roast Beef (1.7 miles)
• Taco Bell (1.7 miles)
• Sylvan Street Grille (1.8 miles)
• Mexicali Cantina Grill (1.8 miles)
• McDonald's (1.9 miles)
• The Cheesecake Factory (2.3 miles)
• Su Chang's (2.7 miles)

Hospitals

• Danvers State Hospital (1.8 miles)
• Northeast Hospital Corporation (3 miles)
• Beverly Hospital (3.1 miles)
• Childrens Hospital Peabody (3.4 miles)

Cafes

• Starbucks (1.9 miles)
• Starbucks (2.6 miles)
• Perfecto's Caffe (2.9 miles)
• Caffe Nero (3 miles)
• Starbucks (4.3 miles)
• Jaho Coffee & Tea (4.4 miles)
• Starbucks (4.9 miles)

Parks

• Independence Park (3.7 miles)
• Salem Dog Park (3.9 miles)
• Salem Common (4.1 miles)
• Salem Maritime National Historic Site (4.4 miles)
• Winter Island Park (4.7 miles)
• Crocker Park (6.5 miles)
• Chandler Hovey Park (7 miles)

Transportation

• MBTA Salem Station (3.9 miles)