Craneville Place of Dalton

Pros

• The nurses at Craneville Place are excellent, and the P.A. and physician are very good.
• The rehabilitation team is caring, sincere, and effective.
• The staff on unit 3 are amazing, with Pam the social worker being extremely helpful, warm, and kind.
• The care at Craneville Place is exemplary.
• The DNS is fantastic and always available.
• The rehab program is the best, and the overall care is outstanding.
• The staff are cheerful, caring, and professional, helping residents return home as soon as possible.
• The nurses, CNAs, and rehab department are kind, helpful, and capable.
• Craneville Place is top-notch, with attentive staff delivering high-quality care and leadership always available to answer questions.

Cons

• They claimed there was no one available at night to assist with information about a loved one, calling into question 24/7 staffing.
• They stated the facility treated their grandmother poorly and described the care as disgusting.
• It was alleged that the physical therapist dropped her, did not report the incident to the family, and did not document it.
• The facility allegedly tried to discharge the patient while reserving her room for $450 per day.
• They described the place as horrible, with poor resident care and uncaring, insincere aides toward families.
• The rooms were very small with awkward layouts and limited accessibility, with the elevator used for laundry and food carts.

Review

Craneville Place of Dalton is best suited for seniors who need skilled rehabilitation and for families seeking a warm, home-like setting where staff treat residents with consistent compassion. The overwhelming pattern in the reviews is that the rehab program is robust, with nurses, therapists, and physicians delivering attentive, effective care that often translates into a confident path back home. Families repeatedly praise the rehab team for guiding patients through therapy, enabling independence, and keeping care coordinated from admission to discharge. The facility also earns high marks for its nursing staff, social work, and the sense that residents are known by name rather than by room number. For long-term stays, the same culture of care remains evident, with many residents describing a family atmosphere.

However, potential residents and families should consider alternatives if certain conditions matter most. One review highlights a lapse in information accessibility during a night-time query, suggesting that not all 24/7 communication expectations may be met. A more alarming outlier accuses the staff of serious neglect and improper discharge practices; such claims demand careful scrutiny and direct conversations with administration. The building's smaller size and the more compact floor plan translate into intimate, efficient care, but they may also limit the breadth of programming or the visibility some families expect in a larger campus. If a resident requires abundant social activities, visible programming, or a more expansive facility footprint, explore other options as a hedge.

Yet the core advantages - an excellent rehab track record, top-tier nursing care, and responsive administrative leadership - often offset these concerns. The rehabilitation department is repeatedly described as the standout, with therapists who tailor plans, push progress, and accelerate returns to independence. The DNS and social services personnel are praised for availability, clarity, and genuine concern, which helps families navigate transitions with confidence. Cleanliness and accessibility are noted positively, and many families speak of feeling that loved ones are treated with respect and kindness around the clock. In short, when rehab success and trustworthy oversight are the priorities, Craneville proves persuasive.

Another recurring strength is the human element - the staff members who become familiar faces and sources of reassurance. Several reviews mention private rooms, spacious enough for meaningful comfort, and a sense of warmth that extends to family visits. The staff's continuity, with nurses, aides, and therapists who remember preferences and routines, contributes to a home-like culture that eases transitions. Families also emphasize the leadership's visibility and willingness to answer questions, underscoring the sense that care decisions are grounded in open communication. While the facility is not lacking in amenities, the emphasis remains on people delivering hands-on, compassionate care.

On the risk side, the inconsistent outlier reviews deserve attention. The most critical critiques center on alleged patient harm and conflict surrounding discharge policies; such accounts require due diligence: prospective residents should request recent audits, inquire about incident reporting, and speak directly with the rehabilitation team and administrator about safeguards. The facility's small footprint means some residents may experience tighter spaces and fewer long-range activity options than at larger campuses, which can matter for those seeking expansive programming. Prospective families should assess room types, traffic flow, and the availability of private, comfortable spaces to ensure alignment with resident needs.

In conclusion, Craneville Place stands out for rehab-focused families who prize a compassionate, hands-on staff and a home-like atmosphere where care feels personal and consistent. For those prioritizing robust safety assurances, comprehensive 24/7 information access, or a larger, activity-rich campus, alternatives should be explored with explicit questions and tours. When the goal is timely rehab, dependable nursing attention, and a culture that families describe as almost familial, Craneville Place makes a compelling, practical choice.

This part of Dalton, Massachusetts offers a variety of amenities and services that cater to the needs of seniors. With several parks nearby such as Pinegrove Park and Canoe Meadows Wildlife Sanctuary, residents can enjoy nature walks and outdoor activities. There are also multiple medical facilities including Dalton Medical Associate and Berkshire Eye Center for healthcare needs. A selection of restaurants like Chili's Grill & Bar and Dewey's Public House provide convenient dining options, while pharmacies such as Walmart Pharmacy and Walgreens ensure easy access to medications. For transportation, Enterprise Rent-A-Car is available for those who may need a vehicle. Additionally, St Mark's Church offers a place for spiritual fulfillment. Overall, this area provides a well-rounded community for senior living with various resources within close proximity.

Parks

• Pinegrove Park (0.6 miles)
• Springside Park (3.3 miles)
• The Common Park (3.9 miles)
• Canoe Meadows Wildlife Sanctuary (4.3 miles)

Physicians

• Dalton Medical Associate (0.9 miles)
• Oral & Facial Surgery Associates (3.1 miles)
• Greg Shouldice, MD (3.4 miles)
• Berkshire Eye Center (3.4 miles)
• Cardiovascular Center, MRI Ultrasound & Radiology (3.7 miles)
• Medical Arts Center (3.7 miles)
• Cardiology Professional Services (3.7 miles)

Restaurants

• Wendy's (1 miles)
• Chili's Grill & Bar (1.1 miles)
• Dewey's Public House (1.1 miles)
• Applebee's (1.1 miles)
• Friendly's (1.4 miles)
• McDonald's (1.4 miles)
• KOTO Hibachi Steak House (1.5 miles)

Cafes

• Starbucks (1 miles)
• Panera Bread (1.6 miles)
• Dotties Coffee Lounge (4 miles)
• Marketplace Cafe (4.2 miles)

Pharmacies

• Walmart Pharmacy (1.3 miles)
• Walgreens (1.5 miles)
• T&C Flynn's Pharmacy (3.7 miles)
• Flynn's Home Medical Equipment (3.7 miles)
• Flynn's Pharmacy (3.7 miles)
• Walgreens (4 miles)
• CVS Pharmacy (4.5 miles)

Hospitals

• Berkshire Physicians & Surgeons Pc (3.7 miles)
• BMC - Radiology (3.8 miles)
• Hillcrest Hospital (5.4 miles)

Transportation

• Enterprise Rent-A-Car (3.8 miles)
• Amtrak PIT (4.1 miles)

Places of Worship

• St Mark's Church (4.8 miles)