Care One At Concord
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57 Old Road To Nine Acre Corner, W Concord, MA 01742
For more information about senior living options: (844) 490-3973
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The rehabilitation personnel were excellent and the nursing staff were very good. Many of the staff went out of their way to accommodate needs. It was a good choice. The care he received was outstanding. Care One did more for him in three weeks than the previous place had done in almost a year. OT and PT were good. There was one very good aid and one pretty good nurse.
PT was delivered inconsistently, with days of no therapy and sometimes only once a day. She was released for "lack of improvement" after receiving minimal care. She was left in adult diapers for hours without being changed despite being asked for help. Updates were infrequent, and the care team was difficult to reach and unresponsive. The facility was freezing cold with no heat, making healing unlikely. The care was described as terrible; staff were unfriendly and not helpful, and alarms went unanswered. A nurse allegedly lied about who was the healthcare proxy. Language barriers led to unequal, less compassionate care for non-English speakers. A family member believes inadequate care contributed to a loved one's decline and death. A relative was left in urine for three hours and had a cellphone stolen. Medications disappeared or were mismanaged (overdosed on blood thinners and laxatives); information about meds was poorly communicated. Phone service and overall communication with the care team were totally inadequate.The collection of experiences at CareOne Concord paints a wide and troubling picture that runs the gamut from sincerely positive to alarmingly negative. On one end of the spectrum, several reviewers praise the rehabilitation staff, noting that physical and occupational therapy were responsive and effective, and that some nursing and administrative personnel went out of their way to help. A number of comments describe clean facilities, competent rehab teams, and moments when staff treated patients like family. In one account, a family member who visited for a job said the facility was clean and well run, and that an administrator personally stepped in to assist, which gave them confidence in the operation. Another family member described a stay where the rehab team helped a patient regain mobility and confidence, and where the care overall felt markedly better than in a prior facility.
Across a substantial portion of the reviews, however, the tone is overwhelmingly negative and specific about serious lapses in care. One family recounts a grandmother who was hospitalized with RSV and then moved to CareOne, where she apparently did not improve and where the care plan seemed to stall. They discovered, after requesting a care log, that physical therapy may have occurred only once a day or not at all for long stretches, and she was released for "lack of improvement." A subsequent hospitalization elsewhere showed a markedly different trajectory, implying that the deficiencies at CareOne had real consequences for the patient's recovery. This sentiment is echoed by several others who feel that patient care plateaued or deteriorated rather than progressed, and who note the facility seldom engaged in meaningful conversations about care needs or potential adjustments.
Hygiene, safety, and responsiveness emerge as persistent and distressing concerns in multiple narratives. Families report residents left in adult pull-up diapers for hours despite calls for assistance, and they describe calls for updates going unanswered or routed to the wrong people. The atmosphere is described as freezing or uncomfortably cold, with one reviewer explicitly stating there was no heat and that the environment was not conducive to healing. Falls and fall-risk management are flagged as major issues by relatives who observed alarms going unanswered, incidents of falls with no subsequent notification to families, and a general lack of proactive monitoring. One particularly troubling account alleges a patient was left in a pool of urine for three hours, and others report medications going missing or being dispensed incorrectly, along with instances of overdosing on blood thinners and laxatives.
Communication and trust appear as recurring themes that compound the care problems. Several reviewers describe language barriers and perceived unequal treatment for patients who did not speak English, suggesting that language differences affected the level of compassionate care received. Others report feeling talked down to, or that important medical information was withheld from them, including a claim that a nurse falsely stated the reviewer was not healthcare proxy for their relative. Several accounts include frustration with inconsistent updates and the inability to reach the right staff, which fuels a sense that families are left without crucial information during vulnerable moments.
There are also vivid, individual anecdotes that amplify the sense of dysfunction. A reviewer recalls finding a family member in tears after being told that a loved one had died, followed by what they perceived as slow or obstructive communication with staff. There are mentions of theft, including a stolen cellphone, and of flowers that never reached a patient room. Another account emphasizes that the overnight staff appeared uninterested or condescending, contributing to an overall impression of neglect. Taken together, these stories provide a portrait of a facility where the most fundamental expectations - safety, timely assistance, transparent communication, and respect for patients and their families - are not reliably met.
Yet even within this challenging landscape, there are brief glimmers of balance that acknowledge some positive experiences. A handful of reviewers highlight specific staff members who were responsive, dedicated, or helpful in practical ways. There are mentions of well-regarded rehabilitation sessions and of administrators who engaged directly to resolve issues. These positive notes suggest that there may be pockets of higher-quality care and that the care experience can vary significantly from shift to shift, day to day, or resident to resident.
Overall, the reviews converge on a core caution: for families considering CareOne Concord, the experience can be highly inconsistent and sometimes perilous. While there are indications of capable rehabilitation services and caring individuals, the most salient and repeated concerns revolve around safety lapses, inadequate and delayed communication, neglectful or unresponsive staff behavior, and reports of poor hygiene and environmental conditions. The mix of feedback - ranging from praise for rehab outcomes to alarming allegations of neglect and even harm - creates a complex, troubling picture. Readers are left with a strong impression that improvements in staffing, communication, and day-to-day care practices would be essential to restore trust and ensure patient safety and well-being.
135 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (20 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Care One At Concord in W Concord, MA is a premier assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community provides a comfortable and luxurious environment with fully furnished private apartments that include cable or satellite TV, Wi-Fi/high-speed internet access, and private bathrooms.
Residents can enjoy delicious meals served in a restaurant-style dining room, with special dietary restrictions taken into consideration. There are also options for kitchenettes in the apartments for those who prefer to cook their own meals. Housekeeping services ensure that the living spaces are always clean and tidy.
The community offers various amenities to promote an active and engaging lifestyle. Residents can visit the beauty salon to pamper themselves or utilize the fitness room for exercise routines. A computer center is available for residents to stay connected with loved ones, while a small library offers opportunities for relaxation and reading.
Transportation arrangements are provided both within the community and for non-medical purposes such as shopping or recreational outings. Additionally, transportation to doctors' appointments is also available for added convenience.
Care One At Concord places a strong emphasis on care services. With 24-hour call systems and supervision, residents can have peace of mind knowing that assistance is readily available when needed. Trained staff provide support with activities of daily living, including bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.
The community recognizes the importance of mental wellness and has developed programs to support residents in this aspect. Planned day trips, resident-run activities, and scheduled daily activities offer ample opportunities for socialization and engagement.
With several nearby cafes, pharmacies, physicians' offices, restaurants, transportation options, and hospitals conveniently located near Care One At Concord, residents have easy access to essential amenities outside the community.
At Care One At Concord, residents can expect exceptional care in a warm and inviting environment that promotes independence and well-being.
Care One At Concord is located at 57 Old Road To Nine Acre Corner, W Concord, MA 01742 in Middlesex County, Massachusetts
Care One At Concord on seniors.fyi includes 11 photos including images showing interior, building, dining, windows, outdoor, healthcare, entrance, landscaping, and more.
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Interior
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