188 Florence Street, Chestnut Hill, MA 02467
For more information about senior living options: (844) 490-3973
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Ms Heather was professional, knowledgeable, personable, and caring. Chantal was wonderful and a favorite caregiver. The facility was described as a cut above the rest. The quality of care at Heathwood Healthcare was great, with nursing, personal care, and hygiene described as excellent. Assistants were experienced and consistently attentive to residents' pain or discomfort. The Medical Director was available to answer questions, and staff were readily accessible. The meals were great, tasty, and nicely served. The rooms and floors were very clean.
The facility is infested with mice, with mice seen running in the hallways. There is a lack of security and limited staff on site. Emergency calls are not promptly answered, sometimes taking 30?40 minutes. There is no supervision of residents; many are left unattended. The staff-to-resident ratio is dangerously low (e.g., one aide for every 30 residents). Residents wait hours for bathroom assistance and are left in their own waste. Medications are left unattended and unlocked; a cracked glass with hair was given to a patient. The place is described as dirty, dated, and unprofessional or reckless. There are reports of theft by staff (a janitor accused of theft).Heathwood Healthcare in Chestnut Hill is best suited for families willing to stay heavily involved and prepared to supplement care when needed. The most favorable signals come from moments when staff demonstrate genuine attentiveness - the PTs and aides noted for professionalism and bedside manner - and from portions of the facility that have been updated. When a resident is placed in a private room on a recently refreshed floor, care can feel respectable, and meals can be good. This is not a hands-off option; it works best for those who can monitor daily routines, document concerns, and escalate quickly if issues arise. In short, Heathwood can deliver decent care in pockets, but only with active advocacy from families.
Those who should consider alternatives include families prioritizing safety, consistency, and predictability. Repeated reports describe insufficient staffing, delayed responses to call buttons, and periods of little supervision that translate into real risk. Security gaps, wandering or unsecured access, and even theft concerns surface in reviews. For someone needing reliable 24/7 oversight, or for residents who require close medical monitoring, other facilities with higher staffing ratios and stricter oversight will likely provide greater peace of mind. Those demanding consistently clean, odor-free environments and fully equipped equipment - walkers, bed rails, and the like - will also find Heathwood lacking in key moments.
On the positive side, a handful of caregivers are described as skilled and compassionate, delivering attentive care in challenging circumstances. The presence of a Medical Director on Fridays, a floor described as clean and well-maintained, and good-tasting meals in at least some instances suggest a baseline of competency in pockets of the operation. The 3rd-floor updates are cited as a tangible benefit, and when administration is engaged, it signals that leadership can be responsive. These elements show Heathwood can be competent where staffing aligns and management is attentive, but they do not compensate for the broader reliability gaps.
By contrast, the cons appear systemic and recurring. Reviews repeatedly mention front-desk absence at odd hours, security concerns, and a general sense of under-staffing, especially on weekends and nights. Residents waiting for bathroom help, missed call-bell alerts, and health incidents slipping through the cracks paint a picture of risk rather than reassurance. Hygiene lapses, cracked glass, unaddressed medical needs, medications left unattended, and occasional theft create an environment where harm is plausible. The most troubling narratives describe neglect or fear of abuse, with families forced to observe or intervene to protect loved ones. These patterns undermine any potential positives and color decision-making with caution.
Decision-makers should approach Heathwood with a rigorous due-diligence plan. Prioritize a direct conversation with leadership, request specifics on staffing ratios by shift, and tour at multiple times to assess real-time operations. Seek to meet floor supervisors and speak with current residents and families about consistency of care. Verify any recent management changes and quality-improvement initiatives, and request documentation of safety audits, housekeeping standards, and call-bell response times. If choosing Heathwood, arrange a trial period with clear criteria and a plan for escalation if the environment feels unsafe or unresponsive.
Bottom line: Heathwood Healthcare is not a universal solution for families seeking dependable, consistently safe nursing care. It may be considered by those who can actively supervise, value pockets of excellent care, and accept cost trade-offs. For most families needing steady staffing, rigorous supervision, and consistently clean, safe conditions, stronger options in the area should be pursued. A careful comparison with facilities known for stronger nurse-to-patient ratios, reliable call-response, and robust safety protocols will help protect loved ones without compromising essential needs.
49 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Gen Edw L Logan International (9 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heathwood Healthcare in Chestnut Hill, MA offers a comfortable and well-equipped assisted living community for seniors. Residents can enjoy a variety of amenities including cable or satellite TV, a dining room for communal meals, fully furnished accommodations, access to a garden and outdoor space, housekeeping services, and a small library for leisurely reading. Additionally, the community provides essential services such as move-in coordination, kitchenettes in each residence, telephone access, and Wi-Fi/high-speed internet for staying connected.
Care services at Heathwood Healthcare include 24-hour supervision to ensure the safety and well-being of residents. Trained staff are available to provide assistance with activities of daily living such as bathing, dressing, and transfers. The community also caters to individuals with special dietary restrictions like diabetes by offering specific diet plans. Meal preparation and service are provided to ensure residents receive nutritious meals. Medication management is another important aspect of care offered at Heathwood.
Mental wellness is prioritized at this assisted living community through their mental wellness program. This program aims to promote emotional well-being among residents by organizing activities that support cognitive health and create opportunities for social interaction.
Heathwood Healthcare is conveniently located near various amenities. With 9 cafes nearby, residents have plenty of options for enjoying meals outside the community if desired. The community is also close to 8 parks where seniors can take walks or participate in outdoor activities. Nearby pharmacies make it convenient for residents to obtain medications as needed. Likewise, access to physicians ensures easy healthcare access within close proximity. There are numerous restaurants nearby giving residents additional dining options. For transportation needs, there are convenient transportation options available nearby. Places of worship offer spiritual support and connection within the local community. Theaters provide entertainment options for seniors residing in this assisted living community. Lastly, with 7 hospitals nearby, residents can have peace of mind knowing that medical care is easily accessible when needed.
Overall, Heathwood Healthcare offers a comfortable and engaging assisted living community with a range of amenities, care services, and convenience provided for the well-being and enjoyment of its residents.
Heathwood Healthcare is located at 188 Florence Street, Chestnut Hill, MA 02467 in Suffolk County, Massachusetts
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