Brooke Grove Rehab. & Nursing Center
Save18131 Slade School Road, Sandy Spring, MD 20860
For more information about senior living options: (844) 490-3973
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Brooke Grove emerges in these accounts as a facility that many families trusted for rehabilitative care and daily support, while also becoming a site of serious concern for others who felt their loved ones weren't treated with the attentiveness or dignity they deserved. Across dozens of testimonials, the threads are mixed: moments of outstanding professionalism and compassion sit alongside troubling episodes of neglect, delays, and what some call a lack of basic patient-centered care. Several reviewers highlight the steady presence of capable clinicians, attentive aides, and a thoughtful rehab program, even as others describe times when promises of timely help and clear communication fell short.
On the positive side, Taylor in social work is singled out as a standout partner in coordinating care. Families recount exceptionally professional and thorough collaboration that helped bridge hospital and home-like care, ensuring patients' needs were understood and addressed. Brooke Grove itself is praised for a clean, appealing environment with well-maintained facilities, where loved ones appreciate nutritious meals, social activities, and opportunities to regain independence during rehabilitation. The care teams - especially nurses, aides, therapists, and the doctors - are remembered as kind, professional, and genuinely invested in patients' well-being. Specific names surface repeatedly in praise: Dr. Simmons for his healing touch and humor, Dr. Mess and his team for effective medical support, and nursing leaders like Abibou Jallow for responsiveness to concerns. Families also commend the rehabilitation spaces, the attentiveness of cleaners and maintenance staff, and the overall impression of a well-run, welcoming campus.
Several testimonials emphasize the value of individualized attention and strong communication. Comments repeatedly note that staff are available, responsive, and willing to accommodate requests when times aren't rushed. The dad of one family member, for example, is described as receiving outstanding care from T and Fred, with Judy and Ann (nursing assistants) also highlighted for their attentiveness. The overarching message from these supporters is that Brooke Grove can deliver high-quality clinical care, transparent updates, and a sense of partnership with families during challenging health journeys. The sense that care teams know the patient's history and are coordinated - from nursing to physical therapy to nutrition - appears as a recurring strength.
Yet alongside the praise are persistent, sometimes scalding critiques. Several reviews recount heartbreaking negative experiences, including patients left waiting for hours for assistance with bathrooms, or being left in uncomfortable, even dangerous, situations due to call-light delays and staffing gaps. One reviewer described a patient who ended up in a soiled bed after long delays, expressing fear and anger at the level of neglect encountered. Others report rude receptionists, miscommunications about medications, and a general sense that if families were not present to advocate continuously, their loved ones might be forgotten. The most vehement denunciations come with warnings to avoid the facility, citing a lack of compassion, professionalism, and basic respect for residents.
There are also concrete, recurring grievances about specific operational weaknesses: inconsistent call-light response times, occasional shortages of staff during busy periods, and perceptions that some nurses lack empathy or necessary soft skills. Several accounts reference the pressure of short-staffed shifts, where care could feel "bothered" or delayed, and where patients' needs - like attending to bathroom breaks or receiving timely medications - were not always met. A few reviews describe systemic patterns that felt beyond the control of individual caregivers, suggesting that across multiple years the same issues appeared to recur despite meetings and escalations. In one particularly stark entry, a reviewer urged others not to send loved ones there, underscoring experiences of abandonment and ongoing neglect.
There are also more mixed or situational notes about improvement. One reviewer recounts an extensive conversation with management that led to meaningful changes, with thanks to the team for being receptive and addressing concerns. Mary, Nejan (the RN), and Wendy Golden are named as part of this improved, more encouraging environment, where care felt more consistent, and the facility's cleanliness and dining quality continued to shine. Another testimonial highlights a hospital-to-rehabilitation transition that felt supportive and well-coordinated, with praises directed at the rehab team's effectiveness and the overall sense that Brooke Grove could be trusted to provide comprehensive care when it mattered most. These positive updates suggest that when management engages and staff responses align with patient and family expectations, Brooke Grove can deliver on its strong reputational promises.
Individual anecdotes reveal the breadth of experiences - from the deeply personal and heartfelt to the almost painfully critical. A family member describes Brooke Grove as their "second home" during a loved one's rehabilitation, appreciating the professional, compassionate care that helped their family through a difficult illness. Conversely, other voices recount hairdresser delays, late appointments, and times when the patient could not get back down from a service area promptly, leaving families frustrated at the perceived inefficiencies. One review even notes a party-like atmosphere among staff during a late shift, which contributed to delays for paying customers and contributed to the sense that essential services were not being prioritized. The range of experiences underscores that Brooke Grove's success hinges on consistent staffing, reliable communication, and a culture that prioritizes patient dignity and timely assistance.
In sum, Brooke Grove stands as a facility of clear contrasts: a place where skilled professionals and a robust rehab program can produce remarkable, life-affirming care, alongside a system that, at times, struggles with staffing, responsiveness, and compassionate delivery of everyday support. Families with positive experiences praise the facility's cleanliness, nutritional meals, accessible therapists, and the compassionate work of doctors and nurses who truly connect with patients. At the same time, a substantial number of reviews detail troubling lapses - long waits for basic care, perceived indifference, and distressing incidents that leave families worried about safety and dignity. The consistent thread across these narratives is the undeniable importance of ongoing improvement, tight management oversight, and a steadfast commitment to treating every resident with the respect and attentiveness they deserve.
Brooke Grove Rehab. & Nursing Center in Sandy Spring, MD is a comprehensive assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents.
Residents at Brooke Grove can take advantage of various amenities including a beauty salon, cable or satellite TV, a computer center, a fitness room, and a gaming room. They can enjoy delicious meals in the dining room with restaurant-style dining options and special dietary restrictions are catered to. The community also provides fully furnished accommodations with private bathrooms and kitchenettes for added convenience.
To promote an active lifestyle, Brooke Grove offers a plethora of activities such as fitness programs, planned day trips, resident-run activities, and scheduled daily activities. Residents can also make use of concierge services for their personal needs. The community understands the importance of outdoor spaces and gardens for relaxation and recreation.
Care services at Brooke Grove are designed to ensure round-the-clock support and assistance. A 24-hour call system is in place for resident safety, along with 24-hour supervision. The staff provides assistance with activities of daily living like bathing, dressing, transfers, as well as medication management. Specialized diets such as diabetes diets are available to meet specific health needs.
Transportation arrangements are made for non-medical purposes as well as transportation to doctors' appointments. This ensures that residents have easy access to required medical care without any hassle. Additionally, there is a mental wellness program offered to support emotional well-being.
Brooke Grove benefits from its location near parks, pharmacies, physicians' offices, and places of worship. This provides convenient access to essential services and enriching experiences outside the community.
Overall, Brooke Grove Rehab. & Nursing Center offers an exceptional assisted living experience with top-quality amenities and care services tailored to meet the unique needs of each resident while promoting an active and fulfilling lifestyle.
Sandy Spring, Maryland, offers a diverse range of amenities for individuals considering senior living in the area. There are several places of worship nearby, including Saint Andrew Kim Catholic Church and Church of the Redeemer, providing spiritual support and community connections. The proximity to various healthcare providers like Montgomery Internal Medicine and Eternal Dermatology ensures easy access to medical services. Additionally, pharmacies such as CVS and Walgreens are conveniently located for prescription needs. For recreation, residents can enjoy parks like Rock Creek Regional Park and Bohrer Park for outdoor activities. Various dining options are available, including Chick-Fil-A and Sichuan Pavilion for culinary enjoyment. Transportation is made easy with access to metro stations like Glenmont Metro Station and Shady Grove Metro Station nearby. Overall, Sandy Spring provides a well-rounded environment with healthcare, recreational opportunities, dining options, and transportation convenience for seniors looking to settle in the area.
Brooke Grove Rehab. & Nursing Center is located at 18131 Slade School Road, Sandy Spring, MD 20860 in Montgomery County, Maryland
Brooke Grove Rehab. & Nursing Center on seniors.fyi includes 20 photos including images showing interior, decor, living room, fireplace, windows, chandelier, artwork, landscaping, and more.
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