901 Seton Drive Extension, Cumberland, MD 21502
For more information about senior living options: (866) 208-4318
Overall Review of The Lions Center For Rehab And Extended Care
Pros
The facility has excellent staff.- Grandma was well cared for, and the reviewers highly recommend the facility.
- The facility is amazing with dedicated staff who truly care; the administrator and director of nursing are talented and devoted.
- The staff take great care of residents.
- The staff are very friendly.
- It is a great place for loved ones.
- The facility is very pretty and clean, and the people are kind and take good care of patients, including being kind to families.
- The staff are careful about public contact with residents.
Cons
The facility did not earn a star from the family.- They permanently lost clothing items and never attempted to find them.
- They refused to accept the mother back due to her behavior, which was caused by an infection.
- The facility is dingy, smells bad, and cabinets in rooms are falling off the hinges.
- The staff is mostly travelers who donât know how to treat patients or care.
- They ignored the neurologist's medication recommendations and gave a drug that interacted with her other medications, which led to a seizure.
- They packed up her belongings and lied about why they werenât taking her back.
- There was a gnats infestation with gnats clinging to the juice cup daily.
Review
This community is best suited for families prioritizing a solid rehabilitation program and staff members who demonstrate genuine care on a day-to-day basis, even when the physical environment is uneven. The Lions Center for Rehab and Extended Care can deliver meaningful progress in rehab when therapy is the priority, and several reviews point to therapists and some caregivers who go the extra mile. In those cases, relatives report tangible improvements after sessions and note that certain staff members, especially the administrator and director of nursing, work hard to maintain momentum. The setting itself is not the main selling point; instead, the potential for steady rehab gains and compassionate, involved staff drives its appeal for short-term post-acute needs.
On the flip side, anyone who cannot tolerate a dated facility with inconsistent staffing should consider alternatives. The negatives in the reviews are concrete: maintenance lapses, odors, cabinets falling apart, and frequent turnover among aides and nurses. Understaffing translates into long waits for help with basics, and there are alarming reports of mismanaged medications and a resulting health crisis. Communication gaps are common, including delayed updates during transitions and even family members feeling left out after a loved one's passing. A few families describe the environment as dangerous, and others recall incidents that undermine trust in daily operations. These patterns matter when the decision hinges on safety and reliability.
Despite the downsides, the facility earns relief in the rehab dimension and in some staff interactions. PT is repeatedly praised as excellent, and a few families describe dedicated caregivers who genuinely care for loved ones. The setting can be pleasant: some reviewers call it pretty and clean, with friendly, considerate staff who handle family questions with kindness. When the right staff are present, residents report feeling respected and supported, and some families willingly recommend the place based on those positive care moments. The contrast between strong rehab and weak day-to-day operations creates a mixed impression: progress is real, but it often comes with ongoing maintenance and oversight concerns that cannot be ignored.
However, the major drawbacks loom large. The reports point to under-staffing and slow response times for basic needs, occasionally staggering food service where dietary restrictions are not met. Maintenance issues, creaking cabinets, a dingy environment, and even visible pests, are recurring reminders that the facility's physical plant does not consistently support resident well-being. Medication management failures are among the most serious red flags, with anecdotes of inappropriate prescriptions and avoidable health events. Communication breakdowns extend beyond individual shifts, with families sometimes learning critical updates too late. A former patientâs family also recounts a troubling pattern of lost personal items and alleged misinformation during transitions, further shading the facilityâs daily operations with risk.
Ultimately, the decision hinges on what matters most. If the priority is aggressive rehab progress delivered by a handful of steadfast professionals, there is real value here, provided that family oversight is active and clear protocols are in place. The positive elements, genuine care from certain staff, dedicated leadership when engaged, and a rehab focus that can yield measurable gains, can offset some concerns. But the sum of reported safety risks, maintenance failures, diet mismanagement, and inconsistent communication often outweighs the benefits. For residents with complex meds, behavior changes, weight loss risk, or infection history, the risk profile is unacceptable unless solid systems are guaranteed and demonstrably enforced.
Recommendation: pursue a structured, in-person evaluation rather than relying on impressions from one visit. Require a detailed operations overview: nurse-to-patient ratios, medication administration protocols, incident logs, dietary planning for restricted diets, housekeeping schedules, and evidence of ongoing maintenance. Speak with the administrator and the director of nursing, and, if possible, tour at multiple times to observe staff consistency. If rehab quality and personal attention are the overriding needs and the facility can demonstrate reliable safety and upkeep, Lions Center can be considered. If not, alternatives with stronger daily operation and rigorous oversight should be prioritized.
101 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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