Lions Manor Nursing Home

Pros

• The facility is great with excellent staff.
• Grandma was well cared for.
• Amazing facility with dedicated staff; the administrator and the Director of Nursing are a talented and devoted team.
• The staff is very friendly.
• The place is very pretty and clean, and the people are kind to patients and to families.

Cons

• The place didn't earn a star from the family.
• The facility was dingy, smelled bad, and half the cabinets in her room were falling off the hinges.
• The facility was run down and in desperate need of repair and makeover.
• The staff was mostly travelers, and many didn't know how to treat patients or really care.
• This place was dangerous.
• They completely ignored medication requests and placed her on a drug not recommended, which led to a seizure.
• After hospitalization, the facility refused to accept her back.
• The home was severely understaffed.
• There was a gnats infestation with gnats clinging to juice cups daily.
• They lost the resident's glasses and did not inform the family promptly.

Review

This place evokes a wide spectrum of experiences, from moments of genuine care to episodes that leave families shaking their heads and questioning safety. For some families, therapy and rehabilitation were the bright spots in an otherwise troubling picture, while for others the facility felt like a place where basic needs, safety, and respectful communication fell through the cracks. The threads that connect the reviews are a persistent concern for how residents are treated, how their belongings are handled, and whether the environment supports healing rather than adds risk.

Several reviews center on a troubling combination of physical environment, organizational flaws, and medical oversights. One family described the place as dingy and with a persistent unpleasant odor, noting that cabinets in their relative's room were literally falling off the hinges. They also described losing personal clothing, with no real attempt to locate or replace the items. The same family reported a dramatic decision by staff to stop accepting their loved one back after an infection altered behavior, a decision they felt was poorly explained and not justified by the conditions of care. Medication conflicts stand out starkly in this account: despite clear instructions from a neurologist about which drugs to avoid, the facility placed a different medication on the chart, an action they say interacted with existing prescriptions and precipitated a seizure. The situation escalated to the point where the patient contracted Covid and VRE, and the family says they were refused readmission, with the staff packing belongings and telling another family member different reasons for not taking the loved one back. The tone is urgent: this is presented as dangerous care, with a pattern of miscommunication and outdated or failing procedures.

Another review goes back to a much earlier time, but its impact is severe: less than a day after a parent was admitted, the relative died. The reviewer is unambiguous that the facility's motive, in their view, is financial, and not about patient welfare. The claim is stark and unequivocal: these places exist, in their view, to profit, not to safeguard life, and the family is left with heartbreak and a lingering sense of betrayal.

There is also a detailed account from a more recent rehab stay that underscores a different kind of failure: the physical therapy was the high point, but everything else was markedly lacking. The facility was described as woefully understaffed, with attendants who were slow to respond when a man had an accident, leaving him waiting well beyond what would be considered acceptable. Nutrition and hydration were not aligned with medical needs; a patient released from the hospital on a liquid diet found the home unable to meet that need, serving items that were not near liquid form and failing to substitute when those items were refused. The weight loss that followed became a poignant symbol of the broader care gaps. Cramped by a gnats infestation, the patient's daily life was described as being endangered by environmental cleanliness issues as well, with gnats literally clinging to a juice cup on a regular basis. The reviewer concludes with a firm warning: they would not recommend the facility.

The negative assessments are stark and repeated, with one reviewer summing up a sentiment many others echo: this place has really bad care and people should look elsewhere before placing a loved one here. The calls for caution are clear and consistent across multiple accounts, painting a picture of a facility that has real problems in staffing, environment, and day-to-day patient management.

Yet the story is not uniformly negative. A number of voices describe a very different reality, where the staff, administrators, and clinicians are praised for their dedication and competence. Phrases like "great facility with excellent staff," and "grandma was so well cared for" appear with warmth and emphasis. An "amazing facility with dedicated staff" is attributed to the leadership team, including the administrator and the director of nursing, described as talented and devoted. In these accounts, caregivers are portrayed as genuinely caring for their patients, and families feel their loved ones are treated with kindness and respect. The positive testimonials speak to moments when the facility functions as a capable, compassionate place for healing and daily living, with staff who are attentive, friendly, and engaged in their work.

There are also practical, smaller-scale affirmations of care. Some reviewers note that staff are very friendly and that the facility appears clean, attractive, and well-kept. One account mentions a service project where supplies were dropped off and the setting seemed clean, with particular attention to minimizing public contact with residents - a reminder that even routine facility operations can influence perceptions of safety and comfort. There are explicit statements that the place is beautiful, with people described as kind to patients and to their families, reinforcing that even amid serious concerns, there are pockets of consistently positive experiences.

A separate note about communication around a death adds another layer to the mixed picture. In one case, a grandmother passed away, and the reviewer describes multiple breakdowns: glasses were misplaced, and there was a failure to contact the family promptly. The funeral home reportedly reached out to say they had the mother, while the facility claimed not to have the family's number, despite nurses having provided updates to that point. The account ends on a troubling line, underscoring how critical timely, clear communication is at the end of life, and how lapses in this area can compound grief for grieving families.

Taken together, the reviews present a facility that can be both a haven and a hazard, depending on the day, the staff on shift, and the specific circumstances of illness and recovery. There are urgent warnings about neglect, miscommunication, and environmental concerns that can place residents at risk. At the same time, there are strong affirmations of kindness, competence, and professional dedication from other staff and leadership. For families evaluating care options, the recurring messages are clear: investigate thoroughly, ask about staffing levels and turnover, review infection control practices, verify medication oversight and the handling of medical instructions, and seek out current, first-hand references from families with similar needs. In short, the facility appears to be a place where care quality is highly variable, and where the difference between a positive experience and a troubling one may hinge on attentive families, vigilant clinicians, and the specifics of each resident's medical and emotional needs.

This part of Cumberland, Maryland offers a peaceful and welcoming atmosphere for senior living. With a variety of places of worship nearby, including Faith Presbyterian Church and St Peter & St Paul Catholic Church, residents can easily practice their faith. The area also boasts a selection of restaurants such as Fratelli's Restaurant & Bar and Ginger's Asian Kitchen for dining options. For medical needs, there are several physicians and pharmacies in close proximity, such as Tri State Community Health Center and Beckman's Greene St Pharmacy. In terms of recreation, residents can enjoy the scenic C&O Canal Towpath for outdoor activities. Additionally, access to transportation services like Enterprise Rent-A-Car and Queen City Taxi make it convenient to get around the area. Overall, this part of Cumberland provides a comfortable and convenient environment for seniors looking to settle down.

Places of Worship

• Faith Presbyterian Church (0.8 miles)
• Lavale United Methodist Church (0.8 miles)
• Church of Jesus Christ of Latter Day Saints (1 miles)
• Church of Jesus Christ of Latter Day Saints (1 miles)
• St Peter & St Paul Catholic Church (1.6 miles)
• Emmanuel Episcopal Church (1.7 miles)
• Our Lady of The Mountains Roman Catholic Congregation (1.8 miles)

Restaurants

• Fratelli's Restaurant & Bar (0.9 miles)
• Rio Grande Mexican Restaurant (1.1 miles)
• Klines Restaurant (1.3 miles)
• Ginger's Asian Kitchen (1.3 miles)
• El Jinete II (1.5 miles)
• Joe's Viaduct Restaurant (1.7 miles)
• D'Atri's Restaurant (1.8 miles)

Physicians

• Tri State Community Health Center (1 miles)
• Bollino Family Medicine (1.3 miles)
• Children's Medical Group (1.3 miles)
• UPMC Western Maryland Endocrinology Services (1.3 miles)
• Garrett Anastasia and Pain Management (1.4 miles)
• Gonzaga Family Health (1.4 miles)
• Allegany Allergy and Asthma (1.5 miles)

Pharmacies

• Beckman's Greene St Pharmacy (1.1 miles)
• Pharma Care (1.4 miles)
• Epic Pharmacies (1.6 miles)
• Potomac Valley Pharmacy (1.6 miles)
• Pharmacare of Cumberland (1.7 miles)
• Pharmacare West (1.7 miles)
• The Medicine Shoppe Pharmacy (1.7 miles)

Cafes

• Basecamp Coffee (1.6 miles)
• Corner Tavern (1.8 miles)
• Queen City Creamery & Deli (2 miles)

Transportation

• Enterprise Rent-A-Car (1.7 miles)
• Western Maryland Railway Station (1.8 miles)
• Amtrak - Cumberland Station (2.1 miles)
• Queen City Taxi (2.1 miles)
• Yellow Cab (2.2 miles)

Parks

• C&O Canal Towpath (1.8 miles)
• Constitution Park (2.6 miles)

Hospitals

• Memorial Hospital (2.5 miles)