Devlin Manor Nursing And Rehabilitation Center
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10301 North East Christie Road, Cumberland, MD 21502
For more information about senior living options: (844) 490-3973
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Devlin Manor Nursing and Rehab Center presents a wide spectrum of experiences, with many residents and families praising the care, kindness, and stability of staff, while others recount troubling lapses in communication, responsiveness, and even basic respect. On the positive side, several reviews highlight staff who are attentive, memorable, and deeply involved in residents' daily lives. Families consistently note that staff remember names and personal details, and go above and beyond to support both residents and visiting family members. One reviewer wrote, "Great, attentive and kind staff always take very good care of my mom. They always remember names, details about residents, and are on top of taking care of them as well as providing activities like bingo and even live music for fun!" This sense of personal connection and engagement is echoed in multiple stories.
Rehabilitation and short-term stays are frequently highlighted as a strong point. A daughter described her father's 60 days of rehab as a success story, thanks to "the rehab department, as well as the nursing staff" who provided "great care," with aides described as compassionate and caring. Another reviewer shared that their husband was at Devlin Manor for rehabilitation after a stroke and found the staff to be "very nice and helpful," even noting a favorable view from the room's window. A further account praised the facility for offering family-friendly activities during stays and for maintaining clean, well-kept rooms that made family visits meaningful. Garnering particular appreciation are the consistent, stable staffs and low turnover, which contribute to a sense of continuity and trust.
Care's warmth isn't limited to medical outcomes or activities; it also extends to the everyday atmosphere. Several reviews emphasize that staff are not only competent but also friendly and engaging, treating residents much like family. For example, one reviewer stated that "the employees of Devlin Manor treated my mother/mother-in-law like she was their family member," noting support and care that extended to clean rooms and a welcoming environment. A separate review described the staff as "caring, always available to answer questions, and very hard working," reinforcing a perception of dedication and reliability in most days and shifts. A family expressed gratitude that their loved one could receive engaging activities that family members could attend, highlighting the facility's efforts to foster social connections and happiness.
However, the picture is not uniformly positive. A handful of reviewers paint a starkly different experience, describing the facility as dangerous or disrespectful, with severe gaps in care. One account uses emphatic language to condemn the experience: "This place honestly was horrible!!!!! Only 2 or 3 staff members was polite. Constantly rude and rough with patients. And calling it rehabilitation is a bigger joke. They mean do basically nothing and collect money. This place does not even deserve 1 star. Awful awful awful!!!!!" Such statements underscore perceptions of neglect, rough handling, and a lack of meaningful therapy for some residents.
Other reviews focus on systemic problems that affected residents and families. A reviewer complained that staff did not respond to patient lights when certified nursing assistants were busy, and claimed that nurses wouldn't move to assist, effectively ignoring patient needs. Yet another review described a troubling incident around a death: the family learned of a relative's passing only after visiting, with the nurse's terse, "Oh he died last night" remark, followed by a lack of timely communication. These accounts point to serious deficiencies in communication, transparency, and standard procedures during critical events.
There are also critiques aimed at management and institutional processes. One review described a manager as unprofessional who "talked down" to a visitor and gave off "creeper vibes," suggesting discomfort and a sense that some staff interactions with patients and families could have been improved at the leadership level. Another reviewer expressed a broader concern about the facility admitting patients without a comprehensive medical review and then transferring them to hospitals while using the space as a temporary boarding area for new admissions. Taken together, these comments highlight perceived gaps in oversight, protocol, and patient advocacy from some patients' and families' viewpoints.
In sum, the experiences at Devlin Manor range from highly positive to deeply troubling. For many residents and families, the staff's kindness, attentiveness, and meaningful activities create a reassuring and supportive environment, with effective rehab outcomes and a strong sense of family-like care. For others, problems with communication, responsiveness, and certain interpersonal interactions have led to dissatisfaction and concern about the quality of care. Prospective families and patients may find value in focusing on individual units and shifts, meeting the caregiving team, and asking specific questions about rehab services, communication protocols during care transitions or sensitive events, and how the facility handles staff training and management oversight. The reviews collectively suggest a facility capable of exceptional care in many circumstances, but with notable areas where improvements are clearly needed.
Devlin Manor Nursing and Rehabilitation Center is a premier assisted living community located in Cumberland, MD. We pride ourselves on providing exceptional care and services to our residents in a warm and welcoming environment.
Our community offers a wide range of amenities to enhance the quality of life for our seniors. Residents can enjoy the convenience of an on-site beauty salon, cable or satellite TV in their fully furnished apartments, access to our computer center, and fitness room to stay active and engaged. Our gaming room, small library, and outdoor space provide opportunities for relaxation and socialization.
Meals at Devlin Manor are a highlight, with restaurant-style dining available in our elegant dining room. Special dietary restrictions are accommodated, ensuring that all residents receive nutritious and delicious meals tailored to their needs. Housekeeping services are provided to maintain a clean and comfortable living environment for all residents.
Our care services are comprehensive, ensuring that residents' individual needs are met with 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Our dedicated staff also manages medication administration and provides diabetes diets for those who require it. Mental wellness programs are available to support the emotional well-being of our residents.
At Devlin Manor, we understand the importance of staying connected to the community. We offer transportation arrangements for non-medical purposes as well as trips to doctors' appointments. Residents can also take advantage of nearby amenities including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals.
In addition to our excellent amenities and care services, we offer a robust activities program designed to stimulate both mind and body. Our concierge services assist residents in planning day trips and resident-run activities allow for community engagement. Scheduled daily activities ensure that there is always something exciting happening at Devlin Manor.
We invite you to experience the exceptional lifestyle offered at Devlin Manor Nursing and Rehabilitation Center where independence meets compassionate care.
Devlin Manor Nursing And Rehabilitation Center is located at 10301 North East Christie Road, Cumberland, MD 21502 in Allegany County, Maryland
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