Devlin Manor Health Care Center

Pros

• The staff were helpful and patients seemed to be in good moods.
• Devlin Manor has been a huge help to residents.
• The staff are attentive and kind, remembering residents' names and details, and providing activities such as bingo and live music.
• The staff are very nice and helpful for rehabilitation.
• Therapy and care were good.
• The staff are friendly, competent, and stable, with little turnover.
• The nurses and aides provided great care; the aides were compassionate.
• Rehab and nursing staff helped residents return home.
• The facility hosted nice activities for families.
• The staff went above and beyond in care, communication, and advocacy.
• The rooms are extremely clean.

Cons

• They described the facility as horrible, noting only a few staff were polite and that staff were often rude and rough with patients, calling rehabilitation a joke.
• They stated the nursing home does not answer call lights when GNAs are busy and nurses ignore requests, and they would not recommend the place.
• They recounted a relative's death being disclosed in a crude, uninformative manner, saying "Oh he died last night," which they found disgusting.
• They characterized the manager as very unprofessional and creepy, feeling talked down to because they are a woman.
• They claimed staff gave up on a patient after a stroke, leaving her in bed all day and night.
• They alleged the facility accepts patients without a comprehensive medical review and uses them as boarding rooms until new arrangements can be made.
• They concluded with, "I would not recommend this facility to anyone."

Review

The collection of experiences at Devlin Manor Nursing and Rehab Center spans a broad spectrum, with some residents and families praising the care and atmosphere, while others describe frustrating gaps in responsiveness, communication, and management. Taken together, the reviews suggest a facility where individual experiences can vary significantly, depending in part on staff coverage, the particular unit a resident is in, and the expectations of families during difficult moments.

Several accounts highlight consistently positive aspects: friendly, attentive staff who remember residents' names and personal details, and who are quick to engage with activities and amenities. In these voices, the atmosphere feels warm and welcoming. Families note that activities such as bingo and live music help maintain a sense of community and normalcy. A number of reviewers credit the nursing and rehab teams with meaningful, compassionate care that allowed loved ones to improve and, in some cases, return home after rehabilitation periods. One family described the staff as "like family" to their mom, praising stability and competence with little turnover. Another account commends the rehab department as well as the nursing staff for helping a father regain independence after surgery, with aides described as compassionate and caring. Overall, these messages paint a picture of a facility where, for many, the day-to-day care and personal attention are strong points.

There are also positive attestations about communication and advocacy. Reviewers frequently mention staff who are available to answer questions, who keep families informed, and who go "above and beyond" in coordinating care and supporting loved ones through challenging times. In several cases, families emphasize that staff are accessible, responsive, and willing to engage with both residents and visitors to ensure needs are understood and addressed. Cleanliness and a home-like feel are also cited positively by multiple reviewers, reinforcing a sense of a well-maintained environment.

However, not all experiences align with these positives. A number of reviewers report serious concerns about staffing levels and responsiveness, including complaints that only a small subset of staff are polite while others are perceived as rude or rough with residents. Specific grievances include difficulties getting help with routine tasks, such as answering lights when nursing assistants are busy, and a sense that some staff do not consistently respond to call bells. In these accounts, residents' comfort and safety can be compromised, leading families to question the overall efficiency and empathy of the care team.

Several reviewers describe operational and policy-related concerns. One comment suggests the facility accepts patients without thorough medical review and then transfers them to hospitals or uses the space as a temporary boarding area, which raises questions about admission practices and transitions of care. There are also pointed criticisms about communication following the death of a loved one, with at least one family member reporting that staff informed them of a death only after they went looking for news, a moment that left the family feeling unsettled and distressed. These experiences underscore the importance of transparent, timely communication during critical events.

Interpersonal dynamics at the leadership level also appear in the feedback. Some reviewers recount highly negative interactions with management, including a claim of unprofessional behavior by a named manager and concerns about being talked down to or dismissed. Conversely, other comments praise management for responsiveness and advocacy, indicating that experiences with leadership can be as variable as those with frontline staff. This dichotomy suggests that perceptions of the culture and tone of the facility may depend on the specific team or individual encountered during a given stay.

Taken as a whole, the reviews present a nuanced portrait of Devlin Manor: moments of exceptional care, hospitality, and meaningful rehabilitation, paired with episodes of perceived neglect, poor communication, and inconsistent staff responsiveness. For prospective families and patients, the messages emphasize the value of asking detailed questions about staffing levels, response times, and communication practices, as well as seeking opportunities to visit and observe how staff interact with residents across different days and shifts. Across the board, the facility appears capable of delivering quality, compassionate care in many circumstances, but there are clearly experiences where improvements in operations, communication, and consistency would make a meaningful difference for residents and their families.

Restaurants

• Puccini Restaurant (0.6 miles)
• Skewers (1.4 miles)
• McDonald's (2.4 miles)
• Chick-Fil-A (2.4 miles)
• Harrigan's (2.4 miles)
• Jin's Asian Cuisine (2.4 miles)
• Roy Rogers (2.5 miles)

Physicians

• Schwab Family Cancer Center (1 miles)
• David Allen Litman (1.3 miles)
• Allegany Ear Nose Throat (1.4 miles)
• Tri-State Women's Health Center (1.5 miles)
• Vootla, Vamshidhar Western Maryland Regional Medical Center Gastroenterology and General Surgery (1.6 miles)
• Upmc Western Maryland Outpatient Behavioral Health Services (1.6 miles)
• Dr David A. Litman, MD (1.6 miles)

Hospitals

• Thomas B Finan Center (1.1 miles)
• Western Maryland Regional Medical Center (1.5 miles)
• Emergency Department, Western Maryland Regional Medical Center (1.5 miles)
• Cumberland Nursing Home (2 miles)
• Memorial Hospital (2.4 miles)

Pharmacies

• Pharmacare Of Cumberland (1.3 miles)
• PharmaCare Bedford Road (1.3 miles)
• Pharmacare Willowbrook (1.5 miles)
• The Medicine Shoppe Pharmacy (1.6 miles)
• Pharmacare (2 miles)
• Factor One Source Pharmacy (2.3 miles)
• Walsh-Mccagh & Kellough Pharmacy (2.5 miles)

Places of Worship

• Central Assembly of God (1.3 miles)
• Fire Ministries on (1.9 miles)
• Mt Hermon United Methodist Church (2 miles)
• Union Rescue Mission of Western MD (2.3 miles)
• First Christian Church-Disciples of Christ (2.3 miles)
• Saint Patricks Roman Catholic Church (2.5 miles)
• Our Lady of The Mountains Roman Catholic Congregation (2.6 miles)

Parks

• Constitution Park Dog Park (1.7 miles)
• Constitution Park (2 miles)
• C&O Canal Towpath (2.6 miles)
• Rocky Gap State Park (4.1 miles)
• Rocky Gap State Park (4.2 miles)

Transportation

• Amtrak - Cumberland Station (2.4 miles)
• Western Maryland Railway Station (2.7 miles)
• Queen City Taxi (3.6 miles)
• Yellow Cab (3.7 miles)
• Enterprise Rent-A-Car (3.9 miles)

Cafes

• Queen City Creamery & Deli (2.5 miles)
• Corner Tavern (2.5 miles)
• Basecamp Coffee (2.8 miles)