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3.7 from 31 reviews
5 stars
15
4 stars
6
3 stars
2
2 stars
1
1 stars
7
Overall Review of Autumn Lake Healthcare at Chesapeake Woods
caveat8 reviews mention this
Cleanliness is a mixed message
Reviews describe both very clean conditions and serious cleanliness failures.
Some residentsâ families say the building looked clean and well kept, from rooms and bathrooms to day-to-day cleanliness. Others report the opposite, including complaints about visible dirt and hygiene issues, and one account describing a resident found wet with waste. A few reviewers also mention that cleaning could be improved in specific areas like trays, floors, and equipment.
common14 reviews mention this
Staff attention draws strong contrast
Residentsâ families describe staff as both eager to help and sometimes unavailable.
Many reviews praise staff for being pleasant, responsive, and involved in care, including quick help and updates for families. Several accounts also describe gaps in responsiveness or preparedness, such as call-button delays, missed needs, and feeling understaffed. One reviewer says concerns were addressed after initial problems, while others say follow-through didnât match what they expected.
caveat4 reviews mention this
Communication can be frustrating
Multiple reviews mention difficulty reaching the community by phone or getting timely updates.
Some families say they had to call repeatedly to get someone to answer, and recommend visiting in person instead. Other reviewers describe communication issues during care episodes, including missing or incomplete information and concerns about notification when something changed. A separate set of reviews is more positive, but the phone and update problems appear often enough to stand out.
caveat5 reviews mention this
Dining quality is inconsistent
Reviews split between good meals and complaints about taste and temperature.
Several reviewers praise the food, describing it as tasty and appealing. Others criticize dining with accounts of food being served cold or bland, and one review says orders werenât consistently followed. The community is set up to support special diets like diabetes and other restrictions, which aligns with what residents need day to day.
common4 reviews mention this
Activities help residents stay engaged
Reviews describe ongoing activities and outings that keep residents involved.
Families mention scheduled day-to-day programming, plus things like games and common-area activities. Some reviewers also describe outings in town and creative activities such as arts and crafts. A few accounts focus more on health care support, but activities show up repeatedly across reviews as a part of daily life.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
21 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Respite or short term stays offered
Telephone
Wi-Fi/high-speed internet available
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Coordination with health care providers
Diabetes diet
Hospice care
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Scheduled daily activities
Videos
Nearby Places of Interest
Places of Worship
Southern Baptist Convention (0.1 miles)
Christ Episcopal Church (0.8 miles)
New Life Christian Church And Ministries (1 miles)
Wheatley George Pastor & Joyce (1.3 miles)
Living By Truth Ministries (1.4 miles)
Faith Baptist Fellowship SBC (3.7 miles)
Full Gospel Church Of God (12.9 miles)
Transportation
U-Haul Neighborhood Dealer (0.3 miles)
Restaurants
Southern Grill (0.7 miles)
Ava's Pizzeria & Wine Bar (0.7 miles)
Jimmie & Sooks (0.8 miles)
Bombay Social (0.8 miles)
Don Chuy Taqueria (0.9 miles)
The Creek Deli (0.9 miles)
Snappers Waterfront Cafe (0.9 miles)
Physicians
Fassett-Magee Health Center (0.7 miles)
Cambridge Family Eye Care, parts of MyEyeDr (0.8 miles)
Autumn Lake Healthcare at Chesapeake Woods on seniors.fyi includes 6 photos including images showing flag, landscaping, interior, outdoors, wheelchair, brick wall, nursing home, building, and more.
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