Riverview Manor

Pros

• Mount Joseph staff are compassionate and caring.
• They do everything they can to accommodate residents with disabilities while delivering great care.
• They go above and beyond to make residents happy.
• The facility keeps residents clean and rooms immaculate.
• Residents are encouraged to participate in fun activities.
• The staff are helpful and kind to visitors.
• Residents are treated with the utmost respect and dignity.
• The social worker is an incredible advocate.
• The nurses and CNAs go above and beyond to care for residents, and they play residents' favorite music to ease anxiety and lift spirits.
• The environment is conducive for people with disabilities, and the staff are among the best.
• The transition from admission to residency is comforting, and residents become happy and healthy.

Cons

• The reviewer reports being spoken to in a rude, snobbish way with an undertone of menace.
• The place is described as dangerous due to late/missing medications, inadequate nutrition, a skeleton crew, and even scabies.
• The administrator is accused of bragging about improvements while ignoring staffing and care failures.
• The facility is called a horrible place for a loved one, with abuse and neglect described.
• Staff are said to be understaffed, with cold food and families not updated on care.
• There is a claim of a lack of caring and knowledge, with some staff lying to patients and doctors making unreported medication changes.
• A patient reportedly lost almost 11 pounds and was left in soiled bedding after being there.
• Video calls with loved ones were canceled multiple times, making communication difficult.
• Care was terrible and the facility was dirty.

Review

Mount Saint Joseph Rehab elicits a broad spectrum of experiences, with many reviewers raving about the caregiving spirit and others voicing serious concerns about safety, communication, and consistency. A recurring thread among the most positive accounts is the depth of compassion and attentiveness from staff. Families describe a facility where staff go to great lengths to accommodate disabilities, keep residents clean and well-groomed, and fill days with meaningful activities. One reviewer celebrated how their brother, who uses a wheelchair, receives thoughtful care and respect, noting a social worker who advocates effectively, an NP who addresses health needs promptly, and nurses and CNAs who genuinely try to lift the resident's mood - often setting his favored rock music to ease anxiety and bring joy. For many families, the environment feels safe and dignified, with residents described as seen, heard, and valued. The sentiment is uplifted by anecdotes about clean rooms, friendly greetings, and a culture that sometimes feels like a welcoming community rather than a sterile institution.

Several reviews underscore the positive impact of changes and ongoing improvements. Commenters repeatedly mention new plants and other renovations that brighten the atmosphere, alongside statements that "top notch care" is being delivered by a dedicated team. The staff are praised as friendly, respectful, and professional, with many notes about the facility being one of the cleanest they've seen and about staff who genuinely care about residents as if they were family. There are strong affirmations that the care model is person-centered, with residents engaged in activities and families feeling reassured by the level of attentiveness they observe during visits. The tone of these accounts is often celebratory, and some reviewers explicitly credit recent leadership or staff efforts for steering the facility back toward its former, more compassionate standards.

Yet the picture is not uniformly glowing. A number of reviews acknowledge serious concerns about care quality, understaffing, and communication gaps. Some residents or family members recount experiences that felt rude, dismissive, or uncaring, with others describing the overall atmosphere as tense or deteriorating. One reviewer contrasted their positive encounters with a broader sense that a portion of the staff can be abrupt or unhelpful, making it hard to feel consistently supported. Understaffing is mentioned as a persistent issue in several accounts, contributing to problems like cold meals, missed appointments, and limited timely responses to needs. In these voices, the facility can be a place of genuine kindness on some days and frustration on others, depending on who is on shift and what resources are available.

Management and organizational changes feature prominently in some of the more critical reviews. A recurring theme is the shift from a Catholic legacy toward acquisition-driven leadership, with at least one reviewer expressing disillusionment that monetary and corporate priorities seem to eclipse patient care. Complaints include reported inconsistencies in treatment plans, a perception that decisions are not made in close consultation with family and primary care teams, and a sense that staffing decisions - such as hiring and retention - impact the level of care residents receive. There are emphatic claims that some leaders proclaim improvements while simultaneously cutting positions or changing processes in ways that undermine care quality. For these reviewers, the financial and administrative dynamics appear to have a direct, negative effect on residents' daily experiences and safety.

Specific, troubling incidents are described in several accounts, painting a portrait of potential risk to resident well-being. Messages speak of late or missing medications, inadequate nutrition, and even cases of pressure ulcers and soiled bedding. One reviewer alleges a doctor's decisions without family notification and debates about medication changes that were not properly communicated, leading to significant weight loss in a short period. There are also accusations of poor infection control, including a case of scabies, and broad concerns about a "skeleton crew" that cannot meet basic medical and daily living needs. A prominent administrator is named in one account as boasting about recent "improvements" while the reviewer points to hospital-worthy consequences, like neglectful care and a cascade of staffing issues.

Another thread relates to accessibility and communication with families. A reviewer recounts multiple failed attempts to coordinate a Zoom call with a grandmother resident, describing repeated reschedules and "technical difficulties" that left family members frustrated and disconnected. This event, while isolated in itself, echoes other concerns about timely updates and transparent communication with families regarding care plans and changes in treatment. Taken together, these reports suggest that while some families experience warm, attentive care, others face barriers to staying connected with loved ones and understanding what is happening with their health and daily routines.

In sum, Mount Saint Joseph Rehab emerges as a place of dual realities. On one hand, there are abundant testimonials to extraordinary compassion, respect, and bedside care, with staff who dedicate themselves to making residents feel valued and to helping them thrive. On the other hand, there are pointed critiques about staffing shortages, communication gaps, medical management, and safety concerns that cannot be ignored. The stories hint at a facility in flux - where pockets of excellence and deeply caring practice exist alongside systemic challenges that threaten consistent, safe care. For families weighing a future stay, the message is clear: the environment may be uplifting and restorative, but it is essential to look closely at staffing levels, review the latest care practices, and engage actively with the care team to ensure that the day-to-day experience aligns with the high bar set by the most heartfelt testimonials.

Restaurants

• The Last Unicorn Restaurant (0.3 miles)
• Waterville Creates (0.4 miles)
• Lobster Trap & Steakhouse (0.5 miles)
• McDonald's (0.5 miles)
• 18 Below (0.5 miles)
• Waterville Opera House (0.6 miles)
• Jin Yuan (0.7 miles)

Physicians

• Plum Blossom Acupuncture (0.3 miles)
• Healthreach Network (0.4 miles)
• Poulin & Associates Eye Center (0.5 miles)
• Inland Family Care (0.6 miles)
• Linda Keniston MD (0.6 miles)
• Cornerstone Dental (0.6 miles)
• Kennebec Eye Care (0.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Elm City Pharmacy (0.6 miles)
• Winslow Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Waterville Home Oxygen (1.5 miles)
• Walmart Pharmacy (1.8 miles)

Places of Worship

• Lutheran Church of the Resurrection (0.5 miles)
• St Francis De Sales Church (0.5 miles)
• Corpus Christi Lifelong Faith (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• St Joseph Maronite Catholic Church, Waterville Maine (0.7 miles)
• Sacred Heart Soup Kitchen (0.8 miles)
• Corpus Christi Parish (0.8 miles)

Cafes

• Jorgensen's Cafe (0.6 miles)
• Starbucks (2 miles)

Hospitals

• Inland Hospital (1.3 miles)
• Maine General Medical (1.6 miles)
• Maine General Medical Center (1.7 miles)
• MaineGeneral Medical Center - Center for Health and Rehabilitation (1.7 miles)
• MaineGeneral Health (1.7 miles)
• Guadalupe Acupuncture Clinic (1.9 miles)

Transportation

• Maine Central Railroad (1.4 miles)
• Enterprise (1.5 miles)
• U-Haul Neighborhood Dealer (2.1 miles)
• Budget Rent A Car (2.1 miles)
• LaFleur Airport (2.3 miles)
• Oakland Taxi (3.7 miles)
• Elite Taxi (3.9 miles)

Parks

• Quarry Road Recreation Area (2.3 miles)
• Mill Island Park (3.9 miles)