Riverview Manor in Waterville, ME

Pros

• Mount Joseph staff are compassionate and caring, going above and beyond to accommodate disabilities and keep residents happy.
• The nurses and CNAs are friendly, kind, and dedicated to providing excellent care to all residents.
• The facility is clean, well-maintained, and welcoming, with residents being cared for in a tidy environment.
• Residents are encouraged to participate in activities and are treated with respect, dignity, and personal attention.
• The social worker is an incredible advocate, and the NP and other clinicians address health needs promptly and attentively.
• The environment is comforting and heartfelt, making families feel supported and staff fostering a family-like atmosphere.
• The staff are hardworking and continuously strive to improve, earning praise for delivering top-notch care.

Cons

• The facility is described as dangerous due to late or missing medications, inadequate nutrition, a skeleton crew, and even a case of scabies.
• There is abuse and neglect of residents, both mentally and physically.
• The facility is understaffed and lacks proper supplies, resulting in poor medical care.
• Care is terrible, with patients left in soiled bedding and medications sometimes mismanaged or overdosed.
• Families report poor communication and frequent delays or cancellations of essential calls or visits.
• Residents have been left unattended, including being left naked and forgotten.
• The environment can be unclean, with smells of urine and inconsistent hygiene.
• Management decisions are criticized as prioritizing finances over patient care, including layoffs and problematic leadership changes.
• Doctors and care teams are described as lacking awareness of patients' conditions and failing to coordinate care.

Review

Riverview Manor is best suited for families seeking a warm, person-centered environment where frontline staff form real connections with residents and families when operations run smoothly. Those who value dignity, respectful treatment, and steady daily engagement will find much to appreciate in a setting that shows compassion from CNAs, nurses, social workers, and activity staff. The facility's clean, well-kept spaces and visible effort to keep residents engaged matter to families who want their loved one to feel seen and included. Yet this community may not be the best fit for residents who require highly predictable medical oversight, rapid care coordination, and consistently error-free medication management.

Those who should consider alternatives are families prioritizing medical reliability and transparent, proactive communication. The reviews from similar Maine facilities point to recurring concerns: late or missing medications, underwhelming nutrition, and inconsistent staffing that can undermine trust even when the atmosphere feels warm. If a facility cannot reliably deliver timely medications, provide clear, timely updates after changes in condition, or maintain steady staff coverage across shifts, it may be prudent to explore options with a stronger track record in safety, nutrition, and family communication - even if those options feel less homey.

The strongest positives in the observed experiences are real and meaningful: compassionate, respectful care from frontline staff; a sense of dignity for residents; consistently clean rooms and common areas; and activity programs that keep people engaged. When staff are supported by thoughtful leadership and consistent scheduling, these qualities translate into meaningful daily life for residents and reassurance for families. Those benefits can offset a lot, but they hinge on stable staffing and disciplined operational practices. The moment staffing gaps widen or medical oversight becomes fragmented, the positives tend to erode and concerns grow louder.

Families evaluating Riverview Manor should pursue concrete reassurances and perform careful on-site checks. Ask for the current nurse-to-resident ratios by shift, how often assignments rotate, and the plan for medication reconciliation and administration. Request the most recent state inspection report and a clear, written plan of correction if needed. Tour the dining area and kitchen, sample meals if possible, and probe how dietary restrictions and nutrition status are monitored. Meet with the Director of Nursing and admissions staff, and speak with several residents and family members about consistency of care and the quality of communication.

Planning for contingencies is essential. Insist on how care plans are updated and approved, and establish a clear protocol for urgent concerns and medication changes. Demand reliable family updates after any incident or change in condition, and verify how communication is handled for telehealth or video visits if family needs to stay connected. Clarify transportation arrangements for appointments and how those services are integrated with rehab or discharge planning. A credible facility will outline a transparent safety and quality-improvement trajectory, not just polished assurances.

Bottom line: Riverview Manor can be a strong fit for families who prize warmth, respect, and a clean, active environment and who have confidence in consistent staffing and medical oversight. For residents with complex medical needs or a history of medication sensitivity, however, it is wise to compare alternatives that demonstrate steadier safety records and more transparent communication. The right choice balances the heartfelt, human care that families crave with unwavering reliability in medications, nutrition, and daily operations. If the fit feels right, consider a short-term rehab trial to verify that the warmth translates into consistent, high-quality daily care over time.

Restaurants

• The Last Unicorn Restaurant (0.3 miles)
• Waterville Creates (0.4 miles)
• Lobster Trap & Steakhouse (0.5 miles)
• McDonald's (0.5 miles)
• 18 Below (0.5 miles)
• Waterville Opera House (0.6 miles)
• Jin Yuan (0.7 miles)

Physicians

• Plum Blossom Acupuncture (0.3 miles)
• Healthreach Network (0.4 miles)
• Poulin & Associates Eye Center (0.5 miles)
• Inland Family Care (0.6 miles)
• Linda Keniston MD (0.6 miles)
• Cornerstone Dental (0.6 miles)
• Kennebec Eye Care (0.8 miles)

Pharmacies

• Walgreens (0.5 miles)
• Elm City Pharmacy (0.6 miles)
• Winslow Pharmacy (0.7 miles)
• CVS Pharmacy (0.7 miles)
• Walgreens (0.8 miles)
• Waterville Home Oxygen (1.5 miles)
• Walmart Pharmacy (1.8 miles)

Places of Worship

• Lutheran Church of the Resurrection (0.5 miles)
• St Francis De Sales Church (0.5 miles)
• Corpus Christi Lifelong Faith (0.7 miles)
• Church of Jesus Christ of Latter Day Saints (0.7 miles)
• St Joseph Maronite Catholic Church, Waterville Maine (0.7 miles)
• Sacred Heart Soup Kitchen (0.8 miles)
• Corpus Christi Parish (0.8 miles)

Cafes

• Jorgensen's Cafe (0.6 miles)
• Starbucks (2 miles)

Hospitals

• Inland Hospital (1.3 miles)
• Maine General Medical (1.6 miles)
• Maine General Medical Center (1.7 miles)
• MaineGeneral Medical Center - Center for Health and Rehabilitation (1.7 miles)
• MaineGeneral Health (1.7 miles)
• Guadalupe Acupuncture Clinic (1.9 miles)

Transportation

• Maine Central Railroad (1.4 miles)
• Enterprise (1.5 miles)
• U-Haul Neighborhood Dealer (2.1 miles)
• Budget Rent A Car (2.1 miles)
• LaFleur Airport (2.3 miles)
• Oakland Taxi (3.7 miles)
• Elite Taxi (3.9 miles)

Parks

• Quarry Road Recreation Area (2.3 miles)
• Mill Island Park (3.9 miles)