Maine Homecare Partners

Pros

• Maine Home Care is described as rewarding to work for, with client well-being as the top priority.
• The office staff are consistently supportive, helpful, and knowledgeable.
• Employees feel valued and cared for, with flexible, accommodating practices.
• The agency provides dependable, compassionate caregivers and reliable coverage, including 24-hour care.
• The Lincoln office is praised for its loving, dedicated team.
• The company creates a family-like environment where staff feel welcomed and clients are treated with compassion.
• Clients and families highly recommend Maine Home Care for trustworthy, quality home care.

Cons

• The Augusta Maine area care manager is described as having very poor communication with clients, including failure to respond to emails and a perceived lack of compassion.
• The staff reportedly do not show up for care, leaving a woman unattended, with multiple reports to the company that were not remedied.
• In Hampden, the reviewer witnessed at least three no-shows in two weeks and felt the agency was in denial about the issue.
• Terrible service is claimed, with the mother left alone due to no-shows and call-outs; on-call staff and HR are described as unprofessional, and formal complaints with DHHS are planned.
• A warning states that after years of experience the agency still has poor communication, does not return calls, and changes schedules at whim, with various excuses.

Review

Across the many voices in these reviews, a shared thread runs clear: Maine Home Care and InHomeCare are places where the work itself can be deeply meaningful, and where a strong, supportive office culture often makes the difference in delivering compassionate home care. People speak about the reward of helping others and the soul-nourishing nature of caregiving, but they also emphasize that a responsive, caring office team is what sustains that work day after day. Several reviewers note that, when the client is the top priority, everything else falls into place - scheduling, communication, and the willingness to go the extra mile.

A common refrain from long-time employees is a sense of being valued and supported. Several reviewers say they would give 5 stars, or even more, if that were possible, because the company treats both clients and staff with respect and care. One person describes a tenure of over five years with Maine Home Care, highlighting how flexible and accommodating the organization can be for families, clients, and staff alike. Another reviewer, who has been with InHomeCare for three years, praises the professional and helpful office staff, noting "very good communication" and a sense of being part of a great team. Across multiple posts, people emphasize that the office is accessible, responsive, and dedicated to keeping caregivers informed and supported.

The voices from families and clients tell equally compelling stories of dedication, competence, and warmth. In Lincoln, a caregiver team led by Jen and Bethany earned the heartfelt appreciation of a husband and wife, with the care team's compassion easing the family's burden during a difficult time. One reviewer specifically thanks Michelle for coordinating care and for ensuring that a loved one's changing needs were met. The gratitude extends to the office as a whole - caretakers are described as polite, trustworthy, and willing to do extra whenever asked. For families, the continuity and reliability of 24-hour care were even described as a lifeline during critical moments, underscoring the real value of a dependable home care partner.

In addition to the positive anecdotes, several reviews highlight a strong sense of family within the organizations. Reviewers frequently mention feeling welcomed into clients' homes or into the team itself, with colleagues who greet them warmly, answer questions, and help with supplies or updates. The language used by many staff members conveys pride and purpose: forming genuine relationships with clients, helping people stay in their own homes, and discovering daily moments of meaning through caregiving. When things go well, caregivers describe thriving in a culture that acknowledges their efforts and invites open communication about clients' evolving needs.

Yet, the collection of reviews is not uniformly glowing. A notable subset raises concerns about consistency and reliability in some locations. A reviewer from Augusta notes very poor communication from the care manager in that area, specifically citing a failure to respond to emails and a lack of compassion for clients. Another post describes repeated instances of staff not showing up to assist a homebound client, leaving a daughter to pick up the slack. Issues like these - unreliable visit schedules, on-call shortcomings, and missed communications - are repeatedly called out as unacceptable, with some reviewers indicating they have reported concerns without seeing adequate remediation. The broader narrative, then, is not a one-note endorsement but a clearer picture of variability by location and leadership.

Several posts reflect a pattern of frustrations around scheduling and attendance, with comments about no-shows, last-minute changes, and inconsistent response times. A Hampden example mentions three recent instances where staff were not available, prompting frustration and a sense that trouble was brewing beneath the surface. A reviewer warns others to beware, noting multiple attempts over five years with limited improvements in communication and a tendency for schedules to be altered at the agency's discretion. These accounts serve as important reminders that, while many people have had deeply positive experiences, there are real gaps that can undermine trust and safety for vulnerable clients.

Despite these challenges, the overall sentiment across the collection leans toward genuine appreciation for the core mission and the people who live it out every day. Several reviews celebrate the personal satisfaction of helping clients stay in their homes, building meaningful relationships, and feeling part of a caring and supportive team. A number of caregivers express excitement at the possibility of making a difference in a client's life from week to week, with colleagues like Nicki or Elisa frequently highlighted for their helpfulness, reliability, and willingness to adjust schedules to fit caregivers' needs. There is a strong sense that, when the organization succeeds in aligning reliable staffing with clear, compassionate communication, the impact on clients and families is profound.

In sum, the narratives sketch a portrait of Maine Home Care and InHomeCare as organizations capable of delivering deeply rewarding caregiving experiences, anchored by supportive offices and a clearly client-first ethos. The praise is abundant: flexible schedules, caring coworkers, professional offices, and the chance to form authentic relationships with clients who value the opportunity to stay in their own homes. Simultaneously, the reviews do not shy away from exposing ongoing issues - intermittent no-shows, inconsistent communication in certain branches, and concerns about response times - that the leadership and teams would do well to address. Taken together, the stories portray a field of care that is passionate and meaningful to those who work in it, with clear opportunities for improvement in reliability and cross-location consistency so that every client receives the high standard of care these reviewers consistently say they are capable of delivering.

Winslow, Maine offers a variety of amenities that cater to seniors looking for a peaceful and convenient place to live. The area boasts several places of worship, including Corpus Christi Lifelong Faith and St Joseph Maronite Catholic Church, providing spiritual support and community engagement. In terms of healthcare, there are multiple physicians' offices and pharmacies nearby, such as Healthreach Network and Elm City Pharmacy, ensuring easy access to medical services. Additionally, the close proximity of Maine General Medical Center and Inland Hospital offers top-notch healthcare facilities for any potential medical needs. For recreational activities, residents can enjoy cafes like Jorgensen's Cafe and dining options such as Lobster Trap & Steakhouse. Furthermore, the public transportation options like Elite Taxi and nearby parks like Quarry Road Recreation Area make it easy for seniors to stay active and engaged in the community. Overall, Winslow, Maine presents a welcoming environment with a range of services that cater to the needs of older individuals looking for a comfortable and fulfilling retirement lifestyle.

Places of Worship

• Corpus Christi Lifelong Faith (0.2 miles)
• Church of Jesus Christ of Latter Day Saints (0.3 miles)
• St Joseph Maronite Catholic Church, Waterville Maine (0.4 miles)
• St Francis De Sales Church (0.5 miles)
• Sacred Heart Soup Kitchen (0.6 miles)
• Corpus Christi Parish (0.6 miles)
• Lutheran Church of the Resurrection (1 miles)

Restaurants

• Lobster Trap & Steakhouse (0.2 miles)
• Waterville Opera House (0.3 miles)
• Waterville Creates (0.3 miles)
• 18 Below (0.3 miles)
• Jin Yuan (0.3 miles)
• Mainely Brews Restaurant & Brewhouse (0.5 miles)
• Amici's Italian Cusine (0.5 miles)

Physicians

• Healthreach Network (0.3 miles)
• Linda Keniston MD (0.3 miles)
• Inland Family Care (0.4 miles)
• Cornerstone Dental (0.4 miles)
• Elmwood Primary Care (0.6 miles)
• Kennebec Eye Care (0.6 miles)
• Aurora Healthcare Waterville (0.6 miles)

Cafes

• Jorgensen's Cafe (0.3 miles)
• Starbucks (1.8 miles)

Pharmacies

• Elm City Pharmacy (0.3 miles)
• Walgreens (0.5 miles)
• Walgreens (0.7 miles)
• Winslow Pharmacy (0.7 miles)
• Waterville Home Oxygen (1.1 miles)
• CVS Pharmacy (1.3 miles)
• Walmart Pharmacy (1.7 miles)

Transportation

• Maine Central Railroad (0.9 miles)
• U-Haul Neighborhood Dealer (1.6 miles)
• Enterprise (2.1 miles)
• Budget Rent A Car (2.6 miles)
• LaFleur Airport (2.9 miles)
• Elite Taxi (3.3 miles)
• Oakland Taxi (3.7 miles)

Hospitals

• Maine General Medical (1.1 miles)
• Maine General Medical Center (1.6 miles)
• MaineGeneral Medical Center - Center for Health and Rehabilitation (1.6 miles)
• MaineGeneral Health (1.6 miles)
• Inland Hospital (1.8 miles)
• Guadalupe Acupuncture Clinic (2 miles)

Parks

• Quarry Road Recreation Area (2.2 miles)
• Mill Island Park (3.4 miles)