Oak Grove Center in Waterville, ME
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27 Cool Street, Waterville, ME 04901
For more information about senior living options: (844) 490-3973
Staff were amazingly helpful, patient and understanding. Tammy was excellent, very attentive and caring. Marcia, the activities director, was wonderful. Nursing/CNA staff were really great and friendly. The receptionist and the nurse were very helpful. The administrator Amanda was very nice. The staff and administration have bent over backwards to meet residents' needs. The caregivers provide the best possible care, with love and compassion.
The food was terrible, with overcooked vegetables and macaroni and no fresh fruit or vegetables. The bathrooms were never cleaned; the toilet ran and would not flush, and maintenance never came. The Wyeth unit was severely understaffed, with as many as 28 patients per caregiver and little to no help. Residents' sheets were dingy, there were no chucks, and there were no wipes to clean patients - only toilet paper. Staff were instructed to clean patients with toilet paper after bowel movements, which was unacceptable. The facility was described as dirty with mold and a poor housekeeping environment. There was constant lack of communication and frequent management turnover. Reviewers advised not to send loved ones there due to insufficient staffing and substandard care. The staff were described as rude and overwhelmed, with residents left sitting in their own mess for long periods.Oak Grove Center in Waterville, ME is best suited for families seeking a warm, person-centered environment where compassionate direct care and meaningful activity programming have earned praise from many residents and visitors. The community clearly rewards facilities with patient, attentive CNAs and nurses, a strong rehab narrative on the skilled unit, and an operations team that can deliver genuine kindness and dignity in daily care. It works particularly well for residents who respond well to structured social programming, engaging activities, and a staff culture that values interpersonal connections. Families that place a premium on nursing attentiveness and the emotional tone of care will find Oak Grove compelling, provided they are prepared to monitor the facility closely and demand accountability.
Those with the strongest need for consistently flawless cleanliness, ultra-rigid infection control, and uniformly high staffing ratios may want to consider alternatives. A recurring thread in the reviews is under-staffing on the skilled unit, with reports of 28 residents per tech and even higher workloads at times. Complaints about housekeeping, laundry, and room cleanliness surface repeatedly, along with delayed responses to calls and maintenance issues. For families whose nonnegotiables include pristine rooms, spotless bathrooms, and rapid, reliable attention to every call bell, the criticisms here point toward risk of disappointment. This is not a place to set and forget oversight; it demands active engagement and clear expectations about staffing and upkeep.
The strongest positives begin with the people. Several reviews sing the praises of individual caregivers, including named CNAs and nurses who demonstrate real compassion and competency. The staff generally comes across as friendly, patient, and capable, and the activities team is repeatedly described as engaging and creative, providing art projects, gardens, and social events that enrich daily life. Rehab outcomes on the skilled unit are highlighted by grateful families, with residents returning home stronger and more mobile after therapy. Administrator accessibility and responsiveness also surface in positive notes, reinforcing that when leadership is present and attentive, residents experience a respectful, humane care environment.
Yet the downsides temper the overall impression. The most cited barriers are practical and persistent: insufficient staff to meet all needs, inconsistent housekeeping, and maintenance gaps that affect comfort and safety. Chronic issues around cleanliness - dust, odors, dirty rooms, and delayed bathroom maintenance - recur in several accounts. Food quality also receives mixed feedback, with some residents enjoying variety and others describing meals as lacking freshness or appeal. Reports of resource strain - limited PPE, slow response times, and care plan gaps - underscore the risk that even well-meaning teams struggle to keep pace with demand. Taken together, these cons threaten consistency of care and can erode trust unless actively addressed.
From a safety and quality perspective, it is essential to scrutinize staffing models and operational reliability before choosing Oak Grove. The hospital-like pace on busy shifts can translate into delayed assistance, rushed tasks, and uneven attention to routine needs such as hydration, hygiene, and pain management. The combination of high resident volumes, frequent management turnover, and housekeeping challenges creates an environment where good intentions must be matched with robust systems, transparent communication, and ongoing oversight. Prospective families should insist on seeing current staffing rosters, room-by-room maintenance checks, and concrete plans for clean linen supply, pest control, and infection prevention to validate that care standards are sustainable day-to-day.
In the end, Oak Grove Center offers a compelling mix of warmth, skilled nursing capability, and a vibrant activities program that can significantly improve quality of life for many residents. It is a solid fit for families who are prepared to stay engaged, ask tough questions, and partner with leadership to safeguard staffing levels and cleanliness. For those whose bottom line is unambiguous, unwavering cleanliness, and consistently swift, comprehensive response to every need, exploring other options may yield more predictable results. This community can be a very good choice when the emphasis is on compassionate care and meaningful engagement, provided clear expectations are set, a vigilant family voice is maintained, and appropriate oversight is in place.
21 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Oak Grove Center in Waterville, ME is a fully equipped assisted living community that offers a range of amenities and care services for its residents. Each room comes fully furnished with cable or satellite TV, Wi-Fi/high-speed internet, and a kitchenette for convenient meal preparation. Housekeeping services ensure that the living spaces remain clean and comfortable.
Residents can enjoy the outdoor space and garden, perfect for relaxation and fresh air. Move-in coordination is provided to make the transition into Oak Grove Center as smooth as possible. A telephone is available for communication needs.
The care services provided at Oak Grove Center include 24-hour supervision to ensure the safety and wellbeing of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. The staff also coordinates with health care providers to ensure that each resident's specific medical needs are met. Medication management is provided to ensure timely doses.
The center places importance on mental wellness with a dedicated program that promotes overall wellbeing. Special dietary restrictions are catered to with carefully planned meals prepared by the staff. Diabetes diet options are available for those who require it.
Transportation arrangements are made for medical appointments, ensuring that residents can easily access necessary healthcare services. Scheduled daily activities keep residents engaged and entertained.
Oak Grove Center benefits from its convenient location, with several amenities nearby including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.
Overall, Oak Grove Center in Waterville provides a welcoming environment with various amenities and top-notch care services to support the needs of its residents while providing comfort and convenience in their daily lives.
Oak Grove Center is located at 27 Cool Street, Waterville, ME 04901 in Kennebec County, Maine
Oak Grove Center on seniors.fyi includes 4 photos including images showing interior, building, landscaping, entrance, exterior, living room, windows, plant, and more.
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