407 Pool Street, Biddeford, ME 04005
For more information about senior living options: (866) 208-4318
Overall Review of St Andre Health Care Facility
Pros
The staff’s love and dedication at St. Andre Health Care never ceases to amaze observers.- The community is a great example of quality care for residents, with healthy, happy staff.
- The nurses, CNAs, PTs, OT staff, and faculty are praised for being very good to residents.
- The staff are compassionate and understanding, providing excellent care that supports residents’ independence.
- The care team provides unparalleled, meaningful conversations about joy, care, and safety for residents.
Cons
They would not recommend taking anyone there.- Some of the nurses were very rude to them.
- The nursing care was largely absent.
- The standard of care depends on which CNA is on duty.
- The charge nurses never reached out with assessments and spent most of their time at a computer.
- The place is described as neglectful and needs to take responsibility for its neglect.
- The care led to serious deterioration and transfers, implying neglect.
Review
St. Andre Health Care Facility is best suited for families that prize a genuinely caring, hands-on caregiving culture and are prepared to stay actively involved in day-to-day oversight. When the staff’s dedication is front and center, residents experience attentive nursing support, meaningful interaction, and steady therapy sessions that help sustain function and mood. This is not a premium, glitzy campus; it is a practical, community-minded option where kindness and continuity can carry the care plan. However, the strength of this community hinges on reliable staffing and proactive leadership, because inconsistent engagement can undermine otherwise solid outcomes.
Those weighing alternatives should note who may want to explore other options. If a loved one requires tightly coordinated medical management, rapid rehab initiation, or frequent, visible nurse or administrator oversight, this facility may not consistently meet those needs. Families with a history of complex medical conditions that demand constant monitoring or who cannot dedicate time to advocate for timely meals, fluids, and assessments might prefer a setting with stronger clinical leadership and more predictable response times. In short, when medical certainty and swift problem resolution are non-negotiable, alternatives deserve serious consideration.
On the upside, the strongest recurring positives center on the caregiving ethos. Staff compassion and patient-centered approaches come through in resident interactions, and therapy teams are praised when engaged, delivering OT/PT/ST support that can help residents retain independence and participate in daily activities. For many families, these elements translate into a trustworthy core where residents feel seen and valued. The presence of empathetic aides, nurses, and therapy personnel creates a foundation that, when it functions well, can outweigh routine aging needs and keep quality of life reasonably high.
The most troubling drawbacks appear as patterns of neglect and inconsistent care in several accounts. Reports describe delayed rehab initiation, meals and fluids inconsistently provided, and a disconnect between observed needs and the care plan. Weight loss, dehydration, and lapses in basic monitoring are cited, sometimes culminating in transfers to other facilities with more robust clinical oversight. Management visibility is flagged as uneven, with claims of limited nurse-manager contact and variable accountability. These concerns cut to the heart of safety and reliability, and they cannot be dismissed as isolated incidents.
Given the tension between strong, compassionate care and serious care-delivery gaps, the pros do not fully offset the cons for most families. The facility can deliver meaningful quality of life when staffing is consistent and responsive, but the risk of oversight gaps and delayed medical attention remains a meaningful consideration. For families who can actively monitor care, demand timely communication, and insist on clear, ongoing assessments, St. Andre offers a viable, human-centered option. For those prioritizing unwavering clinical reliability and rapid, proactive care, it is prudent to compare with alternatives that emphasize stronger nursing leadership and more predictable execution of care plans.
Practical next steps are clear. Schedule a comprehensive tour focused on daily routines, meal service, and how weight, hydration, and wound or bowel concerns are tracked. Request to meet the director of nursing and the floor supervisors, and ask for a transparent explanation of staffing levels, shift coverage, and how care plans are reviewed and updated. Inquire about rehab scheduling, progress notes, and how family updates are communicated. Consider a short stay or trial period to observe responsiveness firsthand. If the priority is a nurturing, engaged staff that genuinely treats residents like family, St. Andre can be a solid match; if the priority is consistent, high‑caliber clinical oversight and immediate escalation of concerns, explore other options with confidence.
96 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Portland International Jetport (13 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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