Ruston Nursing And Rehabilitation Center
Save3720 Highway 80 East, Ruston, LA 71270
For more information about senior living options: (844) 490-3973
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The collection of reviews paints a clearly mixed picture of the facility, showing moments of genuine care and success alongside experiences that left families angry, frustrated, and alarmed. On one hand, there are heartfelt commendations about the rehab program and the people who run it. Families describe rehab as a bright spot: a therapy team that is effective and supportive, nurses and CNAs who respond well, clean and welcoming common areas, and a director who keeps operations running smoothly. For these reviewers, questions are answered fully, the atmosphere feels clean and friendly, and the staff's dedication gives them confidence that their loved ones are in good hands. One reviewer even notes that the therapy team was "great," and another mentions that if a loved one ever needs care again, this is where they would return - an emphatic vote of confidence.
But the second thread in these accounts is starkly different and carries a strong emotional charge. Several reviews focus on the care of a loved one's feet and other basic tasks, exposing a sense of neglect and concern about how medical and daily needs are being managed. One reviewer describes an administrator's response to concerns about a grandmother's feet as insufficient and dismissive, yet insists that the condition observed by family members was not something they could accept. The tone here is one of disbelief and disappointment, with language that conveys being "totally appalled" by what was reported as miscommunication or misjudgment of a patient's condition. In short, these families feel that some essential aspects of care were overlooked or inadequately addressed.
Another recurring theme is the perceived gap between ideal care and actual practice once the patient moves from rehab to more routine nursing or care duties. Several reviewers describe the rehabilitation program as adequate or even good, but characterize the ongoing nursing care, housekeeping, and supervision as lacking. Complaints include a DON who is perceived as untruthful or evasive, conditions that feel unsafe or unsanitary, and rooms described as dirty or disorganized with belongings disappearing. The sense conveyed is that while therapeutic interventions might be strong, the daily care, oversight, and environment fail to meet expectations or promises made at admission.
There are also specific distressing anecdotes about staffing and resource shortages that impact patient care. One reviewer recounted a husband with spinal cord injuries who was told after six weeks that rehab would stop and that only CNAs would handle the remaining therapy, with limited attention to arms and other needs. The complaint highlights a systemic issue - insufficient CNA coverage leading to essential therapies being neglected and a breakdown in the continuum of care that families expect when they make a decision to place a loved one in a rehab facility. Other accounts emphasize that even when staff were kind or tried to be helpful, the overall care environment suffered from understaffing and inconsistent quality of attention.
In addition to these broader issues, several entries describe problematic interactions and behaviors from individual staff members. A recurring note is that some nurses and DONs appear to lack compassion or empathy, leaving families feeling that their loved ones' dignity and comfort are not prioritized. There are explicit statements about "outright lying" to residents or family members and about care failures during critical moments - such as hospice care, where a weekend nurse was described as rude despite the gravity of the situation. These stories contribute to a perception that the facility struggles with consistency, communication, and a culture of patient-centered care across both the medical and social dimensions of the patient experience.
Despite the troubling reports, there are snippets of positive experiences that remind readers that not all interactions are negative. A few reviewers recount days when everyone from cleaning staff to nurses and therapists treated them or their visitors with respect and kindness, and when the care staff's efforts were responsive and helpful. One reviewer who stayed for a month-long period described widespread respect and support, and another noted that therapy was effective and that their mother's care had been proactively guided by attentive staff. These contrasts underscore that experiences can vary dramatically within the same facility, sometimes even between different shifts or units, and that the overall impression depends heavily on which moments and people are encountered.
In summary, the stories convey a facility with undeniable strengths in therapy and certain staff members, but with serious concerns about the consistency and quality of non-therapy care, cleanliness, communication, and administrative accountability. Families express appreciation for compassionate, effective rehabilitation, coupled with frustration when basic care, timely response to concerns, and sanitary conditions fall short of expectations. The overarching message is that while rehabilitation can be a hopeful and successful pathway for some residents, the quality of daily care, oversight, and patient-centered responsiveness remains a critical and contentious area that families believe must be addressed to ensure safe, dignified, and reliable care for all patients.
Ruston Nursing And Rehabilitation Center in Ruston, LA is an assisted living community that offers a wide range of amenities and care services to enhance the quality of life for its residents. The facility features a beauty salon, allowing residents to maintain their personal grooming needs conveniently on-site. Each resident can enjoy their favorite TV shows with cable or satellite TV access in their private living spaces. The community also provides community operated transportation for outings and appointments.
For those who enjoy technology, there is a computer center available to stay connected with loved ones or engage in personal interests. Meals are served in a spacious dining room with restaurant-style dining, catering to special dietary restrictions. Housekeeping services ensure that each resident's living space is clean and comfortable.
Ruston Nursing And Rehabilitation Center also offers various recreational amenities such as a fitness room, gaming room, small library, and outdoor garden spaces for relaxation or socializing. A wellness center is available to support the physical and mental well-being of residents. Wi-Fi/high-speed internet connectivity allows easy access to online resources and entertainment.
To ensure the safety and security of residents, the community provides 24-hour call system and supervision. Trained staff members are available around the clock to provide assistance with activities of daily living such as bathing, dressing, transfers, medication management, and meal preparation according to specific dietary requirements including diabetes diets. Mental wellness programs promote emotional well-being among residents.
Residents have plenty of opportunities for social engagement through scheduled daily activities organized by the community or resident-run activities. Concierge services are available for any additional assistance that may be required. Planned day trips offer exciting opportunities for exploration and adventure.
The location of Ruston Nursing And Rehabilitation Center also offers convenience with nearby amenities such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters and hospitals within close proximity. Transportation arrangements are provided for non-medical needs as well as transport to doctors' appointments.
Overall, Ruston Nursing And Rehabilitation Center provides a comprehensive range of amenities and care services to ensure the comfort, safety, and well-being of its residents while offering opportunities for socialization, recreation, and access to nearby amenities.
Ruston Nursing And Rehabilitation Center is located at 3720 Highway 80 East, Ruston, LA 71270 in Union Parish, Louisiana
Ruston Nursing And Rehabilitation Center on seniors.fyi includes 5 photos including images showing windows, bedroom, building, entrance, outdoor, pathway, architecture, trees, and more.
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