St Anne General Hospital/Snf

Pros

• The labor & delivery staff at OCHSNER ST ANNE gave the patient the best care ever and would be recommended to others.
• They listen to patients and are there whenever help is needed.
• They are the best team ever, consistently checking on patients and communicating clearly.
• Nurses Susan, Cassie, Lexie, Gracie, and Michaela are specifically praised for excellent care.
• The hospital is clean, with friendly staff and wait times that are never long.
• The infusion nurses Celeste and Wendy go above and beyond to help families with a friendly demeanor.
• The overall care experience with the staff is described as fast, thorough, kind, and caring.

Cons

• The reviewer states Celeste is a horrible nurse with no bedside manner and no patience.
• The reviewer claims Celeste hung up on them after their daughter passed out.
• The reviewer alleges Celeste refused their daughter breakfast.
• The reviewer accuses Celeste of splashing water on the patient and saying "she is awake now."
• The reviewer believes Celeste should not be in the medical field.
• Betty Quatrevingt describes the ER visit as very bad, including a seizure and an ambulance team giving Narcan while the patient was awake and talking.
• The reviewer questions whether an overdose would prevent the patient from talking or writing.
• The ER staff are described as having the nastiest attitudes, including assuming the patient was homeless.
• Bedside manner is characterized as terrible.
• The billing department is described as unresponsive, with no one at the desk and no return calls.
• The ambulance company and related care are criticized enough to prompt legal action.
• The security guard is labeled extremely horrible, ignoring the patient and refusing to help.
• The hospital is described as having horrible service, with horrible nurses, long waits, and unsanitary conditions (e.g., unflushed toilet).
• The doctors are criticized as problematic or unhelpful, with poor communication and mismanagement.
• The patient left against medical advice after long waits and not receiving test results or paperwork.
• Ryan Wolfort is accused of unethical behavior and misleading advertising.
• The reviewer notes that many others share similar negative experiences at the ER.

Review

A wide range of patient experiences paints a complex picture at this hospital, with some encounters feeling uplifting and others leaving patients frustrated, frightened, or dismissed. Several reviewers describe the ER as a place where care can be both compassionate and chaotic, where some staff members are praised for their attentiveness while others are blamed for rude behavior, poor bedside manners, or slow communication. The stories touch on everything from the tone of nursing staff to the timeliness of care, the handling of emergencies, and the administrative side of hospital life.

One recurring thread centers on a nurse named Celeste. In one account, a patient characterizes Celeste as a horrible nurse to work with psychiatric patients, citing a string of troubling behaviors: rude demeanor, zero bedside manner, lack of patience, and even a disruptive incident in which Celeste allegedly hung up when the patient's daughter fainted under her care. The same account claims Celeste refused breakfast for a patient's daughter, splashed water on a patient, and casually stated that "she is awake now," suggesting a troubling lack of bedside consideration and sensitivity. Yet in a separate note, Celeste shows up again in a much more positive light: described as part of the 4th-floor infusion team who, along with Nurse Wendy, "goes above and beyond," with compliments about their friendliness, willingness to help, and careful communication. The conflicting stories around Celeste illustrate how a single staff member can be seen as both a source of distress and a source of comfort, depending on the moment and the assignment, and they underscore the broader issue of inconsistent bedside care within the same facility.

Another account centers on Betty Quatrevingt, who recounts a frightening ER experience after a seizure. Betty describes a sequence that raises questions about emergency protocols: she says she "had a seizure" and that an ambulance nurse gave Narcan while she was awake and talking, which led her to wonder whether an overdose intervention was appropriate or necessary. The reviewer challenges the assumption that an overdose had occurred, noting that she remained coherent and able to write, speak, and function after the event. Betty's narrative also touches on frustration with the ambulance experience and a sense that the care she received might have been misapplied or at least not clearly explained in the moment, prompting her to consider legal options and seek accountability from the service providers involved.

A separate set of comments focuses on a sprained ankle visit, where bias and attitudes appear to color the patient experience. This reviewer reports arriving late at night (around 4 a.m.) and encountering what they describe as "the nastiest attitudes," including suspicion of homelessness. Even after the staff learned the patient was not homeless, the initial misperception left a lingering sense of discomfort and unfair treatment, suggesting that judgmental attitudes can detract from the quality of care and the patient's overall sense of dignity in what is already a stressful moment.

Billing and administrative experiences also surface in these reviews, with a recurring complaint about poor responsiveness. One reviewer notes calling the billing department on August 8 and leaving a detailed voicemail, only to receive no return call, even after repeated attempts. The grievance escalates to a broader sense of neglect, implying that unpaid bills might trigger aggressive collection behavior while routine communication from the hospital remains unreliable. This administrative friction compounds the emotional strain of medical concerns and can erode trust in the institution as a whole.

Amid the criticisms, there are notable praise for other departments and teams. A caregiver thanks the labor and delivery doctors and nurses at Ochsner St. Anne, asserting that they delivered "the best care ever." The credibility of this account rests on specific compliments for listening, ongoing attentiveness, and clear communication before every procedure. Names are called out - Nurse Susan, Cassie, Lexie, Gracie, Michaela - along with expressions of gratitude for how they ensured comfort and transparency throughout a challenging time. This positive experience highlights the hospital's potential when staff communicate well, demonstrate empathy, and involve patients in decision-making.

Other comments add nuance to the hospital's overall reputation. A reviewer who describes "extremely horrible" security guards recounts a painful interaction: a security guard who refused to help a patient in pain, turned away, and prioritized turning to a nearby colleague. Another reviewer uses strong language to condemn the ER experience overall, praising some staff in the radiology and imaging areas while chastising the physicians for perceived shortcomings in care. And there are still brief notes of praise - describing staff as "fast and thorough" or "kind and caring" - that demonstrate the genuine, positive impact that competent, compassionate care can have when it's delivered consistently.

Taken together, these reviews reveal a hospital environment where compassionate, patient-centered care can shine through in settings like labor and delivery or certain infusion teams, while other situations reveal gaps in bedside manner, communication, and responsiveness. The contrasts suggest that patient experiences are highly variable, influenced by who is on shift, which department is involved, and how well the team communicates with patients and families. They also point to broader needs: ongoing training in bedside manners and respectful care for all patients, clearer and more consistent hospital communication, more attentive handling of administrative processes like billing, and a system that empowers staff to advocate for patients in moments of vulnerability. In doing so, the hospital could transform many of these disparate experiences into a more uniformly reassuring and supportive environment for every patient who walks through its doors.

This area of Raceland, Louisiana offers a mix of amenities within a reasonable distance. There are a variety of restaurants nearby, including No Style Po Boy, Goal Post Drive Inn, and La Casa Del Sol for dining options. For medical needs, there are several physicians and pharmacies within a few miles, such as Ochsner St Anne Clinic Billing and Walmart Pharmacy. Places of worship like the Southern Baptist Convention and St Francis De Sales Church provide spiritual support for residents. Transportation options include the Houma-Terrebonne Airport and rental services like Enterprise Rent-A-Car for convenience. Overall, this area offers a good selection of services that may be beneficial for seniors looking to settle in the Raceland area.

Restaurants

• No Style Po Boy (0.3 miles)
• Goal Post Drive Inn (1.2 miles)
• cash magic Truck stop (2.4 miles)
• La Casa Del Sol (2.8 miles)
• Pizza Hut (3.8 miles)
• Quiznos (4.9 miles)
• High Rollers Casino (10.6 miles)

Physicians

• Ochsner St Anne Clinic Billing (2.7 miles)
• Gregory Morris, MD (2.7 miles)
• Michael Marcello, MD (2.7 miles)
• Fadi F Abou-Issa (11.3 miles)
• Erin Haley Pennison (11.3 miles)
• Premier OB-GYN Specialists (11.3 miles)
• Christine Albrecht MD (11.6 miles)

Pharmacies

• Walmart Pharmacy (3.7 miles)
• Savoie's Pharmacy (3.9 miles)
• Ronald J Robichaux (6.9 miles)
• Rouses Discount Pharmacy (7.3 miles)
• CVS Pharmacy (10.4 miles)
• Cardinal Health (11.4 miles)
• Houma Central Pharmacy (11.4 miles)

Places of Worship

• Southern Baptist Convention (10.9 miles)
• Life Fellowship Community Church (11.7 miles)
• St Francis De Sales Church (11.7 miles)
• Old Fountain Missionary Baptist Church (11.8 miles)
• Mount Horeb Baptist Church (12 miles)
• Southern Baptist Convention (12.2 miles)
• Roman Catholic Church of the Diocese (12.4 miles)

Transportation

• Houma-Terrebonne Airport (HUM) (11.2 miles)
• Butler Aviation (11.2 miles)
• U-Haul Neighborhood Dealer (11.8 miles)
• Enterprise Rent-A-Car (12.1 miles)

Cafes

• Coley's Cafe (11.6 miles)

Hospitals

• Bayou Region Surgical Center (12.9 miles)