Chateau D'Arbonne Nurse Care

Pros

• The staff did an awesome job caring for the mom.
• There were zero complaints about the facility.
• The patient received good care and the family learned about care topics they previously knew nothing about.
• The care team, including Keyonna, Theresa, Nashante, nurses, caregivers, the nutritionist, and the respiratory team, was greatly appreciated.
• The rehab facility is very nice and has long-tenured staff.
• The therapy team is wonderful and personable.

Cons

• The reviewer described the facility as horrible and hard to reach, with staff overworked.
• It was claimed that medications were not given when needed, causing the patient pain and an ambulance being called.
• The reviewer reported call buttons going unanswered for long periods, with some nurses checking in and then disappearing.
• CNAs were described as lazy, and overall care was criticized as poor.
• The place was described as ancient, dirty, and not up to modern standards, with understaffing.
• There were allegations of staff cliques and difficulty keeping a decent DON.
• A reviewer from Washington reported receiving misaddressed mail intended for someone else.

Review

This collection of thoughts paints a picture of a rehab facility that inspires deeply mixed feelings. On the one hand, there are heartfelt testimonies from families who felt heard, educated, and supported through one of the hardest experiences they've faced with a loved one. On the other hand, there are clear, strongly worded complaints about care lapses, communication problems, and an environment that some believe falls short of modern standards. Taken together, the reviews suggest a place where exceptional moments of kindness and competence can happen - often tied to specific people - while broader systemic issues leave others feeling frustrated and neglected.

A standout positive thread centers on a mother who needed intensive support after a tracheostomy and feeding tube. The writer describes a level of care that far exceeded initial expectations, noting that their mom received "awesome" care with "zero complaints" and that the family was educated about things they previously didn't understand. The care team is named and thanked individually - Mary James on the trach hall, Keyonna, Theresa, Nashante, and a host of nurses and caregivers - as well as the nutritionist and the respiratory team. The author emphasizes the importance of education and hands-on involvement, crediting the staff with not only medical attention but also emotional support that helped the family cope with a difficult situation. A notable detail is the facility's policy allowing 24/7 camera monitoring, which the family found to be a crucial coping mechanism despite the mom being far away. It's a narrative of competent, compassionate care that made a difference in a high-stakes moment.

Within that same grateful frame, the writer also highlights a particular morning interaction that left a lasting impression: an older, light-skinned respiratory team member who consistently greeted the mom with "say good morning Mary," engaging with her as she worked. The sense that this person felt like a "God sent" presence speaks to the emotional imprint that small acts of kindness can leave in a challenging care setting. The facility is described as nice and well-staffed by some residents, with long-tenured staff and suggestions to tour and talk with Jarvis or Tina, who are portrayed as genuinely caring about both residents and the broader community. Taken together, these notes sketch a picture of a facility that, for certain patients and families, delivers high-quality, person-centered care when the right staff are on shift.

A different thread introduces a more logistical and administrative concern: someone from Washington received a letter that was addressed to a person who no longer lives at that address. This anecdote, while seemingly minor, hints at the broader issues of communication and operations that appear in other reviews as well. It underscores that the experience of a rehab facility is not only about bedside care but also about the administrative touchpoints that connect families to the people inside the facility. The writer's request to confirm the correct recipient of mail indicates a desire for better accuracy and attention to family correspondence.

Separating from the positive stories, several reviewers recount harrowing experiences that raise serious questions about safety and responsiveness. One review describes a daughter who had brain surgery and could not move her left side; within a single day, she did not receive medications despite repeatedly pressing the call button. The account details a lack of timely help, difficulty in accessing assistance for bathroom needs, and the involvement of an ambulance due to unmanaged pain and blood clots. The narrative emphasizes that several night staff provided only brief check-ins before seemingly disappearing, culminating in what the writer calls "a terrible experience." This perspective casts doubt on whether the facility maintains consistent and reliable coverage for urgent needs.

Another reviewer frames the place in starkly negative terms, calling it "horrible" and noting persistent difficulty in getting in touch with staff, coupled with a workload that overwhelmed workers. A current patient's perspective is similarly critical: while the therapy team is described as wonderful and personable, the overall environment is painted as outdated, with the patient hoping for a smooth continuation of therapy and a timely return home. The implication is that the facility's strengths lie with certain teams - especially therapy - while other areas suffer from neglect or inefficiency.

Additional criticisms, woven through several comments, touch on staffing and standards. There are pointed statements about an inconsistent director of nursing (DON) and about the facility being dirty and cliquish. The reviews describe underinvestment, a lack of modern facilities, and a sense that state inspections may not be thorough enough to catch ongoing problems. Several posts explicitly say the place is old, dirty, and not up to contemporary standards, with one outright claim that it wouldn't pass state inspection. Taken together, these concerns paint a picture of a facility that struggles with staffing levels, leadership consistency, and upkeep, which in turn can undermine patient care and family trust.

For readers weighing options, the collected experiences suggest a nuanced decision. The facility has clearly demonstrated the capacity for exceptional, compassionate care in certain units and with specific teams, particularly in trach care, nutrition, respiratory therapy, and rehabilitation. Yet multiple accounts raise red flags about staffing adequacy, responsiveness to urgent needs, medication administration, cleanliness, and overall administrative effectiveness. Tours and conversations with staff like Jarvis and Tina may help families gauge which parts of the facility are strongest and whether their loved one's needs align with the available strengths. It may also be prudent to verify the current state of staffing, leadership stability, and recent state inspection results to ensure a well-informed choice.

Hospitals

• HealthSouth (0.2 miles)
• Life Care Specialty Hospital (0.2 miles)
• Union General Iop (0.8 miles)
• Union General Hospital (1 miles)
• Reeves Memorial Medical Center (14.6 miles)
• Cornerstone Center For Healing Clinic (22.2 miles)

Restaurants

• Tribe's Food Trailer (0.2 miles)
• Subway (0.8 miles)
• Sevin's (1.6 miles)
• Rhett's Tails & Shells (2.8 miles)
• Krispy Krunchy Chicken (8.8 miles)
• Lillian Veau's (15.5 miles)
• Sonic Drive-In (20 miles)

Places of Worship

• Farmerville United Methodist Church (0.5 miles)
• Southern Baptist Convention (0.6 miles)
• First Baptist Chr Family Life (0.7 miles)
• Church of Christ (0.7 miles)
• Union Parish Assessors Office (0.8 miles)
• Jehovah's Witnesses (0.8 miles)
• Ward Chapel Church of Christ (0.8 miles)

Physicians

• Steven W Venters (0.8 miles)
• Northside Eye Care (20 miles)
• Northwood Medical Center (20.5 miles)
• Advanced Audiology & H (20.9 miles)
• Dr Rel Gray (21.3 miles)
• Ruston Family Medicine Center (21.3 miles)
• Kirton Foot Clinic (21.3 miles)

Pharmacies

• Farmerville Drug Co. (0.8 miles)
• Walmart Pharmacy (1.1 miles)
• Brookshire's (1.5 miles)
• Brookshire's Pharmacy (1.5 miles)
• Health Mart Pharmacy (12.4 miles)
• Bernice Pharmacy (14.7 miles)
• Ruston Apothecare (20.1 miles)

Cafes

• Mamoo's Market & Catering (0.9 miles)
• Java Dave's (1.2 miles)
• Railway Coffee (20.9 miles)
• Starbucks (22.1 miles)
• The Depot Coffee House (22.3 miles)

Theaters

• Celebrity Theatres (21 miles)

Parks

• Lincoln Parish Park (22.4 miles)